7,010 Customer Reviews over 176 pages
-
- Location
- Gullane
- Reviewing
- TalkTalk
- Date
- 2022-03-11
- Comments
-
Have had Fibre 65 for nine days. Current Download Speed is 10.
Talk Talk claim it has been at 44 (!) most days so far.
- Location
-
- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2022-03-11
- Comments
-
Very poor broadband. Incredibly awful customer service. They lie on their FAQ regarding switching provider, lie on the phone about same. Unhelpful. Difficult to cancel. Not great broadband, often going down at random ties.
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2022-03-09
- Location
-
- Location
- Berkshire
- Reviewing
- TalkTalk
- Date
- 2022-03-09
- Comments
-
Worst broadband and worst customer service. Broadband connection and internet was patchy throughout my time. Due to their worst customer service I had to continue with patchy internet and worst connection. None of their agents know what is the process and you will be transferred to various department who have nothing do with your issue. I was out through to fully fibre team for cancellation and after 1hr in the call had to disconnect and call back to know that their fully fibre team have left home 15mins before. The best part is I called them the next day to be answered by a rude agent from fully fibre team who did not want to listen to a word on what I was saying and transferred me back to the cancellation team again after 15mins wait I disconnected and called them back to let them know I did not want to renew my contract. How silly was I to think cancelling your contract after it ends will be a straight forward request. Never will I ever recommend or join Talk Talk in near future. Don’t be fooled by their offers and deals you will regret it later.
- Location
-
- Location
- Selby
- Reviewing
- TalkTalk
- Date
- 2022-03-08
- Comments
-
This company is absolutely the worst. Do not under any circumstances use them. The customer service is non-existent. I spent 90 minutes on the phone with them before they would agree to send an engineer to the my mother’s house and this is when my mum is on a priority list due to numerous medical conditions. The engineer did not entirely fix the problem and said we needed another engineer to come out and he would arrange another appointment. After 3.5 weeks without hearing from them I am on the phone again trying to get another engineer - 50 minutes and counting. They do not have supervisors you can talk to and the call centre staff in India don’t have the authority to do anything to help. Stay well away from Talk Talk
- Location
-
- Location
- Rhyl
- Reviewing
- TalkTalk
- Date
- 2022-03-08
- Comments
-
Leave well alone as the customer service in South Africa (yes you do get transfered to South Africa) is useless.
Spent hours on the phone to customer service to try and get an answer as to why an engineer failed to attend my address at the stated time to install a master socket and set up the broadband.Eventually after being made to feel like I was banging my head against a brick wall and stating that this needed to be completed with a matter of urgency another installation date was given 3 days after the initial install date. The service is very unprofessional and certainly leaves a lot to be desired.
- Location
-
- Location
- Southport
- Reviewing
- TalkTalk
- Date
- 2022-03-07
- Comments
-
Internet went off. Tried unplugging and resetting. Rang Talk Talk help line. They fixed it within seconds of my phone call. Very impressed.
- Location
-
- Location
- uk
- Reviewing
- TalkTalk
- Date
- 2022-03-07
- Comments
-
No UK office to try and explain the issues we have. Still waiting for a line installation after 3 months. Keep sending out the wrong workmen. 6 days off work. AVOID THIS COMPANY!!!!
- Location
-
- Location
- One landline, double account, double charge
- Reviewing
- TalkTalk
- Date
- 2022-03-07
- Comments
-
I had one line and broadband they are charging double account for one ex tenants name , others on my name. I phoned them I cruised for help because it is not fair , and they disconnected the service and also very high additional charge on the bill. The customer service is not helpful and please can you get more staff who can speak fluently English
- Location
-
- Location
- Walsall
- Reviewing
- TalkTalk
- Date
- 2022-03-07
- Location
-
- Location
- Hastings
- Reviewing
- TalkTalk
- Date
- 2022-03-06
- Comments
-
Well after looking on here there appears to be an awful lot of people having problems in 2022 alone! We switched providers after a shockingly low fibre speed (sometimes was only capable of running one device)and we got the same out "brush off"as others have. We then changed providers and now we're being chased by a debt collection agency. Numerous emails going back and forth and getting nowhere! STAY AWAY!
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2022-03-05
- Comments
-
DO NOT USE THIS COMPANY.
They cannot get their admin right, how can they provide a reliable broadband service. You will spend your time time on the phone with no positive results and will end up stressed
- Location
-
- Location
- Lincolnshire, UK
- Reviewing
- TalkTalk
- Date
- 2022-03-05
- Comments
-
Greedy scammers.
As my contract was ending, I called them so that it wouldn't renew. They said it would be cancelled, yet it wasn't. I was moved to a different, more expensive contract anyway. When I called to cancel again, they said they knew I'd called to cancel a month ago, but they had no idea why it wasn't cancelled. So now I have to pay a cancellation fee and pay for the broadband for another month or two.
Utter scum!
- Location
-
- Location
- Aberdeen
- Reviewing
- TalkTalk
- Date
- 2022-03-04
- Location
-
- Location
- Gullane
- Reviewing
- TalkTalk
- Date
- 2022-03-04
- Comments
-
We started yesterday with Fibre 65 Broadband. There was a Download Speed of 9. TalkTalk Chat attribute this to a stabilisation period. Today, Ookla recorded a Download Speed of 8. (TalkTalk claimed 16.) THE ADVERTISED SPEED IS 32 - 50!
We're watching closely.
- Location
-
- Location
- Falkirk
- Reviewing
- TalkTalk
- Date
- 2022-03-04
- Comments
-
Without a doubt the worst Internet provider I have ever had, internet cuts out atleast once a day, latest issue has left us without broadband for 9 days now they sent openreach out 4 times only to find out its their router causing the issue and imagine my shock when the new one arrives today and…..you guessed it it doesnt work! Their complaints department are supposed to call me today so they shall be instructed to come get their equipment and cancel my services! I am done!
Only reason they got 1 star is because it wouldnt let me put nothing,100% avoid this provider
- Location
-
- Location
- BR15RH
- Reviewing
- TalkTalk
- Date
- 2022-03-01
- Comments
-
They promise you fast fibre speeds of 30+ mpbs....ha ha...be happy if you touch 10 mpbs download and 5 mpbs upload speed. The internet is erratic. Cuts off ever so often. Pathetic service.
- Location
-
- Location
- Swindon
- Reviewing
- TalkTalk
- Date
- 2022-03-01
- Location
-
- Location
- Sussex
- Reviewing
- TalkTalk
- Date
- 2022-03-01
- Comments
-
Tried to set up a phone and broadband account. Completed online. They decided to set up a completely new phone line. They unable to provide the service they agreed to , then failed to notify us of this.
This was for my elderly dad who needs a phone line for his care line and the previous suppliers contract had ended.
Cancelled before we could be treated as a mug any more by them
Utterly appalling “service”
- Location
-
- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2022-02-28
- Comments
-
TalkTalk have been fine, except for the inability to contact customer service. That is ridiculous, and they have lost me as a customer because of that.
- Location
-
- Location
- Whitstable
- Reviewing
- TalkTalk
- Date
- 2022-02-28
- Comments
-
Worst service ever have deal with. Charge me for an extra 3 months after cancellation. Telling me that the line was dropped during a cancellation. Always pay my bill on time from first day till the end, please be aware of this company. Very disappointed.
- Location
-
- Location
- Hove
- Reviewing
- TalkTalk
- Date
- 2022-02-28
- Comments
-
High speed broadband when it works but connection is often intermittent. I work from home and its totally untenable for me. Customer service was terrible. Sucked up lots of hours in failing to fix it.
- Location
-
- Location
- Dartford
- Reviewing
- TalkTalk
- Date
- 2022-02-28
- Comments
-
Terrible service from start to finish. Engineer has cancelled on me twice with no contact. Only me having to contact them. Customer service is awful. I would not waste your time with this company I have cancelled my whole order and decided to go elsewhere
- Location
-
- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2022-02-27
- Location
-
- Location
- Berkshire
- Reviewing
- TalkTalk
- Date
- 2022-02-25
- Comments
-
!! AVOID AT ALL COSTS !! I have had the worst experience of customer care in my life from these people , the broadband never worked the TVC box quality was from the 80s , when I tried to call to resolve these issues , I was met by long long phone calls ,some that ended with “we see no problem it must be your device”, because yeah all 15 devices connected to the internet went down at the same time, they are thick , don’t know what they are doing and even when I went to leave it took 2 hours on the phone and they tried to charge me £160 for the pleasure of running as far away from them as I could!! Again AVOID AT ALL COSTS !!
- Location
-
- Location
- Huddersfield
- Reviewing
- TalkTalk
- Date
- 2022-02-24
- Comments
-
Rubbish customer service never deal with them again...
- Location
-
- Location
- edinburgh
- Reviewing
- TalkTalk
- Date
- 2022-02-24
- Comments
-
For anyone considering buy talk talk... I placed an order on the 17th of december 2021... one week after got a message saying that my order there was an issue with my birthday... 2 weeks later same problem.... 3rd week same problem again!!! 4th week the order is processing and their checking my credit score.... 5th no updates.... 6 weeks later the agent told me by the end of the week i will recieve a call for an appointment for the installation ( I said to my self '' finally!!) 7 weeks after... I called them because I didn't recieve any call from them and you know what they told me?! I apologies but you have to cancel your order!!!!!!!! and place a new one!!!! 7-8 weeks after waiting for this internet!!!!! Then I cancel and I placed a new one........ and you know what?! 3 days later they told me that all my orders was canceled ( P.s everycall with talk talk at least last me 1-2h). What an orribile experience, 1 star us even too much for this company.
- Location
-
- Location
- Birkenhead
- Reviewing
- TalkTalk
- Date
- 2022-02-23
- Comments
-
Absolutely rubbish speed.i can hardly load Netflix or anything and it cuts out around 5 times a day and when I called the customer service and I told them the issue they told me "not my problem deal with it yoursef" there is no need for how disappointed I am with the company the broadband is way over priced for what I get from it. I'm discusted
- Location
-
- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2022-02-22
- Comments
-
Lies and more lies
Not sure how these people have got excellent customer service
They don't listen, they go off on a tangent
Each week I'd call, agree a package and price the rep says they'll call me back. They never do. So I call again the next week and the price has gone up. This happened 3 weeks in a row.
I would suggest reps that understand English!!!! (Yes they speak English fine. They don't understand or don't listen) not racist as I'm a minority but I am prejudice against stupid people
- Location
-
- Location
- Witney
- Reviewing
- TalkTalk
- Date
- 2022-02-19
- Comments
-
Do not use talk talk you will be ripped of!!!! They are worse than BT and believe me that takes some doing. BEWARE BEWARE BEWARE. TRY AT YOUR PERIL !!!!!
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2022-02-17
- Comments
-
I would like to give zero stars if possible. Paying for a service and I didn't even get it. Avoid!
- Location
-
- Location
- Swansea
- Reviewing
- TalkTalk
- Date
- 2022-02-17
- Comments
-
Worst customer service I have dealt with an absolute joke company , I have many houses with internet provided , and even virgin are better than this joke provider , if you have to use openreach and overhead cables go for Vodafone , so much better , I’d put 0 on all counts if possible ,,AVOID
- Location
-
- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2022-02-17
- Comments
-
I will not renew my contract with TalkTalk. My Wi-Fi drops every night at midnight. Customer service are just not interested. They have a ridiculous answer “we are very sorry but we are closed at midnight so there’s nothing we can do.
- Location
-
- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2022-02-16
- Comments
-
Great until something goes wrong (which it probably will). TalkTalk Customer service is simply dreadful. Countless broken promises. Countless hours on the phone being talked to like you were a moron. I am moving away to BT next week, it's more expensive, but so much better value.
- Location
-
- Location
- Jedburgh
- Reviewing
- TalkTalk
- Date
- 2022-02-15
- Comments
-
Absolutely shocking customer service, couldn't understand a word she was saying, got no sense out of her whatsoever, avoid like the plague
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-02-14
- Comments
-
Absolutely disgraceful company do not go near.
Promised me an amazon voucher with my broadband package then told me 3 months later I'm not eligible and refused to honour it, not to mention the conversations I've had with some horrible customer service staff (leonard)
- Location
-
- Location
- Wigan
- Reviewing
- TalkTalk
- Date
- 2022-02-14
- Comments
-
My problem started when leaving talk talk first they charged a leaving fee when they had been paid till the end of the contract and then charged me again for the period until the end of contract and two weeks beyond even though they had disconnected my service.
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2022-02-12
- Comments
-
I would put 0 stars if possible. Absolute thiefs. We have not had wi-fi for 3 months, so we say we want to cancel and they are forcing us to pay a cancellation fee. When you call and say you want to cancel, they hung up on you and transfer you to different departments with 30min waiting periods. However, if you call for an upgrade, they answer straight away. Talk Talk, if you are seeing this, you are truly the worst company I have ever dealt with and I can only wish you to go bankruptcy. THIEFS GIVE ME MY MONEY BACK
- Location
-
- Location
- Milton Keynes
- Reviewing
- TalkTalk
- Date
- 2022-02-11
- Comments
-
When our contract expired they didn't told us in advance and proceeded to charge almost DOUBLE the price for the next month. They had tried to get in touch a week after my partner has received notice of the high amount, probably to get us to renew the contract but we told them we decided to go with another company.
When the new company contractors installed the router I asked them if internet will come straight away and he said it will, but it won't be very reliable on that day as they would do sistem updates.
I was planning to go to the office as I am working from home and that would be an issue having to start work in over 1h. The contractor advised me to stay connected to the old internet (Talk Talk) as it shoult still be connected for at least 1 more day (and even 2-3). I felt very relieved to hear that and even asked him to confirm that again before leaving. He assured me it is very normal for the old provider to still leve it on a few days after switching, just in case.
15 min before starting work the internet dropped and called Talk Talk to find out they disconnected me. It was very stressful to find that out just before starting work. I managed to sort it out with my work but was very disappointed with Talk Talk. They simply do not care.
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2022-02-11
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.