7,010 Customer Reviews over 176 pages
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- Location
- Oxford
- Reviewing
- TalkTalk
- Date
- 2022-04-03
- Comments
-
Genuinely the worst customer service I've ever experienced.
Since I first signed on with them I've have poor connection over multiple devices with no really help given over multiple phone calls.
I've recently moved home. I sorted everything through their online system. Everything should've been sorted on the day of move in. I only took holidays from work to allow them to get it set it up and get my stuff in that day. The entire day, no Internet access. Multiple calls and chats assuring me it'll be sort by midnight. The next day I wake up ready to login for work and no Internet. Another call I'm told theres a physical issue that the work couldnt be completed, an escalation is raised and I'm told its 5-7 days before I'll get access. Which is truely shocking. I call again the following day to check to see how it's going and I'm told its not a physical issue preventing them from completing it but an internal completer glitch preventing my services from going live which just needs an override. Still 5-7 days for someone to just manually mark my order as complete and get me service. So I've been told false information initially and still no fix. An internal computer glitch for a company who handles Internet and home moves that delays everyone 5-7 days that's just unbelievable.
I'm left with no Internet unable to work leaving me out of work with no one able to tell me exactly how much compensation I'll be receiving or when I'll be able to now return to work.
I'd switch to any one else and revert back to chisel and slate before recommending talktalk
- Location
-
- Location
- Reading
- Reviewing
- TalkTalk
- Date
- 2022-04-03
- Comments
-
This probably going to be the worse and most expensive mistake of my adult life!
- Location
-
- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2022-04-02
- Comments
-
genuinely awful company. bad from customer service to the product they claim to provide. their internet speed are nothing but a lie, they hide fees and extras without informing you and when you do chase up on these issues they just orgnore you or pass it on to a third part. not worth anything. better off with BT or Sky.
- Location
-
- Location
- Lincolnshire
- Reviewing
- TalkTalk
- Date
- 2022-04-01
- Comments
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I came out of my contract 9 months into the 18 months term. Going through Ofcom ( CEDR ) I was able to leave penalty free and given £125 compensation. I collected evidence of: buffering- line dropping -disconnection - calls on my mobile (logged times/dates) and live chat documents.
Basically same as you guys with customer service all the above as you have all written on this post.
Please go through ofcom ! It was the only way for me to go after endless calls and sheer frustration over a bad broadband service. SAVE YOUR MONEY AND GO ELSEWHERE
- Location
-
- Location
- Bathgate
- Reviewing
- TalkTalk
- Date
- 2022-04-01
- Location
-
- Location
- manchester
- Reviewing
- TalkTalk
- Date
- 2022-03-31
- Comments
-
Upgraded to optic fibre, waited 2 months for it to be installed an go live. Speed was slower than before (normal broadband) and no wifi signals at all.
Called talk talk on the 31/03/2022 16.32 been on the phone for 45 mins, the women took the call was not bother, mulitple background noises and she was not helpful with a bad attitude. asked for he name, willing to give then gave a name TINA. she couldnt help so she transfer me to another department and during the transfer she cut me off after 45mins of the call. waste of time. Bad customer service.
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-03-30
- Comments
-
This company is appalling I was on the phone for over 1.5 hours today and they could not help me! Finally I spoke to a manager who then put me in touch with a boy who was his second day at work! I was ringing on behalf of my elderly parents as their broadband speed was 9 Mbps! They were paying £50 per month for this atrocious service! Have left to go to sky today!
Don’t waste your money, all the minions have no idea what they are doing!
- Location
-
- Location
- Frome
- Reviewing
- TalkTalk
- Date
- 2022-03-30
- Comments
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Customer service bad. I try move my broadband to new address I filled form online that I move in on 25 march and I want activ my internet on 29 march looks really simply but not for you. On 30 march I received email that I cancelled my broadband. After 45min with your ussules customer service 4 departments your really smart manager told me that you try sort everything 2 weeks before I move in at new house and of course old tenants they don't need new broadband because they leaving simple. Still to difficult for your team solution I can order again but I must wait another 2 weeks brilliant. I was always happy with your broadband but after today I cancelled my contract and I sort everything from different supplier is take 5min online and they send my starter pack in next 2days simple. Customer service disquasting and ussules.
- Location
-
- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2022-03-30
- Comments
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We switched to talk talk from BT after we were told lies from the sales rep, her manager and the guy who set up our account. As a result we were charge early termination fees from BT (£141) when we were assured we wouldn't. I called Talk Talk several times and each time it took ages for someone to answer. Each time they were apologetic but said that someone would call me back but no one ever did. Today it's installation day. The engineer simply did not turn up. We have no Internet and I'm working from home so you can imagine the nightmare. We're tried to contact them via the chat but got absolutely nowhere. Now trying to call but still waiting 45 min later! I used to be with Talk Talk years ago and it was a good company. They became horrendous and dishonest since. Do believe the bad reviews or you'll be like me : sorry and with no broadband.
- Location
-
- Location
- West Midlands
- Reviewing
- TalkTalk
- Date
- 2022-03-29
- Comments
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Shocking customer service have tried to ring on 3 separate occasions and have been on hold for over 30 minutes each time. I've booked 3 days of work for a fibre upgrade and no ones turned up and I can't speak to anyone to find out what's going on. Absolutely shocking there cheap for a reason will never use them again.
- Location
-
- Location
- Burnley
- Reviewing
- TalkTalk
- Date
- 2022-03-28
- Comments
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Shocking service when you try to cancel with Talk Talk at the end of contract. First they don't offer a good deal when you give them the opportunity then they don't act on the original cancellation despite you saying the contract will end anyway. When you receive another bill for the next month and call them again to confirm that they have actually acted on previous instructions they then offer you a so called better deal - not!! You then have to be transferred to cancellations who then say it will take another 7 days and you have to listen to a long script read out by the operator of the T's and C's - but they try again to offer you a better deal!! Too late - you had the opportunity weeks ago when I first made it known that I want to cancel!! Only for Talk Talk to phone again days later saying that they don't to lose a customer and proceed to offer you yet another good deal!! Talk Talk - if you want to keep your customers you need to offer the deal at the time of the original cancellation and not keep trying to shut the stable door after the horse has bolted!! Offer a decent deal at the start and we can avoid all the aggravation of customer service operator spouting stuff off a script and then having to repeat ourselves on subsequent calls and having to endure further harrassing calls offering so called better deals. No wonder Talk Talk has a bad reputation!!
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2022-03-28
- Comments
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Only been connected since last fri the 25th of March,we have problems with the modem,difficult to get through on the phone,when waiting half hour to get through to the right department.they cut you off,not happy.verybad service.
- Location
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- Location
- Swansea
- Reviewing
- TalkTalk
- Date
- 2022-03-28
- Comments
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Was due to switch to future fibre in December 2021 to date still waiting for an engineer to turn up I have had 3 emails confirming visits and 3 no shows and of course phone call enquiries go unanswered they are dreadful to deal with
- Location
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- Location
- Swindon
- Reviewing
- TalkTalk
- Date
- 2022-03-28
- Comments
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DO NOT USE THESE CLOWNS!!!!
They will NOT terminate your contract once it is up and you have given your months notice. They will then put negative markers on your credit score over and over again for £18.99 that they should never have tried collecting. They will then LIE and say you did not terminate, and once you prove you did, they ignore you. DO NOT USE!!!! YOU HAVE BEEN WARNED!!!!!!
- Location
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- Location
- Shropshire
- Reviewing
- TalkTalk
- Date
- 2022-03-28
- Comments
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Warning, you will be harassed! I left talk talk in Jan, and I am still getting 4 phone calls a week! We had no broadband for 4 months whilst my partner worked from home and i was a student, you can't get through to anyone on the phone, when you do get through, they're rude, unhelpful and frankly useless. Save yourself a heart attack, go elsewhere!
- Location
-
- Location
- CONGLETON
- Reviewing
- TalkTalk
- Date
- 2022-03-27
- Comments
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The e-mail with the bills I created was successful, but after re-entering the password and logging in, he writes that the wrong password is the third time this happens, they want to trick people to send paper bills home and charge a fee and every year there is an increase. is awful
- Location
-
- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2022-03-27
- Comments
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Ordered Fiber 500 about 6 weeks ago. Installed on 8th March, no router delivered until 24th of March after numerous phone calls and hours of my time wasted. Router delivered was not the Eero that should come with my package and did not work. I still have no working broadband service 2 and a half weeks after install. Worst customer service I have ever had and I have signed up to a service they can’t provide. Don’t waste your time with TalkTalk fiber go with another provider I wish I had.
- Location
-
- Location
- Ilkeston
- Reviewing
- TalkTalk
- Date
- 2022-03-25
- Comments
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I commenting in general about some one
nearby to me. In respect poor broad band,service, and customer service.
Serveral modems replaced and openreach box
BB still poor and I my self would not even
consider joining them
- Location
-
- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2022-03-24
- Comments
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To be honest. Any company that you go with is going to have issues . I've had talk talk for about 4 years and only had one problem. I might be lucky but I will say when I had my problem it was on a weekend. They really need a 7 days a week customer service line
- Location
-
- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2022-03-23
- Comments
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Customer service is an absolute shambles. The worst experience I have had on the phone with any company, by a mile. And it’s the same every time. Get a British person on the phone who understands us for crying out loud.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2022-03-21
- Location
-
- Location
- Watford
- Reviewing
- TalkTalk
- Date
- 2022-03-21
- Comments
-
Absolute terrible customer service, bad broadband. Every bad name under the sun can be used to describe Talk Talk. If there was an option to give 0 stars then I would. Call them and when I get to number 1, they disconnect the call & are showing attitude and disrespect to the customers. Horrible service.
- Location
-
- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2022-03-21
- Comments
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This company is an absolute joke!
Out of the blue comes a letter stating "Final Demand - Account balance of £43.58" for a person deceased nearly two years ago and TalkTalk were notified at the time and no balance was owing, just a small credit.
Now they are demand money, there has been no previous letters, but now a final demand. So I try to contact them on the number provided in the letter, I spend two hours, YES TWO HOURS been passed around to various departments, bearevement teams, managers, no one can confirm or acknowledge this letter or share information with me even though I am the Executor of the Estate and have the letter in my posession.
This company is a joke, I am trying to pay them money and even that is near impossible, I would hate to be trying to get help from this company as its nothing short of a joke.
Maybe I will just let them pass this to the debt collection agency as maybe those guys will actually be easier to deal with and have a customer service team who can actually provide help and take payment.
TalkTalk you are NOTHING SHORT OF A JOKE AND DISGRACE!
- Location
-
- Location
- Shetland
- Reviewing
- TalkTalk
- Date
- 2022-03-20
- Comments
-
It keeps not working and I can’t even contact them and when I can it’s someone who’s rude and doesn’t actually help or listen and just try’s to talk over you. Wouldn’t recommend at all
- Location
-
- Location
- Tyrone
- Reviewing
- TalkTalk
- Date
- 2022-03-20
- Comments
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Horrendous customer service after two letters with all details Inc direct debit form and six calls later( averaging one HR) the transfer of account due to a bereavement has still not been processed.customer service personnel ability is so poor eg on one occasion surname needed to repeated and spelt 14 times. Needless to say will not be proceeding with this supplier....stay clear!
- Location
-
- Location
- Newport
- Reviewing
- TalkTalk
- Date
- 2022-03-18
- Comments
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Terrible service what a nightmare running a business which we rely on aphone line and internet waiting 8 weeks still no phone line or internet shocking customer service. I’ve been promised on numerous occasions that I would have a call to update me still no call. Should have gone with bt or virgin and still no update as to when I will have internet or a phone line
- Location
-
- Location
- Buckingham
- Reviewing
- TalkTalk
- Date
- 2022-03-18
- Comments
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SIMPLY AVOID!
If you enjoy your peace of mind. Since i changed over to fibre, their internet is a nightmare. It is almost 2months and they still trying to determine what the issue is. Internet keeps dropping. Very unreliable. Speeds are 2.3Mbps but they advertise 500Mbps.Worse than the previous broadband connection. Been on phone calls for more that 10hrs past 2weeks and still nothing. You will be transferred over and over and put on hold for every question you ask. On complaining the agents just keep insisting the internet speeds cannot be guaranteed over wireless connection. Twice i have spoken with very rude agents, the lady (Louise) was raising her voice and speaking over me throughout the call. I simply concluded by saying lets not take it personally it's just internet. Changing my provider ASAP
- Location
-
- Location
- Bexley
- Reviewing
- TalkTalk
- Date
- 2022-03-17
- Comments
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Absolute shambles ...appalling customer service from staff l could not understand,mis information, hopeless product knowledge, hanging on the phone for over one hour while they went away to discuss my problem.
The only plus point was the engineer who called, he was a diamond.
- Location
-
- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2022-03-17
- Comments
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Ordered business broadband and got an email soon after saying the order is in a state of rejection due porting issues on the line. Also received a telephone call regarding this issue and asked them to just leave it and cancel the order. They did not cancel the order and kept on trying to take over the line from my current provider. So decided to give them a call today and first person I spoke with transferred me to another department where I was on hold for about 35 mins and when someone finally answered he kept putting me on hold after asking for bits of information name, address etc etc. Total hold 1 hrs 16 mins and he tells me he cannot do anything because the details don't match. All I wanted to do was to check if the order had been cancelled successfully and if not to cancel the order. Never going with talk talk ever again. I have TV and broadband at home which I will be cancelling now. This company is not recommended at all.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-03-17
- Comments
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Won't recommend it to my worst enemy
fro starts, the broadband itself often failed to meet its minimum Mbps. The contract is coming to an end, so I called the number provided on their website for cancelations (03451720088) but it connected me to the 'retention department'. They are obviously trained to make it as hard as possible for a customer to cancel their account, and probably lose out on financial incentives if the account is cancelled. They don't listen or speak to the customer in a professional manner at all and they don't cancel your account even when they said they would.
It took me 5 phone calls, 3 and a half hours over two days to finally get an email from a manager confirming the cancelation.
- Location
-
- Location
- Norfolk
- Reviewing
- TalkTalk
- Date
- 2022-03-17
- Comments
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Connection cutouts every day. Being told I need to upgrade my package to get a stable internet. Being circled around for half an hour on the phone after asking to speak to management. Being told I'll be contacted by management multiple times and yet 3 days have passed with no call.
2 Years ago I would have recommended this company to anyone, but now I would recommend people stay well away.
- Location
-
- Location
- Langley Mill
- Reviewing
- TalkTalk
- Date
- 2022-03-16
- Comments
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Worst one i had since i was born. Less than 1GB upload and download, sometimes can't even watch videos on youtube which shows how hilarious this (thing) is. I rang customer service many times, 2-3 engineer was in my house, removed all the issues and it was fine for 2-3 weeks and same thing again and when i ring them and tell them that i want engineer they just talk rubbish that isn't even helping. DO NOT RECOMMEND.
- Location
-
- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2022-03-16
- Comments
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If I could give 0 stars for for some categories I would - 1 is definitely on the generous side.
My advice would be to avoid at all cost. There are always better options than this company.
- Location
-
- Location
- Hanworth
- Reviewing
- TalkTalk
- Date
- 2022-03-15
- Comments
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***Overcharging for Unused Services***
I called TalkTalk on 22 Jan to inform I do not wish to renew my contract when it ends on 24 Feb. Spoke to the Retention Team giving more than 30 days notice. I assume they will do what is necessary on their end. I returned the router and TV box on 24 Feb via post and kept the receipt as a proof. However the Team did not process the cancellation. In the first week of March, I found out that TalkTalk continues to bill me for broadband services until 3-Apr. The Retention team checked its phone record s and discovered the non- processing though notice was indeed given on 22-Feb. It proceeds to end my service on 13-Mar. I am no longer using its service since all hardware has been returned. It insists I should pay the outstanding charges. I AM NOT LIABLE FOR YOUR RETENTION TEAM’S NOT CANCELLING MY ACCOUNT AFTER GIVING 32 DAYS” NOTICE.
- Location
-
- Location
- Cornwall
- Reviewing
- TalkTalk
- Date
- 2022-03-14
- Comments
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Honestly save you’re money and go elsewhere. I’ve had nothing but trouble since being with them and now I have to pay £130 for leaving talktalk when we had no internet connection the whole time!!
- Location
-
- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2022-03-14
- Comments
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I endured 18 months of dodgy connection, poor speeds and horrendous customer service. At the end of the contract agreed to switch to PlusNet. TalkTalk phoned a week later, said they'd offer me an unbeatable deal and did, and also said they'd contact PlusNet to cancel my application for me (The rep's name was Adam), and all seemed well. I plugged in the new router I received and had very fast internet for one day, the day following i was cut off. Apparently no one had contacted PlusNet to cancel the application, so i spent 4 hours on the phone to 5 different reps, until the last one who actually helped and said that i needed to call PlusNet to cancel the application. I proceeded to do that, although that took over an hour too. Phoned Talktalk back afterwards and confirmed the "cease" had been enacted. They then proceeded to tell me that they couldn't connect to the line so i'd have to run a new application and they weren't sure when i'd get internet back up and running at home. Now, in the grand scheme of things at the moment, this is very minor. But it still warrants a 1 star review as they should be providing a service and not false promises.
- Location
-
- Location
- durham
- Reviewing
- TalkTalk
- Date
- 2022-03-14
- Comments
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Avoid this company, very unhelpful customer service, rip you off when you try to cancel their services if you can not take it with you when you move
- Location
-
- Location
- Southport
- Reviewing
- TalkTalk
- Date
- 2022-03-12
- Comments
-
Got a phone call this morning from a talktalk salesman who set me up with a broadband package but after reading the reviews decided to cancel(should have read them first) I was on the phone for an hour and 15 mins and did not get through. I had to use a mobile and the call cost over £40. When I did get through they said they were closed so I have sent them an email. How can you cancel an order if they dont reply? Not sure if they will email me back so beware of this company.
- Location
-
- Location
- SNODLAND
- Reviewing
- TalkTalk
- Date
- 2022-03-12
- Comments
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I love talk talk great service and all was there to help Internet speed is great I can't ask for much more keep up the good work
- Location
-
- Location
- 42 Seymour Street
- Reviewing
- TalkTalk
- Date
- 2022-03-11
- Comments
-
Absolute joke of a company. Just renewed contract worst thing I've done.wifi is on off on off every 7 mins .do not use this company!!!.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.