7,010 Customer Reviews over 176 pages
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-02-11
- Comments
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I would never recommend to anyone. No broadband for 8 days. 90 mins spent on phone chat on 4.2.22 30 mins spent on phone chat 10.2.22. Promised return phone call this morning didn’t happen. All helplines give a message about a fault since 25.1.22. They have not given any help or customer service whatsoever. I’m moving to another supplier!!
- Location
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- Location
- Ipswich
- Reviewing
- TalkTalk
- Date
- 2022-02-09
- Location
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- Location
- Warrenpoint
- Reviewing
- TalkTalk
- Date
- 2022-02-08
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-02-08
- Comments
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Terrible service in all aspects. Don’t waist your money and time
- Location
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- Location
- Qureshi
- Reviewing
- TalkTalk
- Date
- 2022-02-07
- Comments
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Absolutely rubbish. Third class broadband.. fu*kin worse then Joke..
- Location
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- Location
- Bridgemd
- Reviewing
- TalkTalk
- Date
- 2022-02-05
- Comments
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Absolutely disgusting customer service. Was notified about being booked in for a upgrade to Future Fibre broadband via text that I had previously advised I didn't want a few months ago but clearly had booked it in without any consideration to what I requested. Live chat was awful, just kept getting told that because my area a future fibre area they couldn't deal with me as I'm a future fibre customer (which I'm not as my package hadn't been upgraded!) and they gave me a number to a line that was closed. Tried contacting via the number on Facebook and that wouldn't connect. Sent a message via messenger and they did get back to me a few hours later but still couldn't deal with me as they didn't have the system to deal with my request so gave me another number to call which I managed to get through on but the woman I spoke to didn't seem to know what she was doing as she had to keep putting me on hold. I could hardly hear her as her microphone was so noisy and she was clearly getting frustrated with the fact I couldn't hear her so maybe TalkTalk should provide their telephone operatives with decent phones/headphones! The appointment did get cancelled in the end with a weak apology and a very rude and abrupt hang up at the end of the call. Think customer service training needs to be given and respect for customers needs to be learnt without trying to force customers in to getting upgraded packages that they don't want! What a bullying company with no respect for customers at all, I won't be renewing my contract at all....
- Location
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- Location
- Stockton
- Reviewing
- TalkTalk
- Date
- 2022-02-05
- Comments
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Honestly disgusted, I first took out a contract with them and I asked the advisor plenty of times that the price will remain the same and he said yes, after 4 months down the line they started taking out more money then they had agreed on and when I rang up they said sorry and returned it. Another few months down the line the increased the price of my contract and said “you agreed to the terms and conditions which were the price could increase” and when I told them what happened a few months ago they said no it’s impossible. Over the 2 years I’ve been having some good service from the internet but most of the time it was really bad and I wasn’t much bothered as I wasn’t at home. These past few months I’ve been at home and the internet was really bad, I’ve been ringing up and sometimes they would cut of my calls and sometimes they would start doing same checks over and over again and say it will be okay now, if it doesn’t just ring us back. Few hours pass and I get same problems and I ring again and completely same process. Now my wifi has completely gone of and won’t come back on and I ring them up telling them it’s not coming on and I really need the wifi and the advisor says “the technician will get back to you within 3 working days which doesn’t include Saturday and Sunday”. Like what an absolute joke, really unreliable, untrustworthy, really bad communication with customer service and do absolutely nothing to help. The advisor said the best way for my internet to work is if I buy something which is £20 more for a month and that will help my faster become faster. That is just ridiculous, my wifis not working and they want me to pay more and most likely get the same problems as my other family members decided to take their advice and it didn’t help them 1 bit. If anybody is considering getting talktalk I would recommend you to definitely not to as you will keep having problems and it will really frustrate you like they have with me. I even told the advisor that the internet keeps playing up and it’s really frustrating as I willl be trying to work and it just goes of and stops working and it causes a big risk for my job. Another thing which is really frustrating is when your finally free and trying to relax and watch a movie or play video games the wifi will just go of or it will not work. I will never be using talktalk again and I recommend anyone else not to. My neighbours use virgin media and they have about 8 devices connected and whilst my wifi wasn’t here, I asked them for theirs and they gave me their password so for a few weeks my household was using my neighbours wifi which was a total of nearly 18 devices connected to it and not once did any of us have any problem. My neighbours were paying a couple of pounds extra but believe me it saved them the hassle and frustration I’ve been through with talktalk and that’s the company I will be going to now. Your welcome talktalk, you just lost another customer.
- Location
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- Location
- St Albans
- Reviewing
- TalkTalk
- Date
- 2022-02-04
- Comments
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Absolutely SHOCKING customer service. Just avoid like the plague.
It seems I’ve had the same experience as many on here and OH how I wish I’d read these reviews before engaging with these incompetent charlatans!
I ordered future fibre.
I rang up to ask where is my installation to be told they cancelled my order!
So I reinstated it.
I then had to ring up again to ask where my installation was only to be told AGAIN they had cancelled my order!
I stupidly reinstated it.
I then had to ring up AGAIN to ask where my installation was only to be told AGAIN!!!!!! they had cancelled my order! For a 3rd time! And it was written on my account’s notes that I had reinstated it….but they had just done nothing!!!!!!!!
All of this with over an hour of combined sitting on hold.
I just can’t believe how bad they have been!
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2022-02-04
- Comments
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Really bad service customer services don't understand there own system and can't help
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-02-03
- Comments
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PLEASE DO YOURSELF A FAVOUR AND STAY AWAY FROM THIS COMPANY. Worst connection, worst customer service. You have to call them again and again to get things moving. Internet wasn’t working since 1 month. They sent 6 engineers. They charged the engineer who needed to repair the fault with 50£ on the next bill. No compensation for the total loss of services, despite the fact it was promised. Now the contract is cancelled. Finally. Worst nightmare. DON’T CHOOSE TALK TALK!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-02-02
- Comments
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Awful, unreliable broadband and customer service. Definitely worst internet provider I've ever been to!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-02-01
- Comments
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Bad customer service and extremely dodge mis-selling techniques used mid-contract with offers of "free upgrades" which are not free and extend your contract. 8 separate communications (1 a doorstep visit) about taking up free upgrade but there is no free FTTC to FTTP upgrade on the phone number they say to call. Phone and webchat is useless - they will only tell you to restart your router if you have issues. Customer services forum is better for support but takes days/weeks to resolve service issues and has software problems of its own. Routers have had known issues for a long time but fixes are not forthcoming - normal people with no technical expertise will not be able to navigate these things. Bad ISP for the vulnerable, sick or busy. I have reported to ICO and OfCOM
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2022-01-31
- Comments
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Stay away from talktalk, they throttle down speed after cooling off period
Unbelievable I signed up for 65mb it was fine within cooling off period as soon as cooling off period is over they throttled my speed down to single figure, i am IT professional i know how its done on servers and on switches, it’s outrageous I can’t even open a page, most pages a chached they will only show text no images because its not loading real time. Talk talk show some honestly when you make some promises learn to at least respect yourself, you are spitting on your own face by doing these shady trick, this is load balancing , why they do it? It’s because they have two shady sides, one to put more and more contracts, by making all sort of promises, then cooling off period, lastly a small bandwidth with huge number of customers increasing so that where their engineers are sitting there and trying to balance load, they can throttle speed it takes one command and no matter what you do, you will only get tiny amount of bytes, you call their customers service they will treat you like a fool, ask you to carry of stupid things, i guess its first line obviously they aren’t ccna or mcse etc they are just doing what they are told, i was with Vodaphone they do something’s sometimes but in 2 years it was perfectly stable most of the time. But this one in just two months, I can’t believe. I will report this to ombudsman, stay away from this company
- Location
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- Location
- Belfast
- Reviewing
- TalkTalk
- Date
- 2022-01-30
- Comments
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TalkTalk contacted my father offering fibre failed to mention that it was signing up for another 18 month contract only for me visiting he would have been signed up for another contract i told them he would not be renewing the contract since that call the internet has been slow and keeps going down i feel this has been on purpose as they didn't snag a pensioner who has been in extremely bad health for over a year im am now seeking legal advice on cancelling the original contract early as i feel they have tried to scam him
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2022-01-27
- Comments
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Worse broadband service. I didnt have internet for 5 days. Very bad customer service. I will never recomend to anyone to use Talk talk.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2022-01-27
- Comments
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What a RIP OFF company, trying to charge me for a whole year contract cost for a phone line that doesn't even exist, Openreach engineer confirmed that there's no phone line installed in the premises, but talktalk still wants to charge me for it, extremely nonsense and super rude/poor skills customer service, just wondering what qualifications or skills dose talktalk requires to get a customer service job?!
- Location
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- Location
- Meltham,Holmfirth
- Reviewing
- TalkTalk
- Date
- 2022-01-26
- Location
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- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2022-01-26
- Comments
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Moved properties in October (landlord sold the house so had no choice) and tried to cancel to be told that I have to pay £150 before I can cancel! I disputed this and the phone was hung up. I have tried numerous times since with no joy and finally got through yesterday, to be told it’s gone to collections, they put me through and then the phone line went dead!! Ridiculous
- Location
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- Location
- Belfast
- Reviewing
- TalkTalk
- Date
- 2022-01-26
- Comments
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I rejoined TalkTalk last summer via Quidco.
Plagued by constant disconnections, just as Working From Home was becoming a big deal.
Contacted Customer Support, must've wasted ~12 hours over 3 months (not exagerrating) being gaslit by the most unhelpful team of barely understandable dolts that ever wore a mic headset. They insisted everything was fine CONSTANTLY, even after the engineer visited and said otherwise (which they only sent after I spent many hours on the phone going through the same damn tests over and over).
They gave me the same stupid advice about WiFI being the issue many times - even when I established early on that all my devices are connected via Ethernet cable!
I finally got them (after more hours wasted on the phone) to waive the termination fee and let me leave for a competent ISP.
Incidentally, I was with them years ago also - back during the big data breach in 2015. Luckily no one stole my identity.
If you have no technical issues, then the speeds are decent. But you'll regret it if you ever have to phone them - they are simply the worst.
- Location
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- Location
- Eastleigh
- Reviewing
- TalkTalk
- Date
- 2022-01-24
- Comments
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Two days ago I was told by Talktalk my new fibre broadband had been updated with a guaranteed speed of 25 mbps. Checked my speed today and it’s lower than it’s ever been, currently less than 5 mbps
download and upload. Total dishonest claims which sums up Talktalk service.
- Location
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- Location
- Stirling, Scotland
- Reviewing
- TalkTalk
- Date
- 2022-01-23
- Location
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- Location
- Frodsham
- Reviewing
- TalkTalk
- Date
- 2022-01-20
- Comments
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I chose Talk-Talk through a recommendation from a friend for Home Based work, but after June 2021 they upped my Payments from £22 p/m to £25 to £27.50 p/m which was quickly corrected after I complained. But after receiving an email on the 18th January 22, offering a upgrade to my Broadband offering Full-Fibre with no changes to my contract as part of a nationwide service, but this wasn't the case. Once I contacted Customer Service they stated that I would have to change my contract plans. Which I declined, trying to get me to pay more than I am currently paying. I will be finding a new service provider in march when my contract plans end.
- Location
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- Location
- Witney
- Reviewing
- TalkTalk
- Date
- 2022-01-20
- Comments
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Worst experience and service EVER Cannot wait to cancel my contract with TalkTalk!!! No internet, no connection due to installations taken place spoke to Talk Talk who expect us to wait another 5 days until an engineer comes out!!! Absolute joke of a service especially after being with them for years. But even asked what solution can TalkTalk provide and was told you can do this but talk talk can't provide this to you. Don't say a solution your business can't provide!!! Do not recommend this supplier at all.
- Location
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- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2022-01-18
- Comments
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Stay away from this Company, they don't care about their customers, I am sitting at home waiting for an engineer to repair my internet, my slot was between 8am and 1pm, obviously no one came, this happened before, same thing, waited on an engineer, never came, I can't get through on the phone, you can't reach them, I am extremely frustrated, hope I can switch soon.
- Location
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- Location
- Wisbech
- Reviewing
- TalkTalk
- Date
- 2022-01-17
- Comments
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Totally useless customer service, unfortunately can't give minus stars. Simple query that should have taken 2 minutes took an hour, 3 phone calls - cut off twice. Still no further forward.
- Location
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- Location
- Berkshire
- Reviewing
- TalkTalk
- Date
- 2022-01-17
- Comments
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No broadband for 4 months, charged for every month. Charged for a missed engineer visit when we had stated that we wouldn't be home. Customer service teams were a joke, hung up on us three times in one evening. So dissapointed
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2022-01-14
- Comments
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Awful company stay clear. They refuse to cancel contracts. The customer service agents refuse to help, at most they just pass you onto another advisor who then does the same thing until someone hangs up. All the agents say differnt things about the same query. Unhelpful. Frauds. Scammers.
- Location
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- Location
- Purfleet - on- Thames
- Reviewing
- TalkTalk
- Date
- 2022-01-14
- Comments
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Honestly, don't go to Talktalk. It
might be cheap but the service is so poor, is not worthed.
Just had a call from TalkTalk. After putting so many complaints through and informing them that I WOULD NOT renew my contract, they have now told me that I had to speak to one of their departments to "officially" terminate my contract.
I informed several times that I have spoken to so many of their advisors and told them that as my contract finishes on the 31st of December 2021, I would be leaving talk talk. The advisor told me that he "cannot see any notes". I even gave him the dates that I spoke to his colleague and told him to listen to all the calls, where I stated that I was not satisfied with this AWFUL service.
He tried to sell me other packages, and even went on to say that he would give me "the best deal I could ever get".
When I told him that I was not interested he started to say that it would take 30 days for the contract to be terminated and that I would have to pay, to "officially leave". I told him that I would not pay, as I had informed them since the 26th of November, that as soon as my contract terminated on the 31st of December, that's it. I am gone!
The advisor REFUSED to terminate my contract and hung up the phone on my face.
Talktalk is just the WORSE!!! Advisors are so rude, not helpful and always try to trick you. Talk talk does not respect customers wishes.
Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed.
- Location
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- Location
- Dudley
- Reviewing
- TalkTalk
- Date
- 2022-01-14
- Comments
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Absolutely appalling and shameful service received from TalkTalk following the premature death of my father (the account holder for our family Broadband).
Overcharged for services; refused refunds for aforementioned charges; left on hold for over 45minutes and then cut off (on multiple occasions); promised call-backs that never came; sent paper bills that TalkTalk denied having any record of; fined for direct debit rejection charges that should never have been taken in the first place; sent a cheque for an amount significantly lower than promised; aforementioned cheque refused by bank due to being printed illegibly by TalkTalk.
Over 6 hours of calls and Webchats later, all we are left with is a bank account that’s lighter than it should be, a Broadband service that is substandard compared to other providers, and a significant amount of unnecessary stress and upset during what is already the worst time in our lives.
I would advise anyone considering commencing a contract with TalkTalk to strongly reconsider and choose another provider. Virgin Media and BT deals often work out cheaper with Cashback and provide much better Broadband service and Customer Support.
Complaint reference 220113-000331 if anybody from TalkTalk wishes to persue.
- Location
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- Location
- Bonnyrigg
- Reviewing
- TalkTalk
- Date
- 2022-01-13
- Comments
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Don't deal with this company, I had no broadband for over a month and told me a pack of lies with one agent who actually hung up on me when I told him I was cancelling my contract.I put this in writing to them, sent an email to their CEO and have heard nothing from them. Absolutely appalling service after being with them from day one
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2022-01-09
- Comments
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For anyone thinking of joining talktalk, don’t even bother. The company is a joke. Been with them
since July last year and have had nothing but problems the wifi doesn’t even work most of the time but a couple weeks ago the wifi completely stopped working so I called up again like I have to do nearly every month because of how **** their wifi is and they told me they would send out an engineer so they sent out this engineer (keep in mind they are not aloud to charge me unless it’s something I’ve done wrong to make the wifi stop working) the first engineer they sent out showed up came in told me there wasn’t a problem inside it was outside then literally went outside in his van and ****** off and I received a text telling me it had been fixed
- Location
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- Location
- Merseyside
- Reviewing
- TalkTalk
- Date
- 2022-01-09
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2022-01-08
- Location
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- Location
- Alton
- Reviewing
- TalkTalk
- Date
- 2022-01-06
- Comments
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By far the worst company I've ever had to deal with. The broadband speed is a joke, the customer service even worse - you can't hear what they're saying on the other end of the phone the line is so bad - It's just awful! Use TalkTalk at your peril, you have been warned!
- Location
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- Location
- M8 5xn
- Reviewing
- TalkTalk
- Date
- 2022-01-03
- Location
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- Location
- milford haven
- Reviewing
- TalkTalk
- Date
- 2021-12-31
- Location
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- Location
- Cornwall
- Reviewing
- TalkTalk
- Date
- 2021-12-31
- Comments
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One of the worst providers ever. Stay away from Talk Talk. Have spent four months trying to get the proper package that we agreed on in the contract after it started. When an engineer finally came to visit, I wasn't informed and spent more than 48 hours without wifi while constantly calling them and using up data
- Location
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- Location
- Cornwall
- Reviewing
- TalkTalk
- Date
- 2021-12-30
- Comments
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It actually works, even in bad weather. So happy to finally have an Internet source that actually does what it's supposed to do.
- Location
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- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2021-12-29
- Comments
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One of the worst companies ever had to deal with. Their internet it’s shocking have to always reset it. Soon should finish the contract and leave this horrible company alone. They are absolutely useless
- Location
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- Location
- Buxton Derbyshire
- Reviewing
- TalkTalk
- Date
- 2021-12-27
- Comments
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Since the first few weeks of changing to talktalk I have had connection issues. I’m now two weeks with little or no broadband and I keep getting fobbed off with “an engineer is on their way”. Working from home isn’t possible at the moment and good old crimbo with two kids is a pain without broadband. Go to BT, at least they have a backup 4g option.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.