Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 905 customer ratings since 2023-05-12 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,278 Customer Reviews over 228 pages

  • Reviewer
    Location
    Swindon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    I am on Sky Broadband Connect, Paying £17.00 pcm for abysmal speeds, and regular disconections,loss of server you name a broadband problem I get it. They advertise upto 8Mb (i think on this package) but because it's an old BT package and it's so over subscribed the sheer ammount of people trying to use the internet at popular times it becomes pointless sometimes even trying to open a basic webpage, let alone try to upload pics/movies etc to things like FB or photobucket. For example i did a speedtest recently and the average i was getting was 0.08Mb DL / 0.07Mb UL. the only time i got a decent speed ie: 6Mb was about 3am and tbh i am usually in bed by then.
  • Reviewer
    Location
    Dumfries
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT.
  • Reviewer
    Location
    FENHAM, NEWCASTLE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    EXCELLENT BROADBAND SPEED, BETTER THAN THE EXPECTED, THANKS
  • Reviewer
    Location
    Dodd
    Reviewing
    Sky
    Date
    Comments
    The promises made to me, though vague (up to 20 Mb), is far below what I expected from my supplier.
  • Reviewer
    Location
    Nth Wales
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    I have been told that we would not get the 8mb
  • Reviewer
    Location
    Denham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    According to SKY's own estimate, my telephone line supports 5Mb, but they informed me that their Broadband Connect product offers only 2Mb, i.e. despite their claim on their website they are actually capping my connection to 2Mb!!!!!!
  • Reviewer
    Location
    mottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    Comments
    we were surpose to be getting up to 10mb but since we been on air we are only getting up to 2.6 and we are paying for up to 10mb and we seem to take long time to connect sometimes up to 1hr then goes off after two minutes . thank you
  • Reviewer
    Location
    nr shepton mallett
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely shocking service. I mean 10 hours on helpdesk ffs!!!
  • Reviewer
    Location
    Pontefract
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    Promised 2 Mb but never anywhere near it, used to get 4.9 Mb with Pipex homecall, but now i`m stuck with 12 month SKY contract, shouldn`t have listened to sales hype
  • Reviewer
    Location
    ta13xl
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    • Reliability
      3 stars
    Comments
    promised a speed of 2mb!! Connection has been bad for at least 6 weeks with a speed of 0.33!! Has established its self now speed up to 1.77!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.