2,278 Customer Reviews over 228 pages
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- Location
- manchester
- Reviewing
- Sky
- Date
- 2015-05-26
- Comments
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Have had months and months of the broadband cutting out done every single check they ask but still they would not send out an engineer. They eventually said oh! you need a new router that's £65 we told them no way their equipment and if faulty their job to replace or breach of contract they then offer the router for just under half price. Stuck to my guns said no way eventually router for the cost of postage £6.95 still stuck to our guns and said no! After this they then put me onto a manager thousands of miles away still, with crap English.
They then do more checks online, now it is not the router but still refuse to send out an engineer.
Long and short we signed up to another ISP and low and behold the crummy 3mbs drops to an average of 1.5mbs and even as low as 0.5mbs we are approx. 1 mile from the exchange so no reason not to be close to the " Upto 17mb speed".
Stay clear of this company they are total garbage.
Broadband that keeps disconnecting sometimes 5-10 times in an hour is not worth even having if it was free never mind actually paying for it.
- Location
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- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2015-05-25
- Comments
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Constantly reconnecting, never able to stream a full film without it stopping, ridiculous
- Location
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- Location
- Morrissey
- Reviewing
- Sky
- Date
- 2015-05-25
- Comments
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Do not touch Sky with a bargepole. They blocked my girlfriends mother's number so she could not call her; she was clearly using the so called 'unlimited call' package too much. I was paying for a service that these cowboys blocked and then said I couldnt cancel. I dont think so, im off to Virgin.
- Location
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- Location
- london
- Reviewing
- Sky
- Date
- 2015-05-23
- Comments
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Very very very slow and unreliable broadband. Customer service does not exist. Ended up staying on the phone waiting to talk to someone for ages. No response to anything. There is no other way of Contacting other than calling. To cancel the contract, i have to pay a cancellation fee. If you fall for their bs, youll be stuck with crap internet and wont be able to do anything about it.
- Location
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- Location
- NW5
- Reviewing
- Sky
- Date
- 2015-05-21
- Comments
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Just atrocious. The speed is terrible, but the reliability is worse. At least twice a day we have fo restart the sky router because it has lost connection and when it does work, the speed is terrible. I've used many other providers over the years and Sky really sucks. Holding back the UK. I can't wait until the contract ends. Avoid avoid avoid.
- Location
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- Location
- Suffolk, England
- Reviewing
- Sky
- Date
- 2015-05-21
- Comments
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Absolute worst internet provider ever created. I don't know how they are still in the business. If you can even get onto the internet then you'll find a website, or even a whole popular IOS browser is blocked. Not only that, but you have to pay to get the browser, which means you're paying for a digital paperweight! How fast is it? Slow. Really slow. It's 2015 and I can;t even properly watch a Youtube video in 720p. Every single multiplayer game has poor connection. It's not my computer either. But you can't take responsibility in your own problems so obviously, according to you, it's my fault. It's my fault that you can't deliver internet to my house or even be asked to update the router which is literally the same model router that I remember having in around 2005! That's 10 years ago and you're still shipping your customers with the same flimsy bit of unattractive plastic that has a few flashy green lights on it?! If you're even considering of getting Sky, please don't. You'll regret it. I'll regret it. Every other miserable Sky customer will regret it. They don't deserve to take your money and 'give' you a service you never receive! Surely, in this day and age you can give me a download speed over 1Mb/s! I could probably walk over to the guy who made the webpage, get the information I was looking for and come back before the information had actually downloaded. It's ridiculous. Someone spends money on your internet because they, believe it or not need it to do anything now. Instead, all they are left in return is a waste of space and a bigger bill to pay, still facing the same problems that they faced before. I don't even know what to say. Believe in better, with another internet provider which actually provides internet. Sky's cloudy. Chances of slow internet speed with areas which will get internet down time. Lets get some things straight. BT supply good TV and Internet and phone. Virgin Media supply all sorts of things. Sky supplies a bad TV service, awful internet, bad phone, bad customer service with bad attitudes and low GCSE grades. They may sound nice on the phone but that's just part of their job. It doesn't mean they are nice. And a clear example of that very thing is shown here. With Sky Broadband.
- Location
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- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2015-05-21
- Location
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- Location
- Maidenhead
- Reviewing
- Sky
- Date
- 2015-05-18
- Comments
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Forget about them. They refuse to trouble shoot your broadband line if you cannot prove that you can make phone call from it?! I only have broadband. No phone. I can hook up my ancient modem and call me. They don't understand. They force me now to buy an analog phone so I can make 1 phone call so they can send a technician? Outrageous backwardness.
- Location
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- Location
- east london
- Reviewing
- Sky
- Date
- 2015-05-17
- Comments
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This Sky broadband is terrible. I would NOT recomend this to my worst enemy.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-05-17
- Comments
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Sky t.v is ok. However there broadband is shocking. Works ok when downstairs, but go into one of the bedroom and you can't connect. It's useless for me, as I use the Internet more in the bedroom, than downstairs. However when I'm trying to connect upstairs most of the time I can pick up at least 4 Virgin media boxes that are nearby, but not my own!!!! It's really is shocking. Thinking of moving to Virgin because of this, which is a shame really, as been with Sky for long time and had no probs with there t,v etc. but maybe it's time to say goodbye.
- Location
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