1,017 Customer Reviews over 26 pages
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- Location
- South Leicesershire
- Reviewing
- Origin
- Date
- 2018-01-08
- Comments
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I have been with Origin for 14 months so though I should update my earlier scathing review.
Broadband speed is still good and has always been at the top end, or above, of the promised speed. Reliability has also been good. On both of these issues Origin have been better than previous providers BT & Post Office.
On customer service (excluding billing), they have improved considerably. The difficulties getting through to them have gone away and the responses have been okay.
On the billing they re still a confusing mess, although they have never actually overcharged me. They will send you an email stating that there is a bill available an quoting the amount. This is occasionally wrong (4 times in 14 months), but they seem to get it sorted out without prompting and if you log in a few days later they have replaced the bill with a correct one. This can cause extra confusion as they seem to replace the original bill having completely deleted the original, so when you ring them up quoting a copy of the bill (that you had the foresight to save) a few days later, the customer service person seems to have no knowledge of the original document and only know about the replacement. If you are going to ring up and complain, get a new copy immediately before ringing them as the problem may have been sorted.
Overall recommended, but only if you have the patience to cope with the admin.
Finally, by way of indication of confidence, I recommended to my daughter to change to Origin (don't believe the web comments about the £25 introduction bonus as there seems to be no way to claim it) and she is now happy, but had to endure two installation delays, one the fault of Origin (you DO have to be at home on go-live day, even if they ell you you don't) and the other the fault of Openreach. Plus, of course, the second bill is incorrect!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-26
- Comments
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Abysmal.
On the day of connection the internet did not work. On the day after it did not work.
I managed to get through to technical support after a long wait and they were able to make some changes and the internet started working. Happy days!
However I then found that every 30 minutes or so the internet stopped working, I had to keep rebooting the router. I thought this might settle down but it continued. I tried to call technical support and was on hold for 52 minutes and then was cut off!
DO NOT USE THIS COMPANY! The internet service doesn't work and you can't get through to technical support. At a loss what to do and have no internet at home!!!
- Location
-
- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2019-08-06
- Comments
-
I have been with origin for nearly 2 years now. I had problems at first but for the past 18 months I've been trouble free and have great speed. It is very cheap too, customer service is slow to get through to but if your after a reliable frill free broadband provider then origin is the one for you.
- Location
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- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2018-05-30
- Comments
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Surely I cannot be the only one in step? I have been with origin approx 18 months and am so pleased with them that I signed up for a further term. Yes there were some initial issues but they were all resolved satisfactorily. Compared to BT they are a godsend. In recent months they seem to have upped their game and performing well. Am I just lucky or do others expect too much from their supplier? I'll keep you posted.
- Location
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- Location
- East Midlands
- Reviewing
- Origin
- Date
- 2017-11-25
- Comments
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Just signed up for an extension to my contract. I have been pleasantly surprised by the service, price and quality and on price they beat BT hands down! Their staff are excellent and keen to help. I've had a year with them now and I am surprised by the number of negative reviews on this site. Good on yer Origin!
- Location
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- Location
- Llancyl
- Reviewing
- Origin
- Date
- 2018-01-19
- Comments
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As others have said, once they get your money they are not interested. I have been overcharged by Origin setting up a direct debit with my bank without telling me. I have written to them 5 times and they are totally ignoring me. If I phone them they promise to get back to me and don’t. Sadly, I have paid for 12 months service in advance and will now have to escalate the problem to the ombudsman.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2024-03-07
- Comments
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They blamed openreach for poor service then I switched provider at the end of my “contract” and it’s all sorted. Operators are rude and don’t know their own so T&C’s and therefore provide you with false, contradictory information. There’s clearly a lot of frustration as you can hear other operators shouting on calls (presumably at clients) in the background. Their email comms are also deceptive and misleading. They conveniently can’t find emails sent to them and as non-UK agents don’t seem to understand basic english phrases. Avoid if you don’t want to get fleeced or endure frustrating calls with long holds! I’ve since switched and my line is better and happily deal with friendly, UK-based agents.
- Location
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- Location
- Draycott
- Reviewing
- Origin
- Date
- 2020-09-10
- Comments
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I wish to cancel my order with origin i was told I would get a installation dates within in 4 days still not got one as I am still within 14 days I wish to cancel service is abysmalbeen on the telephone over a hour trying to speak to someone with no luck and having read all the reviews I wont be bothering .
- Location
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- Location
- Market Harborough
- Reviewing
- Origin
- Date
- 2024-02-02
- Comments
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Tried to transfer broadband to new house and after 3 attempts and an hour on the phone, decided to cancel (which only took 6 minutes) and went to a different company which took 17 minutes to do in total. Origin were not helpful or easy to communicate with at any stage.
- Location
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- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
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Published 8 minutes ago
ORIGIN BROADBAND.COM
ORIGIN BROADBAND.COM. WILL JUST STEAL YOUR MONEY DONT SIGN UP WITH THEM READ THE REVIEWS ON TRUSTPILOT .MONEYSAVEINGEXPERT .BROADBAND.CO.UK. THAY SIGNED YOU UP THEN WAIT UNTIL THE 14 DAYS CANCELLATION HAS EXPIRED NOW YOUR THERE,S FOR THE NEXT YEAR YOUR IN CONTRACT WITH THEM AND YOU CANT CANCEL THAY ARE THE NEW SLAMMERS OF THE BROADBAND INDUSTRY..... AND ..OFCOM ..ARE ALLOWING THEM TO DO THIS TO PEOPLE ,YOU HAVE BEEN TOLD .
Edit
- Location
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- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
-
Went via MONEYSAVINGEXPERT link to this company signed up and paid £154.99 for one years subscription to broadband in advance on 2August17 this month. Rang three days later to see how my order was progressing ,..sat on the phone for 58 minutes no reply ,so I went onto internet and found trustpoilot reviews ,to my horror after 8 pages of reviews I'd had enough so I rang up spent another 45 minutes waiting for the phone to be answered and told them I would not be going with there company and to cancel my order. (Under the 14 day rule )And please verify my cancellation to me by email and refund my £154.99 .The man in cancellation verified he would email me. straight away I'm still waiting for his email . I have sent them another email asking for a full refund.I am waiting for there reply .watch this space. 09/08/2017Still no emails so I went too my bank and made a (CHARGEBACK CLAIM) see MONEYSAVINGEXPERT under chargeback for (debate card payments ) Hopefully thay will be able to get my money back. If not it will be the country Court....On a better note I've got a great deal with sky broadband and phone line for £ 9.50 per month for one year via MONEYSAVINGEXPERT Webb site available till 18/08/2017 .£ 20 upfront cost.....
- Location
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- Location
- Stockport
- Reviewing
- Origin
- Date
- 2018-03-24
- Comments
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Awful company to deal with, my download speed between 1-4 max. No one answers the customer service phone. Have phoned many times, if you do manage to speak to someone they are really unhelpful. Truly the worse broadband provider experience. Do yourself a favour and stay well clear of this company.
- Location
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- Location
- Shepton
- Reviewing
- Origin
- Date
- 2017-10-28
- Comments
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Worst company i ever dealt with. There customer service is non existent. They took my money straight away. No correspondence to tell me when we would go live. I called every day they promised a call back never happened. They blamed open reach. After 4 weeks and no date given i gave up and cancelled to which they said i get a refund in 14 working days so a month no doubt ill have to chase that. Every time you call it takes them 45 min to answer. So this company is a sham of a mockery. Do not go near them.
- Location
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- Location
- Greenock
- Reviewing
- Origin
- Date
- 2017-01-22
- Comments
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I have been waiting for a connection since October 2 routers later my son still can't watch anything on youtube they told me I was in contact for 18 months even though I have not been able to use Internet they told me only way would be to get fibre so here I am waiting for another weekend for it to be fixed when you call your on hold for over a hour then cut off no call back rubbish company feel trapped in to longer more expensive contract
- Location
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- Location
- Crewe
- Reviewing
- Origin
- Date
- 2017-12-01
- Comments
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These people are crooks, pure and simple. Still trying but failing to take direct debits out of my account 4 months after I left them. Awful people. Service was slow and kept disconnecting. With Sky now, never had a problem with Sky not once.
- Location
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- Location
- Wisbech
- Reviewing
- Origin
- Date
- 2019-03-21
- Comments
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I have been with Origin for over 2 years, and for the first year services was excellent.
Then after a year it all changed, they seem to have got into trouble laid off staff, then the service went way downhill, dropped connections are normal, speeds that will suddenly drop to less than old dial up speeds.
You get used to responses such as "We cannot find a fault with the service on our side." and "we do not provide a guaranteed minimum speed with our packages"
Origin insisted it was not them, as all checks carried out showed no issues at their end, so it must be BT or an intermittent exchange issue- odd, as visits to neighbours showed other providers were not have any problems.
Cut long story short the company has gone into a CVA, and the service continues to reduce. I would advise any potential customers to do your research, When it works the service is good, but for last 6 months it has not been good and I for one will not be renewing my contract
- Location
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2023-12-06
- Comments
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My account was taken over from SSE, had the paperwork saying my account was £23 as signed up for that and that price would stay the same until my contract ends. £69 has been taken via direct debit for 1 months rent, it's ridiculous.
I've emailed 2 complaints but no response, absolute rubbish company
- Location
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- Location
- Co Durham
- Reviewing
- Origin
- Date
- 2021-08-17
- Comments
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Go else wear for internet 100% ripoff they offer no help if out Gos wrong and still won't money even tho your not getting internet
- Location
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- Location
- Lymington
- Reviewing
- Origin
- Date
- 2017-08-06
- Comments
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Appalling. Charged 94p for a 2 minute call, asked for details and promised call back which never happened. Charged an additional £9 on top of an agreed contract for what? I will cancel contract after 12 months.
- Location
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- Location
- Borders
- Reviewing
- Origin
- Date
- 2017-06-01
- Comments
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Very poor all round, takes 45+ minutes to get to talk to someone. My biggest problem was with them taking too much money from my account with the direct debit, they were taking too long to resolve the issue so I was refunded with the direct debit guarantee and moved providers. So watch you accounts closely.
- Location
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- Location
- walcote
- Reviewing
- Origin
- Date
- 2017-07-10
- Comments
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A dreadful experience.
Changed my home phone number without informing me. Still waiting to hear from them what the telephone number is.
Promised to inform BT my contract was finished. Never did and cost me 6 weeks rental for no BT line.
Have never ever responded by email and never confirmed any of my contract details. Long wait for any customer service and plenty of promises and no result.
For Gods sake look elsewhere.
On the plus side the Broadband is cheap and reliable.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-06-17
- Comments
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Absoloutely shocking. After having waited 6 weeks for the router to arrive the connection speed has been very inconsistent. Within seconds it goes from 30mbps to 5mbps. DO NOT PURCHASE FROM THIS COMPANY
- Location
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- Location
- Covnetry
- Reviewing
- Origin
- Date
- 2017-09-14
- Comments
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Keep away ...They taking money from user account without asking . Fraud Fraud.
- Location
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- Location
- Broadstairs
- Reviewing
- Origin
- Date
- 2021-04-22
- Comments
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DON'Y JOIN ORIGIN. This company's ethos is one of lies & avoidance, evasion, Misinformation and giving out ******** - They refuse to put anything in Black & white through the post as a legal document which in my opinion should not be allowed as I am not well sighted. - Had I been told the truth & made fully aware of their policies & other matters of importance when I applied In October last year I would never have joined this bunch of Utter Crooks. -- I only transferred to Origin after being told by their "salesman"
SPECIFICALLY WHEN QUESTIONED that I could make calls to ONE Mobile phone in Nigeria and would still get free minutes. - That was LIES as I discovered after after I got a big bill where the Calls cost 50p per minute. On inquiry after eventually getting through their crap phone systems, I was told Nigeria is NOT ON THEIR LIST of countries. I have not been told WHY & They don't all sign off the same hymn sheets & Currently I would now have to pay over £350 to escape before April 30th 2022.
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2017-02-18
- Comments
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I placed an order to transfer my phone and broadband to Origin in December 2016. According to Origin they have been providing my telephone line since January 31st. However I'm still connected to my old provider network and still paying them. Origin haven't the vaguest clue about telecommunications or customer service. They do, however, excel in one area and that is taking money. My advice would be to avoid them at all cost. Find a proper supplier.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-10-03
- Comments
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Can't score 0 stars Speed so slow I can't connect for a speed check. Three weeks now, promised numerous updates never received one. Now cancelled. AVOID, AVOID,AVOID.
- Location
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
-
KEEP AWAY!!!!!!!!!!!
Hours on the phone. Overcharged, weeks delay. Promised compensation, got charged instead. KEEP AWAY!!!!!! SAVE YOURSELVES THE TROUBLE!!!!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-22
- Comments
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Unreliable, worst customer service and waiting time ever. Pride themselves in having local support - problem is there is no one in their centres!
- Location
-
- Location
- Harrow
- Reviewing
- Origin
- Date
- 2018-05-01
- Comments
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Without a shadow of doubt, this is the worst broadband supplier of ALL time. Broadband speed? Don't make me laugh. Reliability - dropped out several times a week. End of contract have to send back their router. They signed for on 16 April and on 1 May I'm still being chased for payment for non return of router. This lot couldn't run a bath let alone a business. If it was possible to take stars away I would. AVOID AT ALL COSTS. You'll waste years of your life waiting for them to answer the phone
- Location
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- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-09-06
- Comments
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I am typing this using my mobile 3G! had no stable connection for the last 3 months with failed attempts from Origin to fix it. before that speed was very slow compared with my previous provider (to same address) Origin refused to cancel my contract without penalty , every time I need to speak to them 30-40 min on hold. DO NOT BUY
- Location
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- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2017-06-12
- Comments
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Disgusting allround. Ordered broadband and paid deposit in March but failed to provide any service yet.Complained twice in writting (with recorded delivery posy) but no reply not even an acknowledgement.
Not refunding my deposit. now I'm seeking legal action against them.
Don't make any contract with them. Better stay safe then sorry.
- Location
-
- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-01-03
- Comments
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Pros: Good value for money, good router, very easy to set up, reliable adsl service so far.
Cons: wait for 15-20 min every time you need them (billing and technical service onevtime each) I have the basic ADSL but I'm getting 3-5mb/s compared with 6-8 with plusnet my previous provider.
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2024-01-29
- Comments
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Been with origin 2yrs now and I must say I have nothing good to say about them
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
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Utterly disgraceful customer service - takes hours to get through, different story every time, put on hold for over an hour, internet didn't work for a fortnight and they refuse to give any compensation for this. Avoid at all costs - worst company I have ever had to deal with in my life.
- Location
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- Location
- Reading
- Reviewing
- Origin
- Date
- 2020-09-12
- Comments
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I would I cancel my order. They took the money fast and I haven't received the service yet. Everything is going wrong so far. I left my previous ISP is worst but this one is worst so far based on my experience.
- Location
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- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-04-23
- Comments
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poor connections, slow most of the times, max speed (basic broadband) is 5mb/s (previous providers were at least 8mb/s using same phone line. technical helpline is useless after at least 30 min waiting. I DO NOT RECOMMEND THEM
- Location
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- Location
- NORWICH
- Reviewing
- Origin
- Date
- 2017-08-26
- Comments
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Writing this using my mobile 3g as hotspot! Interrupted service with poor customer service, unable to leave the contract 30-40 min on hold everytime I speak to them. DO NOT USE
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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cheap but not cheerful! very slow compared with my previous provider (plusnet) should be the same as both using same BT line!
- Location
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- Location
- Gloucestershire
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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I have just left Origin after one year contract. They are cheaper than most and living where I do we only have standard broadband, no cable. At first the speed seemed reasonable, but overtime it kept cutting out. The network checks where always OK. Couldn't get to the bottom of it and started to think it maybe the router and buy a better one. However, at the year of contract I nearly renewed but was confused by the agent I spoke to about the future billing and so decided to move onto another supplier getting a new router.
Although a few £s a month more since changing the broadband from Origin it has improved substantially and does not cut out to date with the new supplier. So it was something to do with the network or router.
My concern over Origin was despite moving away from them they have continued to bill for the service and it took me to contact them for a hour to get resolved. Would I use them again, maybe if the price is right and can be convinced of improved customer service
- Location
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- Location
- Clitheroe Lancashire
- Reviewing
- Origin
- Date
- 2018-05-16
- Comments
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In Feb 2017 I bought an 18 month contract up front from Origin. 5 months into it Origin started charging me for the broadband I had already paid for! Countless phone calls several letters and I've got nowhere. Thankfully they suggested I cancel my direct debit so several months later (May 2018) we are about even on costs but I don't know how to progress from here when I have such mistrust in their ability.
I'm going to lodge my complaint with the ombudsman and likely I will terminate my contract early on the grounds of breach of contract.
Their customer service in my opinion, to be completely honest is absolutely diabolical.
In addition getting technical problems resolved by them is also a painful and slow process. They have to go through "open reach" and I get the feeling that solving origin problems is a priority right at the bottom of the open reach list or it could be that origin are just bad at that as well.
Now more recently my broadband connection keeps dropping out and it came as no surprise to find that I'm now struggling to get that resolved.
I'm afraid I have to say that after signing up with them, I can make no positive comments about origin.
My only recommendation is don't sign up........
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.