Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 376 customer ratings since 2020-01-26 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
875 Customer Reviews for Origin
Reviewer | Location | Reviewing | Date | Ratings |
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Absolutely do not go with Origin Broadband provider. They provide an awful service & were completely unsympathetic to the fact that I wanted to terminate/cancel my contract due to a change in personal circumstances (I had to move to care for my father who had terminal cancer and passed away in a very short period of time). In order to cancel the service I had to pay the full amount for the year. Yet ironically they couldn't even honour the go live date which was delayed and required constant chasing on my part. When calling their customer service they won't even let me talk to their manager, even though I am taking the effort to call them whilst grieving the loss of my father. Absolutely disgusting behaviour. |
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A | London | Origin | 2020-08-04 | |
I've no idea how this organisation has had any favourable Reviews. I have found them incredibly hard to contact via either email or phone, unreliable to the point of dishonesty, and totally unprofessional in their communications. Having promised a broadband service and taken my money for 3 months,when it became apparent that no service was possible they quickly abandoned me, promising a 'full refund', they have given only one months rental back, and have refused to respond to my further communications. To be avoided like the plague! |
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A Nicholls | Carmarthenshire | Origin | 2017-04-07 | |
I've only had it a couple of months, and apart from a small hiccup getting connected, I am very pleased, the speed is good considering the distance from the exchange and I've had no problems with reliability. Customer service was very helpful when there was a delay getting connected due to inter departmental mix ups. So far I would definitely recommend. |
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A Tideswell | Penistone | Origin | 2017-03-03 | |
Absolutely crap its borderline a scam DO NOT USE THIS COMPONY THEY LIE wen I phoned to see what was happening to my 70mbs because I was only get 2mbs they said I needed to buy boosters so I bought them and no difference I then phoned back to have there customer service laugh down the phone to me .......they should not be aloud to do business and after reading other people's reviews don't think they will be around for much longer....AVOID THIS COMPONY |
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Aaron | Crewe | Origin | 2018-02-15 | |
Origin Broadband may seem attractive because of their low prices, and that's half the reason I took the leap, but it was honestly the worst mistake I ever made. While I like to take chances on smaller relatively unknown companies, this was one of the few times that decision has bitten me in the butt. |
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Aaron Richardson | Staffordshire | Origin | 2019-06-03 | |
Origin broadband are classic scammer, please stay away from them!!!!!!!!! |
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Abi kufo | Origin | 2020-11-25 | ||
Why did I ever change . Previous great service from BT & Sky and never had one single issue . I joined this company for price and I actually wanted to give some business to the little guys . The fact is I want them to succeed but they have chewn off far more than they capable of. Chased the buck instead of producing a good quality product for the masses. |
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Adam | Oswestry | Origin | 2017-07-31 | |
After seeing a great deal for Origin Broadband at '£17.99 with no hidden costs' i got this broadband for my new flat, but after four months i switched to another provider due to the constant disconnections, slow speed and disgraceful customer service. |
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Adam | Glasgow | Origin | 2017-11-29 | |
Waited over a month with no communication for switch. Once that was done have found speeds to have fallen from 20mbs to 3mbs. |
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Adam | Hampshire | Origin | 2017-02-11 | |
con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company |
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Adam Hockley | Basingstoke | Origin | 2020-02-27 | |
Dependent on Openreach, which is fine but they didn't seem to be able to contact Openreach to determine the problem with my service. Went almost 2 weeks with no service despite being told multiple times that it'd be online within 24 hours or they'd explain the fault. Often long wait times, although WeQ4U worked fine so didn't bug me much. Extremely cheap prices, especially if paid in advance. |
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Adam Jones | London | Origin | 2017-02-21 | |
Awful customer service (no response) and terrible internet problems. |
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Adele | Cowes | Origin | 2017-10-16 | |
I'm so disgusted with origin broadband. I have called in 7-8 times in the last 6 weeks of being with origin, as every few days my broadband disconnects. They also told me my monthly payments would be £17 but they take £36. I would not recommend anyone joins this company. Each time I have called in I spend minimum 1 hour on the phone. Terrible I'm shocked by service of this company. |
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Adm | London | Origin | 2017-05-14 | |
Origin offers a good price for broadband services. I have a low requirement so opted for 17MB speed which when working is fine, however, lately i have found the service poor during the day which may bevdue to Outreach working on the system? |
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Adrian | Ombersley | Origin | 2016-12-15 | |
poorest service in the UK. poor customer service on phone and email. broadband speed from 3.5mbps to max 7.8mbps for download and 0.01 mbps to 0.79mbps for upload on ADSL. The speed stays same whetherits midnight or weekend or weekday, just poor service. Price is same as of talk talk, plus net or EE so better avoid Origin. at the end of contract you pay for another 1 month as you have to give them notice and then return the crappy router..which I am putting in recycling bin as I don't want another customer to suffer with poor Origin hardware. AVOID, AVOID, AVOID this poorest broadband. I am now with Plusnet and I have constand 13mbps download and 1.09 mbps upload in Greater London area. |
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Adrian | London | Origin | 2018-11-05 | |
I put 1 star cause I had to, but I give to OriginBroadband -10stars. Worst services I have never had, never available, dishonest, the list is long.... RUNAWAY |
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Agathe Trt | London | Origin | 2017-04-26 | |
One would be better off banging ones head off a brick wall for six months than dealing with this excuse for a company. |
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Agw | Belfast | Origin | 2017-11-28 | |
Really disappointed with this service. Signed up after reading mixed views, but mainly for the cheap price. We placed the original order a month ago and we still don't have wifi up and running. The initial delivery is slow, the call answer time is slow, the help chat is slow; basically impossible to sort out. Incredibly frustrating. |
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AH | Stoke Newington, London | Origin | 2020-02-13 | |
Last summer we moved out of my parents place to our new flat and as such we had to find both a landline and broadband provider. My preferred choice from previous years was Virgin but unfortunately this was not available at our new address. Origin had a very tempting offer, £17pm for both landline and (basic) broadband, so I jumped for it. |
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Ak | Leyton, London | Origin | 2018-03-05 | |
New customer from Dec 17. Very slow speeds,nowhere near speeds advertized. |
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al | lancashire | Origin | 2018-01-19 | |
It's a common thing with Origin, dropout after dropout on broadband. When it's up the speed is maybe 2Mb on a good day but it forever drops out so not much use. Their billing philosophy is naff, charging a month up front before connecting and then charging a high rate for a partial month after connection plus the next month in advance. I'm giving up after suffering for 12 months and expect a battle getting a refund for what I've paid in advance. It's cheap but still not worth it because it's so unreliable |
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Alan | Essex | Origin | 2018-03-20 | |
It didn't work from the start. It took me 45 minutes to get through to Technical Help and then over the next week I spoke to various people as to why it kept cutting out. On 17th February I Was promised it would be okay in ten days. It wasn't and still isn't. Last week I took 15 minutes to get through to a man there who then put me through to a level 2 technical expert. Well in theory he did. I hung on for over 50 minutes then just gave up. I have now written to the CEO and await a reply. Pigs will fly. MY Internet still cuts out about twice an hour and one lady there had the temerity to tell me if I switched to another company I would be charged a penalty. Avoid this company like the plague. They are totally useless. |
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Alan | Bromley | Origin | 2017-03-25 | |
I don’t suppose it will make any difference to them actually fixing my outstanding issues, but I would like to help others making their future broadband provider choices and say this company don’t give a fig about customer service. Their technicians will say anything to get you to go away; I’ll report it to networks, I will assign it to myself so I can monitor it and the ultimate push off I will call you back when I am back in and then don’t. |
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Alan Bosworth | Allington | Origin | 2017-11-12 | |
Awful awful service. I have been with 0.5Mb broadband (wired) for nearly 20 days now and am paying £33 per month. I email and ring up constantly and get no response. I emailed again to ask why they are ignoring me and I get sent 'LOL' from one of their customer services representatives. Please DO NOT use origin broadband. |
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Alan Bruce | Urmston | Origin | 2018-03-16 | |
Over 3 weeks and still no internet, customer service is a nightmare. They've "lost" replies to emails, different members of staff told me conflicting things. Supposed to get a text and email confirmation of a date after being on the phone which never happened. Going to cancel with them as it is beyond a joke now. |
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Alex | Tyne And Wear | Origin | 2017-02-28 | |
Awful service, speeds are intermittent at the best of times. Oct/Nov i had 3 weeks of no service followed by a week or so of intermittent service, got a credit to the grand total of £5 and then all communication stopped when i questioned this. Never get through on the phone only via twitter chat, when i was told the lines were free i was still placed on hold until i said so in my twitter chat. Seeing the reviews and what they are doing to their staff makes me wish i had paid that bit more and gone elsewhere (although there are packages available cheaper now!). Currently complaining via the resolver website (surprise surprise no contact from them - 12 days until i can go to the ombudsman) shame you cant give 0 stars, please avoid! |
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Alex | Hertfordshire | Origin | 2018-02-02 | |
Absolutely terrible... can't even watch netflix the broadband is that bad. Constantly cuts off and you have to re start the router for the tiniest bit of Internet and then it is still rubbish. Do not get your broadband from this provider.... 0 stars |
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Alex | Derby | Origin | 2016-12-05 | |
Just horrible please don't do it. I say origin broadband and I vomit.i pay and never got the internet.dont even let me cancel the internet |
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Alex | Warrington | Origin | 2020-05-30 | |
Service was OK. On terminating contract sent me a bill for >£200 for termination of contract even though the fixed term had expired. |
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Alex | London | Origin | 2018-09-12 | |
amazing customer service, couldnt fault anything. |
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Alex | Leeds | Origin | 2017-06-08 | |
Originally took well over 20 days to get me live on ADSL and I've been waiting 22 days to go live on fibre without ever being contacted. I've contacted them multiple times and have been told each time that they have no news on an upgrade date. I've been waiting so long that the BT website no longer says that fibre is available as it is over capacity. I waited MONTHS for it to be available and they potentially make me miss out by being so incredibly slow. Unbelievably poor service - Keep well clear |
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Alex H | Milton Keynes | Origin | 2017-02-21 | |
The only positive I can add about Origin is that we received our router only 8 days later than we were meant to... I know people have waited a lot longer. |
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Alex Jones | Swansea | Origin | 2020-11-22 | |
OK... so here it is ive read reviews of other people, now i started building pcs when windows 95 was released im very tech savvy and know what im on about with speeds and service connections etc. |
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Alex Rutherford | Grangemouth | Origin | 2017-10-02 | |
My broadband stopped working on Sunday and today it is Thursday and it is still off line. Now they are saying it will be next week. The service that you are supposed to be providing has again been shown to be substandard when it comes to making international calls, which are included in the package included in my contract. Even though the calls are supposed to be included in the package, I have been charged extra for them on multiple occasions. After the first time I called and was given a refund, but since then it has happened in my last two bills. |
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Ali Khurram | Milton Keynes | Origin | 2017-06-09 | |
I joined yesterday. No broadband at all. I've been on hold to tech support for 1.5 hours so far. Worst service ever. Wish I had checked this site out first before switching. Now going to cancel. Are there any decent broadband suppliers out there.... What a way to spend a Saturday morning. Very frustrating. |
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Alison Wilson | London | Origin | 2017-08-12 | |
DON'T SIGN UP WITH THIS TERRIBLE COMPANY.THEY SHOULDN'T BE ALLOWED TO OPERATE. The bad reviews absolutely reflect my experience. 5 weeks after paying the obligatory first instalment I STILL don't have broadband. Takes hours to get through to technical support and customer 'service' pass you from pillar to post. They are the worst company I've ever dealt with.please heed our advice and avoid at all costs. They are breaking the law and I'm going to report to Ofcom. |
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AlisonD | wokingham | Origin | 2017-09-06 | |
Loss of connection several times a day for no apparent reason, |
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AM | peterborough | Origin | 2016-12-13 | |
Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!! |
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Amanda | Aberdeen | Origin | 2020-03-13 | |
If it were possible to select no stars that would be better! Switched online on 28/6/17 took payment successfuly and 6 weeks later received nothing. Our own provider cancelled as requested our service and on calling origin ( and waited an eternity to talk to anyone) they admit our order was not placed!!!! Best they can do is place it in the next 24-48 hrs!!!! From there it would take 10-14 days to set up. Called plus net our previews supplier who got us up and running in 9 day. Not always about price they may seem cheap but service shocking and left us with no braodband and told lies on the phone as to the state of the line. Shocking service |
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Amanda Henry | Ayrshire | Origin | 2017-08-22 | |
Cancelled my service today and it’s the only time in 2 years I’ve managed to get through to customer services in a reasonable length of time. With fibre speed less than 0.5 MBps and virtually unusable I sacked it. Totally appalling ISP from day 1. Steer clear. Shouldn’t be in business. |
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Amelia | Aberdeenshire | Origin | 2019-03-03 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
