1,017 Customer Reviews over 26 pages
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- Location
- Londonderry
- Reviewing
- Origin
- Date
- 2017-09-26
- Comments
-
A truly atrocious company. Very poor customer service, disasterously slow download speeds and hopeless at aftercare. AVOID at all costs.
- Location
-
- Location
- Longniddry
- Reviewing
- Origin
- Date
- 2020-12-02
- Comments
-
Don’t be tempted by the price tag , over 6 months with no service and STILL waiting on refund. Customer service worst I’ve ever experienced. One star too good!
- Location
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- Location
- Louth
- Reviewing
- Origin
- Date
- 2023-05-31
- Comments
-
It's really nightmare since Origin obtain SSE. Broadband is really unreliable and horrible. Speed should be up to 76mbps, but it's maximum 13mbps when internet working at all. I am happy that contract will end in the end of the month. Broadband is really bad especially if you working from home like me.
- Location
-
- Location
- Lu1 5su
- Reviewing
- Origin
- Date
- 2022-07-31
- Comments
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This has happened again. I have broadband only and a direct debit each month. It is my understanding that they request the payment from my bank which have the funds in it.
So why do they do not request it and turn my internet off and put changes on. I phoned my bank and they informed me I do have funds and it's up to them to request it. This has happened before. Can't wait for my contract to run out.
Has anyone had the same to them?
- Location
-
- Location
- Lymington
- Reviewing
- Origin
- Date
- 2017-08-06
- Comments
-
Appalling. Charged 94p for a 2 minute call, asked for details and promised call back which never happened. Charged an additional £9 on top of an agreed contract for what? I will cancel contract after 12 months.
- Location
-
- Location
- MAIDSTONE
- Reviewing
- Origin
- Date
- 2021-04-01
- Comments
-
People, please read all the reviews on these Cowboys who operate from Yorkshire. Absolutely CRAP outfit supplying a crap service and taking your money. Read up and do your homework as to why they get so many people making complaints about everything from substandard equipment that is about 4/5 years out of date, their billing and prices are made up over the phone and the best is the customer care services? Which is really none existence and the other Cowboys attached to the outfit are the debt collection agency. So be warned and take the advice of the worst reviews and work backwards you will see for yourself what a CRAP scamming outfit they are.
- Location
-
- Location
- Maidstone
- Reviewing
- Origin
- Date
- 2017-11-01
- Comments
-
By far the worst company I've ever dealt with! I agreed to the £16.99 broadband per month to later find sums from £40-80 had left my account to no explanation as to why. My service was poor I complained and conveniently my complaints were lost and I had to re-explain on a number of occasions to despair. This went on from May till Novemebr they eventually agreed to refund my full payments only to find they again took the money out of my account! Months of grief and no explanation I've never been so frustrated. Even the staff bad talk the firm how they continue to run is beyond me.
Believe me when I say AVOID
- Location
-
- Location
- Maidstone
- Reviewing
- Origin
- Date
- 2016-12-22
- Comments
-
Signing up with Origin was easy online. However still no router a couple of days before "switch-over" day. However, a quick call (ditch the Brian Blessed menu voice please!) got all-systems go and switch over was seamless. Great responsive service. However, I note the line does drop frequently (only for a few minutes several times per day) which didn't happen with previous ISP. Great job tho, well done and great value BB.
- Location
-
- Location
- Malvern
- Reviewing
- Origin
- Date
- 2017-10-16
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2018-08-11
- Comments
-
DON'T make the stupid mistake!!!
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They persistently send out incomprehensible and blatantly inaccurate e-mails that customers cannot reply to; there is no address for their customer service department. The ONLY way to contact them is by phone, which they never answer; instead you are simply deafened with awful muzak until you can stand it no longer.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I was paid up for a whole year. Another fraud?
Now I have decided to leave (one day outside my 12 month contract) they are demanding over £38 (yes, for one day's service!). I am not able to find out why as they have locked me out of their 'portal' ever since I told them I'm leaving.
AVOID this bunch at all costs!
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-10-17
- Comments
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The worst broadband supplier in all my over 15 years of using broadband. They have the worst customer service and technical support I have ever had to endure. I will be moving off their service (and I use that word in the loosest sense) as soon as I possibly can.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2018-01-11
- Comments
-
Big mistake I made going with origin.
Check the complaints every day on their facebook page before you too make the mistake.
Poor service all round & unaurthorised taking of monies from accounts.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-10-14
- Comments
-
This is a terrible Broadband service provider.I won't recommend origin broadband to my worst enemy. Actually,I signed two years brodband contract with them this year 2021 and within first three months was a nightmare service. There was no service (no internet, no connection) after the first three weeks of stable service then a few days right from the first four weeks and that was the beginning of the nightmare. Then I had to callled them before it was fixed over the phone. Same thing happend after two weeks there wasn't service for another few days and third and fouth time like that, then the fifth one was when I had enough of their terrible service and that one took more than ten days before they could fixed it and to my greatest surprice the service when off again less than two hours. I had to called them as usual and to my surprise the problem was fixed over the phone, and that was it, and after another one to two hours all I could expericed again was no service again then I was totally fed up. Then I had to called them that I've had enough of this rubbish and terrible service and need to end the nightmare contract, then I was told that I'll need to pay the rest of the contract even though there's no service or I'm not satisfied with their service. Then they took me to dept collector for the rest of the 24 months contract which I'm paying after buying another broadband provider. I had to buy BT Broadbrand and for the past five months now i've never experience no service from them. However, from my findings I was told the line origen broadband was using was a rented line and that's the reason their price is so cheap to attract their victims. Please its service is totally nightmare and they don't even care about their terrible service but the money to extort from you. I won't recommend them to save time, money , and lot of hassles.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2020-05-27
- Comments
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Been wiv these for about a year and d been really good tbh. Got my friend to go wiv them as well and got money off so we'll happy about that and not ha problems wiv WiFi as well so can't moan
- Location
-
- Location
- manchester
- Reviewing
- Origin
- Date
- 2017-10-27
- Comments
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Do not use Origin!!!!!
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-09-29
- Comments
-
Be warned Origin are the worst isp.
Take your money & leave you with a crap service. Trying to get through to customer services is a joke.
- Location
-
- Location
- manchester
- Reviewing
- Origin
- Date
- 2017-07-27
- Comments
-
payed for a year up front.They claimed i had not ordered a router as i contacted them to find out where it was the day before i was due to change.lucky i had a screen dump of my purchase. The router which was ment to be set up. I had to follow an asus guide to set it up.Reliability is 0 stars if it could be. everyday it drops out 2-3 times bad days spend an hour just resetting the router hoping it will work.Ring customer service while it was free phone i was waiting for 40mins with out answer ask on FB messenger and get its filter or wire other than that we cant help.
It uses vodafone's local area bundles so i can only assume thats just as bad. when contract is up i will be switching
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2020-06-17
- Comments
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They’ve changed me twice,plus £22.99 for which I haven’t a clue,I’ve given them the evidence in black &white
I’m starting to lose the will to live
Numerous phone calls and live chat
Apart from that speed is good
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
-
I never normally take the time to write reviews unless I have received exceptional service or an extremely poor service.
Previously, I was with Sky but because our contract expired I decided to shop around for something cheaper. Origin Broadband came up in many broadband comparison websites and I decided to give them a go - what a mistake!
Placed an order with them on 30 December 2016 and was given an activation date of 17 January 2017. On 16 January 2017, I still had not received a router so I gave them a call. I was on hold for 78 minutes when somebody finally answered. I was assured that my router had been posted today and would reach me tomorrow (in time for my activation date).
Still no router - I made constant calls to chase it. I was on hold for extremely long periods of time (90 minutes +) on some occasions. Finally, a router arrived on 02 February 2017 - they should never have bothered. I've had constant problems - the Internet keeps dropping and only works for a maximum of 30 minutes in any one day! Extremely poor.
Tried to contact Technical Support on a number of occasions (again, being on hold for long periods of time) - to cut a long story short, they did all the tests and I am now on router number 4 - still no service! I became extremely fed up so I asked to cancel - only to be told that this wasn't possible as I am in contract.
I wrote a complaint using their online web form and was told today that I can come out of contract 'fee-free'.
The reason I gave 'Customer service' two stars is because when you do manage to speak to someone, you can tell that they are trying to help. A lot of the people are new - for example, a call I made yesterday to chase my complaint lasted 36 minutes simply because the lady was new to the role and didn't have a clue what to do.
My advice is stay away - they are cheap for a reason. Because I had no Internet connection, I had to go out and buy myself a USB dongle with a mobile provider whilst I was liaising with them on cancelling.
Avoid at all costs.
Btw, if you haven't already figured it out, this review was posted because I received an extremely poor service...
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-09-08
- Comments
-
We switched to this company on March 2016 and, initially, they were quite good. They picked up calls in less than 2 minutes and, despite we wanted a Fibre connection, they offered us a temporary DSL until fibre was available in our area.
We paid 25£ installation fee and they sent us a standard DSL router, very basic and capable to connect no more than 3 devices all together. The average speed was 3Mbps so we could not navigate or watch videos, anyway they offered that connection for free.
After various calls and one-month wait, they arranged an appointment for fibre installation but the engineer did not show up so they arranged a new one. This time the engineer came and installed the fibre but the connection was very bad for the first three months. Further to that, we have an average 64Mbps download speed.
Last year we had an issue as the Council cut our connection to the fibre cabinet during some road works. We spent 10 days on the phone hearing lies from them and treated them to start a legal action before they finally sent an engineer. The engineer said to us: 'It is a 5 minutes work and if your company had sent us on that day, we could had fixed it on that day'. As you can imagine, we have been very upset to acknowledge this.
On August this year, our connection dropped while we were on holiday, leaving hour house exposed to burglars etc. as the security cameras could not connect to the internet. I had to spent 93 minutes on the phone to try to explain there was an external fault and, when finally the customer service answered, they denied this and the call dropped. I then started messaging them on social media end email and I got different ambiguous answers. At the end, they admitted the fault was external and fixed it.
I think this company may be good, if only they were more customer focused. No one want to spend 1 hours on the phone without being able to resolve any issue. They do not reply to emails. They do not acknowledge complaints and even receiving an answer on social media has become impossible.
I think they should not be allowed to trade until they will resolve this.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-11-08
- Comments
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1. 6 weeks for activation
2. Poor customer service
Ordered on 14th October. Told would take 3 weeks to activate and engineer wouldn't need to access property.
Didn't activate on said day. Rang Customer Service next day - on hold for 1 hour, then line cuts off. Finally get through, I am told the date for activation has been pushed back to 21 Nov for "unexpected delays".
6 weeks for activation is unacceptable. Also no prior notification of delay. Customer service that was a nightmare to get hold of and then couldn't provide any information on the cause of the delay.
- Location
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- Location
- manchester
- Reviewing
- Origin
- Date
- 2020-12-09
- Comments
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what kind of a broadband company cannot provide me a copy of my Contract, some sort of proof, agreement, or a letter to say they are my Internet Supplier, just generic terms of service. they say its a verbal contract, and then if I want to cancel its a £400 fee, for the remainder of time. i have Pasted my discussion below ;)
Me: I made a call yesterday regarding my account with yourselve's and I spoke to someone called Laura, she said she has escaleted my request to a Manager and I have not heard anything as of yet
Wed, 10:44 AM
Amy
Ok let me check
Me :ok thank you
Wed, 10:44 AM
A
Amy
We wouldnt be able to send confirmation of the payments. Have you logged into your customer account?
Me :yes i have Viewed my account and there is no documentation avialible
Me :i dont even have access to the contract for my records
Wed, 10:47 AM
A
Amy
The terms of service are available on the website. As a bill hasnt been generated this may not show anything just yet but should show your initial payment. The bill will be generated in the next week or so and payment will be due 1st Jan
Me : please can you send me my contract or my Ageement or my proof of purchase as i need it for my billing record, there is nothing downloadable on my online portal with yourselves
Me : am I in a contract with my account with yourselves?
Wed, 10:51 AM
Am
Amy
The contract is a verbal contract and the terms are available on the website
Me :so basically you cant provide me with any sort proof, agrrement,contract or a letter to say you are my Internet Supplier, just a terms of service
38 minutes ago
A
Amy
All this information is available in the customer portal. The contract is a verbal contract
Me : do you have a 14 day cooling of period
34 minutes ago
A
Amy
the cool off period is from the day you sign up until the day before you go live
Me : whats my cancellation rights with this verbal contract?
32 minutes ago
A
Amy
If you cancel after you go live the cancellation fee would be the remainder of the contract
Me : what would the cancellation fee be then?
30 minutes ago
A
Amy
around 400 pound as this is the remaining payments of the 18 month min term
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-04-06
- Comments
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My line is already only 5mb, but for paying for 17mb they couldnt pull that off. After raising it with them through webchat they looked into it, but never heard from them.
Then web chat disappeared, and i get cutouts daily. to call, you need to be on hold around 5 years and they replied to 1 email in 5 days, not giving me an answer, and its been weeks on my replies to that.
Just avoid. They're a minor cost saving for awful Asus routers and tragically inadequate customer service staffing.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-06-30
- Comments
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I would give zero stars if I could!!! Broadband has been slow and continuously drops in an evening. Over 6 calls made, waiting time to speak to anyone is minimum 20 mins! Then get to,d there is an issue which BT are fixing, advisors refuse to take your details to make a formal complaint, they state they have too many calls to deal with and short staff.
I will continue to complain and go to ofcom!!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-02-16
- Comments
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Awful service, joined 01/01, no internet for 20 days. Hours holding on to speak to customer services and tech- please ring the number from their website and check this before signing. Promised call backs and Engineer visits- none happened. Are refusing to refund.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-06-27
- Comments
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Absolutely horrific.
Paid upfront with origin BIG MISTAKE wish I had read the reviews first. WiFi never ever works it’s practically none existent. Customer service is absolutely shocking also. Please do not waste your time and money on this company.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-05-21
- Comments
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The worst bb provider. Just want you signed up so they can scam your money
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-06-17
- Comments
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Absoloutely shocking. After having waited 6 weeks for the router to arrive the connection speed has been very inconsistent. Within seconds it goes from 30mbps to 5mbps. DO NOT PURCHASE FROM THIS COMPANY
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-03-16
- Comments
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Polite phone staff but they don't listen and will promise anything to get the call ended.
I can't recommend because for an ISP cust service is very important. Things will go wrong and Origin can't sort it out quickly.
It will cost you in time. Go elsewhere.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-10-10
- Comments
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Absolutely disgusting service, SSE transferred me this broadband company so didn't have a say in it,never able to get through by phone to them when I did finally get in touch thought everything was sorted and now they have turned my Internet off.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-08-02
- Comments
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No issues with the broadband speed or reliability -but the customer service is the worst I’ve ever dealt with.Debited my account for two months phone line package I never ordered,30 minutes to answer the phone then endless “holds” and promises of “call backs” that never happen.
Avoid.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2018-08-10
- Comments
-
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I'd paid for a whole year.
Now I have decided to leave (one day outside my 12 month contract) they are wanting over £38 (yes, for one day's service!). I am not able to find out why as they have prevented my accessing my account ever since I told them I'm leaving.
Their 'customer service' consists of sending incomprehensible e-mails full of glaring mistakes - if you try to reply your response gets rejected by their server. The ONLY way to contact them is by telephone but no-one answers, you are left hanging and being deafened by very loud muzak for hours.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-03-16
- Comments
-
We signed up on an 18 month contract, it was a cheap and cheerful package and sign up was efficient and friendly.
We initially got reasonable speeds of around 55Mb (76Mb was forecast upon sign up).
Unfortunately things changed fast. During the pandemic, Origin were impossible to get hold of on both the phone and chat. The emails received are 'no-reply' addresses.
Now, the contract is up in 30 days and I've no intention on staying with an uncontactable company.
- Location
-
- Location
- Mansfield
- Reviewing
- Origin
- Date
- 2018-12-19
- Comments
-
Terrible company. Broadband regarding speed and reliability ok, but a complete mess regarding invoicing. I can only repeat what others have already mentioned....AVOID....AVOID....AVOID...at all costs. The market will do the rest.
- Location
-
- Location
- March
- Reviewing
- Origin
- Date
- 2017-04-10
- Comments
-
Absolutely disgusting on the phone for over an hour each time you call broadband up and down tried to set up a direct debit three times gave up avoid this company like the plague
- Location
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- Location
- Market Harborough
- Reviewing
- Origin
- Date
- 2024-02-02
- Comments
-
Tried to transfer broadband to new house and after 3 attempts and an hour on the phone, decided to cancel (which only took 6 minutes) and went to a different company which took 17 minutes to do in total. Origin were not helpful or easy to communicate with at any stage.
- Location
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- Location
- Marston Magna
- Reviewing
- Origin
- Date
- 2019-03-09
- Comments
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Very good customer service with resolving issues. I switched because we experienced drop outs and slow speeds over the term of our contract and I hoped that our new ISP would be better.
- Location
-
- Location
- Me121xn. Sheerness
- Reviewing
- Origin
- Date
- 2018-05-21
- Location
-
- Location
- Mid Wales
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
-
Origin have done exactly what they said they would do, exactly when they said they would do it. The customer services are knowledgeable, helpful and friendly. The broadband speed is better than we had with our previous provider (BT) and we have not experienced any breaks in service since we were switched over a month ago. Origin's part of the switching process was straightforward and seamless. So far, head and shoulders above BT for customer service, broadband service and value for money.
- Location
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- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
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in short, "SCREW ORIGIN". They are without a doubt the worst company I've ever had the misfortune to deal with, their customer service department has no problem what so ever with lying to you.
Their social media team will tell you that 0.07mbps is not only acceptable but is within the perimeters of your line so they will not look into and fix it.
Trying to get hold of them is even worse i've spent an hour on the phone before and not spoken to an actual person! This is ontop of them lying and saying they will ring you back (spoiler alert they wont and just hope you give up)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.