1,017 Customer Reviews over 26 pages
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- Location
- Kings Lynn
- Reviewing
- Origin
- Date
- 2019-01-07
- Comments
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Very poor speed (1Mb/s), intermittent connection, customer services reaction was "that's the speed you get" (tough!)
they block incoming connections (FTP etc.), although they deny it, unless you pay extra for fixed ip (DDNS is blocked.
I have changed supplier, instant speed increase to 4Mb/s - engineer visit, speed now 7.5Mb/s. I am also now able to use ddns without issue.
my advice - Avoid origin Broadband.
- Location
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- Location
- Kinlochleven
- Reviewing
- Origin
- Date
- 2020-09-05
- Location
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- Location
- Kinross
- Reviewing
- Origin
- Date
- 2017-08-20
- Comments
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Appalling download speed (1.3mbps) and the worst customer service I have ever experienced. Don't waste your money.
- Location
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- Location
- Kirkbymoorside
- Reviewing
- Origin
- Date
- 2020-04-30
- Comments
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Don't touch Origin Broadband with a barge pole. The service is totally unreliable, resetting passwords a nightmare and customer service pathetic. My Asus router needs resetting every day and the speed is slower than i have ever had!!!
- Location
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- Location
- Kirkcaldy
- Reviewing
- Origin
- Date
- 2017-11-05
- Comments
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An ISP which cannot provide a reply to an email in which they sent to arrange an engineer out to sort the problem I "have". They are lying manipulative thieves.
Do not make the decision to give them anything.
- Location
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- Location
- Kirkcaldy
- Reviewing
- Origin
- Date
- 2020-07-15
- Comments
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Terrible experience. Decided to leave Sky and try a cheaper provider - Origin. 4 months later summoned with a £200 exit fee despite them providing little customer service after logging numerous calls for persistent dropped calls. I went to the expense of purchasing a booster..as they advised...no improvement. They failed to get in touch at all after about our 3rd call to book a visit. I decided I just needed to leave the company after they failed to get in touch to arrange an engineers visit. The initial sales guy was lovely and helpful (no surprise there). What an absolute joke of a company. During lockdown I have daily calls with my team and I was always the one to loose connection every single day. So I would disappear for 10 minutes...come back...and hope for the best. Extremely stressful when you are busy at work. Cowboys at their best.
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2018-02-01
- Comments
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Absolutely terrible! Forever being disconnected and spending hours trying to get through to their helpline. I was disconnected for 6 days once and they couldn't seem to understand why I would have a problem with that.Totally unfit for purpose. Now with Plusnet. What a joy! And cheaper
- Location
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- Location
- lancashire
- Reviewing
- Origin
- Date
- 2018-01-19
- Comments
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New customer from Dec 17. Very slow speeds,nowhere near speeds advertized.
Costantly dropping connection. But isn't this all ISP's in the UK now. Customer service is very poor to none existent. Lied too and shouted at me. Customer service refuse give sir name so you don't know who you're talking to. Waiting over 25 mins to speak to someone . AVOID AT ALL COSTS. We need a shake up in this country with these cowboy, take your money and run,companies. All ISP's work on contract, so they immdiately are in breach of their own contract as soon as they don't provide what their contract says it does.So you are not obligated as soon as this happens and can sue for breach of contract.
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2017-04-12
- Comments
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If you have time to waste. Like being given the runaround, like to spend hours on hold on the phone, have money to giveaway, love being ignored, like to spend time waiting for a call you never get, don't like getting straight or any answers to your legitimate questions, love listening to lies and absolutely love getting fobbed off.
Join Origin Broadband.
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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A terrible company and a terrible service. Hours spent on the phone. Service lost for days at a time. Service lost for 6 days once and they can't seem to understand why anyone would have a problem with that!! I would be very surprised if anyone has ever stayed beyond thir first year.
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2017-04-12
- Location
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- Location
- Lancaster
- Reviewing
- Origin
- Date
- 2018-08-13
- Comments
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This company LIES to its customers on a daily basis. Nonexistent customer service.
- Location
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- Location
- Lancaster
- Reviewing
- Origin
- Date
- 2018-08-13
- Comments
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Misinformation is what this company thrives on. Absolutely awful.
- Location
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- Location
- Le20eb
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
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Very poor internet speed, slower thAn my own phone internet, spoken with your couleague but not satisfied, definitely not gonna use next time, wanna leave origin but its contract for 12minths so stuck with it
- Location
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- Location
- Le67
- Reviewing
- Origin
- Date
- 2017-09-24
- Comments
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I have been with out my Wi-Fi for 4 days tomorrow and I am not happy at all
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2022-04-08
- Location
-
- Location
- LEEDS
- Reviewing
- Origin
- Date
- 2020-02-14
- Comments
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this is the worst customer service i have ever had from a company, after 8 calls that wear never answered just background music, & after spending 1 1/2 hours on a web chat i cancelled the contract on the chat line what a load of rubbish
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-10-07
- Comments
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How has this company still got an operating licence? Ofcom/Trading Standards wake up please!
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-09-19
- Comments
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The speed is as advertised, currently 40+ mbs. However the router is abysmal. 4 times in 4 months the router has re-set itself, so no broadband. Customer services very slow to answer, although fabulous when connected. Enough is enough now.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2018-04-09
- Comments
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No problem during the lifetime of my contract, but on changing providers, was charged for services after my broadband service switched, and 4 months on have still to receive a refund for this charge (or even an acknowledgement that I have been overcharged). Also, a charge of £40 will be made for the router unless it is returned to Origin Broadband (they refund the postage up to £3.50, but the cheapest postage cost is £3.90).
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2021-07-04
- Comments
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Internet cuts out constantly
Customer services unavailable at weekends and evenings
Total waste of money
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-12-04
- Comments
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--DO NOT GO WITH ORIGIN--
I know you're looking at their prices and thinking yeah that's one of the best deals but trust me, if you value your sanity go with someone more established. For students I can highly recommend Glide. We had pretty good internet throughout the year and although like any other good provider there were frustrating times, I can't fault their internet speed/reliability
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-09-30
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-04-01
- Comments
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What a mistake signing up a deal with this company. It's the worst broadband I ever had even dial up was better than this. Broadband speed up to 0mb per second because it usually cuts out especially at weekends. Nearly impossible to get through to the customer service
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2018-05-09
- Comments
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Hi all, I total enough for this rubbish boardband company. I wish I can give ZERO star to "Origin Boardband".
I shared my review at Trustpilot on 8/4 (please go there to read the details) and I also dropped a review on Google Reviews today too. Simple to say my internet service is still extremely poor since I joined Origin in Jan 2018. The internet connection drop out at least 3 times in a day and the internet speed is crazy slow (I used to use Sky which was just the simple boardband service still faster than Origin "fibre" service). When I contacted Origin, my internet speed is only reach 18mps (even right now is still the same). Their answer is my internet speed is good enough and the fiber speed is reached their standard speed 38mps. But this 38mps is only when you use the cable/ emble wire connect from the router to your laptop. It’s laptop!!! Who will use a laptop with a wire at home?? When I used the internet service from Sky (only the normal broadband I got 36-38MPs wireless all the time).
I have been in touch with their technician team since I joined Origin. All the solutions just repeat and repeat (put a cable to do tests to check the internet speed or remove the screws at the socket then insert micro filter). It's 4 months now, there is no improvement at all.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-08-25
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-08-31
- Comments
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I hate this broadband, because we had it 8 months and it doesn't work properly during the whole period. We waisted so many time on the phone with them. I couldn't work properly with such a broadband! I can not upload nothing and they couldn't resolve this issue (even after 100 calls)! Going to cancel this terrible support!
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-09-19
- Comments
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Do not become an Origin customer! This was/is the worst customer experience I have ever had. They managed only max 1Mbps (compared to Sky's min 2 at the same address) but refused to engage in a discussion about it. They sent me a deadline letter but then didn't engage with the Ombudsman who awarded in my favour a cancellation without penalty and full refund which they are now fannying about with, having paid only half. Just terrible and can't wait to be rid of them. They shouldn't be allowed to operate.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-04-26
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-06-08
- Comments
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amazing customer service, couldnt fault anything.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2020-03-10
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2023-11-13
- Comments
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I was passed on to Origin from SSE for phone and broadband. I sent a cheque in payment 8th April 2023 to SSE and was then billed for charges from Origin together with the value of the cheque until November this year. Meanwhile the cheque was cashed through my bank on the 10th of July. I therefore have not paid curent charges until I was refunded the amount of the cheque which surprisingly arrived recently. On the 10 th November and 13th Nov, I called Origin with the intention of paying by credit card but they will not accept payment by normal procedure saying that it has to be done by a link and that I have to have Direct Debits.I'm a very sceptical person and smelt a rat. The girl said it was company policy whereupon I said it wssn't my policy and I would find another supplier. I have tried to contact Origin again but there is no longer anything on the internet to say they exist. Perhaps they are in administration, it would make sense having read a few of the reviews on here.In any case they are very badly administrated, if they are still in business don't get caught.I am left not knowing how to pay the outstanding amount.
- Location
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- Location
- LEICESTER
- Reviewing
- Origin
- Date
- 2017-08-18
- Comments
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Service has been awful since swapping to Origin from BT to save money. Line rental's included but what I wanted was a reliable broadband service. I haven't had this at all. Downloads are at a snail's pace and worst is the connection fails at least 3 or 4 times an evening. Been through so many calls to their "support" with this so irritating voice at the other end whilst the calls have been on hold for ages. No change though. Reported it to OFCOM a month ago but they haven't come back to me. Don't waste your money on this scam company. I'm going to switch back to BT or move to Virgin now, even though I paid up front for a full year.
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2018-05-13
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2021-06-02
- Comments
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Never sent router inspite of repeated requests. Worse customer service ever. Informed I couldn't cancel. Don't bother. Bunch of cowboys
- Location
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- Location
- leicester
- Reviewing
- Origin
- Date
- 2017-12-24
- Comments
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very ridiculous service,
- Location
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- Location
- leicester
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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extremely poor service, speed ridiculous and waiting time on call horrendous
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2018-02-09
- Comments
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absolutely useless. Broadband keeps dropping out. The speed varies from 3.2mbps to 20mbps at any time of the day. this is for fast fibre broadband.Tech help is not much better. Customer service when you can get them is next to rubbish. I have suffered them for 8 months continually having to ring them and waiting in a queue for an hour with the same three songs droning on and on all the time. Not a pleasant experience at all. Avoid like the plague.
- Location
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2018-05-28
- Comments
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Giving this bunch of idiots 1 star is far to generous as there is no provision for zero. The speed with fibre is around 4.1 mbps. They have had to replace the router and it is the same. Open reach have been out and have splinters in their fingers after scratching their heads. The customer service is non existent the technical team are useless and to cap it all the billing dept cannot add up a simple sum and get it right. Half a chance and they will rob you blind. They have won awards according to their e mails. I guess this was the wooden spoon award from Talk Talk. Do yourself a favour do not go with these jokers.
- Location
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2020-06-03
- Comments
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This is the 4th review I wrote due to origin not liking what I'm saying about their company because the truth hurts . Avoid at all cost . No Internet for over 46 days no help or compensation..... that had the cheek to say if I wanted to cancel to go elsewhere they was demanding over £300 . In the end spent a total of 9 days ringing them 16emails and over 30 hour on live chat for them not to fix the issue and still on going . Now seeking legal advice. Avoid at all cost or just throw your money down the drain now
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.