Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 376 customer ratings since 2020-01-26 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
875 Customer Reviews for Origin
| Reviewer | Location | Reviewing | Date | Ratings |
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Absolutely awful company AVOID!!! Every month I have to call as the internet is not working I have spent over 3 hours on hold this week with no answer. Then When I finally do get through they say there is no issue and are going to send an engineer out, which by the way may charge you if it's your fault! Of course it's not my fault!! What the hell am I paying for?? As soon as the issue is fixed I will be taking my business elsewhere. I will also be contacting the ombudsman.What a joke of a company they won't be around long so get out while you can. I have only put one star for each because you can't do a review with none. |
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| Fuming | Origin | 2017-04-27 | ||
Origin broadband are classic scammer, please stay away from them!!!!!!!!! |
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| Abi kufo | Origin | 2020-11-25 | ||
Horrible line and even worse customer service. |
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| George K | Origin | 2017-05-16 | ||
Just want to do some update information to everyone if they want to join this boardband company, PLEASE STEP AWAY from this company. If anyone also suffer with this company, PLEASE REPORT their poor service to OMBUDSMAN. As Origin never give you compensation or service cancelation. |
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| Phoebe | Origin | 2018-05-17 | ||
There are bad providers but Origin Broadband is just new level Bad , if there is definition for Worst then Bad it would be under "Origin Broadband" |
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| Another victim of Origin Broadband | Origin | 2018-02-03 | ||
Broadband completely unreliable, constant drop outs and very slow. |
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| Anna | Origin | 2017-12-05 | ||
Please do not agree any contracts with this dreadful company. |
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| Maytham | Origin | 2017-06-07 | ||
Just been off the phone with them trying to cancel my service because I've had such a bad experience and was told I would have to pay for the rest of my contract and there was no way around it. |
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| Roo | Origin | 2017-11-01 | ||
cheap but not cheerful! very slow compared with my previous provider (plusnet) should be the same as both using same BT line! |
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| moheb | Origin | 2017-03-02 | ||
Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!! |
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| Amanda | Aberdeen | Origin | 2020-03-13 | |
I've read all the bad reviews but thought I should chine in to say we've been with them for a month now and everything is absolutely fine. |
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| Gavin | Aberdeen | Origin | 2019-12-18 | |
Decent broadband service so far (after 3 months). I get the impression however they are very understaffed. Only had to phone on one occasion for an issue and took around 10 minutes to get help. The person who was helping was very good/helpful but ultimately unable to resolve the issue. Further technical help meant waiting an hour on the phone listening to music and still no answer so eventually gave up. |
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| Tom | Aberdeenshire | Origin | 2017-10-26 | |
Customer service folks are polite, well mannered and competent, if you're lucky enough to get through to them. They simply seem overwhelmed; no replies to emails, hour-long waits for phone support even at 2am. Just been switched for free to fibre broadband, but they forgot to send me a new router (3 days no broadband), and now I'm connected the speed is inexplicably slower than the copper wire I had previously, and Origin seem clueless as to why. I'll probably switch back to Plusnet next month. Pity these comms companies always ensure there's a big gap between you broadband and line rental saver switchover dates. |
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| Paul | Aberdeenshire | Origin | 2017-11-07 | |
Cancelled my service today and it’s the only time in 2 years I’ve managed to get through to customer services in a reasonable length of time. With fibre speed less than 0.5 MBps and virtually unusable I sacked it. Totally appalling ISP from day 1. Steer clear. Shouldn’t be in business. |
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| Amelia | Aberdeenshire | Origin | 2019-03-03 | |
AVOID THIS COMPANY AT ALL COSTS, absolutely shocking con ection/customer service the lot, paid for the faster wifi what a joke cannot even run a single tablet without buffering, do not use the company |
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| Steven bradshaw | Accrington | Origin | 2020-10-31 | |
Origin Broadband is not fit for purpose. It's the worst'service' I have ever encountered. I've soldiered on for 6 months, much to the amusement of my sons, who can't believe I stayed loyal for more than a week. Dire internet speeds, losing the internet several times a day, customer service that isn't a service... It's simply appalling. I can't believe they haven't been shut down. Avoid even if they stop charging, it's that bad... |
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| Kevin | Accrington, Lancs | Origin | 2017-07-02 | |
I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your a RIP OFF and not fit for purpose. |
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| Kevin Savage | Accrington, Lancs | Origin | 2017-09-01 | |
The worst provider I have ever seen. Continuous disconnections, problems with accessing pages that are online and checked with mobile through data connection. Speed is poor compared to same package and other companies. Sorry but they do not worth my money. |
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| Eleftherios | Addlestone | Origin | 2017-11-05 | |
Broadband connection and speed ok, but customer services and billing is shocking. My first bill has been a total shambles. Should have been £17.99, but came in at £35.98 (2months) it was then amaended to £8.00, allow how I have no idea. So the bill shows £8.00 and they take £63.96!! They can not explain this at customer services, and 4 days later the billing department have still not got back to me despite several phone calls. Have even emailed their CEO, Oliver Bryssau, who can't even be bothered to reply or get one of his team to call me back. I can now see why the cheaper broadband option is not always the best!! A new business shouldn't start up until they have everything in place, which clearly they haven't. I will name and shame out of frustration, so come on Tom and Ryan in customer services, where's my call back promised by the pair of you??? I'm still waiting! Stay away from this company in my opinion. I except errors, but not poor after care when the problem is on their side. |
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| Lee Burns | Aldeburgh | Origin | 2017-05-13 | |
They never were able to connect their service -- excuse after excuse -- I cancel and still waiting for a refund - their customer service - seems they do not care or they are not motivated to address customer issues -- it was a simple enabling of the service and they could not manage it - sorry for them -- I can predict they will be out of business very soon |
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| Roberto | Alderley Edge | Origin | 2017-07-31 | |
I don’t suppose it will make any difference to them actually fixing my outstanding issues, but I would like to help others making their future broadband provider choices and say this company don’t give a fig about customer service. Their technicians will say anything to get you to go away; I’ll report it to networks, I will assign it to myself so I can monitor it and the ultimate push off I will call you back when I am back in and then don’t. |
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| Alan Bosworth | Allington | Origin | 2017-11-12 | |
slow slow slow! it is so bad i no longer send emails i write letter as its more reliable, also i go to the library in salisbury to get information as it is quicker than google on my laptop! |
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| steven | amesbury | Origin | 2018-10-22 | |
Speed = good |
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| matt | ammanford SW | Origin | 2020-06-25 | |
The service seems inversely proportional to the price you paid for the modem/router..I suggest you keep the power pack and chuck the rest. Think about this before abusing origin! |
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| Klute | Anglesey | Origin | 2017-12-24 | |
Avoid. Guilty of breech of consumer trading law: "False Free Avertising". |
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| Dean | Anglesey | Origin | 2018-12-03 | |
I was supposed to be connected on 5/12/16. Hub had arrived. BT were to connect line, they came as arranged. Told me line allocated was in use elsewhere so would need another engineer & that would be done in 24hrs. I am still waiting! Have contacted Origin customer service & I have to say they are more than helpful. They are unfortunately at the bottom of the line as far as BT/Open Reach are concerned! BT, TalkTalk, & whoever else come before Origin! Sad, but that's the way it works apparently. |
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| Sally | Angus, Scotland | Origin | 2017-01-17 | |
You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy |
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| Trudy zorzi | Antrim | Origin | 2020-11-11 | |
I've been with Origin for 7 wks,mads 2 payments and received £10 back because I'm not online yet. I'm connected but get I access to the net. I've been thru the modem setup with them 3 times but still no access. I'm losing the will to live. I'll call them once more and give them 2 days to fix it. If they do t I'll block them at the bank and they can take their modem back. I'd advise others not to go near them. |
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| Gordon Swinton | arbroath | Origin | 2019-09-29 | |
Worse network I have ever used and very very horrifying and poor customer relations. |
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| Cj | Ashford | Origin | 2020-10-23 | |
By far the worst company i have ever had the misfortune of dealing. We were given faulty equipment, overcharged, Lied to, I'm suprised this company is still trading!!! |
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| luke waters | Attleborough | Origin | 2020-09-04 | |
My contract with Origin is for 25 megs + but i only get 10 megs and sometimes only2 megs . |
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| George Miller | Axminster | Origin | 2020-07-12 | |
the worst company ever omg spent as many hours on the phone to them on numerous occasions as my broadband has never worked at all. just off the phone again to no avaiL!!!! HOWEVER HAVE ALREADY ARRANGED TO SWITCH PROVIDERS and ORIGIN has cut off my internet OMG disgusting my bills are up to date etc all because im switching customer service is attrocious, most certainly they need a course in public communications, IGNORANT is an understatement |
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| Pauline Quinn | Ayrshire | Origin | 2017-09-15 | |
If it were possible to select no stars that would be better! Switched online on 28/6/17 took payment successfuly and 6 weeks later received nothing. Our own provider cancelled as requested our service and on calling origin ( and waited an eternity to talk to anyone) they admit our order was not placed!!!! Best they can do is place it in the next 24-48 hrs!!!! From there it would take 10-14 days to set up. Called plus net our previews supplier who got us up and running in 9 day. Not always about price they may seem cheap but service shocking and left us with no braodband and told lies on the phone as to the state of the line. Shocking service |
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| Amanda Henry | Ayrshire | Origin | 2017-08-22 | |
Well, where do i start. 1mb upload and download speed. Upgraded to fiber and still same speed only to find out i hadnt been upgraded. Then the internet cut off completely. This week alone iv spent around 10hrs waiting for my call to be answered. Im at my wits end with teenages having meltdowns over internet withdrawal symptoms. This company has clearly got too big too quick and doesnt work :( in 6 months its done nothing but get worse... iv been on hold for 1hr 33 min as i write this. Not ideal if you have any kind of life at all i should charge them for wasting my time ! |
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| Sarah Speirs | AYRSHIRR | Origin | 2017-04-05 | |
poor connections and slow most of the times, max speed is 0.01mb/s. technical helpline is useless . |
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| Zahraa | Bangor | Origin | 2017-06-08 | |
I placed my order with Origin at the start of January after being let down by BT. Big mistake. Still haven't received my box and can't get hold of anybody to find out why. They've taken my money though! Terrible service. Will be doing all I can to cancel and get my money back. |
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| Freddie | Bangor, Co. Down | Origin | 2017-02-01 | |
We moved to Origin from Sky, what a mistake we made. Everything about this company is wrong. From day one we had issues with the broadband speeds after being promised more than Sky were providing. Trying to get in touch with customer service is a joke, a sick one at that, once through to them they aren't very helpful at all and leave you wanting to smash your head against a wall. DO NOT, I repeat, DO NOT use this company unless you want poor service throughout, expensive phone calls, hours complaining to customer service and make to yourself ill. |
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| David | Barnsley | Origin | 2017-10-09 | |
For internet speed (great) customer service (****) i first began with them mist May, they got my order wrong & set me up with the downstairs flat. I could still connect to it as guy downstairs had moved out, but without any notification, they cut me off for 14 days then re-connected me, 6 days later i was issued my first bill of 17.99, was not happy & tried to sort out some sort of arrangement the screw up, i was given a free month to be added to my account but days later another 17.99 came out of my bank account for the next months bill. I complained & won 2 months line rental, its notw 30 days later & i still havent recived the 2 months line rental back, im getting pissed off with the sevice as it is. Will be making a indemnity claim to get my cash back & suggest that everyone else does the same. |
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| Roy | Barrow in furness | Origin | 2020-09-03 | |
con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company |
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| Adam Hockley | Basingstoke | Origin | 2020-02-27 | |
Wow I am staggered at the appalling service from Origin. |
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| Chris | Bath | Origin | 2017-12-29 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
