Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.5 stars
  • Customer Service
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 214 customer ratings since 2018-10-18 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

701 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
Absolutely awful company AVOID!!! Every month I have to call as the internet is not working I have spent over 3 hours on hold this week with no answer. Then When I finally do get through they say there is no issue and are going to send an engineer out, which by the way may charge you if it's your fault! Of course it's not my fault!! What the hell am I paying for?? As soon as the issue is fixed I will be taking my business elsewhere. I will also be contacting the ombudsman.What a joke of a company they won't be around long so get out while you can. I have only put one star for each because you can't do a review with none.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Origin  
Horrible line and even worse customer service.

Very low speeds, half of what I was in my previous provider and constant fluctuations. They say 4mbps is normal and there's no problem having that. I think in the 90's we had better speeds than this.

If you dare call them, first you need to wait 45 minutes to get to their first line support, so that they can pass you to another team and wait 45 minutes. Things become dismal when they put you back and forth 4 or more times, each time being put in the bottom of the queue and go through verification every time...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Origin  
Just want to do some update information to everyone if they want to join this boardband company, PLEASE STEP AWAY from this company. If anyone also suffer with this company, PLEASE REPORT their poor service to OMBUDSMAN. As Origin never give you compensation or service cancelation.

Also, they deleted the reviews on Google review more than 2 times this year. What they are hiding? As the reviews on Google review showed their star only have 1 out of 5 or less than 1.5 out of 5.

Anyway, please please do not use this company. It will just cause you a headaches. Since I have joined this company in Jan this year, I need to contact them 3 times per month as my internet drop out 2-3 time per day and the internet speed is up and down all the time. No improvement!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Origin  
There are bad providers but Origin Broadband is just new level Bad , if there is definition for Worst then Bad it would be under "Origin Broadband"
plus top of that they are thieves /they where adding to my bill 9.99 for something they offered for FREE 12mth but where taking money from bank through Direct Debit. Constant disconnections , upload sold 2mb Provided .6/.8 download 17mb provided 12mb ..... NEVER AGAIN !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Origin  
Broadband completely unreliable, constant drop outs and very slow.

The billing... Oh god the billing. In 7 months we haven't had one correct bill and only one direct debit has been taken. I've never seen such bad systems or had so many problems so often elsewhere. If you value your sanity get your services elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Origin  
Please do not agree any contracts with this dreadful company.
Poor service, uncontactable, not solution orientated at all.

You've been warned!
Origin  
Just been off the phone with them trying to cancel my service because I've had such a bad experience and was told I would have to pay for the rest of my contract and there was no way around it.
Don't sign up.
Don't try to call (you usually won't get through.
Company is too small to handle so many customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Origin  
cheap but not cheerful! very slow compared with my previous provider (plusnet) should be the same as both using same BT line!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Origin  
Decent broadband service so far (after 3 months). I get the impression however they are very understaffed. Only had to phone on one occasion for an issue and took around 10 minutes to get help. The person who was helping was very good/helpful but ultimately unable to resolve the issue. Further technical help meant waiting an hour on the phone listening to music and still no answer so eventually gave up.

They also keep sending me monthly bills via email despite the fact that I paid the entire year in advance. When I called to inform of the error (about a 15 minute wait for an answer) was told it was a known issue and they were trying to resolve it. Same thing keeps happening however as I keep recieving bills each month.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Aberdeenshire Origin  
Customer service folks are polite, well mannered and competent, if you're lucky enough to get through to them. They simply seem overwhelmed; no replies to emails, hour-long waits for phone support even at 2am. Just been switched for free to fibre broadband, but they forgot to send me a new router (3 days no broadband), and now I'm connected the speed is inexplicably slower than the copper wire I had previously, and Origin seem clueless as to why. I'll probably switch back to Plusnet next month. Pity these comms companies always ensure there's a big gap between you broadband and line rental saver switchover dates.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Aberdeenshire Origin  
Cancelled my service today and it’s the only time in 2 years I’ve managed to get through to customer services in a reasonable length of time. With fibre speed less than 0.5 MBps and virtually unusable I sacked it. Totally appalling ISP from day 1. Steer clear. Shouldn’t be in business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeenshire Origin  
Origin Broadband is not fit for purpose. It's the worst'service' I have ever encountered. I've soldiered on for 6 months, much to the amusement of my sons, who can't believe I stayed loyal for more than a week. Dire internet speeds, losing the internet several times a day, customer service that isn't a service... It's simply appalling. I can't believe they haven't been shut down. Avoid even if they stop charging, it's that bad...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington, Lancs Origin  
I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your a RIP OFF and not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington, Lancs Origin  
The worst provider I have ever seen. Continuous disconnections, problems with accessing pages that are online and checked with mobile through data connection. Speed is poor compared to same package and other companies. Sorry but they do not worth my money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Addlestone Origin  
Broadband connection and speed ok, but customer services and billing is shocking. My first bill has been a total shambles. Should have been £17.99, but came in at £35.98 (2months) it was then amaended to £8.00, allow how I have no idea. So the bill shows £8.00 and they take £63.96!! They can not explain this at customer services, and 4 days later the billing department have still not got back to me despite several phone calls. Have even emailed their CEO, Oliver Bryssau, who can't even be bothered to reply or get one of his team to call me back. I can now see why the cheaper broadband option is not always the best!! A new business shouldn't start up until they have everything in place, which clearly they haven't. I will name and shame out of frustration, so come on Tom and Ryan in customer services, where's my call back promised by the pair of you??? I'm still waiting! Stay away from this company in my opinion. I except errors, but not poor after care when the problem is on their side.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Aldeburgh Origin  
They never were able to connect their service -- excuse after excuse -- I cancel and still waiting for a refund - their customer service - seems they do not care or they are not motivated to address customer issues -- it was a simple enabling of the service and they could not manage it - sorry for them -- I can predict they will be out of business very soon
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alderley Edge Origin  
I don’t suppose it will make any difference to them actually fixing my outstanding issues, but I would like to help others making their future broadband provider choices and say this company don’t give a fig about customer service. Their technicians will say anything to get you to go away; I’ll report it to networks, I will assign it to myself so I can monitor it and the ultimate push off I will call you back when I am back in and then don’t.
Have just spent another evening trying to get through with no success. So go on Origin get in touch if you dare and let me actually provide you with some constructive comments on your service processes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Allington Origin  
slow slow slow! it is so bad i no longer send emails i write letter as its more reliable, also i go to the library in salisbury to get information as it is quicker than google on my laptop!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
amesbury Origin  
The service seems inversely proportional to the price you paid for the modem/router..I suggest you keep the power pack and chuck the rest. Think about this before abusing origin!
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Anglesey Origin  
Avoid. Guilty of breech of consumer trading law: "False Free Avertising".

They advertise the router as included and "totally free of charge"... yet you will get stung with the follwing when you leave after your term completes.

Origin policies page :

"However our relationship comes to an end, we will need our modem/router back. So you will be required to return our modem/router to us within 14 days after termination/cancellation.

If you do not return our modem/router to us we will invoice you for each piece of equipment in the amount of £40.00 (including VAT). The modem/router will then become yours."
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anglesey Origin  
I was supposed to be connected on 5/12/16. Hub had arrived. BT were to connect line, they came as arranged. Told me line allocated was in use elsewhere so would need another engineer & that would be done in 24hrs. I am still waiting! Have contacted Origin customer service & I have to say they are more than helpful. They are unfortunately at the bottom of the line as far as BT/Open Reach are concerned! BT, TalkTalk, & whoever else come before Origin! Sad, but that's the way it works apparently.
I unfortunately will be requesting a refund for my paid up front & unused line rental.
(Please note: I already have broadband supplied by Origin for another property which I am more than happy with but already had a phone line in use)
  • Satisfaction
    1 star
  • Customer Service
    4 stars
Angus, Scotland Origin  
I've been with Origin for 7 wks,mads 2 payments and received £10 back because I'm not online yet. I'm connected but get I access to the net. I've been thru the modem setup with them 3 times but still no access. I'm losing the will to live. I'll call them once more and give them 2 days to fix it. If they do t I'll block them at the bank and they can take their modem back. I'd advise others not to go near them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
arbroath Origin  
the worst company ever omg spent as many hours on the phone to them on numerous occasions as my broadband has never worked at all. just off the phone again to no avaiL!!!! HOWEVER HAVE ALREADY ARRANGED TO SWITCH PROVIDERS and ORIGIN has cut off my internet OMG disgusting my bills are up to date etc all because im switching customer service is attrocious, most certainly they need a course in public communications, IGNORANT is an understatement
im not paying for what ive not got and to take my services away all because im moving because your a terrible company yous have withdrawn my internet. also just read other reviews and not good one
Ayrshire Origin  
If it were possible to select no stars that would be better! Switched online on 28/6/17 took payment successfuly and 6 weeks later received nothing. Our own provider cancelled as requested our service and on calling origin ( and waited an eternity to talk to anyone) they admit our order was not placed!!!! Best they can do is place it in the next 24-48 hrs!!!! From there it would take 10-14 days to set up. Called plus net our previews supplier who got us up and running in 9 day. Not always about price they may seem cheap but service shocking and left us with no braodband and told lies on the phone as to the state of the line. Shocking service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire Origin  
Well, where do i start. 1mb upload and download speed. Upgraded to fiber and still same speed only to find out i hadnt been upgraded. Then the internet cut off completely. This week alone iv spent around 10hrs waiting for my call to be answered. Im at my wits end with teenages having meltdowns over internet withdrawal symptoms. This company has clearly got too big too quick and doesnt work :( in 6 months its done nothing but get worse... iv been on hold for 1hr 33 min as i write this. Not ideal if you have any kind of life at all i should charge them for wasting my time !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
AYRSHIRR Origin  
poor connections and slow most of the times, max speed is 0.01mb/s. technical helpline is useless .

DO NOT AGREE WITH THEM ANY CONTRACT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bangor Origin  
I placed my order with Origin at the start of January after being let down by BT. Big mistake. Still haven't received my box and can't get hold of anybody to find out why. They've taken my money though! Terrible service. Will be doing all I can to cancel and get my money back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bangor, Co. Down Origin  
We moved to Origin from Sky, what a mistake we made. Everything about this company is wrong. From day one we had issues with the broadband speeds after being promised more than Sky were providing. Trying to get in touch with customer service is a joke, a sick one at that, once through to them they aren't very helpful at all and leave you wanting to smash your head against a wall. DO NOT, I repeat, DO NOT use this company unless you want poor service throughout, expensive phone calls, hours complaining to customer service and make to yourself ill.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Origin  
Wow I am staggered at the appalling service from Origin.
I first alerted them to drop outs/instability issues in November and they did nothing for over a month. They called me whilst I was away to say the problem was finally resolved but when I got home I had no connection at all.
I have been lied to, left without connection over Xmas, been on hold for over an hour on multiple occasions and have not received answers to my emails or phone calls.
DO NOT USE this company at any time as you WILL NOT receive a broadband connection but will receive a lot of grey hairs trying to put things right
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath Origin  
I cannot say a good thing about origin . After suffering near dial up speeds for a year . My Wife terminated our contract with Origin and has been charged for the Router, it's in fhe bloody small print :(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham Origin  
Do Not Use this company, it is the worst in the business, download speeds are between 1 -4, you can only have one item hooked up to it at a time, you wait days trying to get through and when you finally manage it, the staff are clueless .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham Origin  
spend hours trying to reach the customer support, no help, sending emals trying to schedule technician visit but not replying, no action, was without internet for 5 weeks, such a waste of time needed to switch
Bedford Origin  
I have sign a contract for 12 months 17.99, first bill arrived £38.75. Tried to resolve an issue, but customer support team said bill is right and no explanation! It was my biggest mistake to sign a contract with them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bedford Origin  
We joined Origin in January 2017 after our Sky broadband contract came to an end and we wanted to find a cheaper service. I found Origin and paid £189.99 for 12 months upfront, which worked out much cheaper. Though it is now October, we are on the third major issue with them - the internet is intermittent and cuts out periodically/doesn't work at all. Devices ask for the password to be entered multiple times, sometimes without it then connecting. I rang Origin and was on hold for well over an hour to speak to the technical support team. Tried again last night, same issue - after being on hold for about 30 minutes we got cut off, so when I rang back was assured there was only a 12 minute wait for the tech team. I gave up and my husband took over waiting - at least an hour and 20 minutes after I was first placed on hold, he gave up and put the phone down. Customer service is shocking, most of the time they don't appear to have any idea what they're talking about. When it works, Origin are fine. When it doesn't work (all too often), Origin are awful. Please avoid them! As soon as we can get out of our contract we will do
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bedfordshire Origin  
Utterly awful. They leave you constantly without any internet, then you spend hours on the phone trying get through to someone. Worst internet service ever. I've been without broadband now for three weeks and have clocked up over 10 hours on the phone and it's still not fixed. Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedfordshire Origin  
You lucky people, after 4 months I still have no broadband and after taking Close to £150 from my account I was told that I would have to wait for 7 to 10 days for my refund, . The quickest answer on the phone was 15 minutes ( longest 46 ) in total about 4 hours only to be repeatedly lied to. Anyway 2 weeks later I'm obviously still phoning and waiting and phoning and waiting , so I'm amused at you lot of moaners ,
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bedfordshire Origin  
Avoid this company if you can! It takes absolutely ages to get through on the phones. I have had to make many phone calls to try and sort out a refund as they have taken too much from my account. Keep getting promised a call back, no one ever calls! NOT ACCEPTABLE. Still not resolved and has been going on since beginning April 2017.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Beds Origin  
One would be better off banging ones head off a brick wall for six months than dealing with this excuse for a company.

Once you sign up, nothing happens. Eventually after some weeks you might get an email with an install date. A basic router will arrive in the post. No instructions on how to access origin servers.
So you call them and wait for over an hour before getting through. To be fair some of the staff are pleasant but if there is an issue then it's through to level two with literally hours of waiting before speaking to someone.

Speeds were dial up 200k per sec. After much complaining, they increased the speeds slightly.

Things were OK for a while then extra charges appear on the bill for no reason. When queried, again after long wait and no return emails, they say they will credit.

One customer service agent will talk to you on Facebook but then another will refuse, sighting data protection. Bizarre.

Really do not go near this outfit with a bargepole. It will snap your will to live.

Everything is a problem. All the bad reviews are right!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Origin  
complete nightmare bunch of hillbillies broadspeed worst I have had 2 hours each time on the phone and might as well phone the gypsys that do your driveways as they would know more . please void this circus and save yourself money and time would not even give them a star for service rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
belfast Origin  
The worse move I ever made with household utilities. One month along, two Reuters, 12 phone calls, hours spent waiting for someone to answer-when they might do after 60 minutes- and still a very unreliable internet which keeps disconnecting. Cannot stream or listen to internet radio. I was with Sky for years and never had problems. Presently, still waiting for someone to answer me from the complaints department....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.

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