1,017 Customer Reviews over 26 pages
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
-
KEEP AWAY!!!!!!!!!!!
Hours on the phone. Overcharged, weeks delay. Promised compensation, got charged instead. KEEP AWAY!!!!!! SAVE YOURSELVES THE TROUBLE!!!!
- Location
-
- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-12-01
- Comments
-
The most unreliable broadband provider there ever was or ever will be I hope !
download speed oftern drops as low as
0.09mbps with regularity.
- Location
-
- Location
- North Berwick
- Reviewing
- Origin
- Date
- 2023-09-14
- Comments
-
Broadband - drops out frequently
Router - need to be very close to get good signal
Tech help desk - couldn’t even ping my router to test the line
- Location
-
- Location
- North Devon
- Reviewing
- Origin
- Date
- 2017-12-17
- Comments
-
I have just informed Origin that I am cancelling my service aand moving to another provider. The reasons are as follows:
1. I was formerly getting a slightly better-than-promised download speed, but 3 months ago the service deteriorated significantly and has not improved.
2. There have been persistent problems with the Origin customer portal throughout my contract, and the portal remains inaccessible intermittently, resulting in not being able to access my account or invoices.
3. Origin customer services call-wait-time is unacceptably long (One weekend I was waiting on the phone for over four hours and eventually gave up.) The customer service itself is totally unsatisfactory.
4. It takes far too long for origin to reply to emails and service requests. As on 17th December I am still waiting for replies to emails sent on the 13th, 20th, and 24th November.
Overall, I have found Origin extremely disappointing, and I couldn't possibly recommend them.
- Location
-
- Location
- North East
- Reviewing
- Origin
- Date
- 2017-07-12
- Comments
-
Absolutely appalling.
Speeds 1/8th of what I pay for, I completely lose service several times a day, customer service never calls back, was told if I kept calling they may start charging me.
- Location
-
- Location
- North East
- Reviewing
- Origin
- Date
- 2021-06-25
- Comments
-
Just a shame there wasn't a minus on the star scale, after numerous calls over several weeks keep promising the amazon voucher that you are supposed to get with the tv side of things, holly promised one last time is would definitely be with me by today and that supposedly came from management, guess what after another 2 calls today nothing, absolutely nothing. What makes it worse is that I only agreed to keep the tv package weeks ago as I was promised the voucher weeks ago and now they want over £200 early termination fee for the TV, as you can image my anger over numerous calls and the promises I also cancelled the broadband, trading standards first thing Monday morning, also asked how to apply for a subject access request in regards to the phone recordings each time I have phoned.
- Location
-
- Location
- North East
- Reviewing
- Origin
- Date
- 2018-08-22
- Comments
-
We live in the middle on nowhere so speeds will always be slow. I am writing this review because my renewal price was c50% higher and they sent my renewal c 2 weeks before my contract expires, but demand 30 days notice to leave!!! Be careful of them I would say? .... I have found a deal the same as last years so am now happy - just have to pay for the notice period...
- Location
-
- Location
- North East England
- Reviewing
- Origin
- Date
- 2017-02-08
- Comments
-
Been with origin since Dec 16, had problems ever since and wish I went with a more expensive and reliable company. Very slow Internet connection can't stream anything and if one person is using wifi, the other can't.
Recently my Internet totally cut out and after waiting over an hour on the phone I was put through to someone who said they are only trained at level 1 support and don't have the experience to help me yet. After waiting a further 20 minutes I was put through to someone else who also couldn't help me, they said they'd ring me back within 24 hours, they didn't. So after 24 hours I rang them back and was waiting for an hour again to be put on the line with the same man who was level 1 trained only, what a joke! Of course he couldn't help me so I was on hold for a further 1 hour to be told by some "level 2" that I could be waiting a few days because they need to wait for another company to tell them what's the matter with my Internet.
He explained to me that they do need more staff and they can't help as much because people aren't trained. I thought this was very unprofessional. They get plenty of money of us and they don't buy expensive Internet modems. They buy they of Amazon for around £20.
Avoid this company at all costs, you get what you pay for. It's cheap and slow and awfully rub. Once you buy with them you can't get out of the contract unless they can't fix the problem in 8 weeks. But this doesn't count for slow Internet. I'm kind of hoping they can't fix mine for 8 weeks so I can get a full refund and go with someone else.
- Location
-
- Location
- north east Hampshire
- Reviewing
- Origin
- Date
- 2017-08-06
- Comments
-
The switch was a fiasco. I had my new router but the promised engineer to help set it up did not materialise. Ended up on the phone in tears, because my previous supplier (SKY the B***ARDS!) had cut me off at silly o'clock am). Finally got connected but very stressful. Mostly the connection is ok-ish, with frequent hiccups. I have problems accessing my account, due to Origin giving me a long and complicated login ID of their own which I managed to write down incorrectly when I was told it over the phone. I still, after several months, have never been able to access my bills, and they ignore my emails. Not happy.
- Location
-
- Location
- North Herts
- Reviewing
- Origin
- Date
- 2019-03-25
- Comments
-
Unfortunately, I cannot find Anything good to say so I won't. All I can say is avoid like the plague if you want a peaceful life. with a broadband service which works also, at a speed which is useful.
- Location
-
- Location
- North Lincolnshire
- Reviewing
- Origin
- Date
- 2017-11-19
- Comments
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When I was sold this package which still isn’t working I was told as i have the correct line into my property no engineers need to be in my property , I was assured the router was plug and play and it would be delivered on the Thursday so I took the day off lost a days pay , I was at work the following week when my phone rang “ey up I’m outside tha house I’ve cime to install your phone line !!! On the day the router was meant to arrive I stayed in all day only to be told that they had missed the first line of my address off so it went back to the depo, when I plugged in the router after tracking it down it wouldn’t work I spent the next 4 hrs either in hold or constantly being told by a series of people to turn it in and off I was finally told someone would ring me back by 530 which they never did still not working I’ve never dealt with such a shambolic out fit beware
- Location
-
- Location
- North Wales
- Reviewing
- Origin
- Date
- 2017-07-25
- Comments
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Well, if I had read these reviews first I would never have chosen Origin.
Thankfully those before me have said it all. A disgusting company to deal with, treading a fine line between what is legal and what is an out and out con in my opinion. A Philip Green and Mike Ashley type of company. Yes what they do is legal apparently but is it right or fair?
I was promised 17mbps. It was tested before purchase and guaranteed to be close to that speed. I got a speed of 0.7 Mbps. And still have that speed for the next year until I can cancel. I can't stream anything no Netflix, no iPlayer ect..
Their explaination "our speeds are only estimated mate!" how is 0.7 Mbps an estimation in the region of 17mbps.
When I tried to cancel my contract on day one they said I couldn't. I said "but you have a cooling off period and I am within that period." They said "the cooling off period starts from your order date and not the date of installation and we don't send out the routers or switch on your broadband until that cooling off period had expired." Extraordinary?
Even after pleading with them, explaining, my wife is terminally ill and spends a lot of time watching films and shows you can only get with a good connection speed, they still said no. We are now stuck with standard freeview TV and an internet connection not fit for purpose.
I feel so stupid, and totally conned.
They wouldn't even let me pay out the contract in full so that I could switch to another provider that has no problem giving the speeds I need and the speed I had before.
I could go on.....
If you are reading this before you purchase your broadband please stay away from Origin.
How can the ombudsman think that this and other practices by this company (and others) are deemed acceptable?
- Location
-
- Location
- North West London
- Reviewing
- Origin
- Date
- 2017-07-14
- Comments
-
I dont know if its possible but a zero rating would be too high.They have lost my phone line, dont answer calls or email, the email complaints address they provide does not work, no router provided so DONT THINK OF USING THEM !
- Location
-
- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2023-11-14
- Comments
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Cut off my 89 year old mother as sent correspondance to the wrong address after taking over account from SSE/OVO but continued to take money from account still struggling to get her reconnected 3 weeks later with their terrible Customer Service spent many hours on phone and frequent trips needing to be made to our mother flat by myself and my sister terrible company, should not be allowed to operate in the uk market
- Location
-
- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2024-01-05
- Comments
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This is on behalf of my 89 year old FIL. They take your money but dont provide the service. What a joke this company is. providing 5mb download, supposed to be 18 minimum,even that is bad service. They say nothing is wong. Taken 2 months forthem to admit something is wrong. Promised an engineer would call. Never showed up.Utter utter joke. And they wont comensate us, release us out of contract. Avoid like the plague is my advice.
- Location
-
- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2018-07-25
- Comments
-
Really want to say how pleased I've been with Origin today! My internet connection failed, which is only second time in 12 months.. I am not very good at technical stuff and rang Origin. The girl who answered (Milly) was so very patient with me and talked me through re setting procedures.. I always dread anything going wrong that requires technical help, but Milly put me at ease and helped me through it!! Thank you Milly and Original!
- Location
-
- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2017-03-28
- Comments
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DO NOT SIGN UP WITH ORIGIN BROADBAND. They will take your money, then ignore phone lines, social media messages and emails. Lured in by the low price offered, should have known was too good to be true. DO NOT SIGN UP WITH ORIGIN BROADBAND. YOU HAVE BEEN WARNED!
- Location
-
- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Where do I start? This is a company which seems to fail on every level when it comes to customer service. Once they have your money they are not interested. I have been trying to get a refund for 10 months after they took over my service without my permission. No apology, no refund now going to OFCOM and then the leagal route if this fails. Avoid this company at all costs!
- Location
-
- Location
- Northampton
- Reviewing
- Origin
- Date
- 2017-02-09
- Comments
-
AWFUL. NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE,EVER. Absolute nightmare to deal with.
I signed up with them and they over charged me. So I tried chatting online but they never answer. Tried phoning, was put on hold for ages. Finally got through, person told me I had UNDER paid so I said I'd decided to cancel as I'd lost confidence in their ability to run a company and I'M STILL WAITING FOR MY REFUND - as they took the money AFTER I'd cancelled. They don't answer emails, they don't answer the online chat and their billing department is only open during working hours. AVOID AT ALL COSTS.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Origin
- Date
- 2017-03-20
- Location
-
- Location
- Northumberland
- Reviewing
- Origin
- Date
- 2023-10-27
- Comments
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Well I thought I was still with sse only found out yesterday that I wasn’t by a text sent yesterday there wanting me to pay 360 pound surely you wouldn’t wait this long to contact someone to tell them I’m furious never heard of this company before don’t trust them there asking for money will be hopefully speaking to a manager soon see what comes of that but will change supplier after what iv read about them
- Location
-
- Location
- northumberland
- Reviewing
- Origin
- Date
- 2017-11-18
- Comments
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awful service i have the fibre package and somtimes i get between 20-50 gb download but between 3pm and 10pm it drops to under 1gb everynight without fail i work during opening hours and 1 hour lunch time isnt long enough to get a hold of these guys
- Location
-
- Location
- Norton
- Reviewing
- Origin
- Date
- 2017-10-22
- Location
-
- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-05-11
- Comments
-
What a complete shambles from start to finish, After making an initial payment was given set-up / switch over/router delivery dates which came and went with no other correspondence.
Decided that I should cancel as Origin Broadband could probably not deliver what they are advertising. I cancelled the account, which did not generate a refund for which I have now had to chase 3 times by phone with a total call time running past the hour mark. Its been nearly 2 months since I cancelled! The operative was quite helpful but when he asked me why I cancelled before the set-up and I told him what had happened he was apologetic but then told me about the 50% of negative reviews that I would read about any IP provider!! I asked him what that had to do with my "relationship" with Origin Broadband and pointed out that this focus on other companies problems (largely irrelevant to me) was probably why they could not and cannot get their own house in order.
A company destined for bankruptcy, Prince Voltan adverts or not!
AVOID AT ALL COSTS
- Location
-
- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-09-06
- Comments
-
I am typing this using my mobile 3G! had no stable connection for the last 3 months with failed attempts from Origin to fix it. before that speed was very slow compared with my previous provider (to same address) Origin refused to cancel my contract without penalty , every time I need to speak to them 30-40 min on hold. DO NOT BUY
- Location
-
- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-04-23
- Comments
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poor connections, slow most of the times, max speed (basic broadband) is 5mb/s (previous providers were at least 8mb/s using same phone line. technical helpline is useless after at least 30 min waiting. I DO NOT RECOMMEND THEM
- Location
-
- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-01-03
- Comments
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Pros: Good value for money, good router, very easy to set up, reliable adsl service so far.
Cons: wait for 15-20 min every time you need them (billing and technical service onevtime each) I have the basic ADSL but I'm getting 3-5mb/s compared with 6-8 with plusnet my previous provider.
- Location
-
- Location
- NORWICH
- Reviewing
- Origin
- Date
- 2017-08-26
- Comments
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Writing this using my mobile 3g as hotspot! Interrupted service with poor customer service, unable to leave the contract 30-40 min on hold everytime I speak to them. DO NOT USE
- Location
-
- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-08-03
- Comments
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After 7 phone calls I'm still not connected. Told I would have a router sent to me three times and still no sign of it. They said they reconfigured my router and they haven't. Waste of time and money switching. Now on hold to cancel. Do not bother with this company.
- Location
-
- Location
- Notfolk
- Reviewing
- Origin
- Date
- 2024-02-13
- Comments
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A dreadful firm to deal with: appalling administration from their take-over of our contract from SSE to date - utter incompetence at every juncture: I can’t wait to take my business elsewhere - anywhere! I doubt we could do worse. At the end of our (SSE) contact they have increased our monthly charge from £29 to £41 and won’t permit us to port our number of 36 years away from them! In my view this is blatant extortion and I have written to OfCom.
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2017-06-19
- Comments
-
They do not respond to complaints. They lie. They are totally untrustworthy
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2021-08-02
- Comments
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Would not recommend this service to anyone. The basic package means your wifi will drop out every week, resulting in hours on the phone to tech people who have to reset the line multiple times. Then at the end, no refund will be given when the package you were promised was not delivered.
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-10-29
- Comments
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Nothing but thieves don't honour there own contract then try billing you for pulling out of an agreement they don't honour .should be shut down asap
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-11
- Comments
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What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2017-09-03
- Comments
-
The speed is slow and the connection is unreliable. The customer service is like nothing I've ever seen before - you can wait on the phone for literally hours before someone answers (DMing via Twitter is best). Also, incredibly they managed to change my IP by mistake so it appeared I was in the Netherlands! Whilst this is great if I want watch things that are normally unavailable to me on Netflix, this is also very helpful in other ways! When I contacted them about it their response was pretty much "yeah stuff like this happens all the time, haha!". The customer service representatives themselves are very nice and generally helpful also the cost is insanely cheap. But if I could do my time again, I certainly wouldn't go to them.
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2017-05-17
- Comments
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Failed to cancel with my previous provider as promised.
Accepted responsibility a month ago but not doing anything about it despite promises. Multiple failures to ring back and return e-mails. Also lied to regarding someone who was allegedly on compassionate leave but was in the office all the time. Platitudes but no action.
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2017-02-12
- Comments
-
Awful company, no communication from them for weeks, rude, unhelpful and couldn't care less. Service is a joke, makes dialup look good.
Do yourself a favour and avoid these cretins like the plague.
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
-
Absolutely ******* awful.
Charged me for a contract despite emigrating to a different country.
Threatened me with legal action at the end of the contract despite paying contract entirety.
Then said I could have a 3 month refund on my contract for the inconvenience.
Never received it.
That pretty much sums up Origin in a nutshell.
****, slow and sinister.
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2018-10-19
- Comments
-
You know a service is bad when you consider that buying out the remainder of your contract (approximately £600 and 1 year remaining) is actually much cheaper than the amount of money the poor service is costing you per month is lost earnings.
I contact Origin every 2-3 weeks with a complaint and the same story "A member of our team will contact you at this particular time etc etc" is said, but never happens.
Technically, this is actually fraud. The excuse of "The Service is provided by BT Open reach" is used, however I never had this issue while actually with them or indeed virgin when I was with those previously...So in affect, Origin are not providing a service but are charging a premium for it.
No doubt, one of their social media executives (yeah seriously, that is a real job) will contact me and try to offer a solution as before. But in reality, nothing will be resolved.
I'm not interested in perception, image or cost. I'm just interested in a product/service that ******* works...Sadly, this service does neither.
- Location
-
- Location
- Nottinghamshire
- Reviewing
- Origin
- Date
- 2019-02-01
- Comments
-
The broadband is completely unreliable.
It drops out at least 20 times a day. Customer service personnel say they don’t take responsibility for the WiFi reliability or speed, even though I’m sat 2 feet away from the router.
Absolutely rubbish all the way through.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.