699 Customer Reviews over 70 pages
-
- Location
- Midlands
- Reviewing
- NOW Broadband
- Date
- 2023-03-03
- Comments
-
Had the service about a year and it’s never really worked well. I use a network extender to try to generate a strong signal but still drops in and out .
I won’t be renewing.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
I was with Now Tv for a couple of years. Not great connection but I was in contract. When I moved home they failed to take my service across, blaming Open Reach. I have 3 weeks notice before moving, Sky (who own now) was the previous tenant’s provider, yet here I am, 13 days later, still with no internet. Two people work from home and it’s absolutely impossible. All our mobile data is gone and we have to buy more. Desperately poor communication from Now TV but it takes 2 weeks for another provider to set us up. I was told by them today that if I swap I get no compensation (a laughable £5.25 a day). I am unable to convey here how poor Now TV’s service has been.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
As others have said. Signed up to now broadband. Had an activation date. 2 days after activation date no router received. Checked website, broadband cancelled. No email to warn me. Crap
- Location
-
- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
I was quite happy with Now Broadband until I tried to cancel. I had to tell them to cancel my membership three separate times (so far) to make them stop charging me. "oh we charged you by mistake" "oh we had system issues the last time you cancelled" unacceptable to try to make money from people who don't pay attention. V disappointed.
- Location
-
- Location
- St. Austell
- Reviewing
- NOW Broadband
- Date
- 2023-02-27
- Comments
-
Been with now for 3 years 1st year all good, 2nd and 3rd year speed slowly got worse then constantly dropping out time to move on to another isp
- Location
-
- Location
- Canterbury
- Reviewing
- NOW Broadband
- Date
- 2023-02-21
- Comments
-
DO NOT USE THIS COMPANY!
I placed an order and duly paid the booking fee. I then wait until the activation date I was given but no router had arrived and no further communication from Now. So I call them, they had lost my order but when they eventually found it they discovered they had cancelled the order but could not tell me why. So I lost two weeks with no internet because they couldn't be bothered to communicate with their customer. They were also unable to refund my fee because they lost that order and another department handles refunds. After hours of chasing around I am still without broadband and my refund. This company might look cheap but they are not geared up for selling broadband. Avoid unless you want a raft of headaches and no actual internet connection. Completely and utterly useless.
- Location
-
- Location
- Portsmouth
- Reviewing
- NOW Broadband
- Date
- 2023-02-13
- Comments
-
Absolutely tosh. Broadband drops out completely at least 4 times in the duration of watching a movie. Definitely go with some else.
- Location
-
- Location
- Norwich
- Reviewing
- NOW Broadband
- Date
- 2023-02-09
- Comments
-
Only been with Now broadband for a few weeks. Engineer got it up and running but did say there was an issue outside and someone would come and take a look - nothing. Now my broadband has been completely down since Saturday and No definite answer for when they will rectify.
- Location
-
- Location
- Medway
- Reviewing
- NOW Broadband
- Date
- 2023-02-09
- Comments
-
Genuinely impressed with it. I had sky Broadband previously, I know, same owner! With Sky I was only reaching around 3-6mbps but with NOW, I actually get my full 11mbps.
The hub was easy to install and came in great packaging which was all easy to recycle.
The hub is the same hub as the Sky Q one they provided. It’s just NOW branded. It was convenient as only had to swap out the AC adaptor and the hub itself. Then renamed the device and changed the password and it was all done.
The only issue is when editing the hub details, it thinks you’re still logged in as an Admin, but if you restart the hub at the socket, it will soon figure this out.
- Location
-
- Location
- England
- Reviewing
- NOW Broadband
- Date
- 2023-02-06
- Comments
-
Left sky to join Now broadband and transferred my landline number with no problem. I now want to return to sky but now broadband will not release my number, absolute disgraceful company. Don`t touch Now broadband with a barge pole.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.