699 Customer Reviews over 18 pages
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-04
- Comments
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The speeds I get are actually quite good but the connection drops on a daily basis. Currently I'm out of contract which is always a way for them to excuse charging more than double for the same service simply because you haven't promised further payments even with the months notice period.
Yet during this time of higher charges the connection has dropped more than normal!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-23
- Comments
-
Ordered their broadband and phone service several weeks ago and given a date for telephone and broadband to go live. Had already cancelled my previous internet provider 4 weeks earlier. On the day my services were due to go live - nothing. No broadband and no phone line. As I had not received any communications from them informing me of any problems with the installation date, I was told that there was a problem with Openreach and that I would not be getting my phone and broadband service and that I had to ring their Sales team and place a new order. I was left with no phone and internet service for several weeks and had to go back and re-subscribe with my previous internet service provider. Don't waste your time with this company's very poor service. They are unprofessional, unreliable, poor communicators, and very much 'second rate' They also have not returned the £5 router fee that I paid them in advance = maladministration.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-10-18
- Comments
-
Outrageous customer service. They missed multiple appointments and lied about us not being at home while we waited all day at home not being able to go to work serveral times over the course of one month. When you called their customer service, no one knew what was going on and the only suggestion was that we keep waiting.
Turned out they have pushed back the go live date by one month and offered £40 compensation when we should have received more than £100 by the calculation on their website. While we made a complaint, they said 'there is nothing more we can do' and offered us £0 evntually.
6 months have passed and we did not receive any compensation. Big outrageous liars.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-01-11
- Comments
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I have NOW TV wifi installed. Which necessitates a landline. They said they would send an engineer, but hey never did and when I called, I was told they had already hooked it up. Not! They then sent out a BT engineer a week later and got it working.
I got my statement and there were about 30 calls made to Angola. The date of the calls happened between the time of the first installation date (when the line wasn't working) and the second installation date (when the line was sorted correctly).
We obviously wanted the call charges taken off and NOW TV escalated to their manager and came back w an offer to take £10 off the bill! Why in the world should I pay for calls that were made by someone else when the line was not functioning.
All of this took literally hours of calling NOW TV, waiting for one person after another and that's their resolution?
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-02-21
- Comments
-
very poor Company cancelled my order without notify me,when i asked how to complain no advised given to me.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2016-12-08
- Comments
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Received box early September, due to be live and working Mid September.
Now pushing mid December, was supposed to have 2 engineers visit the apartment on separate occasions (none of which showed up) and still have no internet.
Waste of time.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-10-15
- Comments
-
Very happy with customer service and ease of speaking to someone. Had an email about contract coming up for renewal and a new offer (same price as before). Had to go through a few 'press this number' things when I called but then got to speak to someone right away with no delays. As it was too early in the morning for the team who do new contracts they organised a call back 20 minutes later and switched me onto a new contract in minutes. Efficient and helpful.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2018-04-13
- Comments
-
Worse company I have ever dealt with.
BELIEVE ME, DON’T EVER CONSIDER THIS COMPANY.
Finding the customer sevice number when needed is requires an assignment itself. And when you, you get some seriously bored staff that don’t give a toss about your problems with an atritude and rude. They have this sort of tone that gets you and develops into an arguement. That pissed me off and I regretted the moment I signed up. But when it comes down to payments, their systems never shuts down, and their is always people availble to make payments.
When the net is slow, they don’t let you know. When the net is out, they don’t let yoy know. You are just unvalued.
ABSOLUTEY HORRIBLE, I WISH YOU SHUT DOWN AND NEVER EXIST.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-27
- Comments
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Awful, so slow it won't even open emails properly.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-10-31
- Comments
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Excellent broadband service. Price is very competitive. The offer without minimum contract saved our life. I usually don't post reviews but NowTV Broadband was a very good reliable service.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-29
- Comments
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Literally awful.
My order was cancelled twice and I was simply sent texts on both occasions that I had to ring customer service. Expect to wait nearly an hour to speak to someone. Once you do they push back the date for another two weeks and can't even give you a reason as to why. Honestly the worst company let alone internet provider I have had the experience of dealing with.
Perhaps the silver lining is that they showed how terrible they were before I was locked in for twelve months, but I would do everything to avoid this company.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
-
don't bother going with NOW TV broadband, had the worst experience possible and awful customer service . We went for the fibre option at £27.50 which has now gone up, and they did not ever get around to connecting me even after waiting for 8 weeks!(in the middle of London) With missed appointments (and not being told about it), getting stuck in the system, an array of lies I was told to keep me in limbo. Customer service was awful, they would never follow through with anything or have any answers for me. It was 8 weeks of constant chasing for someone to tell me what was happening, and I would just get passed around in circles. The promised speed was well below their predicted of 60mbs, were gonna get 27mbs which wouldn't even stream a movie! Since then I've gone with Sky, such a better experience, they helped fix my openreach line within 48 hours of me flagging the issue to them. Id advise finding anyone else, the short 12 month contract and not even cheap rate anymore, isn't worth the stress.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-05-13
- Comments
-
I was worried about going with Now given all the people whinging on this site! Initially wanted to go with virgin but can't access them at the new flat, everywhere else was minimal 18 month contract. Bit the bullet and went with Now as could get a 12 month contract- have had no issues. Simple set up, fast broadband, arrived early and activated on the day it said it would. Would recommend.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-04-22
- Comments
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I signed up NOW TV Broadband for £18 pm with 6months entertainment pass, but they took my payment card I asked them I don’t want to put in auto renew so why you holding my card details they didn’t remove my card detail
Then I had a look at this page as disastrous experiences with them so I decided to cancel , I called them but they never pickup the phone even after 55 mins so I hanged up I speak to their chat ppl they didn’t responded , so finally I had to contact my previous supplier and stop being taking me away by this ppl and they immediately stopped since I was under cooling off period
Now tv had to cancel
I’m happy I’m not with this NOW and never in future
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-16
- Comments
-
Awful. Speed comes and goes all the time. Speed often so low it is unusable. Very hard to contact customer services. Avoid them.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-06-02
- Comments
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Signed up for fibre. Due 30 April.not supplied. Phoned 10 times and no reason given . Kept closing complaint though not resolved. No service to date and no feedback. Utterly appalling service. Should be made to stop offering broadband as obviously incompetent
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-04
- Comments
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Can’t get signal in next room 3 metres away.
Signal sometimes goes slow/ buffers, in same room as router. This is fibre broadband.
Customer service keep repeating it must be the ‘environment’! won’t accept it is the type of router. Even though I have explained over and over again, I have NEVER had this problem with other broadband services.
Totally dissatisfied
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2018-06-15
- Comments
-
NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.
My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.
As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-04
- Comments
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Things that have gone wrong:
1. NowTV misdelivered my router, by spelling my name wrong.
2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
5. There has been no attempt to address the issue of the late connection or the false updates.
Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
-
I was with Now Tv for a couple of years. Not great connection but I was in contract. When I moved home they failed to take my service across, blaming Open Reach. I have 3 weeks notice before moving, Sky (who own now) was the previous tenant’s provider, yet here I am, 13 days later, still with no internet. Two people work from home and it’s absolutely impossible. All our mobile data is gone and we have to buy more. Desperately poor communication from Now TV but it takes 2 weeks for another provider to set us up. I was told by them today that if I swap I get no compensation (a laughable £5.25 a day). I am unable to convey here how poor Now TV’s service has been.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Slowest wifi I've ever had, the router has a range of about 3 centimeters and they've just doubled my bill from £23 to £38 without any explanation or warning
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-24
- Comments
-
There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-03-08
- Comments
-
ABSOLUTELY DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Absolutely disgusting service. Had someone come out to install, they couldn't install, apparently lied to their company and nowTV wouldn't believe me that he couldn't install due to problems with the building and made me book a second day off to have another person come and install, just for them to tell me the same thing. 2 and a half months later I am STILL having to chase them for their apparent 'automatic compensation' for any delay. I have been told the wrong date 3 times now and I am at my wits end chasing these guys. Absolutely appalling. Not worth the hassle one bit. Will rip you off and take your money.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-04-21
- Comments
-
Literally can not play a single online game without disconnecting. Can not believe they charge people for this service. Asked for help to improve the WiFi got no help whatsoever and now I am say here having scrape pennies together to pay the contract off. Would rather **** in my own hands and clap before giving this company a second chance.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-08-20
- Comments
-
Used this website when looking for a new supplier and the reviews almost stopped me from going with NowTV - would really urge everyone to take these with a massive pinch of salt as people typically only leave reviews when they are upset! My experience so far (around 3 months) has been absolutely fine - customer service has been quick and helpful, the speed could be better but is absolutely sufficient for daily use even with loading videos/ movies/ streams!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-04-23
- Comments
-
Worst customer service experience ever!
took over 30min to speak with someone first, we needed a broadband, so we got it ordered, until 3 weeks later they said it will be postponed again for 3 weeks. so we should have waited almost 2 months for broadband connection! then we wanted to cancel the order and they were supposed to email the confirmation, didn't hear from them, so called again and they said it will take min 72 hours to do anything, so still waiting for our cancellation confirmation. no way to email them, only by chat and phone, you need to wait at least 30 min to speak with someone who will escalate you anyway to a different department.
Useless!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
-
Very Bed Customer Service,waited for 3 hours for a call back after finally getting through... Had a dropped call, it rand once then cut off... So bad.
Been without Broadband & TV for a week now & getting no help whatsoever.. just keep saying it's an area problem... We live in London.. there's always open reach in our road... This is the worst broadband service we have had so far....in a contract & want out..
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
-
ABSOLUTELY USELESS. I tried to swap from ‘put your prices up Shell broadband to this NOW bunch of incompetents! A modem was sent to the wrong address and returned to the postman. Openreach attended but couldn’t fit the line as no modem. Told I’d get another modem - but a pure lie. Openreach to come again Tuesday without a modem and they cannot order another modem until line in! Customer Service - ZERO.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-25
- Comments
-
Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-29
- Comments
-
Don’t even think about it!! You may see it has the best deal in the market but also get ready to have the worst experience in your life. Full of lies as mentioned with most customers and also provide you the lowest speed with premium price. Forget to watch movies or TV in Full HD, their connection is so rubbish!! I was promised for 64MB and received only 7MB( we are in 2023 and I had better connect 15 years ago)
Customer service- an absolute nightmare. The rudest people on this planet. I was also told the engineers don’t know their job as the phone operators know more. Wowww!!
Thank god I managed to change my broadband provider.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-25
- Comments
-
I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.
Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-07-19
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-09-15
- Comments
-
Broadband speed is absolutely abysmal. The connection drops constantly and makes it almost impossible for two people to work from home at the same time, which is not ideal at the moment.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-05-12
- Comments
-
The worst interaction I have ever had with a company. The company structure is specifically designed to prevent customers speaking with the people that can help them. They might be cheaper than alternatives but it is in no way worth it. With the time and hassle involved you will end up worse off. I wouldn't go near this company again.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-07-29
- Comments
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Got my installation address completely wrong & despite repeated efforts to get them to amend it, they kept saying 'we use the Openreach address for your property' when I went online to Openreach used their post code checker for broadband for my address, up it came with my correct full address. Now ignored it even when I sent them the screenshot.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-23
- Comments
-
Worst broadband experience I have ever had - and in general all providers are bad so the bar is low. Well done NOW broadband for being the worst. Internet connection is so weak my phone switches to 5G when I’m standing over the router. Customer service is abysmal and asking if the three lights show green and then saying there is nothing wrong when the signal is dripping out is unhelpful at best. Do not sign up with this provider, they are truly the worst.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-01-15
- Comments
-
Terrible service and would avoid at all costs. Swapped to NowBroadband in August 2022 as they offered some attractive deals on their website. The transition from our previous provider left us without broadband for two weeks after the go live date in central London. They actively avoided trying to pay any sort of compensation and left us with a £120 data bill to cover the costs of working from home during that period.
Since then, the connection has dropped three times for more than 6 hours each time. Most recently 12 hours and counting, with no confirmation of when service will be returned. Never had such issues before with any other service providers.
You pay for what you get at the end of the day but would suggest opting for a reliable provider such as BT or Virgin.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-07-28
- Comments
-
OMG....Do not waste your time with these cowboys. Waited over 1 month for connection, then they cancelled order due to a technical error. More like a thick member of their team from Northern Ireland who refused to give their name or team due to data protection. This was not a data protection issue, just rudeness and thickness from the thick female. Believe me these cowboys won't be in the broadband business for much longer. They are rubbish, even Virgin are better, are they are really bad !. Eventually they terminated the call because they had no where else to go......YOU HAVE BEEN WARNED.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-05-16
- Comments
-
Broadband speed is patchy at best, it keeps dropping, the router is very poor.
Customer service are polite, mostly, but don't actually help solve problems.
Now keeps removing my payment details, stating they couldn't take a payment (the billing shows as having been paid, despite it not being paid). They blame my bank, my bank has no record of an attempted payment. To resolve this on one occasion I had to provide my card details a total of five times. Def use someone other than Now.
Given that a completely digital service provider can't actually provide a reliable functioning digital payment system to their customers. What value do they really have?
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-28
- Comments
-
Shocking company. Would not recommend. Waiting weeks for broadband and then it was cancelled, no explaination, can’t tell us why. Have to replace order and wait another two weeks. Told multiple times we’d be called to be updated, never was contacted by them. Had to wait on hold for over an hour every time. Shocking
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.