699 Customer Reviews over 18 pages
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- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2022-01-10
- Comments
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Awful. Left me waiting 8wks for setup then told me there was nothing they could do they’d cancelled the order and no compensation.
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2022-09-24
- Comments
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Stay clear of now broadband. They take money you shouldnt be paying. They wont help over the phone. They pass you from pillar to post. Your activation date says a specific date but it can be two weeks after that date before it becomes active.
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2021-08-29
- Comments
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Absolutely the worst broadband we have ever had. Keeps disconnecting for no reason and loading takes forever. Customer service is absolutely useless, cant even solve the problem. Had a new router sent to twice now and the problem still occurs every day. Avoid at all costs.
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2022-11-28
- Comments
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The worst decision I made getting a broadband contract with shell !internet go on and of from £18 monthly they said it becomes £23 monthly, they told me I will start paying on April first bill let see if it’s true…
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2023-12-15
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2021-10-05
- Comments
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If you are interested to order Now broadband I wanted you 4ead this feedback please first before further action.
One star is too much for them. 5he worst and awful customer service ever. We didn't receive our hob we should contact them 6 times they didn't even contact us to say our engineer appointment was cancelled. After about a month now that we are calling them I spoke to their manager (if you can call it manager because I doubt if that is a company) she said we can't update you and you should wait for another company to update us then we will update you.
I can't believe what I heard after a month and me and my husband both working from home and she said your company that you are working for should support you and give you the tools that you need it is not our problem. I will definitely cancel my order but please don't go through whole this situation that we went.
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2020-03-27
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2020-04-09
- Comments
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Taking them to cisias complaints ombudsman. Poor service that keeps logging out, missing speech on tv, bought through topcashback with anytime calls and now broadband are trying to charge me for extortionate calls saying I need to provide proof it was anytme calls when I bough it. 8 emaisl ignored so had enough of poor customer services and taking it further whilst changing providers. Thsi company needs shutting down please report them.
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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Absolute terrible company
Have taken money with out authorisation,
When phoned they are telling me its a late payment from November, when the bank has told me its from May
The Company lie and take money where not authorised
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2020-04-14
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-21
- Comments
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Very unhappy with broadband. Cancelled my service well in advance and they have still taken the money out of my account. Then said that I will have to wait a month for a refund and I will have to contact them again to get this. Absolutely shocking. We have changed provider as the service was rubbish, very slow and always dropping out, in the first place and them doubling the price. Would definitely not recommend
- Location
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- Location
- 16 Chaser Close Ravenswood Ipswich Ip39ub
- Reviewing
- NOW Broadband
- Date
- 2023-01-10
- Comments
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Terrible I have told them I want to cancel they won't let me I've had to go to a financial ombudsman
- Location
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- Location
- 1st floor flat in Workington
- Reviewing
- NOW Broadband
- Date
- 2024-02-27
- Comments
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Very very low Mbps speed close to the router barely 1.5 Mbps in the bedroom next door.
- Location
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- Location
- Aberdare
- Reviewing
- NOW Broadband
- Date
- 2022-01-15
- Comments
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Worst decision Ive made for broadband. If you're thinking about it,... Run away...run away fast.
Intermittent connectivity. No customer support to resolve it.
BT and Talktalk must be rubbing thier hands when customers go flooding back to them.
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2023-10-13
- Comments
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1. Download speed fluctuates a lot.
2. Mostly reliable through 2023.
3. Price rose from £22 -> £25.50 and now £38.50 with 12m contract (automatic).
4. Customer service is mostly through a forum where you can read FAQs or ask other users questions. Most customer service links are circular and go nowhere. There is a number to cancel the subscription, where wait time is ~5mins.
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2022-09-01
- Comments
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Been paying for their internet for 2 weeks but they've still not successfully installed our internet and keep delaying things to the point it's beyond a joke now.
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2019-09-10
- Comments
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What a pile of rubbush , worst internet I have ever had , lies about speeds and blames the walls in my house I could lots of 4 letter words to describe this service
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2020-08-16
- Comments
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I originally signed up with NOW Broadband as they offered the best value deals, but as I've discovered that comes at a cost. I have no issue with the broadband speeds, but I've had several issues with service drop outs. After line tests they have insisted on having an Engineer access my property at great inconvenience even though the faults have all been at the exchange.
A few weeks ago I received an email telling me another supplier had requested to take over my line. I immediately phoned them and told them this was a mistake and not the case. I was advised they would put a stop on the line transfer and I'd receive an email confirming when this had been done. No email was received, so I called them back again. I was given no explanation as to why the stop hadn't been actioned, but they would deal with it straight away and I was assured my phone line would not be cut off. On Friday my phone line and Broadband were cut off! After numerous phone calls (you have to go through the same set of security questions twice every time and they have a habit of cutting you off when they try and transfer you) I've been told my only option is to sign up as a new customer again - which will take 14 days. Also, my phone number of 26 years has been deleted and I can't have it back! They have accepted they should have actioned the 'stop' on the line transfer but just didn't bother, so tough luck it's too late now!!!!!
I now have no phone and Broadband for at least 2 weeks during our 2nd lockdown in Aberdeen.
Don't be tempted by the cheap deals, they're hopeless!
- Location
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- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2019-11-13
- Comments
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Asked to keep my landline number as it's a business number I have had for 24years and guess what they gave me a new number which they say can't be reversed so after a week I left
To go back to original supplier who said they would get my number back
So how could now not manage
Hopeless
- Location
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- Location
- Aberdeenshire
- Reviewing
- NOW Broadband
- Date
- 2018-08-17
- Location
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- Location
- Abington
- Reviewing
- NOW Broadband
- Date
- 2022-11-26
- Comments
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I've been with them for a while and the customer service has been excellent via email. I was initially told they would take 72 hours, but within 2 hours I received a reply and they fixed the with OPenreach in a few days.
- Location
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- Location
- Adamson
- Reviewing
- NOW Broadband
- Date
- 2019-10-10
- Comments
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I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.
Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.
Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.
But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.
On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
- Location
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- Location
- Adel Leeds
- Reviewing
- NOW Broadband
- Date
- 2021-09-02
- Comments
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We. Have been very happy with our time with Now WiFi . We had to call them once in a year and the service was very good.
- Location
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- Location
- Alexandria
- Reviewing
- NOW Broadband
- Date
- 2024-03-04
- Comments
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Ive just experienced exact same problem as previous post from Kai. Email received in December from NOW as my contract was ending, with choices which included do nothing and pay the same, This was confirmed further on in the email to keep same deal for same price. Only realised today have been charged additional £15.00 for last two months. Phoned twice to complain and ask for refund. Cut off both times when I asked to escalate my complaint. Their email is not only misleading, but also fraudulent. I think that the intention of their email is to knowingly deceive their customers. Im currently in process of looking for a new broadband provider. Absolute shocking customer services.
- Location
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- Location
- Almeria
- Reviewing
- NOW Broadband
- Date
- 2021-12-27
- Comments
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Was looking for a flexible option for to my situation. Did not want to commit to 12/18/24 month contract. This provider seemed to be the solution. FabFibre £20 a month broadband only. Cash up front for installation and first month. Installer could not put router into living room. He had to install into a bedroom. Showed me good service at 36 Mbps. But... When you moved away from router the service dropped off to less than 12 Mbps sometimes as low as 5 Mbps. Customer service say promise delivered but as it was unusable we'll give you a tenner for your troubles. Didn't accept was going to cancel but with 1 week before Christmas was not ideal. Took the increased offer of £15 and bought a mesh booster system at £118. Beware promises delivered but not usable. Unless you can sit in your bedroom kitchen or wherever they deign to install.
- Location
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- Location
- ALTON
- Reviewing
- NOW Broadband
- Date
- 2024-02-09
- Comments
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Very quick to take a payment but when it comes to actually getting it activated I am left waiting. No feedback, just told to wait another 24 to 48 hours after the due date.
Working form home without broadband is causing endless hassles. Should have gone elsewhere.
- Location
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- Location
- Altrincham
- Reviewing
- NOW Broadband
- Date
- 2020-10-29
- Comments
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Just joined them this week. Setup was on time. But quickly found the router would not cover our terraced house. Then the line keeps dropping every hour or so.
Customer service tells me the signal will get better over time... er how? So they have lost any trust.
Am now extremely unpopular with kids.DO NOT COME TO NOWTV land. It is as bad as it sounds.
- Location
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- Location
- Altrincham
- Reviewing
- NOW Broadband
- Date
- 2022-07-26
- Comments
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DO NOT USE THIS COMPANY.
I signed up to Now Broadband after seeing them on a comparison site. I wish I hadn't.
I waited weeks for the broadband to be set up, and was then told an engineer needed to come out. First, the engineer turned up unannounced and didn't have the right ladder to set us up. The day after, another four engineers arrived and got us sorted.
The internet was good for four days, until it was cut off. When I rang them, it turned out our order hadn't been placed properly, and I was told it would be sorted within 24 hours.
I rang back a day later, and was told actually the whole order needed to be re placed, which would take a week (even though it worked fine one day before).
This was supposed to happen on 27th July. When I phoned to confirm it today (26th), it turns out I'm now booked in for early August.
So we're out of pocket, I'm spending half my life waiting for engineers or speaking with call centres, and still have no broadband to allow us to work from home.
Shocking service, useless company, do not use.
- Location
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- Location
- Ammanford
- Reviewing
- NOW Broadband
- Date
- 2023-10-27
- Comments
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Had the broadband box sent tried all the connections . No joy.
Put on technical test . No joy.
Phone the number for customer service 1 for 40 plus minutes
2 for 45 minutes
3 for 22 minutes until it was closing time 8pm
lol
- Location
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- Location
- Angel
- Reviewing
- NOW Broadband
- Date
- 2018-12-06
- Comments
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Disgusting. Don't care about customers at all. Been trying to get internet installed since September and it's now December. Moving to another company. What a waste of time!
- Location
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- Location
- Angus
- Reviewing
- NOW Broadband
- Date
- 2019-07-29
- Comments
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dreadful company, and service. 8 engineers were sent to look for the fault, all 8 said that it was a problem with the Now tv/Sky equipment.
Now tv offered to let me out of my contract early with no early leaving fee, so I switch providers and then sky informed me they would fix their equipment if a cancelled my leaving them.
They then had the cheek to charge me for 9 days of faulty broadband.
- Location
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- Location
- Ascot
- Reviewing
- NOW Broadband
- Date
- 2019-02-10
- Comments
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Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks
- Location
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- Location
- Ashington
- Reviewing
- NOW Broadband
- Date
- 2020-02-12
- Comments
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Found them a mixed bag. The actual broadband has been pretty good (good speeds and wasn't too bad for dropping out). The online account system is pretty minimal though and does not confirm what your contract end date would be (you have to work this out from your timeline and original email stating contract length). They also do not inform you when you are nearing the end of the contract, they just up your DD without notice. I contacted them regarding this saying it's ridiculous that they make it so difficult to find your contract end and that they should be at the very least emailing you as a courtesy to say your bill is changing. I did get a fairly quick response but it basically said your end date will have been in your joining instructions...
- Location
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- Location
- ATHERSTONE
- Reviewing
- NOW Broadband
- Date
- 2022-02-17
- Comments
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I was with these for 2 years, for the last 2 months I noticed my speeds were around 20mbps when I should have had 54mbps guaranteed.
They then said I would need to pay £40 for a new router to fix this. I mean really?? I have to pay to fix there faulty equipment?!
Needless to say I have switched to another provider.
Just be carefull as the customer service is totally crap
- Location
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- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2020-02-05
- Comments
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Switched from Talk Talk to Now TV in October 2019. The Now TV broadband reguarly matches the advertised speed so that's not a problem, but almost every day at different times there are moments when you open an app and it won't connect. You try to open a web site, and it won't connect - even though it says connected to the internet. This is across multiple devices, TV, IOS iPhone, Android tablet. Looking on line others say it's the Now TV router that's the problem. I think they're right as my previous Talk Talk account's speed was half the advertised rate of Now TV's, yet I never had any problems connecting to or with anything. It's specifically bad with apps/sites that use heavy data such as YouTube, Plane Finder, Google Earth, Netflix, and sometimes even a simple site like Ebay! About 50% of the time with those apps/sites you just sit watching them trying to load - it's so frustrating. Been to Now TV web site to troubleshoot - also frustrating. It recommends all the obvious stuff that I've already done, (thanks)! So I try to contact them and there doesn't seem to be a way that works. There's a Chat Live button, but it doesn't work. As soon as my contract runs out (only 8 months to go) I'll be off to another provider. Not impressed.
- Location
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- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2022-12-08
- Comments
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Absolutely awful, their “customer service” is shocking, I wish I had never joined and will NOT be renewing with these clowns. Avoid at all costs!!!
- Location
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- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2021-11-06
- Comments
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I changed provider because of the terrible customer service from my previous provider. NOW broadband are definitely better customer service wise but when streaming TV or music the broadband constantly drops out for seconds only but causes buffering, which was not a problem with previous supplier
- Location
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- Location
- Ayr KA8
- Reviewing
- NOW Broadband
- Date
- 2023-07-18
- Comments
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Total shambles, no reach to all rooms, even though I am living in one level flat of less then 80sqm , pure sluggish internet, even my Mac is sick and tired of the none moving blue line ( reminded me of old good times when you were getting old by looking at the blue line going of the speed of slug) .... after god knows how many phone conversations regarding the issues I was suggested to elevate the HUB above 1m ???? Avoid ... and better pay more and have a good reliable service. According to NOW, and their small print they do not guarantee the wifi service within your home ?????????
- Location
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- Location
- Barnet
- Reviewing
- NOW Broadband
- Date
- 2019-10-16
- Comments
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I am due to move house in 1 month. I called them a few weeks ago to schedule this and even had email confirmations to say that the broadband will be switched on the correct date. They shut off my broadband a month early and couldn't get it back. They then said it would take up to 2 weeks to get back, until someone else took the last spot in the green box outside. Now I am without broadband for a month until I move. Thanks NOW TV!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.