1,612 Customer Reviews over 41 pages
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- Location
- crediton
- Reviewing
- EE
- Date
- 2016-11-20
- Comments
-
i dont know why but crediton seems to be terrible when it comes to broadband. our speed checker say we are getting 2.9 mb what a joke..we cant watch i player.or amazon or netflix without it buffing constantly.its just a really poor service.
- Location
-
- Location
- Crewe
- Reviewing
- EE
- Date
- 2018-10-29
- Comments
-
How can EE continue to trade? How can this company call intself an Internet Service Provider with downloads so unreliable and slow? This company should have been prosecuted under the Trades Discriptions Act. EE is an absolute disgrace! A lot of the time I have NO internet connection and when I do I am lucky to get 1MBPS download speed!!! Dial up is quicker! Customer Services is a joke....primed to expect endless complaints and thus completely immune to them. This company must be AVOIDED AT ALL COSTS!!!!!!!!!!
- Location
-
- Location
- Crewe
- Reviewing
- EE
- Date
- 2023-11-18
- Comments
-
EE internet contract
100% mistake, they sell 100mb and you will receive a maximum of 18mb, customer service doesn't work at all, it seems like you have to pay but not demand.
- Location
-
- Location
- Crewe
- Reviewing
- EE
- Date
- 2018-06-18
- Comments
-
If you want good broadband then keep away from EE because this broadband is about the worst there is. Dead slow. Buffering all the time. Save your time and go elsewhere. Do not believe what they promise it will not happen. GARBAGE!!!!
- Location
-
- Location
- Crewkerne
- Reviewing
- EE
- Date
- 2014-03-15
- Comments
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When I first joined It was called Orange home broadband and the connection was really good along with the customer service. Then they changed to EE and just like their mobile broadband service its gone down hill. India call center staff are rude they cut the line. I had to go through the same fault diagnosis each time i call in for the same fault. I emailed customer services with a complaint and told them i wanted out. They do not know their ass from their elbow as i was given 2 months free broadband as a credit by one customer service person and lwr our of my contract with out being charged by another. goes to show they do not read noted on the account. My mother is having the same broadband issue as me with it cutting out ans slow speeds. Some websited think i am outside the UK. All i will say is stay away from EE.
- Location
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- Location
- croft
- Reviewing
- EE
- Date
- 2020-07-24
- Comments
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So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service
- Location
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- Location
- Crowborough
- Reviewing
- EE
- Date
- 2015-03-01
- Comments
-
A truly horrendous experience. Right form the word go we have had problems. Terrible slow connection. Very poor customer service when we have called up to get the connection back online. The router resets to a default that makes it reboot every 10 seconds. This can only be sorted via calling the EE support team. This takes about 1 hour to get through to on a good day. We were told not to turn it off. It does not have a standby mode. Useless! If you have more than 3 devices connected the router has a melt down and no-one can get online. If you decide to move provider then they will charge you a disconnection fee even though you have paid upfront for the entire year.
Do not go near EE for any service be it broadband, mobile or any other pie they have their sticky little fingers in!
- Location
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- Location
- Crowborough
- Reviewing
- EE
- Date
- 2020-05-24
- Comments
-
Only got service 4 days ago .basic package .but speed the same as my BT fibre was .
- Location
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- Location
- Crowborough
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
-
Overall, very disappointed with EE. The relationship started badly. We were three weeks without an internet connection because EE mishandled the switch over from Talktalk. Thecphonevworked but no internet. No apology of course and no compensation although to their credit they didn't charge me for that period. Now, having been with them for six weeks, so the speed should have settled down, speed is just about ok in the day but hopeless in the evening. It's even too slow for EE tv to work properly. As for browsing, it's too frustrating to try. Wish we had stayed with Talktalk; their speed was much more reliable.
- Location
-
- Location
- Croydon
- Reviewing
- EE
- Date
- 2015-11-22
- Comments
-
Hi
Guys EE Internet worst ever before.
They will bind you with bills and time wasting.
Please please don't take this.
Really I am disappointed.
- Location
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- Location
- Croydon
- Reviewing
- EE
- Date
- 2020-05-12
- Comments
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EE treat their loyal customers, who have been with them for decades, unfairly. They charge them way more then new customers.
Last time I upgraded my broadband into Fibre broadband after having lowest speed. I agreed to pay £27 monthly by direct debit.
It has improved for a short time and got even worse after that.
Moreover, I was charged £32 per months.
This month I found out that I was charged £41 with no notifications or whatsoever. Very disgusted by this!!!
Can’t wait to leave EE!!!!!!
- Location
-
- Location
- Croydon
- Reviewing
- EE
- Date
- 2014-12-16
- Comments
-
Annoyed that I HAVE to give 1 star. Their service is abysmal, they suspended my internet service due to their own error. It was like talking to a wall when speaking with them. I can not stress enough to anyone reading this, do not sign up to EE!
- Location
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- Location
- croydon
- Reviewing
- EE
- Date
- 2014-04-08
- Comments
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wow…..if any one wants to see how not to do customer service
just give a call to EE
I would be nice to them if I say they are RUDE.
- Location
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- Location
- Croydon
- Reviewing
- EE
- Date
- 2015-03-08
- Location
-
- Location
- Croydon
- Reviewing
- EE
- Date
- 2014-05-15
- Location
-
- Location
- Croydon, Surrey
- Reviewing
- EE
- Date
- 2022-05-20
- Comments
-
Very slow and sluggish intenet. having to reset router multiple times. Best to avoid if you have other options
- Location
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- Location
- Cumbernauld
- Reviewing
- EE
- Date
- 2014-04-12
- Comments
-
DO NOT TOUCH. Supposed to connect with them on 4/3/14, phone connected but no Broadband. Every time I called customer service I was told lies and told to call back in 48 hours and we'll definitely have an answer for you. Eventually I was told I would be connected in less than the 13 days it normally takes because of the problems I've had then they sent me a text to say id be connected on the 1/4/14, this was in 18 days time, not less than the 13 they said. I cancelled and im now waiting on a new supplier. Thanks to EE I've had no broadband since the 4/3/14 and I now need to get a new home phone number too since they've messed that up too. Please don't go anywhere near them.
- Location
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- Location
- Cumbria
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
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Swooped from EE to BT in July 2014. Still continued to bill me Complained in November and got refund, billed me again in December . As I had cancelled my DD to make sure no more payments were taken, they couldn't claim the money so now threatened with late payment fee... Let them try!!!
- Location
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- Location
- Cumbria
- Reviewing
- EE
- Date
- 2017-07-30
- Comments
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This company is RUBBISH!
Was called before end of previous contract, offering decent sounding upgrade from bb to fibre
The seamless switch took 2 weeks, leaving me with no service. BT engineer was called out and fixed the issue externally. Imagine my surprise when ee took £195 from my bank account for the call out!!!
Service was sold as guaranteed 38mb, never achieve more than 20. When i questioned this with ee, they told me it is only 38 when you're using a cable connection, not wifi - funny how they forgot to mention that when they were selling me the product
Would definitely not renew with them, but am now stuck in a contract :-(
- Location
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- Location
- cumbria
- Reviewing
- EE
- Date
- 2017-09-22
- Comments
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I have been with EE for 6 months after switching from BT.Conection cut off every night between 6 and 8 pm. Customer support polite and helpful but not able to solve problem so far.I suspect BT are responsible as they control the line.
- Location
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- Location
- Cwmbran
- Reviewing
- EE
- Date
- 2020-06-12
- Comments
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Be aware when signing up all inclusive calls do not include mobile calls, you have to choose another option to include mobiles. Found this out at my cost on first bill. Customer service is good and changed but in this day and age why aren't mobiles included I guess a good way to squeeze even more out of customers. Broadband is reliable and quick.
- Location
-
- Location
- Da75hl
- Reviewing
- EE
- Date
- 2015-11-21
- Comments
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Awful customer service, awful broadband quality. Connection constantly drops. Customer service are zero help.
- Location
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- Location
- Dagenham
- Reviewing
- EE
- Date
- 2018-04-29
- Comments
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AVOID. The numerous times i have to phone because broadband is not working. All i get is excuses. They go through the usual test line, speed etc. The speed I was promised at the time i signed up were not anywhere near what i get. Despite only having my mobile connected to wifi broadband still will not work. And because i have other devices although not connected the usual excuse was 4 devices can slow down internet.
EE could not find a fault apparently my broadband is running smoothly. They Suggested an engineer attend and test the line etc subsequently threatening me that if no fault was found i would be charged. Thereafter swiftly attempting to sell fibre optic to me to ensure I have broadband.
EE is the worst broadband provider. Go elsewhere.
PLEASE AVOID..AVOID AVOID. They are not worth the stress!!
- Location
-
- Location
- Damerham
- Reviewing
- EE
- Date
- 2016-09-16
- Comments
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not happy with EE at all, started off at 1mb/sec and its got worse over 6 months and down to 0.01 mb/sec might as well just have dial-up!its like being back in the 90's.
I would'nt recomend them to anyone.
- Location
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- Location
- Darlington
- Reviewing
- EE
- Date
- 2015-11-03
- Comments
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Awful. Truly terrible. Speeds of 1.5mbps where as vodaphone via iPhone hotspot is reaching 17. Will try and cancel my ee contract
- Location
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- Location
- Darlington
- Reviewing
- EE
- Date
- 2014-10-22
- Comments
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I'm going to be honest. This is my first review. I have been on EE for a while now on my mobile network, i thought i'd try the broadband out as I wasn't with an internet provider. It took about a month to set everything up. I'm averaging speeds of about 5-7mbps download, 0.5-1mbps upload and my ping is around 20. The only fault I can find is the internet speed. I haven't had to contact customer support after it was set up. I am myself a gamer and a network technician. Internet speed is important too me also. I have no jitter and 0% packet loss. Streaming video's doesn't seem to be a problem unless trying to view in 1080p. If I do disconnect it's due to DDoS attacks on my network.
- Location
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- Location
- darlington
- Reviewing
- EE
- Date
- 2015-06-26
- Comments
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I know my computer is old but my broadband is sooooo slow. Customer service is rubbish so I'm looking for something better.
- Location
-
- Location
- Darlington
- Reviewing
- EE
- Date
- 2015-11-12
- Comments
-
Cant rate them highly enough, don't understand all the poor reviews.. BT engineer turned up on time, fitted a line for me, within an hour 71Mb line up and running! Had talk talk before and struggled to get 4Mb, constant cut outs, hours on the phone to them with never any help..Best move I have EVER made! 3 weeks in still a constant 70MB, no drop outs, Havent even noticed any traffic management via newsgroups during peak times, EE TV is amazing, I just can't speak highly enough of EE!
- Location
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- Location
- Dartford
- Reviewing
- EE
- Date
- 2013-11-11
- Comments
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I tried to download a film from sky today, and it took me 3 1/2 hours to do so, so I rang ee technical support, at least 6 times, as each time I called they disconnected the call, when eventually I managed to speak to someone, I was told I should have tried a speed test at the same time, I told them I can't connect more than 1 device to there bright box without it slowing right down, and crashing, no response, he then said I never told him that I couldn't,t connect more than 1 device at a time, well obviously I did, there answer was we will send you a new bright box. I would not recommend them to anyone, I have been with them just over a month, and wish I had never left sky broadband, I could connect 4 things at a time, and downloads took about 10 minutes!!! Avoid ee like the plague, useless company and useless customer services!!!!
- Location
-
- Location
- Dartford
- Reviewing
- EE
- Date
- 2023-04-14
- Comments
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Awful. Connection always drops out, speeds always slow when on. Just avoid
- Location
-
- Location
- DARWEN
- Reviewing
- EE
- Date
- 2017-05-02
- Comments
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EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure.
- Location
-
- Location
- de Lacy
- Reviewing
- EE
- Date
- 2015-03-28
- Comments
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We are very pleased with the speed and reliability of our broadband connections
We shall renew later in the year with EE - a good service in our area at a very favourable price - still £11.00 a month for line rental - that's just brilliant!
- Location
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- Location
- Deal
- Reviewing
- EE
- Date
- 2016-04-05
- Comments
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I can't see videos. My average broadband speed with EE is under 1 MB, sometimes only half that. I spent most of my career in IT, and have therefore tried everything to improve my speeds, to no avail. I am seriously thinking of moving to another supplier.
- Location
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- Location
- Deeping St. James
- Reviewing
- EE
- Date
- 2018-09-02
- Comments
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We were with Plusnet and then switched to EE. Almost immediately, the issues started. Service down during peak times, slow download speeds - and I mean slow! 1mbps was not an infrequent occurrence. Called and complained and after 3-4 days and numerous calls it seemed to be fixed. That last a couple of months then same issues. A few months after that they changed my contract without letting me know (they say they sent an email - presumably straight to my spam folder) and when I contacted them about it a few months later they refused to change it back or cancel without paying a cancellation fee. Madness. After multiple calls and arguments they let me out without a cancellation fee. Although yet to switch so wouldn’t be surprised if they take a payment when the time come. Avoid. Avoid. Avoid.
- Location
-
- Location
- Dentons Green
- Reviewing
- EE
- Date
- 2018-06-25
- Comments
-
Do not sign up to EE broadband. It is ridiculously slow and a lot of the time doesn't work. They do not have engineers because no matter how may complaints you make it is never fixed. Half way through the fixed term contract they increase the price. So price hike that was promised not to happen, seriously slow downloads that was promised not to happen, no repairs from the company that was promised not to happen. No No No ....do not got to EE.
- Location
-
- Location
- Derby
- Reviewing
- EE
- Date
- 2016-10-12
- Comments
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Like many others here I would advise to stay away from EE broadband. The router turned up a week late and then the 'acclimatise' period lasted for longer and didn't even make me aware of it to start with. After it taking a month to be installed and working (rather than the 10 days I was told) I didn't get anywhere near the speed quoted. I was told 13-17mbps and most of the time I struggled to get 1, couldn't even load a web page with more than one device on it! Had enough and left, after fighting with them on the phone at least I did get them to cancel the early cancellation fee.
- Location
-
- Location
- Derby
- Reviewing
- EE
- Date
- 2018-06-22
- Comments
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You just cannot believe how bad this broadband is until you have experienced the frustration and snail's pace for yourself. It is a disgusting company to have any dealings with. No one gives a dam. It is a rip off!
- Location
-
- Location
- Derby
- Reviewing
- EE
- Date
- 2014-04-20
- Comments
-
customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
- Location
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- Location
- Derby
- Reviewing
- EE
- Date
- 2016-04-29
- Comments
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I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
- Location
-
- Location
- derby
- Reviewing
- EE
- Date
- 2017-05-14
- Comments
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this is one of the bad broadband we ever had
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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