1,612 Customer Reviews over 41 pages
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- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2017-03-06
- Comments
-
I have been with EE for the past four years! And how do they re-pay you for loyalty? - By constant price increase and decrease in their service!
When I first ordered EE - I had 17MB broadband speed with no issues, no disconnections, no problems. I was really happy with it!
After the contract ended the price increased and broadband speed dropped to 15mb. Year later price increased again and broadband speed dropped to 12mb. This year price increased again, and the speed dropped to 6MB.
They do not watch their lines for faults at all. If your connections drops you will have to prove them its their fault, as they will never admit it. If you contact them by mail, answer will arrive just about a week later.
If you are with EE and your contract ended, change the provider, as your service will drop and they just don't care about you no more.
I had enough, switched the provider last week.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2013-09-09
- Comments
-
I recently purchased EE broadband as they offered the most competitive deal. Initially i was told the product would arrive within a week of purchase. However after a week the router still hadnt arrived and upon ringing the customer service team i was told i would not have active internet until the 19th of the month, 17 days afters i purchased the product. Looking at previous reviews I am not hopeful i will even have active internet on the date specified.
One of the other deals i found was with TalkTalk, which was very close in price to EE broadband. If they can deliver within a week then it would be well worth the couple of extra pounds you pay to get active internet within a reasonable amount of time.
- Location
-
- Location
- edinburgh
- Reviewing
- EE
- Date
- 2014-12-19
- Comments
-
Please, Please, Please do yourself a favour and do not go near this company!
It's a shame that the review wont except 0 stars as a score. I had the misfortune to sign up with them after seeing a deal which looked to good to be true, it turned out the deal was for real but after 6 weeks and no broadband they should have paying me! The customer service was nothing short of appalling, call centre staff just transferring my call between departments without even telling me because they obviously didn't want to deal with my problem until I asked to cancel and then I got put to someone who was very helpful and actually agreed with me that their service was rubbish! Even though I was well over the free cancellation period the staff member waved all charges and agreed to give me a full refund, which finally raised my estimation of EE until a week later I received a bill for cancellation plus a full years line rental (which I had already paid)so instead of getting back £142 from them they were after a further £196.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2016-03-03
- Comments
-
Absolutely terrible! Download speed is 0.29mbps on most days and drops to 0.00 during peak times (aka, literally does not work for a few hours each day). There hasn't been a single day where it has been higher than 2mbps and thats nearly 10x slower than the minimum they are contractually obliged to give us. It is criminally bad service/connection - literally.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2016-03-03
- Comments
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Absolutely terrible! Download speed is 0.29mbps on most days and drops to 0.00 during peak times (aka, literally does not work for a few hours each day). There hasn't been a single day where it has been higher than 2mbps and thats nearly 10x slower than the minimum they are contractually obliged to give us. It is criminally bad service/connection - literally.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2017-12-21
- Comments
-
Don't go with EE. They are great for mobile, but the broadband will let you down. We cannot have more than one device on wi-fi, otherwise it won't work. It drops off unexpectantly, and the fastest dl speed we've seen is 5mb p/s, when we were promised 12. Aweful.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2018-04-22
- Comments
-
I am quite happy with EE's service. Speeds are close enough to the advertised 76mb.
Negatives are that I had BT before and they were almost flawless. Every now and then late at night, EE's service disconnects for 10 minutes or so, which is very irritating.
Also their offer of free Norton Security Premium is nonsense, as the process to get it does not work and neither EE, nor Norton have a solution. This is false advertising.
- Location
-
- Location
- Edinburgh scotland
- Reviewing
- EE
- Date
- 2014-03-01
- Location
-
- Location
- Edinburgh, Scotland, UK
- Reviewing
- EE
- Date
- 2018-09-04
- Comments
-
DESPICABLE UTTER GARBAGE TERRIBLE AWFUL SERVICE - do NOT believe the hype, EE is NOT a good service provider
5 days delay for my fiber home broadband activation, and still not activated, no one calls, texts or emails to tell you!
...then I call EE home broadband help and some rude young pup questioned my gender and sexuality! ...when I got upset, he said "I work in a gay bar" !!!
UNBELIEVABLE, UTTERLY UTTERLY inappropriate!
This is the last straw, I dont know why I bothered to stick around after a year of my contract had passed.
After SUFFERING for over a year in contract for SIM and a '4GEE MAX' MIFI box, I have had enough, I have complained so MANY times!
Nothing changes!
I get free months here and there because the service provided has been so bad.
HUGE delays in sending text messages.
Cell service is INFERIOR and cuts out often (not my phone, I checked!)
Internet is SLOW and you will NEVER get the speeds promised, not even the MINIMAL guaranteed speeds.
I luckily saved a folder full of screen shots, call logs, texts, emails, videos and photos of what I have had to put up with this year - and I am filing a report with Ofcom.
...you should do the same, because EE presents themselves with clever advertising using ' Kevin Bacon ' , boasting about how they are the BEST! ... well they are NOT, they are AWFUL!
I spoke with a telecommuncations engineer who said they have been under government investigation for a long time now, I hope they destroy the whole company!
There are criminals at the head of the table in EE, they are cutting back on services and performances, but still charge the customers the same amount.
I honestly think that EE should be tried in a criminal court of law, they have treated British citizens with disgraceful disrespect!
Cancel your account, dont pay your bill and get Ofcom and a solicitor involved!
CONSUMERS BEWARE! EE is not everything everwhere, EE is NOTHING NO WHERE!
- Location
-
- Location
- Egdware, Middlesex
- Reviewing
- EE
- Date
- 2014-12-17
- Location
-
- Location
- Ellesmere Port
- Reviewing
- EE
- Date
- 2018-07-12
- Comments
-
Trash! Absolute Trash. This joke for a broadband is total Trash. Snail pace downloads. EE is a fraud. Impossible to stream and cannot even get emails to download properly. What customer services....they do Nothing! EE Broadband is TRASH!!!!!
- Location
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- Location
- Ellesmere Port
- Reviewing
- EE
- Date
- 2016-11-04
- Comments
-
Worse broadband I have ever had .I went for this broadband expecting to get a boost on my EE mobile phone but unfortunately they both are terrible.I won't recommend someone to go through this Like I did.I really really do regret but like we all know a regret comes after Someone has been failed.
- Location
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- Location
- Ellesmere Port. Cheshire.
- Reviewing
- EE
- Date
- 2018-08-05
- Comments
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I have never known broadband as bad as this. All these reviews are right it is too slow to work and thus unfit for the purpose. EE has structured itself to not give a toss for its customers. They must know how bad it is. I have complained enough times but no improvement happens, no compensation, no attempt to help....just no interest. I cant wait to sign up to another provider. Nothing can be as bad as EE.
- Location
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- Location
- EN1
- Reviewing
- EE
- Date
- 2014-09-28
- Comments
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Was a mobile customer and joined broadband. Plan is good however no response or after care. Logged the problem with speed 3 times and have complained as speed is only 5mbs. Worse service ever.
- Location
-
- Location
- Enfield
- Reviewing
- EE
- Date
- 2024-03-25
- Comments
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Extremely poor quality internet and poor customer service.
- Location
-
- Location
- Enfield
- Reviewing
- EE
- Date
- 2017-01-06
- Comments
-
Worst home BB speed ever! Advertises upto 17mbs in reality 3mbs!!! Customer service no use at all. AVOID! AVOID! AVOID! Stuck in a 12 month contract at £18.50 a month. Biggest mistake ever! DO NOT WASTE YOUR MONEY.
- Location
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- Location
- Enfield
- Reviewing
- EE
- Date
- 2017-06-28
- Comments
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Replaced my Tescos with EE as it was cheaper. Sometimes the speed is good but for the most part the pages keep dropping out and you have to cancel the page and re load again which is particularly annoying on pages like banks where you've filled in your passwords and secure info. Am moving to Staffs soon and to be honest I would go back to BT as I never had an issue with broadband speed :)
- Location
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- Location
- England
- Reviewing
- EE
- Date
- 2018-05-02
- Comments
-
Honestly the worst internet provider that you can go with we were miss sold the overpriced package which was for “small homes with 1 and 2 devices” our home has over 8 the connection can’t handle any type of console. I thank god that we are moving to virgin if you want any decent experience go to anywhere other than EE no band they are worse than dial up.
- Location
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- Location
- England
- Reviewing
- EE
- Date
- 2014-04-07
- Comments
-
Always crashes, it's really slow, and you can be kept on hold for an hour or more. Terrible.
- Location
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- Location
- England
- Reviewing
- EE
- Date
- 2015-02-22
- Comments
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This is the worst wifi we have ever had, it is stupidly slow and most of the time wont even load up a page even though it says it is connected.
- Location
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- Location
- Erith
- Reviewing
- EE
- Date
- 2014-03-24
- Comments
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If I could give them -stars I would! After signing up with them in January and being installed I have had nothing but problems, my activation date was the 24th of February and then the 25th of February because of a problem (still didn't come on) I then rang and was put on hold for ages and passed from person to person 5-6 times to people I couldn't understand and then people I couldn't hear they then said that there had been a problem and that it would be active on the 4th of March and then I went through all the process again with the holding talking to people and explaining again and again to then be told activation would be on the 12th no reason given even tho I asked, then come the 12th again not on so rang again and again through the same processes again and then told the 17th, the 24 (today) still not on now they are saying the 10th of April I demanded to speak to a manager and had to wait for a call back and have just got off the phone to him and he has said that be will be fast trackin my order (after waiting this long you would hope so)!!!! And he has now said that it should be on within the next 3days! We will see what happens then because let's face it probably won't be on even by the 10th!!!! I won't be waiting anymore they have 3days or I am finished! Good luck all those who are with EE (*the fastest most reliable network*)!!!!! Lol xxxx
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-11-04
- Comments
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Openreach scores an ‘Own Goal’ by cutting off my Landline and switching my telephone number to another person in the village whilst also cutting off their Home Phone and Broadband Access.
I firmly believe that EE should immediately stop taking any more orders for their Home Phone and Broadband Services until they have cleared the backlog of existing problems and improved their working relationship with Openreach. It is just not good enough to sign somebody up and pass them over to India to get technical problems resolved. In my case I have waited on occasions in excess of 33 minutes before my call is answered to be confronted by extremely low volume from a willing yet difficult to understand technician. Surely EE should take ownership of the problems encountered by new customers until their services are up and running.
I have to say that Orange/EE have provided my wife and me with an excellent Mobile Phone Service over several years. I was and still am, looking forward to a reliable service with EE but from the start it has been a disaster resulting in the loss of my home broadband service for almost 2 weeks and then my landline since 30 October 2015. Openreach supposedly activated my Broadband service on 20 October 2016 but this resulted in my landline having no dial tone and another person in the village ending up with my telephone number and account as well as losing her Broadband.
I appreciate the possibility of the odd teething problem with most technical things but surely it cannot be difficult for EE and Openreach to synchronise their activities and expedite what is now an urgent situation. My opinions of EE were aggravated when they did not listen to my prognosis of events and tried to shift the blame on faulty equipment within my house despite overwhelming evidence of incompetence in switching lines during my Broadband Activation.
Credit does have to go to EE for their goodwill gesture to provide me with a MYFI device loaded with 24GB data. This has allowed me to access the internet but would be an expensive option if they fail to get my service installed promptly. My low rating is only based on the service that I have received for my Home Phone and Broadband Service. I am still without my Broadband Service.
- Location
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- Location
- essex
- Reviewing
- EE
- Date
- 2014-11-12
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-09-18
- Comments
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I took a contract out on 13.08.15 with EE for broadband, home phone and EETV.
Today it is 18.09.15 and I still have no broadband, phone or EETV. I was told I would have wifi today, and this morning I received a text to say it will be switched on at 23.59! I am also supposed to have EETV..... No one has contacted me still about even delivering the box to me!!! I signed up for this 5 weeks ago and I still don't have it. I have written to cancel and will be calling around in my lunch break to find someone better than these cowboys!!!
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2016-08-25
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2019-02-28
- Comments
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The WORST company I have EVER come across. DO NOT WASTE YOUR TIME OR MONEY! The WiFi turns off every single night without fail and funnily enough it always seems to happen once the office are closed therefore I cannot contact them. And when I have called I’ve been told that the WiFi needs to have a problem at the time I call so that they can see the issue. They also refuse to help you unless all your bills are up to date even if you have a payment plan. I wouldn’t even recommend this company to my dog
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-14
- Comments
-
This has to be the worse broadband service since the Internet began. The speed is like dialup, the wifi never connects. When ever I call customer service it takes 30mins of being on hold then they say I need to wait 24hours. When ever I start moaning about the service they hang up!
What ever you do avoid EE broadband, not the save as EE mobile phone service.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-09-22
- Comments
-
I changed to EE because TalkTalk were rubbish, but there are no words in the English vocabulary to describe EE, every promise to do this that and the other was broken, at least 15 times on the phone about the phone line buzzing, of course they ran a test and of course it came back all okay.
I did have one quite day when the internet worked so I did a speed test 0.02 download, and they said if I wanted to I could watch TV on it....With 0.02 down...Are they kidding or what?
They told me I didn't have a working land line at my premises, I told them that I am calling them on the working land line, they sent me an e-mail telling me I didn't have a working landline, so they changed the phone number that I had for over 28 years.
Every call I made and at least 20, I was told to hang on a moment, then the line dropped of, NO answer to recorded letters, 6 people told me that I cannot have my old phone number back..Impossible they said, yet one person at EE said he will do it straight away, they really do excel in telling 100% good lies.
I kept a record of everything they told me, times dates etc, and that came to 6 pages long, how long was I with them....11 DAYS...Thats how long I was with them, so if I had all this trouble in this short amount of time heaven only knows what 12 months would have been like...STAY AWAY FROM EE.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-10-09
- Comments
-
Overall a poor expereance. The low light was when something went wrong with my pings/latency and it was near impossible to get in touch with their technical helpdesk and even when I did they were utterly unable to help. In the end moving provider was easier than taking to another offshore call centre.
- Location
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- Location
- ESSEX
- Reviewing
- EE
- Date
- 2015-12-08
- Comments
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My EE broadband was fine, not great but passable, until they decided to offer me a free upgrade to 16Meg, my original BB connection was 8Meg but it rarely achieved 4Meg, it was however constant and never dropped out. Since the upgrade the service continually drops, the speed varies from 10Meg but recently has dropped to 1.5Meg. EE blame BT, BT have checked the line and everything is fine, I spent an hour tonight on hold waiting to speak with someone somewhere remote, who, I know is going to tell me it's nothing to do with them. AVOID LIKE THE PLAGUE.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2017-12-23
- Comments
-
I have been with EE for my broadband for many years. The internet connection was ok the majority of the time, however in the last month the connection has been terrible, I have rang them 4 times now and gone through all the trouble shooting that they suggest but the problem isn’t resolved. They have on two occasions said they will phone me back the next day but haven’t done so.
I’m now looking into changing internet providers as I’ve had enough of trying to sort this out with EE
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-03-06
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-10-27
- Comments
-
Do EE bother to read reviews about their broadband? I have never experienced such an appalling service and even worse broadband. I cannot believe that a company this ridiculously bad is actually still in business. I would not even rate this one star, there has been nothing that I was happy with. Firstly, the people at the call centre have a tendency to just drop calls after they are bored with their customers!! They would promise to call back and just never do!They also have little to no knowledge of any technology. I feel like I have wasted my money and thrown it away into this useless garbage we call EE broadband. I would never recommend this to anybody. Sort your customer service out, sort your broadband out, your speeds, in whole the whole company.
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-02
- Comments
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I want to give zero stars! I support every other terrible review here. Please don't risk having anything to do with this company. I have never had cause to complain to a company before. I am now at Ofcom stage. I've been paying for a service that I don't get, the broadband freezes, drops and slows to a standstill continually. And no-one will deal with my complaint. If you want 'scripted' conversations with humans who appear to robots, then this is for you. I'm voting with my feet. I am waiting for my MAC code and I'm out of here. I'm also ending my Orange phone contract (after 11 years) in disgust.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-09-27
- Comments
-
Absolutely the worse broadband suppliers on the planet! DO NOT JOIN, yes they are cheap but you really do get what you pay for. I joined only a week ago & have left to go with BT! They mess around with you connection speed so every time it happens you ring them up to complain & within a day it's not working again or running really slow. Don't believe me ask them, they don't deny it. I hope they go bust, fraudsters at its finest & even there phone line says they have high calls due to broadband, now I wonder why, oh yes cos they are absolutely shocking!!
1 week & I have called them over 10 times to sort it out & they try & blame you & make out the connections fine when it's not. The customer service is rude & just massively disapointing, they are also worse than TalkTalk & that says something as they are awful too.
If I could give no stars I would cos they don't deserve even 1 but wanted to warn people not to join you will soon regret it.
- Location
-
- Location
- essex
- Reviewing
- EE
- Date
- 2014-06-20
- Comments
-
If possible I wouldn't even give EE/Orange a single star for rating. the customer service is very poor.The staff are very rude when you speak to them. not only that, the staff lie. They say they will provide you with this that and the other however, they provide you with nothing. Th company gives customers false hope that they will try to help however all the do is speak and do nothing. I moved house and had very little to no reception. I called so that the company could do something about the signal. I WOULDN'T ADVICE ANYONE TO GO WITH THEM!
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2014-02-12
- Comments
-
I have been a customer of T mobile for many years; I have two mobile lines with them. I'm due to move from my house to new address, and EE offered me a broadband and landline package. I had very bad experience with the customer service when i phoned them yesterday to enquire about my new order which suppose to start in 8 days time; they bounced me from one person to another five times and kept me on telephone line for 65 minutes to reach to a very rude woman in the broadband department; she even hanged up on me while I was talking to hear.
I was so cross and upset I decided to cancel my order with EE home broadband after I read the previous very bad reviews. I'm so lucky to transfer my current service with BT to my new address.
Customers and buyers…….have peace of mind and stay away from EE customer service.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-25
- Comments
-
Ordered broadband with weekend calls on 15th December 2015, it is now 25th February and our service has still not been activated, no one has had the courtesy of calling to update us, tried calling customer service , on hold for very long periods of time, they told us that no money would be taken from our account, however they have started charging us for a service they have not yet provided. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2016-02-16
- Comments
-
I agree. Avoid at all costs. I had no broadband for 3 weeks and went completely round the bend trying to deal with them. They promise the earth and provide nothing. You never speak to the same person twice and they do not have a clue what they are talking about. They do anything to get you off the phone. They sent me a dongle and the so called expert - in this country! - told me it would take 24 hours to warm up and would then work. It never worked as we only have 2G here, but they did not even know that. The Vodaphone dongle I had to buy worked perfectly. It turned out someone at the exchange had upgraded my phone line but had forgotten to plug in the broadband. It took 3 weeks to find this out and EE kept sending out a phone line engineer as they kept telling me I had no dialing tone, 2 weeks after the fault with the phone was put right. EE blamed BT and vice versa. I am now changing to BT on the basis they cannot be worse than EE as it would be impossible. At least I will only have one company to complain to, and not two.Do not be persuaded by cheaper prices or good deals as your mental health is more important.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2014-07-14
- Comments
-
Great speeds so far. Customer service is an absolute joke. They overcharged me by £7.50 per month and then I had to prove that they had done so. I could not email any evidence to them as they cannot accept emails. I had to post this to them. Still waiting to hear back from them. I wish I had read the reviews first.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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