EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Overall Customer Ratings for EE

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 27254 customer ratings since 2012-11-06 (Show recent ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1485 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50

Cheaper price only for new customers, however at least they told me about price hike unlike previous company 'Sky' who just billed at higher rate without warnings..
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gatwick EE  
Called to enquire about renewal options.

Excellent professional service and realistic, honest advice given. Renewed on the same plan for 18 months.

While on the call the person I spoke to picked up (from the diagnostic information they had access to) there was a potential issue which, when correlated with EE engineers was confirmed as a potential line fault. Issue reported to BT Openreach. I had noticed that my Broadband had been acting up and so problem solved.

Very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Worcester EE  
EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them.

I have a speed problem, and its been a huge struggle getting through to second line support. You feel they don't believe you "Its working our end, ticket closed"
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
UK EE  
so my dad payed double on his old router because ee messed up so the gave us an upgrade which was the super fibre optic
since i got it i have had frame drops in my favourite games, i cant connect to my friend minecraft world and when my dad called them they said everything was fine and it was just a temporary blip in the system, the apparantly been going on for a year now
dont fall for their deals they will rip you off
my old wifi was better and it wasnt even fibre optic
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
london EE  
customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chatham EE  
been coming on and off for the last 2 weeks ..2 engineers sent out but can't solve the problem..customer service try to help but that's not what I pay for
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chatham EE  
I wish I read those reviews 4 months ago! Got EE broadband in February and here were are not even at the end of June, I’ve called to cancel and I’m not even mad about that cancellation fee. For me to no longer have this broadband, I’ll gladly pay! Working from Home had been hell with this quality broadband and I owe SKY an apology for moving! I never had any issues with SKY but since my phone was with EE, they totally bamboozled me with their deal offers whilst they had me on the phone! Lord, never again! If you ever call a company about one thing and they try to sell you another whilst they got you on, DROP THE CALL
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Contracted EE after rubbish time with Virgin Media - out of the frying pan into the fire!! Garbage service - garbage support, garbage product - and no real desire to fix. I’ll be ditching their mobile ASAP as I don’t wish to be associated with such rubbish! STAY AWAY FROM EE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rickmansworth EE  
From connection to day 12 I had to call ee about having no wifi in my house , I had to call 5 times in 12 days . Day 13 I cancelled my contract. It was a joke start to finish. Customer services is the worst ever. Be warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Yorkshire EE  
Avoid EE broadband. Worst WiFi I’ve ever had. Constantly drops connection even to devices in the next room from the router. Parents also have EE broadband in a different area and they’ve had exactly the same experience.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Wirral EE  
Be aware when signing up all inclusive calls do not include mobile calls, you have to choose another option to include mobiles. Found this out at my cost on first bill. Customer service is good and changed but in this day and age why aren't mobiles included I guess a good way to squeeze even more out of customers. Broadband is reliable and quick.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Cwmbran EE  
Absolutely shocking. Avoid!! Cuts all the bloody time, internet only works in the room where the actual modem is..
EE  
EE is a joke with no integrity and no customer service and support.
I have been with the EE since 2018 and I renewed my contract paying £30/mnth in February as I was told I will be getting 47-71 Mb/s estimated download speed range. And that is what I got exactly for 2 weeks and then it dropped down to 28-30 Mb/s.
I gave them a call and the guy who spoke to me told me they will send an engineer to look for any outside connection faults. And if the problem didn't get fixed and if the service did not work as expected then I can terminate my agreement without any charge. When I asked him if I have to be at home, I was told I don't really have to be there as it was an outside job. After a couple of days, I got a message saying there wasn't any fault.
I thought the service will get better so, I waited. But there were no changes and I decided to cancel my agreement and move to a different provider.
I got this letter saying I will have to pay the termination charge of £158.07. Now as I had the right to cancel the agreement as discussed, I gave them a call to clear things. Sounds crazy, I had to talk with 5 different staffs and I had to be on the phone for more than 2 hrs just to talk on this matter and get things clear.
The lady I spoke to in first place told me THE ENGINEER WAS NOT ABLE TO BE THERE BECAUSE OF CURRENT COVID SITUATION and was trying to help me out. The line was kept on hold but after a while, the line cut off. I waited for 5-10 mins hoping I will get a callback. Nothing came.
I gave them a call again and spoke to this guy and mentioned him the same thing again. Guess what, the line got cut off.
I had to call them again and this guy, the third person I spoke to told me I have to pay the charge because THE ENGINEER WAS THERE AND THERE WAS NO FAULT WITH THE CONNECTION.
Now, WHO SHOULD I BELIEVE TO???????????????????????????????????? the lady I spoke to in first place or this guy.And guess what, I told him they are saying me different things. As soon as I mentioned to him that, he transferred the call to another staff from the technical section.
Now, this lady told me because of this current situation they need at least 90 days to fix the problem and I am not allowing them to do that and that is why I have to pay the charge. I tried to explain to her but then she transferred the call to her manager. Now, the manager told me the engineer did come to my property and I DIDNOT GIVE HIM AN OPPORTUNITY TO GO INSIDE MY HOUSE TO RECTIFY THE FAULTS. Also, they expect a call from me if the service is not working properly.
My question is how many times do I have to ring them and tell them about the same thing again and again. Also, EE usually put you on hold for long and they transfer your call from one staff to another having you explaining the same thing again.
As you can see people are saying different things just to make me pay that charge. There is no big issue with paying the charge but since they are lying and making things up, that is clearly a lie. Can say, that is a fraud. This manager told me this is how they do the job. But I say that is how they rob the customers. I am ready to go forward with legal terms as I cannot stand it. After this, I am never going back with EE even though they give me free service and I would not recommend anyone if you are a person with the principal and you don't want to get robbed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kent EE  
Constantly cuts out and should not take 30 minutes to watch a 10 minute video. When we have tried to call and resolve the issue, we just get told that there is nothing wrong. Disgraceful.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Oldham EE  
Router doesn't stay connected for more than half an hour max, the majority of time it's down. I honestly don't know what I'm paying for since EE don't provide any actual service other than a stupid annoying yellow light. Customer service told us it's because the router is too close to other electronic devices, when it isn't. It's got its own corner of the room.

So if you want to pay £35 a month plus line rental for a blinking yellow light then go ahead, but you won't get anything more out of it.

I've been with EE for years, unfortunately they're my only option in this backwards, remote area. The routers never last more than a few months without ceasing to work, but at least they replace them for free.

I just want to go online, to use the internet like everyone else, but as long as I'm stuck with EE I don't see that happening anytime soon :(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales EE  
I was stuck with sky broadband for 18 months then got my EE broadband then that contract ended both broadband are the same speed but i was always having problems with sky internet cutting out when I was online gaming but I dont have that with EE so I'm pretty happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Livingston EE  
I don’t know about other people but Iv always had good customer service, even when my internet had stopped working. EE gave me free data when I had no internet for three days. Iv had an EE engineer come out and very honestly said that, fibre internet isn’t in my area and not to get it if an EE sales person rings me to upgrade. I can’t fault EE, yes they are expensive but I would never go with virgin or sky or BT, as their customer service is terrible. Doesn’t make sense if BT took over EE, why does EE internet work fine in my area, but BT internet doesn’t. Very strange.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham EE  
Only got service 4 days ago .basic package .but speed the same as my BT fibre was .
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Crowborough EE  
EE broadband is absolutely terrible. You won’t even get half of the average speed they state on their websites. Even when you complain about this all they do is ask you to reset you modem which doesn’t do anything.
  • Customer Service
    3 stars
London EE  
Please don't bother yourself using this broadband very poor customer service staffs are full of lies I regret signing for their contract.No signal at all you cannot even use a single phone and you pay them.Not reliable at all.
Halifax EE  
Connected with no Internet access multiple times per day, sometimes for up to 2 hours but apparently there is nothing wrong with it. Absolutely sick of EE.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Oldham EE  
EE treat their loyal customers, who have been with them for decades, unfairly. They charge them way more then new customers.
Last time I upgraded my broadband into Fibre broadband after having lowest speed. I agreed to pay £27 monthly by direct debit.
It has improved for a short time and got even worse after that.
Moreover, I was charged £32 per months.
This month I found out that I was charged £41 with no notifications or whatsoever. Very disgusted by this!!!
Can’t wait to leave EE!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Croydon EE  
Don’t even bother using EE Broadband. Every time I try to use the internet, it will either just not work or it will work momentarily and suddenly crash. After speaking to customer service, they said that the problem would be solved. It worked fine for a few hours and then the problems only started to occur again. The broadband is also not worth the price as the speed of the packages they offer for the price they do is not a good deal; and I regret signing the contract. If I knew the broadband would offer so many issues, I wouldn’t have even considered EE as a potential option.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Contract due for renewal soon so I phoned EE. Someone answered immediately. Negotiated a good price. Very helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Evesham EE  
Don't waste your time. The only good bit is customer service. At the start it was good but they don't seem to care about keeping you interested because the quality drops quick.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Maidenhead EE  
4 stars because Toni at EE was genuinely trying to help. Unfortunately, her determination was not matched by the service. If the broadband connection lasts more than an hour, it must be while I'm asleep or not looking. Changing to another supplier and it really cannot happen soon enough. If you are thinking about moving to EE...don't
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
WORST WIFI EVER!
Do not do it to yourself. Even when I am the ONLY person as home and I am RIGHT next to the router, it still does not work.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Since we got this broadband I have at most had 5 mb/s. My parents are paying for a plan where we should at least have 20 mb/s. A few weeks ago before the lockdown in Edinburgh, a man came to try and fix it, he was nice but did nothing to improve our wifi. And just yesterday another man came (but couldn’t come into our house because of coronavirus) and did absolutely nothing to help. In fact my internet has slowed down even more, down to 0.4 mb/s. That is terrible!!! My parents for some reason don’t want to change broadband but this is the worst internet I’ve had in my life. As good as McDonalds wifi.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
Switching to EE broadband has been one of the worst decisions I have ever made. I have been a long-standing mobile customer so it seemed a 'no brainer' to switch, taking into account the advertised speeds and the addition of 5 Gb of data to my mobile account each month, which is great because you will chew through that in the first few days each month when you don't even bother trying to connect your mobile to the broadband when at home. The speeds are awful (getting well less than 1 Mbps consistently), it keeps dropping out and it doesn't each more than about 6-7 m from the router. Avoid like the plague. Just do not bother.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
South East London EE  
Absolutely excellent speeds i definitely recommend the fibre plus broadband if you have loads of devices connected to the wifi at the same time on the first day i recieved speeds of 50mbps
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
78 dickens road EE  
Moved over last June to fibre due to poor internet speeds but staying with EE who were my provider. Initially received for a couple of months speeds of 28mb but this has slowly dwindled down to 23 to 25mb max and service can often be eratic. Not that happy but tied in for 18 months.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Paddock Wood Tonbridge EE  
Remote village so strength could be better. Overall, mostly satisfied.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Shrewsbury EE  
This is an initial review as line has only gone live this morning.
I had a chat I store with very helpful member of staff. Signed up, I've had emails and texts informing me of progress and when equipment would turn up. Everything happened when I was advised it would be.
Switchover day the old router was flashing, just unplugged that and plugged EE one in. There is a handy plastic tab on the side you can remove with the password and other info on, such a good idea.
Had no problems at all while experience has been seemless. Speed is 2mbps slower but likely to increase to 28 where it was when it's settled.
I used Call Centre once to ask if I'd need to contact Vodafone, that call was answered quickly and I was told they'd handle everything and they have.
So far very happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Co durham EE  
I am writing this as a balancing exercise, reviews are often biased towards negatives as those experiencing poor service feel the need to share their issues whereas those experiencing a quality service just take it for granted (the service is just as it should be) and make no comment.
My own personal experience of EE has been good speeds and very reliable.
Customer service though rarely used has been prompt and efficient.
A recent fault resulted in crackling on the phone and seriously reduced broadband speed.
This was correctly identified as a fault on the local loop and passed by EE to Openreach for a home visit.
It was resolved in a few days, the fault being located as a bad joint on the outside of the house where the underground service cable had been extended to continue to the master socket.
The only other issue I have had in my years with them was a loss of internet for 2 days, but that affected multiple ISPs across most of northern England and wasn't under their control.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Doncaster EE  
Absolutely disappointing and robbery, I did a transfer of my ee broadband since 03/01/2020 since then today is 20/02/2020 my hub keep rebooting and not working, it turns on for 1 and 2 hours and then stop working for 5 hours and more (no internet) I and my wife called several time to get somebody to fix the problem 3 times we didn’t got an engineer the 4th time we booked an engineer from 8 to 1 pm he came at 8am i was sleeping due after work I was so knackered i couldn’t hear the phone then I did it yesterday and was confirmed with text message yet nobody came it’s 12:50 pm, the think which making me crazy is that to get service it takes you ages and nothing is done but when is about payment we never delay them it easier for them to take money but not to do a good service, this February i was struggling with internet (ee broadband) it was sooooo bad suddenly I found a text message telling me that my bill is ready to pay it which is amount of £31.50 that so silly and not good for this brand at all and if you want to stop the contract they gonna 100% telling me you need to pay an amount bla bla ..... I’m just tired pffffffff
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
12 chamberlain close EE  
I switched in January from BT to EE didn't want to as BT has always been reliable but having got EE at 1/2 price the decision was taken out of my hands but cannot say a bad word about EE as the service is as good and speed is slightly faster (2-3 mbps)so would highly recommend EE from my experience to date
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Llangollen EE  
Very poor internet. There guaranteed speed checks are also a scam. They go off the speed going into the router NOT what speeds you get. Was promised 30 and I'm lucky to get 20. Router is shockingly bad. 3 bed house and I cant get signal upstairs. Internet drops out randomly, was told by EE that it was the fastest in the are, also not true as next door has double the speed.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham EE  
was a very good company until BT got their hands on it.
BEWARE if you are considering a fixed price contact with them, their current contract give them the right to increase your by CPI. so much for a " fixed price contract"
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
west midlands EE  
Big mistake switching to EE. Great talk from sales person on ease of switching, speed of service - even gave me a personal email address if I had any problems. Needless to say all rubbish. EE take over the line then all goes dead - no phone, no BB and very poor contradictory response from EE. AVOID THEM USELESS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lyme Regis EE  
Poor service and NO parental controls in place to protect children instead wanting you to MICRO manage each device. DO NOT BUY I you want to protect your children’s online safety as they are not interested in helping and direct you to Norton who on doubt they have a nice relationship with for year 2 sales that you have to have to continue the service whilst in contract or your children can watch any online content they want online via WI Fi.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Suffolk EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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