BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 1334 customer ratings since 2023-05-21 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,598 Customer Reviews over 360 pages

  • Reviewer
    Location
    Burtonwood
    Reviewing
    BT
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Problem has been ongoing for about 7 weeks. Underground work needs to be carried out. I was told it had been carried out but it is supposedly being carried out today. They told me lies and broadband speeds are pathetic - 332kbbs download 328 kbps upload.Would not recommend BT.
  • Reviewer
    Location
    Belfast
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    pricey, but very good service and speed
  • Reviewer
    Location
    Winkleigh
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    A disgrace, being led to believe a given speed. And finding out out that the claims is nowhere near what was said. legealised fraud.
  • Reviewer
    Location
    Bridgend, Wales
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Download speed is a rubbish 400kbps!!
  • Reviewer
    Location
    Sherborne, Dorset
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Terrible broadband performance at around 0.3Mbps being delivered after a recent housemove.
  • Reviewer
    Location
    Elstree
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Get very good speed and home hub is excellent
  • Reviewer
    Location
    Swansea,UK
    Reviewing
    BT
    Date
    Ratings
    • Speed
      1 star
    Comments
    Service liable to cut off,even told network is busy yet I pay and only get low speeds,so presumably my low speed connection is cut off while others paying the same but with more than 10 times my connection speed are getting service.
  • Reviewer
    Location
    St Columb Major, Cornwall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    It says my line's good for 6MB/S, i'm downloading/streaming at 7.1MB/S. Always on, Very reliable.
  • Reviewer
    Location
    England
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    we have never had wireless broadband, had to use ethernet cable, is so slow unbelievable. after numerous calls with very little useful help, engineer found we have a faulty service cable to property, still not fixed. quite often we have no access to internet at all for long periods of time, customer service is a lol. cost nearly 50 pound a month, bt vision not available at all. still given runaround every time we call, not to mention total chaos with biling. if we ever get a decent tel line, will change asap. in short bt a waste of money,time,
  • Reviewer
    Location
    NORFOLK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    At the moment I am paying £37 a month to receive between 150-380 kbps. Every time I complain it raises to about 1.4 mbps which is still not very good. Methinks it is time to stop the direct debit.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.