3,598 Customer Reviews over 360 pages
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2009-09-18
- Comments
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BT has to one of the worst run companys i have ever been with. The customer service is terrible and the speeds which they say you will get are a complete lie.
- Location
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- Location
- Buckingham
- Reviewing
- BT
- Date
- 2009-09-16
- Comments
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Its ok if nothing goes wrong, but any "Techie" calls go to India and the English is barely understandable - no use when trying to explain things. I was trying to get to the bottom of why I was getting a low signal but I couldn't understand what the Indians were saying and they couldn't understand me !! Left in the lurch.
- Location
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- Location
- enfield
- Reviewing
- BT
- Date
- 2009-09-14
- Comments
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After 7 years of support to BT, I still pay £26.99 per month for about 1.88Mbps download. I have asked BT for a fixed IP address as compensation for such poor download speeds in order that I can host an exchange server, but they have declined stating I should re-sign up to a business account, but the speed may well stay the same as it is now.
- Location
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- Location
- Home
- Reviewing
- BT
- Date
- 2009-09-12
- Comments
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Difficulty undrstanding customer Services
- Location
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- Location
- Harrow, North London
- Reviewing
- BT
- Date
- 2009-09-09
- Comments
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My line is ADSL2+. I am 850 meters from the exchange. The internal wiring in new. I am getting 750kbps downstream.
- Location
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- Location
- Eaton Socon ST NEOTS Cambs
- Reviewing
- BT
- Date
- 2009-09-08
- Comments
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SKY was very slow and timed out regularly and particularly in on-line auctions. This resulted in not being able to bid and losing items by the time of re-setting back. SKY also sometimes completely disappeared just leaving LAN connections and no (Big Computer Icon)Internet Connection. I joked when leaving SKY I could 'RUN FASTER' :-) The upgrade they gave me for an extra five pounds a month was no better. I did give them a chance but nothing changed. To-day I received and setup the BT hub package I ordered.It was effortless,in fact all I did was connect the wiring(ADSL Filter,Phone Wire and LAN wire). It is so fast 100% faster than SKY nearly 6mb to SKY's 3-4mb. I'm glad I switched to BT, a better service for less.
- Location
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- Location
- warrington
- Reviewing
- BT
- Date
- 2009-09-06
- Comments
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very poor speeds, Dial up was faster, average speed is around 180KBps - 240 Kbps (or 0.18 -0.24Mbps). Ringing customer services gets the same responses, although we told you it would be a 4Mbps line that is a maximum and I can see you were suposed to be quicker I change that for you now. Every 6 months you ring the speed increases to 2 - 3Mbps and then slows down with in a few weeks.
- Location
-
- Location
- YORK
- Reviewing
- BT
- Date
- 2009-09-06
- Comments
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They, BT , are a joke. I pay for up to 2MB per second. I get 320kbs. The service is not good, they take the micky. You are unable to speak anyone who is interested. If you complain enough the speed may improve, for a short time!
- Location
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- Location
- wiltshire
- Reviewing
- BT
- Date
- 2009-09-03
- Comments
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I was promised three Mb, but have never had it for more than a few minutes. For months they were replacing lines in the area, during which we seldom had more than 0.5 Mb, and many times my IP profile gets 'stuck' at 130K, and can stay down often for a week at a time, until my frantic telephoning persuades somebody to move their finger to press a button and reset it. I cannot tell you how many hours I have been on the phone.
- Location
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- Location
- Wiltshire, UK
- Reviewing
- BT
- Date
- 2009-09-03
- Comments
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Since competition came into our area, BT has always demanded a high price for their ASDL. Now they are around 50% cheaper without explanation, other than I can never achieve a good connection. I discovered I have been double interleaved at the node, and as very very few suppliers will ever divulge the contention ratios, I suspect I'm sharing a measly 8mbps with 500 people.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.