3,598 Customer Reviews over 360 pages
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- Location
- England
- Reviewing
- BT
- Date
- 2023-08-03
- Comments
-
BT customer service very very very bad people very rude
I will never go back to bt
- Location
-
- Location
- Ealing Broadway
- Reviewing
- BT
- Date
- 2023-08-01
- Comments
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I had a bad experience with BT broadband service. After hearing that it was the UK's best service provider, I entered into a broadband contract which includes WIFI and a telephone line. After my three failed attempts in making an effort to begin the arrangement with BT, I decided to opt out of the arrangement as I had waited for a month for the installation of WIFI and the landline which is unacceptable.
- Location
-
- Location
- Wales
- Reviewing
- BT
- Date
- 2023-07-31
- Comments
-
We were promised speed and solutions - the only things we got were delays, mistakes and problems.
They were very fast in selling and pushing for signature, but when it came to receiving what we had ordered mistakes wouldn't stop happening from BT's side.
Radio silence - and not only from sales people we had been working with, but also from the Commercial Director.
In fact, to date, there is still no answer to my latest email asking for the cancellation of the product. It was ip.liverpool who had to close it in the end.
Absolutely NOT RECOMMENDED for businesses.
Shameful customer service
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2023-07-30
- Comments
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Truly one of the worst customer service experiences I have had with a company. I was an existing customer and they left my family without internet for 3 weeks when I “upgraded” to full fibre. I then had to do all the chasing with over 20 phone calls to try and work out what was going on. And supposedly this has happened to over 12,000 customers so they clearly don’t know what they are doing with this fibre upgrade and it’s a total shambles but they continue to sell it. Everyone I spoke to on the phone told a different story and timescale regarding the internet getting connected and then they started to blame it on “bt wholesale” which supposedly is not directly linked to bt and so they customer service department then washed their hands of it as they couldn’t do anything. Then once we were finally connected I was told it was now an openreach fault and they were to blame and that they would have to compensate me which would take a maximum of 30 days and once again that didn’t happen either. I even emailed their CONSUMER-RESOLUTIONS email address on a number of occasions and got no reply. Avoid this company as they clearly dont care about their customers and have no interest in helping when it’s actually needed. Absolutely useless. On top of all this I haven’t noticed any real improvements in internet speed with the full fibre which I also rate as very poor
- Location
-
- Location
- Southend on sea
- Reviewing
- BT
- Date
- 2023-07-28
- Comments
-
Awful I wouldn’t recommend BT to anybody
- Location
-
- Location
- Berkshire
- Reviewing
- BT
- Date
- 2023-07-27
- Comments
-
I’m so happy as low cost as on benefits & they check. Very happy can watch things on iPhone & watch tv. Customer service female helpful but issue as don’t know bt number. I have a tv package with Netflix. Netflix very helpful. Sometimes loading issues maybe. Don’t know much about it.
- Location
-
- Location
- West Midlands
- Reviewing
- BT
- Date
- 2023-07-26
- Comments
-
Had full fibre to the house installed and to be fair the main computer that is wired is getting the 500 mbps the WiFi is terrible, getting worse speeds that the previous set up, even though the router is in the same place. Overall a waste of time.
- Location
-
- Location
- Spalding, England, UK
- Reviewing
- BT
- Date
- 2023-07-21
- Comments
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I found BT reliable for stability only. The service has downgraded if you need support lately and they now charge you £18 if you are in contract or not, to stop there services, which no other company will do to my knowledge. In my opinion its not worth starting with BT as they will only take whatever money they can from you, as they are in my opinion going rapidly down hill and claiming what they can from us all. I complained about the "disconnection charge" and after and hour of chatting to someone across the world, I got discounted a whopping 0.48p! Wow never going to BT ever again, my advice stay well clear unless you are prepared to pay extra for no better than what other companies can provide. I mean I got my broadband now 2x cheaper and 3x the speed with UPP Broadband and couldn't be happier.
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-07-18
- Comments
-
Ordered new broadband we were moving home. Promised new installation by 6th July 23. Been put back 4 times now 28th July 23 absolutely shocking from customer service.
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-07-17
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.