3,598 Customer Reviews over 360 pages
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- Location
- Reading
- Reviewing
- BT
- Date
- 2023-08-16
- Comments
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I don't recommend BT internet service to anyone.
Very bad experience about internet service and BT policies. I would like to give less than one rating but there is no option available. Since I had to leave UK due to some unfortunate reasons and they don't have any policy which can waive off my account closing charges.
Just wanted to milk customer's money.
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2023-08-15
- Comments
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I upgraded to full fibre and now internet pages are slower to load or only partially load. These apart, I have not noticed any differences except the cost! Don't be tempted by upgrade offers.
- Location
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- Location
- South Wales
- Reviewing
- BT
- Date
- 2023-08-15
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2023-08-11
- Comments
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Service is the worst and it’s been three days without anyone from BT to fix the issue.
BT is not eligible for even one star and as we can’t input negative points here I am
Putting one star. We have been following up with them from last 4 working days and the issue is never been fixed.
- Location
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- Location
- Scarborough
- Reviewing
- BT
- Date
- 2023-08-10
- Comments
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Consistently terrible, second time using BT broadband, and for the price, the connection is shocking. Wishing it wouldn't exist tbh so it would stop luring customers into thinking it's good and wasting money.
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2023-08-09
- Comments
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Tried to change from EE to BT as BT were doing a cheaper broadband package. We were told mid July it would be a ‘seamless transition’. 10th August now and we STILL have not been connected. No proper explanation apart from ‘technical glitch’. For the last 5 days we have been told a supervisor would call us, still waiting and no nearer knowing if we will ever be connected. Absolutely appalling service
- Location
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- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-08-08
- Comments
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Been waiting since 6th July for broadband.All we keep getting is fauls promises and different excuses every time we ring up. Shocking
- Location
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- Location
- Huntingdon
- Reviewing
- BT
- Date
- 2023-08-08
- Comments
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I have been waiting for Broadband connection for a while. Today I rang customer services and spoke to Jason.
He was so helpful and answered all my queries for me. He made the experience much less stressful.
- Location
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- Location
- Lonfon
- Reviewing
- BT
- Date
- 2023-08-04
- Comments
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I would not even give a single star to BT as its been a horrible service with the customer care and sales support team members. We have been promised with a temp router until the BT main hub activation happense (which effectively is taking forever), which we everytime call them and they say they cant see any order being placed.
I dont know whats going on with BT service that every other day we call and the customer care ends up placing a new order which we have not yet received.
They also say they dont have a tracking id / there is no way they know whats happening with these orders.
This is the most horrible service we have ever got.
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2023-08-03
- Comments
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Not possible to give negative stars or I would. Switched to fibre broadband with them, however we were not told that the package included digital voice telephone service, so that was a suprise when the router came. Then, they were unable to connect on the day they said the would and kept saying there was no problem. Eventually they said they would send an engineer but if the fault was with our equipment we would have to pay an extortionate fee and hourly charge. We were confident it was not a fault with us as the previous supply worked without fault, but they made us feel very worried we would end up with a massive bill. Eventually an engineer came out and got us connected two and a half days late, and the fault was with them their end. We raised a complaint but we were told there would be no compensation or any reduction in the first bill as a guesture of good will. They then tried to close the complaint saying it had been resolved..... BT is an utter disgrace.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.