3,598 Customer Reviews over 360 pages
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2023-09-06
- Comments
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Carried out a house move only to be advised that I can not cancel as I am fixed into a two year contract. Moved houses with BT only then to be charged a cancelation fee £200ish even though Its a house move. House move was then cancelled by BT and advised I would need a new account with a new 2 Year Fix. After this was done had a Openreach engineer contact me to install a new line even though one was already installed. Received a number of emails stating me I will.be charged £50.unless I return my kit which I am entitled to as a new customer.
This company is a joke
- Location
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- Location
- Brighton
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
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Horrendous service. A recent "upgrade" to fibre that has been out of use for 4 weeks since connecting. 8 calls to BT, 2 home visits and no further forward at all. Meanwhile we are unable to work from home. BT have misconstrued our and their accounts and fail to accept any accountability or goodwill need. A sad situation as we have been customers for 5 years and out internet was fine before the "upgrade!". AVOID.
- Location
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- Location
- Bracknell
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
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Frustrating experience with BT broadband service sales team.
I've been trying to get the broadband service installed for the past 8 months, but it's been a constant struggle. The sales team keeps placing new orders and then cancelling them without any notification. To make matters worse, they even hang up on me during calls. This whole ordeal has seriously impacted my ability to work from my office effectively. The lack of communication and professionalism is extremely frustrating.
- Location
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- Location
- Dudley
- Reviewing
- BT
- Date
- 2023-09-01
- Comments
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I can't give no stars don't bother I beg you don't bother with bt no customer service just deny everything deny everything I have been putting up with rubbish connection for years but every ok despite evidence so it has got to I can't talk to them they make me ill
- Location
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- Location
- hastings
- Reviewing
- BT
- Date
- 2023-08-29
- Comments
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Business broadband account has got a cancellation fee of approximately 350£ that kicks in 24 hours after installation, they won’t tell you about.
14 days cooling off period they advertise on the internet is just advertising.
Read the cancellation section carefully.
- Location
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- Location
- Rotherham
- Reviewing
- BT
- Date
- 2023-08-28
- Comments
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Absolutely Shocking… never offered me the price promise as an existing customer. They tried to charge me double what a new customer would be charged so I wanted to leave and use Sky. They then offered me a deal and left my order pending. I have been without internet or a landline for a week now. You ring up and speak to different people and get absolutely no where.
Shame on you for a disgusting service and still got no further. They offered me a £10 credit which is a laugh…
- Location
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- Location
- London sw10
- Reviewing
- BT
- Date
- 2023-08-23
- Comments
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The most awful, unhelpful, dysfunctional, dishonest company I have ever tried to deal with. Incompetent on an industrial scale. The engineer who is finally supposed to fix the WiFi problem just called to say he can't find the problem the problem is that after 5 days they have sent him to a totally different address in another part of London. Morons. Never use them if u don't have to. Customer service is customer disservice. Zero points for anything.
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2023-08-23
- Comments
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Terrible service. I have recently moved home and tried to set up BT broadband. They have cancelled my order 3 times and I have only found out through logging on to my account to track the order. No communication from BT. Very disappointed.
- Location
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- Location
- Felixstowe
- Reviewing
- BT
- Date
- 2023-08-22
- Comments
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If only there was a zero stars to give this company would be the first! Awful, disgusting and dissapointing every time I need to deal with thsi copmany! setting up broadband at the new address is nearly impossible and you gotta wait up to 3 weeks because they just simple don't give a single flying F***!!! Avoid at all cost to save yourselves time, energy and nerves! IT IS NOT WORTH YOU HEALTH!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-08-18
- Comments
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I am writing to express my dissatisfaction with BT broadband. In March 2022, I discovered that a fraudulent account had been opened in my name several years before. I immediately contacted BT to report the fraud, but they were unable to resolve the issue. They 'tried' to get in touch using the email address used on the account - THAT IS NOT MY ACCOUNT so it is obviously not my email address. They did not write to me either.
They passed the matter off to a debt collection agency, even though I have a police case number and proof that I did not reside at the address where the account was opened. They're pawning it off as a civil case.
I am extremely disappointed with BT's handling of this matter. They have been unhelpful and uncooperative, and they have shown no regard for my rights as a customer. I would not recommend BT broadband to anyone, and I would advise others to AVOID using their services.
- Location
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