1,510 Customer Reviews over 38 pages
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- Location
- Gloucestershire
- Reviewing
- Vodafone
- Date
- 2017-11-08
- Comments
-
We've tried most ISPs over the years (TalkTalk, Sky, EE, BT and now Vodafone, and we have had by far the best experience with Vodafone. The most important issue for us was internet speed, (particularly upload) as we upload videos to YouTube as Kiducation UK. We had major issues with BT at our current address - even on fibre the best we could get was 20Mb/s download and 0.4Mb/s upload, meaning 10 minute videos had to be uploaded overnight. BT insisted that this was due to the cable from the exchange to our premises, and that those were the best speeds we WEre going to get as all the other providers available to us use Openreach infrastructure (we live in an area where Virgin Media is not available).
We switched away from BT to Vodafone due to the horrendous customer service, not expecting anything in the way of improvement in speed given what the engineers and advisers at BT has told us. We were shocked when the engineer arrived and plugged us in to 30Mb/s download, 6Mb/s upload, Vodafone fibre. This has been a massive improvement, and allows us to consider some opportunities that we thought would not be available to us (online tutoring for example) due to poor upload speed.
Please do not fall into the trap of assuming that BT will give you better service because BT Group owns several of the other providers (EE, Plusnet) and also the phone lines via Openreach. For us this was not the case, and we get much better speeds from Vodafone despite the fact that they utilise some of the Openreach infrastructure. The customer service provided by Vodafone has restored some of our faith in ISPs after terrible experiences with BT - it got to the point where we had to record all calls with BT customer support to prove what had been said previously, after BT reps "couldn't find a record of that conversation on their system'.
TL;DR
Speeds much better than BT for us
Customer service faultless so far, infinitely better than BT
- Location
-
- Location
- Godalming
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
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Wish I had never gone with Vodafone. They have massive process and customer service issues. The agents just don't know what they are doing, have no agency and it is all so painful. The hours I have spent on the phone trying to sort stuff out. Simply put I have the following issues. 1) Internet regularly cuts out and 4G backup doesn't kick in 2) The Wifi Pro base station and boosters are just cr*p. They don't seem to manage any distance. Opposite the front door is a booster and the Ring doorbell can't connect. 15 ft with a small corner of the room blocking line of site and they don't work. They are really bad and you pay a lot for them. The Wifi Guarantee is meaningless as what can they do? Always someone promises it will improve but nothing changes. Why would I call a wifi expert when it takes 1 hour on the phone to get nowhere?
I couldn't recommend them in a million years. The service and product are very poor.
- Location
-
- Location
- Goodwick
- Reviewing
- Vodafone
- Date
- 2022-11-01
- Comments
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I was a Vodafone Broadband customer for over 3 years, and over that time I generally had a good experience. However, over the past month or so my download speed during the evenings has dropped below 1Mbps (often around half of that). I have been unable to talk to anyone about the problem (either via phone or webchat) and kept getting bounced around between automated responses. I was also unable to talk to anyone about cancelling my subscription and had to take out a contract with another provider and have them cancel my Vodafone contract for me as part of the process.
As a result of this abysmal customer service, I am also likely to cancel my mobile contract when it expires and move to another provider. 1/10
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Comments
-
i was with sky but thought i would try
Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-11-19
- Comments
-
what a joke phoned them 3 times to get this fixed dropping speed all the time paid for over 32.4 Mbit/s now stuck on 27.4 Mbit/s customer service is a joke! if they dont sort this out will be canceling my contract! clowns!!!
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-04-07
- Comments
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was with sky went with Vodafone not the
fastest out but not getting the speed i was to get.i will keep eye on this more and decide what to do!
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-08-14
- Comments
-
i have switched over from sky to vodafone and so far not bad apart from my speed goes up and down but works ok.i left sky because there internet keep cutting of and my kids on there xbox getting disconnected not happy to say.anyway vodafone is ok i think the problem is BT they mess up your line.so far out of 5 for vodafone be 4 if the customer service helped me more instead of saying this and that and nothing done about the speed up and down i would give the a full 5 star..
- Location
-
- Location
- Gourock
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Well what can I say. Poor broadband keeps failing despite having the ‘back up’ sim. Very hard to contact customer services - TOBi is pretty useless. AVOID AT ALL COSTS
- Location
-
- Location
- Grantham
- Reviewing
- Vodafone
- Date
- 2020-02-05
- Comments
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Well I have had this broadband for over a year now and can make several observations from experience.
The modem is not the most powerful and does not give the greatest coverage but it will just about do. It is easy to install and the base settings are adequate for the uninformed though you can delve and set mac address filtering etc if you wish to make it more difficult for hackers etc.
As a previous Origin and BT customer, I can say the guaranteed speed of Vodafone is a vast improvement over the others. I found with both BT and Origin my speed would be great for a month or so but then would slowly drop to ridiculous levels, then after complaining, it would miraculously come back (even though there was no fault, apparently). I blame vectoring.
With Vodafone my speed, whilst not the 55 as advertised minimum is consistent around 52 and I get a 20% discount because it is not 55. Well 52 is much much better than I ever achieved with either Origin or BT so hats off for that. The reason for the slightly slower speed is not a Vodafone issue, the Openreach fibre to the cabinet lines simply cannot deliver a greater speed, yet.
As for customer service, they have a web system that really works, put an issue there and it is quickly picked and responded to. I have to say I have not needed to contact them myself as the system just works and works well and consistently, I have had the line drop a couple of times over the year but that was on both occasions down to Openreach working on the lines and nothing to do with Vodafone (I live in the sticks and an Openreach van on the horizon usually means my line goes down for about 10 mins), but after that all is well and back working again.
All in all, a really good consistent quality service that does what it says on the tin and I highly recommend it.
- Location
-
- Location
- Grantham
- Reviewing
- Vodafone
- Date
- 2018-09-27
- Comments
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HI, well I ditched Origin to move to Vodafone and I am so glad I did.
Origin never gave me the speed they promised by some margin, paid for 38, most of the time got 20 and that after spending hours on the phone with them (Nightmare business)
Now on Vodafone I am getting 50+ and loving it. it has never dropped or gone below 49mb even at peak times. OK I am not getting the promised 55mb but they have given me a 15% discount because of that, so from my point of view, I am paying some £7.50 a month less than Origin and consistantly getting more than double the speed - Bonus.....get in!!
- Location
-
- Location
- Grays
- Reviewing
- Vodafone
- Date
- 2018-04-21
- Comments
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Worst broadband and terrible customer service. Messed with me for 2 months. I was getting 9-15 mbps on 76 mb package when they guaranteed 62.8 min speed. Previous providers speed was 30-32 mb on 38mb package at least but I thought Vodafone can be better and that was a mistake. After 2 months of almost 3-= calls weekly and hours and hours on each call I finally stopped their payments and told them to take me to court as they wouldn't even let me go.
TERRIBLE CS.
Their staff only work for salary and don't care about company's reputation or think about customer.
DONT BUY.
- Location
-
- Location
- Greenock
- Reviewing
- Vodafone
- Date
- 2019-08-08
- Comments
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Terrible customer servic.
- Location
-
- Location
- GREENOCK
- Reviewing
- Vodafone
- Date
- 2020-04-29
- Comments
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Full of lies just to get your money.I ordered the Superfast 2 package so my average speed should have been 63mb but I have never had anywhere near that speed.
I let it go thinking it would take a while to build up speed but nope.
Called up and complained only to be told my property is not capable of getting 63mb and at the order page it should have told me before I placed my order but obviously Vodafone do not care about this and just want your money.
Now my connection is dropping every few minutes and I am needing to reconnect which is so frustrating and I am losing material I am doing online for college as I can not save it every few minutes as it does not have that function.
Overall Vodafone are just liars and cheats so do not pick them as your broadband provider,I wish I had not.
- Location
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- Location
- Grimsby
- Reviewing
- Vodafone
- Date
- 2018-08-28
- Comments
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I would recommend vodafone to anyone who fancies living without internet for two months. If not, then avoid at all costs. I wish I could comment on the speed but we are still currently waiting for an engineer to pay us a visit. Our first scheduled visit around the start of July had to be cancelled. However, when my partner tried to cancel it he was told that he couldn’t. When the engineer arrived to find that no one was in he called my partner and shouted abuse at him down the phone. Vodafone then rescheduled our appointment for two weeks time. The engineer did not turn up. When we contacted vodafone they had no idea why the engineer didn’t turn up and said they would call in a few days with information. Eventually we had to call them as they had forgotten to call us back. They rescheduled AGAIN for two weeks time on the 1st of August. During our wait, a member of the vodafone team accessed my partners personal details and messaged him on whatsapp which was completely inappropriate. The engineer failed to visit again and when we contacted vodafone, like the last time, they said they would contact us in a few days. Again, they did not. When my partner called they blamed OpenReach and the best they could do is reschedule for the 21st of August. They’ve tried to win us over with a free gift but just like the engineers, it probably won’t turn up either. Vodafone are completely unreliable and from what i’ve read, the wifi isn’t that great either. AVOID!
- Location
-
- Location
- Grimsby
- Reviewing
- Vodafone
- Date
- 2018-07-24
- Comments
-
Vodafone Broadband is very unstable always cutting out, struggles to play videos on you tube on the 30mb fibre swapped from BT definitely not as good, cancelled in the 30 day cooling off period worth paying a bit more and getting Virgin I would say.
- Location
-
- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2018-06-23
- Comments
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I switched yesterday. It went smoothly, absolutely no problems at all. As for the speed, I have gone for the lowest fibre option. Last night I streamed a film via Amazon prime and had no issues. I obviously can't comment on reliability yet, but so far I have the same service as my BT fibre for almost half the price.
- Location
-
- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2019-06-04
- Comments
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Don't do it! Hands down the slowest, most unreliable broadband o have ever had. Constantly dropping, stopping and poor Wi-Fi range. Technical support are useles repeating the same stuff over and over and don't seem to keep a log of your previous contact! Gave up in the end and switched to Plusnet, back up to full speed straight away which leads me to believe Vodafones structure can't cope with the numbers of customers they have, plus theier router sucks! The only good thing is theier app
- Location
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- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2021-07-16
- Comments
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Signed up for Vodafone broadband and all was ok until the day of activation. They called me to cancel the engineer visit as apparently not needed but then the service hadn't gone live by midnight. Number of calls later it turns out that the socket in my house needed work (engineer hadn't checked line) and would need to be moved.
All a hassle so cancelled and had to call repeatedly to get it finalised and was still receiving demands for payment after cancellation confirmed. They're also unable to send confirmation emails despite being a comms company.
They just seem very disorganised, wouldn't recommend.
- Location
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- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2018-07-18
- Comments
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I switched from BT a month ago. The switch went smoothly on the day promised. I havent checked the speed but it has been enough to watch copious amounts of Netflix without buffering. I am very happy with the service. Plus I just realised I now have free voicemail on my landline. So overall getting as good service for half the price. Would recommend.
- Location
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- Location
- Gwynedd
- Reviewing
- Vodafone
- Date
- 2022-12-09
- Comments
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Arranged contract early November activation date was 1st December router arrived 3 days before activation. But nothing happened. There customer service is a disgrace it's now the 8th december no connection and there excuse is they are waiting for bt to do something at the box
- Location
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- Location
- Halifax
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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Do mot make contract with vodafone, i have spent hours and hours chasing vodafone customer service and complain deptt but issue hasnt been resolved yet, trust me once you sign the contract they will bully you as much as they can e.g with me when i rang them they said we need to run wire speed test at the time when there customer service is open, but when they are closed they wont take the speed test result that you run on app or on pc, they will try there best to justify that they are sending this much speed on your connection, even they told me that there is something wrong with your house internet wiring, get it checked and it was perfectly fine..
So guys dont buy the broadband from vodafone
Even its sound cheap but trust me it will cost you alot more than what it is.
- Location
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- Location
- Halifax
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
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My DSL connection drops regularly,whicheans no internet at all several times per day. Vodafone support advise me this is down to the network in my area, and nothing can be done. So I'm now trapped in a contract with them for a service they can't provide reliably. Customer service is appalling, they don't do anything at all to help despite dozens of phone calls. Do not use Vodafone if you want a reliable service.
- Location
-
- Location
- halifax
- Reviewing
- Vodafone
- Date
- 2018-08-13
- Comments
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switched from post office to vodafone , a few months ago , i spend most of my time on 4g when home as the broadband is shocking, always dropping out and buffering , when my son comes he cant play games on his phone as the internet is constantly cutting out , rang customer services who told me to download the app and switch channels , did this still rubbish, i just want to use my broadband which im paying good money for, i would not use this broadband again once my contract runs out , very poor
- Location
-
- Location
- Halifax
- Reviewing
- Vodafone
- Date
- 2017-02-21
- Comments
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I signed up in January online to the 76mb package, it was supposed to get actived on the 24th of January which then got pushed to the 4th of Feb, no biggy, then the router turned out to be faulty so I had to wait for a replacement and sent the other back, then when i finally got it plugged in turns out I'm on the 38mb package so I rang up to be told tomorow it'll change over, ring up tomorow and they say the operations team will ring you within 10 days. 10 days pass, no call, no email. A day later I get a text saying it'll upgrade within 24hours, it didn't. I keep ringing everyday to get told tomorow everytime and also thirty pound credit one time to compensate apparently. We're now 6 days past then and no upgrade, I called today to be told tomorow again, she also offered me thirty pound credit again to which I replied I'd already been offered that to which she replied that I haven't got that basically and she can't see any evidence of that ever being offer to me on the system. Seems abit of a joke to me, the customer service are friendly but nothing is gets done.
- Location
-
- Location
- Hallord
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
-
Horrible experience with vodafone in general - not just with customer service. I would NEVER recommend vodafone to anyone ever. This company has terrible communication of guidelines to customers. HATE is the best word to describe my feelings towards this company. LET PEOPLE LEAVE WHEN THEY WANT TO!!!!!
- Location
-
- Location
- Hamilton
- Reviewing
- Vodafone
- Date
- 2018-02-25
- Comments
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I first ordered broadband services from Vodafone on the 1st of February, needed a new connection so arranged a date for the engineer to come and took a day off work for it. They cancelled the order and I had to start again and after numerous failed attempts to get through to them and after well over 2 hours spent on hold I finally arranged for a new date with an afternoon appointment. They changed it to a morning appointment which was not possible for me and I specifically said that on the phone so now I don't have any day for my broadband to get installed. It has taken almost an entire month and still got absolutely nowhere. Don't waste your time with these useless incompetent idiots the customer service is absolutely shambolic there is no communication between staff whatsoever.
- Location
-
- Location
- Hammersmith Broadway
- Reviewing
- Vodafone
- Date
- 2018-02-08
- Comments
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Vodafone home broadband is the worst i had so far. Unfortunately when i moved flat, sky, which is so much better, could't be installed quickly, because it was christmas season. At that time, because i had mobile with vodafone, i took the risk to accept their broadband offer.
I regret i didn't wait for Sky.
Vodafone internet at home is slow, crashes, doesn't reach the whole flat and is so unstable. Not to mention their customer service... i would never advise them to anyone
- Location
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2021-11-12
- Comments
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Internet will regularly drop out, most days, often multiple times. It returns quickly but the repetition is beyond irritating and would make it unusable for anyone working from home.
- Location
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-10-20
- Comments
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Avoid like the plague. Mis-sold a contract they could not deliver, lost my landline number 4 times and had to have different ones, cut off my internet. Now after 3 MONTHS they have said they are unable to get me a landline number as they have used them all up. So no landline or internet for 3 months. Now have to go somewhere else!
- Location
-
- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2018-02-19
- Comments
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We recently cancelled our fibre with Sky due to this one being alot cheaper. I was slightly worried after I signed up reading some of the reviews, but after having it for 3 weeks its been fine,.
the router is much better than the sky one and I no longer need to use my additional TP Link Wifi booster. The speed is actually better than I was getting before and the app is really good and has all sorts of features,.
- Location
-
- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-03-03
- Comments
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The shop staff helpful but the customer service if you call about an issue is terrible. 5 hours on the phone today being passed piller to post and still not resolved. Cancelled my contract and will seek another provider. The shop staff don't have access to customer service or a useable phone in store. Yep vodaphonr shops have no phones for the staff to call out on.
- Location
-
- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-08-12
- Comments
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Was only with them for 10 day. The Wi-Fi box they give u dose not give the speed they promise you. No where near good enough. They just wanted me to wait until the 14 days where up so I would be Tied in for two years and word have to pay to cancel. Very poor from a Company like Vodafone.
- Location
-
- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
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I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment.
- Location
-
- Location
- Hants
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
-
Didnt even get as far as getting a package with Vodaphone. Got a text to say 'unknown technical issue' had meant my online order didnt go through (despite getting emails saying it had). Then spent best part of an hour being sent from pillar to post on the online chat. When finally got to chat to a human he couldnt get the system to ID me using my address and debit card details. Tried 3 times and each time system told him it had failed. Tried to phone them, could get through because I dont have an account no. (cos I dont have an account!). Phoned my bank who assured me that Vodaphone had just tried 3 times to ID me using my card details and were successful each time. If its that much trouble to even order a package - and impossible to actually speak to a human - I wouldnt touch this company with a bargepole.
- Location
-
- Location
- Haroldwood
- Reviewing
- Vodafone
- Date
- 2018-11-14
- Comments
-
One of the worst broadband providers. Not reliable at all. Disconnects a lot. Very slow speed when I joined them they said at least I should get 40 mbps but now getting 7 mbps. In a 18 month contract. Not sure how to get rid of them
- Location
-
- Location
- Harpenden
- Reviewing
- Vodafone
- Date
- 2021-03-04
- Comments
-
KEEP AWAY FROM VODAPHONE
The company is a complete shambles.Very poor service and customer service is non existent. You'll be pulling your hair out in no time
- Location
-
- Location
- Harrogate
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
-
Business broadband and phone line connected in August, I've had 2 weeks working internet and took 4 months to set up a call divert.
I have just moved house and they have disconnected my service -there mistake again and they have given my business landline number back to sky so I have lost it!!!! They offered me £100 compensation and no disconnection fees, worst customer service I have ever known I can't even describe how bad it's been. The ombudsman is now dealing with them.
- Location
-
- Location
- Harrogate
- Reviewing
- Vodafone
- Date
- 2018-08-14
- Comments
-
Despite promising me that I could keep my landline number, I have lost it, and the combined forces of the Chief Execs offices at Vodafone and BT seem incapable of retrieving it. Vodafone have now agreed to compensate me. Do not believe them if they say you can keep your number. They will give you a new number and then have no interest in porting your old one.
- Location
-
- Location
- Harrogate
- Reviewing
- Vodafone
- Date
- 2018-02-01
- Comments
-
I was tempted by Vodafone’s January offer to switch to what looked like a cheaper and faster service. Having tried to switch, it turned into a disaster, and I agree with others who say stay well clear. The customer service is truly awful. I had scheduled twice for them to give me a go live date and on both occasions they inexplicably cancelled the order without telling me. The first time sky had switched me off, so I was left without broadband for 3 days until I could grovel back to sky to re connect me. No matter how good the offer is don’t use them they cannot be relied on
- Location
-
- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2021-05-05
- Comments
-
Last two months Telephone Down and broadband frequently down. ever time i call automated message your area surge we working on it. f
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.