TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6104 customer ratings since 2019-11-24 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6017 Customer Reviews for TalkTalk

  • Showing page 2 of 151, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Honestly I don't enjoy leaving poor reviews. This occasion however is a must.

Stay clear away from this frundulent company, who only seem to care about getting an order placed.

My issue should have been resolved with them as I spent at least an hour on the phone. The manager gave me reassurance, my issue persists.

The complaints department hangs up like literally stay well clear.

I have never been this shocked at an appalling service.

I will be leaving reviews elsewhere.

Stay away, they will lie and make excuse.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nw104hh TalkTalk  
Honestly the worst company iv had to deal with. not one of the employees no more english than "welcome to talk talk". not being funny but if all i have to communicate is my voice... why the hell would you put someine on the other end of the line with veryVERY V E R Y limited english.

above this the connection is almost nonexistantant, forever restarting the router to remove red lights (this is our 3rd router)

phone line conveniently get cut when the customer service team cant understand what you want.

absolutely shocking. they have made me so angry. Dont worry this company wont last long. look through the rest of the reviews here. they are infact...awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bilborough TalkTalk  
First off our broadband was not working for 2 weeks following instillation I called talk talk and after an hour of excuses they finally agreed to Send a new router.Shortly after I ordered one talk talk to box which they sent and had left with a neighbour who had told me he had received nothing however I had already been charged...called again for around and hour and a half and was passed from pillar to post with little to no help,after speaking to customer services again they sent me another free of charge however they charged me for it ! So again I called up after explaining the situation several times they agreed to refund me if I sent back the box I had recieved.Two weeks after and still no refund have contacted again with possibly the worst customer service I have ever recieved,Rude and unhelpful and completely useless would never recommend to anyone ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
If I could rate 0 i would. I use my data on my phone 90% of the time I'm home cus talk talk doesn't work at all, we r now paying over 50 a month for Internet speeds of up to 6mbps when we should be at a garuntee of over 20 at least, I cant even watch Netflix cus of how bad the Internet is and no one would even help us at talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rutland TalkTalk  
Not good at all I signed up for fast internet and gess what it’s very slow so I will be leaving and I will pay the cancellation fee to leve talk talk are not Reliable go somewhere else for your internet
  • Satisfaction
    1 star
  • Speed
    1 star
Stoke on Trent TalkTalk  
This company should just die.
I got a broadband speed of a whopping 0.02mb all day Today!!!! I couldn't even load Google.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnforth TalkTalk  
Total deniable rubbish, I'm lucky if i reach 4Mb/s usally hits 3.2Mb/s dropping constantly to 2-300Kbs up to 1Mb/s back down the all the way up to the dizzying heights of 4 to 4.5Mb/s for a second then plummets right back down to the low kbs again!! it can take days of leaving my xbox on 24/7 to dl 1 xbox game, so i constantly have a queue a games to dl and thenyou have updates 2-3 gb which means you can't play the game untill the update is dl but you also cant stream anything either because Talk Talk can't seem to handle streaming and dl at the same time! How these adverts for braodband show entire familys mum, dad, 2-3 kids all streaming , gaming, dl in there diffrent rooms from the one broadband provider (i.e Talk Talk) all together at the same time is a joke. And i use Ethernet cables over wifi as the wifi doesn't seem that great connection either! I also completely agree with one of the other reviews about constantly having to switch off and reboot the modem to get it to get back to its amazing 2Mb/s dl speed as it will regularly freez or stop all together. Rubbish is the polite word personaly I'd describe it in far more colourful words if i could ( and regularly do in the privacy of my own home.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harlow, Essex TalkTalk  
Slow disappointing excuse for broadband. Its disgusting and i do not recommend it where ever you live. Dont get it for your own sake.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
I am so disgusted by TalkTalk's service that I don't particularly wish to spend any more time than necessary thinking, speaking or writing about them - they have already wasted enough of this.

So in generic brief, they are the most pathetic providers of any service I have ever come across. Their customer service is outrageously appalling and you purchase their services at your own (considerable) risk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth TalkTalk  
Our broadband is supposed to be 20mbps with a minimum of 13bmpbs.
What a joke that is, as we only ever get 1-4mbps if we are lucky.
The internet cuts out literally every 2 minutes I am not even joking.
Whenever we try to call them they never answer and when I try to use their online chat either my internet cuts out or they end the chat on me.
I am paying £33 a month to not be able to use the internet.. absolute joke of a company! never use them.
Ordered a package with Virgin media and cannot wait for it to be installed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Such a shame that there is no 0 star option.

I have been running off talktalk for just over half a year now, and it has been the worst 6 months I have ever had on the internet.

They boast to have an amazing internet speed, but their speed is second to a snail. I watch videos, netflix, youtube etc, and it buffers every god damn time.

They offer the unlimited package, but it is FAR FROM UNLIMITED. I have to pay an additional £40 a month instead of my standard.

The router is very unstable. Port switching continuously. I lose wifi every few hours, and have to wait 20 minutes for the router to realise it is a router and not an over valued paperweight.

The second my contract ends, I am burning my router, and switching to a different provider.

TalkTalk, I hope your business fails. SOON.

DO NOT SIGN UP TO THIS NETWORK. YOU WILL WASTE ALL YOUR MONEY AND SPEND FRUSTRATING HOURS WONDERING WHY YOU EVEN BOTHER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnforth, Lancashire TalkTalk  
Wouldn't touch it even if it's free
Customer service is abroad don't understand
a word of English
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aylesbury TalkTalk  
absolute ******* internet providers and cant even contact them when i need to once spent a hour being passed to different customer service departments and didnt get the answer i was looking for would not recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
eston TalkTalk  
Appalling! Offered free installation which isn't free they actually charge you for it and then say that the extra money stays in your talktalk account. If I then want my money back I then have to call to have them put it back into my bank account. Save the hassle and go else where!
Norwich TalkTalk  
Awful. Was told that if an engineer came out and they couldn't fix the problem then I wouldn't have to pay any cancellation fee. An engineer came, couldn't fix it, and Talktalk continued to take the money out of my account regardless. Have complained multiple times and they are refusing to refund me, so will be taking legal action! I advise people to stay well clear of this company!
South wales TalkTalk  
Awful. Was told that if an engineer came out and they couldn't fix the problem then I wouldn't have to pay any cancellation fee. An engineer came, couldn't fix it, and Talktalk continued to take the money out of my account regardless. Have complained multiple times and they are refusing to refund me, but whats more, they had the audacity to call me a liar and said that an engineer hadn't been out. So will be taking legal action! I advise people to stay well clear of this company!
South wales TalkTalk  
Worst customer service you'll come across, no wonder they have one of the worst reputations throughout the UK!

They offered my mother an upgrade to the deal she already has, only to find out later they started a new contract.
We then told them to cancel this new contract, and they charged us £115.

Meanwhile they also decided to charge us a cancellation fee for another phone number on the account, even though we never requested the number to be terminated!

After spending an hour going around in circles with a talktalk customer support, he agreed that we never asked for the contract termination, but said he would only waive it off if we agreed to pay the second fee.

We felt completely blackmailed and cornered!
Completely unprofessional company, there are far more reliable service providers out there, not worth the headache, and the internet service is not worth it at all!.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london TalkTalk  
AVOID AT ALL COST!!! Fraudulent company!! THEY MISS-SELL! They send out incorrect, longer and more expensive written contractual agreements to what's actually agreed on the phone. CUSTOMER SERVICE IS SHOCKING! 2hours of my life I will never get back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
Very poor service if you want to call it a service. Speed below that is necessary for broadband Tv and they still sell you the package.Give you promises that they do not fulfill. Stay away from them at all costs as you will only have a mediocre "service" and regrets.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
The worst broadband service ever exists. If you are just one person with one laptop, talktalk may be 'ok' for you but it's very unreliable. I'm a talktalk customer for more than 5 years, and every year they keep on increasing the bill and now it's even more. I don't mind paying the bill but you don't get what you paid for.

The broadband is slow most of the time and sometimes it will just cut off. I called them up but they said i have to pay(£50) for the engineer to come to my property.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
TalkTalk is a real pain in the rear. They have sent me a router (DSL 3782) which has issues connecting to the VPN. I contacted them through phone, live chat, and email. No one seemed to have any idea what a VPN is.Finally, they told me that they need to run diagnostics before helping me. I gave them over a month to do that. Now, when I tried to call them they just disconnected me after a while saying they have too many calls coming in today. On the live chat the guy just told me to go buy a router yourself. TalkTalk has the most incompetent, least helpful timewasters in the whole universe. You are better off with any other company. Avoid TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HAYES TalkTalk  
Talktalk broadband provider is rubbish, their internet service, customer service representative who don't understand English very well. I wasn't having the internet for 6 days and an Engineer visit was scheduled for 7th day, all of a sudden internet started working on 6th day morning onwards, and I have contacted them the same day, still they charged me for engineers missed appointment, when I called the customer service, it got escalated to engineer dispute team, and there was a representative called `Nompilo` claiming to be a manager of the team were saying I got the charges for late cancellation. Ridiculous, if internet wasn't working until a day before Engineer visit, was that my problem.. Talk talk is a crap broadband provider, wouldn't recommend anyone..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grays TalkTalk  
This is the worst ISP as i have had various problems such as internet turning off and being unstable. one second the internet's on 14mbps then within a second it goes to 3mbps with only 1 device connected at times. i tried playing on my ps4 but i kept lagging out. all day i tried to play and ive played half a match of black ops 3 zombies then lagged out. customer service has advised me to spend more money on the same router. I wouldnt recommend this to my worst enemy. they are absolutly disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rawtenstall, England TalkTalk  
very bad company. service speed is bad moreover they said will give £100 voucher but refused afterward
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON TalkTalk  
I changed from SKY to Talktalk last week and the experience is terribly disappointing. The speed in evening hours is just 0.6 MBps. There is hardly a video I can see without buffering. Even FB pages don't get downloaded. Calling customer care is costing yourself another £3 for phone calls without any practical significance. Every new customer care executive provides the same steps when complained of speed, they will reset the router then they will ask if phone line has any problem and then ask are you using the microfilter..for God sakes I am using precisely that still the speed is over 1.2 Mbps consistently for 30 mins. Since my talktalk setup is just in its starting days, I have got free cancellation in 20 days, hence I will be cancelling the Broadband and perhaps go back to SKY or try out BT Broadband after 4-5 days.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Miltonkeynes TalkTalk  
Talk talk is the biggest joke going . The speed was so slowe whilst i was havin 12mth discound soon at it went to 40 pound it got slightly faster. Not alot to shout home about!!!!!!!!
Custome sur is well not there they take no responiablity for anyyhink got told my bill date on the 10th appantly thy didnt no say this and it on the 7th cut my internt strate off !! I would not recoment to anyone . OverLl i could give thm 0 outbof 10 for everythink avoid at all cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
Had the service for over a year and it was good so remained with them. No sooner had I committed to a new contract than problems started. Rubbish broadband speed and service failure on a regular basis. Disgraceful customer service as well, yet prices rise every 6 months. What I hate the most is their belief that they have a right to call you at any time with stupid offers you've specified you're not interested in. At the end of this contract, I'm never having anything to do with them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Worst company I have ever been a customer with. Started charging me extra each month with no prior contact to let me know that the price was going up considerably - then, when I called them to ask what the increased charge was for, they had me tell 5, FIVE, different people about what was happening and I still did not get an answer. And then I found out they charged me £50 for the call even though nothing was resolved. Do not go with this company, if you agree to sign up with them, they will do everything in their power to avoid helping you if you have a problem. Scammers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk is the worst telecommunication provider in uk. Their staffs are liars. When you have issues they will lie to you and keep you on phone forever . Their broad band is very poor, unreliable and disappointing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ROMFORD TalkTalk  
Intentionally deceptive.
No previous mention of cancellation fees, then it hits you! AVOID!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
London TalkTalk  
I was a long time customer of talktalk, why? Price. That's the only good part of being with talktalk. Where to begin with the bad? Well, half a year in to my first contract, I had no internet signal whatsoever. I contacted talktalk, who said there was no issue, I must have set up the router wrong, when I questioned how it had been running fine for 6 months if I set it up fine, the agent started to state I was lying about the issue. Engineer was finally sent out 2 weeks after my 1st complaint, and it was found that the wire beyond my property boundary had been completely severed! So I most surely was not lying, which talktalk were trying to accuse me of doing.

After this, I was offered compensation and an upgrade on my package for a 12 month period, which I accepted. When moving from the property to a property that had Virgin already installed, I called talktalk to inform them of the move and to enquire how much it would cost to finish the contract early, expecting to have a few months left. At this point I found out they'd actually put me on a 24 month contract as opposed to the 12 month upgrade! Which meant that it would be extortionate for me to leave early. I agreed to an engineer attending to remove the virgin equipment and install the talktalk equipment. When arranging I was informed that no one needed to be present at the property when the installation was taking place, I questioned this as there was a different type of connection altogether in place, 2 managers confirmed that I didn't need to be present.

Fast forward a week after I moved property, I get a phonecall whilst at work from the engineer asking where I was, informed him of what I was told, he stated it was wrong, and that he'd have to come back, he told me to request a weekend appointment to fit around my work. I called talktalk to rearrange the visit, to be told I was being hit with a £70 missed appointment fee, which took 3 hours of arguing to expunge, I then attempted to book the new appointment on a weekend, to be told the engineers don't work weekends, and the accusations of the engineer lying started to fly! A few days of calling and arguing i caved and accepted a weekday appointment. Installation then went smoothly.

The next bill arrived, with a £70 fee! More phonecalls, I had to demand an investigation, 2 weeks later I called to be told I was not allowed to know the outcome of the investigation that determined whether I needed to pay a £70 fee for being misinformed by 2 managers, so more arguing ensued. The fee was eventually refunded through means of me not paying a bill for a few months, and a little bit of compensation was given.

An issue that had fallen to the sidelines was the fact that the TV connection was not working, I attempted to resolve this through the online chat, and was met with the same issue I had with the severed cable, 'sir, everything is fine on our end, you have installed the equipment wrong'. I gave up and haven't used the TV package for 14 months even though I pay extra for it.

Fast forward to February of this year, my contract is coming up for renewal!!! Great! I can finally leave talktalk! I contact virgin, get a set up date, they contact talktalk to make them aware I'm leaving. A week before leaving, I get a bill, which is billed a month in advance??? I call talktalk, inform them that I'm leaving a day after the bill is taken, so is the amount correct considering I'm with them for 1 day of that billing month? Yes, £30 for one day is correct, I then had to explain multiple times to the agent that I was leaving, it finally sank in what I was saying, and I was informed that when the transfer was complete I would receive a revised bill and a refund.

Fast forward to today, I've been gone from talktalk since the beginning of this month, and I've just received another bill!!! I contact talktalk to be told I have to pay the bill as my account hasn't been cancelled and it's all my fault for not contacting them 30 days before leaving as '30 day notice is required to leave any contract', I point out that I am no longer in a contract, I am no longer a customer and that I can't pay the bill as the direct debit is cancelled and that they should be paying me!!! 2 hours and still not resolved.

Ofcom will be contacted!

My advice, pay a little extra and go elsewhere, talktalk are a shocking company, if I had one bad experience I wouldn't think anything of it, but it's consistently been a nightmare!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
Never get anywhere near the 35Mb speed that they claim is available.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Fife TalkTalk  
This is the worst customer service i've ever had to deal with!
Noone knows how to sort problems, transfers me to different coworkers or even disconnecting me from call! I've spent over two hours on a phone to get nothing done.
Luckily I switched to different provider, I hope they will make better job.
About broundband I can only tell, that it was ok, but after contract ended, the price every month was going up and up and it's not worth it at all. Specially contacting customer service.

Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Corby TalkTalk  
First got talktalk in Carlisle because it was the only provider on my street and had to suffer with it for years. You will not know madness like you will when you get talktalk, you will learn all of your routers settings and read hundreds of guides on how to make it faster. You will become suspicious people are stealing your internet and frequently change your password and start to resent your housemate because when you both try to use the internet it breaks. But no its basically just trash internet, you will get usually less then half the advertised speed you've paid for and they will throttle your speed without telling you. Yeah its maybe alittle cheaper but thats because you are paying for no service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cumbria TalkTalk  
I never do reviews but I feel obliged to do one. Please don't go with talk talk they are a disgrace. Waited 6 weeks for broadband, they lie tell you different excuses and promise different dates off when it comes on. After 6 weeks the lady promised it would come on in 5 working days. On that day they cancelled my order. No explanations they said would you like to place a new order. Unbelievable. They contact number is an 0800 number, there is an 0200 number but it is well hidden on their letters and email. Spent £72 on calls. Please,Please don't use talk talk. They are disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Don't pay anything if you want to leave talk talk if you have a contact order a new package then cancel with in the cooling off (14 days) period don't pay for broadband you'll never use.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Stoke on trent TalkTalk  
I've always had issues with the speed so I purchased a speed boost, this didn't boost it very much, top speed was about 30 Meg in my area,the many devices I have connected kept dropping out, at first when my contract was up I decided to stay due to the hassles of changing over, so I reluctantly renewed, believeing things would stay the same they gave me no indication during renewal that my speed boost would be cancelled, I discovered this in the email they sent me confirming renewal, my speed boost was cancelled within days, so my overall speed dropped to less than 20mbps, I contacted them asking why they said my new package didn't support the speed boost, luckily I was within the 7 day cooling off period so I cancelled after being passed to several departments first. Absolutely shocking customer service, I was paying 32 quid a month for that, now I pay Vodafone broadband 23 quid for a top speed that I get frequently of 59mbps and don't get the drop out issue! Just glad I read the email within the cooling off period. Never will I return to them again. They are cowboys!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derbyshire TalkTalk  
They sent me an offer. Half price internet and half price line rental (I have BT line rental at the moment). Called them to verify. First of all, instead me asking them for clarification about things I wanted to ask the guy on the other side of the line could not shut up and kept talking. Then offered me more expensive option. Then it turned out that apparently the offer is "old" (it was dated for this month on it) and they don`t offer half price line rental. When I said it is in date he "talked to manager" and said that "that offer ended about week ago". Lied again, as the small print on the other side says that offer valid till 30.11.14. That is how they tantalize people. When I said it was unethical he nearly shouted at me and treated like an idiot, because I don`t want to pay less, trying to redirect me and disregard the fact the the offer was purposely misleading and unethical. All conversation was nearly a monologue from the "advisor", I should have disconnected without word, just did not want to be rude. Lost 4 quid. Worst customer service in my life so far and a blatant rip off as well. I`ll check if written offer is binding, already have two of them. I`ve been with AOL, taken over by Talk Talk for 8 years. high time to change. Stay away from cheaters.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
South-east TalkTalk  
Shuld be 0 star!!! Customer service is usefull cant help with simple things. Miss comunication about installation date! Dont go with talk talk!!!! Beware !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Margate TalkTalk  
Broadband is slow customer service is not helpful paying for a service that does not work.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rotherham TalkTalk  

Loading...

  • 6017 reviews, showing page 2 of 151, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk