Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Sky Broadband
Slower than Sticky the Stick Insect stuck on a sticky bun
  • Customer Service
    2 stars
CARDIFF Sky  
Absolutely abysmal. I've had problems with this broadband connection constantly. At first, I figured it was where my home was, but after moving house the connection was still absolutely disgraceful. The speed of the broadband was good, but that's only when it wasn't acting up. Every few days my sky would come up with the message "192.168.0.1" and suggested only one option to fix the broadband, to disconnect the router for 5 seconds and reconnect. Every time, this didn't solve the problem. Even after contacting sky themselves, the problem still wasn't solved. Sometimes it reconnected for 5 minutes before disconnection with the same message. By far the WORST broadband I have EVER received and if they don't fix this soon they will lose a valued customer! I am someone who depends on the internet connection to complete work and my work is suffering for this pathetic connection for which I expect to receive a higher standard given that I am paying for it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Crook Sky  
I decided to cancel my Sky subscription because of the price rise to cover football.Gave them 31 days notice on 25/4/15, this took 30 minutes on the phone with someone who did not know what no meant. Had another pleading phone call, then the day after my final payment on the 29/4/15 I had an email to say my programmes had been blocked. I found I could watch but not record programmes. I had a online chat and was told I had not been blocked but must have a software problem (what a coincidence)then was offered a new box with a new contract.I asked for my money back but was told the recording bit is a free service ! I did think I might renew after a year or two but after this experience,no chance.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
Leek Sky  
broadband plays up keeps keep showing connection problem am going elsewhere sometime payment late and switched of only to be reconnected the next day daughter with bt get to pay the following month ?? they say there here to help you but that not true not happy crap service wasnt even offered a discount been with u since 2007
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
london Sky  
Me and my family have been using Sky Broadband for a few years now and it didnt give us as many problems as it does now. For the past 6 months (I believe) its been a torturous experience. The broadband turns off whenever it feels like and it happens every 5 minutes now, before it was every few hours it is unbelievably unrealiable. We have been back and forth with the Sky team countless times, I have lost count and there has not been any progress. Same thing, different day. We have been loyal to Sky as it was good to us for the first few years but now I am just getting completely frustrated. The amount of times I've gone over my phone internet data because I couldn't use the wifi at home is ridiculous. What are we paying for? The customer service team have been a pain in the ass to be quite frank. You'd think we would receive some form of compensation for the lengthy inconvenience the crappy service has caused us right? Nope we got nothing of the sort. I think we have reached the point of cancelling the contract, sort it out Sky you've just lost a valuable customer.
  • Speed
    2 stars
West London Sky  
customer service rubbish. get fobbed off all the time .get passed to about 6 different people for each phone call and all ask the same things before passing you on
  • Reliability
    2 stars
l35 3jz Sky  
Been with Sky for over 15years and not had any bother. Looked at getting fibre broadband in & someone else was cheaper. Then the problems with Sky started. I'm told i get upto 46mbs download. I'm lucky if it touches 3mbs. Sick of the prices for Sky generally going up. One Sky operator told me it was to pay for the football rights. I don't watch football, so charge it to the sports channel subscribers. Next i was told it was to invest in more 'great' programmes. Sorry but as much as the fanfare for Fortitude, it was crap! Isn't that what adverts are for? We don't see ITV, C4 of C5 charging us. They've lost me as a customer, maybe when they realise their shooting themselves, they'll do something to halt the exodus of customers.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Newcastle Sky  
high variation on acheived speeds but never in excess of 3.34 in and 0.3 out. Usually at 1.9. Complaint usually acheives an increase for a while
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Leek Road Sky  
Truly awful support, rude staff and poor activation times. Router is practically made of dog poo - slow, missing features and they have the audacity to charge £70 for it. Had my line "plugged into the wrong socket" and took weeks for them to even admit fault and fix it. I received no compensation for this, despite asking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Crewe Sky  
So awful, first couple of months were fine but suddenly getting all sorts of slow speeds and connection problems. Have tweeted, rang and generally complained to try to get some response but now they want us to pay for an engineer to come out. The internet goes on and off about 4/5 times an hour making it impossible to watch anything via download and I can't even bear to work from home. Absolutely appalling and totally frustrating, just counting down the months till we can get out of contract, it's that bad that we are considering paying the fine to get out of it. They have no answers for why the connection is so intermittent.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Southwark, London Sky  
I know that there's a virus about but since last Thursday my broadband comes on for two minutes off and on all day and the same today they say sending engineer out to see
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
pontyates Sky  
When it works it’s fast but when it’s slow it’s useless. I live close to the city centre and still the range is awful. At least 3-4 times a day the WiFi will just cut out. Can. Ever get through to sky to discuss issues.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Chelmsford Sky  
I transferred to sky after using virgin for 10 years. What a mistake! The Internet was slow, and didn't work at all on my Amazon Fire. I joined up when there was an offer for £15 a month for phone and Internet. I paid £15 one month and then all sorts of amounts came out of my account. I called the call centre to query, and god knows what they were talking about. Then I moved home (unforeseen), so cancelled my account after just 3 months, gave my 1 months notice in November, and they were still trying to take ,obey from me in Feb! Even though when I called the call centre, they said my last payment would be the end of December. Then I cancelled my DD in early Feb so they would stop charging me, and now I keep getting phone calls from capital resolve to pay them £34.68, which I haven't got a clue what it's for, since they told me my last payment would be in Dec. I understand a fee is charged for exiting your contract, but to be charged in Feb when I gave my notice in November and was told my last payment would be in December is unreal. My £15 a month deal turned into £120 for 3 months, and for 1 month of that, the Internet didn't even work properly. Never again would I choose Sky, and to nobody would I ever recommend sky. I had no problems with virgin in over 10 years! Sky did model over any of the promises they made.
  • Customer Service
    2 stars
London Sky  
I have been told that we would not get the 8mb
  • Customer Service
    3 stars
  • Speed
    1 star
Nth Wales Sky  
Broadband speed is pretty poor!

£50 to enable fibre is ridiculous!

Showing connected at 21Mbps but throughput struggles to get above 8mbps!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
Glasgow Sky  
Just got sky broadband, got sky hub SR102-Z.

i had many doubts on sky snd bt as they bother use the same lines to provide internet to customers, im tired of all these crappy excuses and not enough being done to fix the dam problem. My sky wired ethernet connection keeps dropping the signal. I have done all that silly tech nonsense that never works and they go home at night saying im a pc expert blah blah. Really how its only simple plug in and unplug you always talk about ?. that not an expert, thats just turning it off and back on again. I have stripped it back and reconnected as it says in that silly box, again did not work. chatted to sky online with one of those sky typing windows, guess what it lost connection there as well, sky sucks, all those fancy pants tv adverts with actors in them in clean white coloured adverts not fooling anyone sky, you need to shake up your problems and get down to getting things put right. We want what we pay you for. I was with virgin media, great service, great broadband and i only left as i moved house and i could not get the service where i live now, after online search seems many sky users have this signal drop problem, i think they are just using a a crappy router, with fancy pants shiny cover. As you can get routers from 3rd parties to get better signals but sky say oh no no if you do that we can,t offer you our technical service, always a bloody catch with the uk, you suck. Strange sky these other routers get better signal and better connection with better chips in them and better firmware upgrades and yet you keep messing up, go figure. Oh look there it goes agian, no internet connection yet again, so what is really causing this to happen, come on experts. Oh it could be this and it could be that. so when are you gonna get this put right, its very obvious some thing is causing this, its just so simple and you don,t know what it is, or you can,t delliver all thos tv fancy adverts you said you could. And by the way this is on firbre optic broad band, yet i keep getting kicked off the internet. enough is enough.

GET YOUR ACT TOGETHER AND SOUGHT THIS OUT ONCE AND FOR ALL.
  • Speed
    2 stars
some where Sky  
CROOKS! First let me say that I didn't join Sky by choice, I was transferred when they took over O2. I also noticed the slower broadband speed that others have mentioned, but that isn't my main complaint! I had as part of my package free international calls, which is what I joined O2 for in the first place. This was also transferred to Sky until suddenly I noticed a much higher charge to Sky on my bank statement. It turns out that they suddenly decided to transfer me (and everyone else on the same package) to a different package which didn't include international calls! They said I could 'upgrade' to the new international package and pay more for the privilege. Not only that, they would lock me into another year contract to receive the same service as I always had. This is clearly just an underhand way of holding on to customers, while getting them to pay even more. With me it hasn't worked, I've just signed up with Plusnet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
EN5 Sky  
Promised 40mbs before signing up, I would be lucky if I get half of that. Maximum I have seen is 24Mbs a day or two at the start, been nowhere near that since. They say they never slow you down anytime of day, that’s because they never speed you up to begin with. What they say you’ll get in your package, you can half it, that would give you a realistic download speed.
Phoned customer service to complain and was told, the speed to the router was indeed 40Mbs, and they didn’t say your wireless devices would receive that download speed. I was told where to check it under maintenance/ wireless settings on the Sky site.
It does say 40Mbs on the web page, but it’s just a typed number, they could type any number in there, it doesn’t fluctuate up or down, it’s not interactive, it’s just typed text, static words and numbers, very disappointing with SKY.
Have a friend on Vodaphone and he was promised 40Mbs and he has shown me on his phone (a wireless device connected to his router) that indeed his download speeds are 40Mbs to a connected phone and his never slows down anytime of the day.
Customer Services has a pile of rubbish to say to their customers, as excuses for their, half a promised service. After that reception, I can’t believe anything they tell me.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Derry Sky  
Very pathetic service provided for home move. They do not understand what the problem is and constantly send an engineer who says that it’s not his job to do. Customer service people also do not have any clue. One and half month completed from the time home move service has been initiated, still problem is not resolved..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Croydon Sky  
Poor signal at times no Connection
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
9 Churchill Place Brooke Sky  
Very disappointing experience with Sky Broadband, took them two weeks to move our broadband into the new location. In the end they said it would be quicker to close our account and set up a new one, which we did only to be told we can no longer have the promised deal.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
Seriously 2016 and its rubbish! Not really the speed although it's not great but it's doesn't always work. Regularly it's not picking up. I feel unless you pay over the top fees for fibre optic (although ppl have said that's rubbish too) you get the broadband speed and reliability as the 1990s dial up connection. Disappointed with Sky as a whole and I'm leaving soon as my contract is up.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool Sky  
Very very disappointing. Especially towards the end of my contract. Certainly I do not recommend
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Ditchling Sky  
It has good speed when it is working but it drops out ALOT. Also, when a family member walks into the hub room, I get a loose connection. I’m quite sure that my family are NOT electric.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Sky  
Do not know what to say. Customer service from sky is excellent. Ordered tv and Sky Fibre optic unlimited package. Was expecting to get 40mbs. I am lucky to get 2mbs. It is so slow and randomly disconnects. I used to have Virgin broadband - who were fantastic to say the least. 50mbs nearly everyday. Unfortunately they do not provide a service to where I have moved. Stuck for 12 months. Surely they cannot advertise 40mbs and only provide 2mbs?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Kingsbury Sky  
I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bethnal Green, London Sky  
Drops out all the time and only average 3mb on speed tests and ment to be 17. Only good point was that it was free for a year
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Basildon Sky  
the worst broadband service I have ever had, even if I go to the back door iv no internet, go out again no internet. Keep getting message at top of my mobile saying connecting, then not connected I wouldn't go with them if I were you. STAY AWAY
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
lancaster Sky  
I've had Sky fibre max for 2 years now and it's got progressively slower over that time.
My Q Hub always shows a 80/20 connection but speeds have dropped from 74mb/s down to 40mb/s.
No real explanation from Sky for the slow down (I'm connected via 1gb/s ethernet cable to router to a i7 6 core laptop).
Plus I'm paying £33 per month for somthing new customer can get for £27.
Best offer they have for existing customers is £30.
Sky show no interest in customers if they have problems to raise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Macclesfield Sky  
Sky get their competitor to install a phone line, BT as as a result use the existing 20+ year old cat 5 to pass "sky fiber" down from the distribution box, instead of 40mb for £37 you get 5-9mbps, slower than mobile broadband.

Will move to virgin, 50mb+ for £30
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Rubbish all together speed just north to zero, erratic and fluctuates especially when you need most. has been better in the past. is it overwhelmed capacity
  • Customer Service
    2 stars
London Sky  
I wanted to change from sky to another service provider as I've done many times in the past with various companies, never have I had such an ordeal like I have trying to leave sky.
They blocked the transfer twice, then I was going to be left without service after advice from a few under trained sky staff I'm a month further down the road and on my 3rd tranger date. The other day they blocked my services when I rang they said I hadn't paid my bill. I informed them I'm aware, I canceled DD and was waiting for my final bill once transfer was complete. No that's not how it works now I have to pay up front for the service we would of provided if you hadn't left us I refused and paid up to final day and requested they bill me if it's delayed they were happy with that crazy notion. Now I find myself without a service not once in 3 years has there been a technical issue but now there is im no Internet they can't fix coz I'm leaving
Totally full of it!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Durham Sky  
Living near the exchange one would expect the broadband speed to be good, the fastest broadband speed we get is way below the national average and ranges from 1.7 to 2.3 mb
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Rotherham Sky  
Worst customer service that I have every experienced in having internet connection for 20 years. Signed up for broadband, telephone and TV package. Was not happy with the quality of the TV package so after a year gave notice that I wanted to cancel the TV service and move the broadband & telephone to another provider. One month later Sky maliciously cancelled everything. Lost broadband & telephone for 2 weeks and a distinctive telephone number that I had for 15 years. I repeatidly stated to Sky representatives that I did not want to loose internet or telephone services when I gave notice and 2 weeks prior to disconnection when the new telecom provider stated that Sky were intending to disconnect the line. Sky just went ahead anyway. This is vindictive behaviour and borders on the criminal activity. Woke up on a Sunday morning to no telephone and broadband service. All Sky would offer was to sign me up to a new package (with a new telephone number). This was after 3 hours of mobile telephone calls. Please please please do not let anyone go through this experience. AVOID SKY AT ALL COSTS!! You will regret going with this service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
Have had Sky broadband for 12 hours now and I am extremely disappointed with inapproachability. I was with AOL TalkTalk, they activted My broadband disconnected telephone and there is nothing I can do – cannot contact them, their live chat line advisor left without a ward- they are shy of giving their email address
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
London Sky  
only getting average of 10 mb/s was promised 12 to 17
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
inverkeithing Sky  
Five visits still not working its a total loss avoid don't waste your money
  • Customer Service
    2 stars
PORTSMOUTH Sky  
No help line after 20:00
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
GLASGOW Sky  
This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks
  • Speed
    2 stars
  • Reliability
    2 stars
Ft. Pierce Sky  
Fibre service is not as fast as advertised. Service is very inconsistent and sky routers notoriously bad for signal and interference.
Since moved to a different provider, supposedly the same spec as sky broadband, but way faster and never once disconnected yet.

My opinion, Sky are using their name to push an amateur and decidedly rubbish internet service.
Will not be back. Ever..
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Dunfermline Sky  

Loading...

  • 1830 reviews, showing page 9 of 46, skip to page 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk