Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
  • Speed
    3 stars
England Sky  
I have had sky fibre broadband for about month Sky has been indicating speeds of 40 MB,. i have checked speed with other sites and today it was between 10 and 2.49.
I am not impressed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Abercynon Sky  
I signed up for sky broadband in August this year. It's now 30 November and still no sign of a service. I'm paying - they've even increased the charge!!! but still no service. Phone line needs connecting up properly but their customer service seems incapable of arranging this..instead they are rude and patronising...they've now said they can't access my account because of data protection!! What??!! Unbelievable. Think very carefully and read/believe the reviews before you consider broadband from Sky. I wish I had.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Shropshire Sky  
Awful awful company. Still no service after 4 months yet being charged. They just don't care - want your money only. All they need to do is connect 2 wires together in my home but this seems completely beyond them. Got to be deliberate because no-one is that incompetent. Avoid at all costs - I wish I had.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Shropshire Sky  
I decided to leave this review after seeing many negative comments about Sky. I moved from an outrageously expensive BT deal to Sky. The switchover was trouble free. When I moved, the broadband was set up without problems at the new property. I’ve had excellent service and support from Sky. I don’t know about other companies, but every person I’ve spoken to at Sky has been easy to understand, helpful, and ‘human’.

I’ve had a couple of internet outages late at night (2am) and one during the day that lasted a couple of minutes and where I received a text notification before it happened. That’s in 2 years. My only complaint is the Sky router. Compared to the BT router I had, Sky’s wireless signal is not as good, I can’t maintain a connection at the far end of the house, and I do not live in a mansion! I switched off wireless on the Sky box and added the BT one for wireless only. Not ideal but it works.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lincoln Sky  
Was on a 40/10 plan on Sky Q, got 36 when using ethernet but wireless was very poor. In the evening I was lucky to get 5 down. The Q router is very poor for wireless and it only has 2 lan ports.

Had contacted Sky several times for faults on the line and my telephone line not working. Contact with them is impossibly difficult with exchanges for the phone line fault only via text messages! When you contact their help team on Twitter, when they eventually reply, they ask you to go to Facebook. Responses between questions take hours! Openreach came out and fixed the phone line at least. Wireless performance never improved despite changing channels etc. They offered to increase my speed to the max, for free, but I then realised that this gesture was being rolled out for free for existing customers anyway.

I left and went to Vodafone however Sky took a further direct debit payment they shouldn't have after I had ended the service (and promised they wouldn't take as I noticed the future bill on the account and told them twice). After 6 weeks of chasing, having 4 separate conversations, I eventually got the payment back. Such a hassle. Would never go with them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Gloucester Sky  
Totally appalling. Very slow Internet, and after doing a home move with them my billing was changed without being informed at the time and now I am wanting to leave due to misleading information and they will charge me to end my contract. For anyone looking at getting sky think first and see if you can get a better deal somewhere else. Sky really is not worth what you pay
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Yeovil Sky  
Shocking!!!! A bunch of cowboys, will rob you. Ignore your calls and emails. Refuse to refund to give you quoted price. Always blame the customer. I have to accept I will never get back the mo ey overcharged unless I pay to go to a small claims court. Should not be allowed to operate in the UK. JOKERS
Southampton Sky  
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK!

Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine.

Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it!

Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change.

Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit.

Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use.

Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later.

My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky.

Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it.

Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE!

I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
have Been with SKY now for 13 years and my troubleS started with them mostly around 2 1/2 years ago and have been ongoing ever since PROBLEM AFTER PROBLEM

I have taken time off work which are unpaid holidays which meant I lost around £150 in wages sitting around waiting for engineers who either couldn’t fix it or were the wrong type of engineer or the engineer never actually needed access to the property so I lost money to sit at home staring at a brick wall
I have been called a liar by them and when I told him to go back and listen to the recordings they make of our calls to prove I wasn’t a liar he change the subject
Customer Service is rude but I’m not sure I can say it’s the persons fault or SKY’s training as I’ve seen another website where a lot of people who used to work for sky have commented on how they are trained to treat/handle customers and this is one of the reason they claim they left working for SKY.

I went to the ombudsman who didn’t seem to give a damn and issued sky a letter to give me a fraction of the money I had lost. I’m now tied into a contract until the 21st of December 2018 and I have a countdown timer on my iphone for that day and one month before I’ll be calling them and cancelling everything with a months notice... my broadband and phone will be with a different company and I’ll be going on Freesat and NOW TV to get whatever I need for viewing pleasure and rather than paying £50 a month for basic tv and regular non fibre broadband (Which only provides a max of 1.5mbph) and phone I will be paying £28 for the exact same tv but with fibre broadband incl phone... no brainier in my opinion...

SKY are a rip-off Company that would step on the vulnerable and sick just to get a penny as I have experienced first hand, they have added stuff to my account telling me it was £1 special deal and if I didn’t want it anymore I could cancel and go back to my original contract plan HOWEVER when I wanted to cancel this £1 special deal and go back to my original plan the plan no longer exists (they never told me they were going to be removing this plan) so I am now paying far more than I ever was
They are liars and a rip-off, they persuade people to do things and then change their plan/contract while people are trying out a special deal... it’s unfair and unprofessional and that is why after 13 years of being with SKY I am leaving and I am never going back to SKY and I will tell everyone I know to leave as well. 8 months and 20 days and counting... I can’t wait to leave I will celebrate with champagne that day
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Sky  
We decided to move over to Sky broadband after a few issues with another provider. Ordering process fairly easy and the box arrived within a few days - great!
However, all ready to set up to become live on the date shown on the box and surprise surprise it didn't activate. After leaving until the next day as it stated it may take up until midnight to activate it still hadn't. We called up customer services who told us there was fault on the line and we wouldn't be up and running until the following Monday (no mention of engineer visits) - that was 3 days away! Why not be notified of this, Sky are very happy to email/text with welcoming you and for bank details but not when there is an issue! Same day of calling I received a text to say we were up and running..errr no! Rang them again and was told an engineer would need to come out due to a fault on the inside line! Engineer appeared only to unplug one cable and insert into another part of the plug - what a waste of a trip for OpenReach's engineer and us staying at home from work to let him in! I would say Customer Services NEED to have an option to run through three or so ways to fix the issue over the phone because wasting an engineeer's time as well as ours - it turns out we had too many extensions on our plug!!!!! No one told us and it has been a waste of Skys/Open Reach resources not to mention ours and our data allowances on Phones!!!! Something that could have easily been fixed from someone talking us through it on the phone. A 3 Step run through solution would stop an easy error becoming a major issue. We also tried the 3 'simple' steps on the sky help online forum none of which mentioned too many extensions cables - sort it out Sky!

This could have been an easy fix and instead you have wasted our time and not to mention OpenReach's Time when there are real issues that people have been waiting weeks to have sorted!!!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
Speed is very slow
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Lowestoft Sky  
Terrible.Cant even play anything without WiFi troubles. I can’t even use my Xbox due to this crap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
The broadband was initially set up swiftly with no fuss and never had any problems with it. The speed was decent for standard broadband (decent enough for my needs anyway). We had some problems with the broadband when we moved house (this was found to be the openreach socket or line at fault) but the Sky customer service person dealt with this excellently. The guy over the phone (which was from a UK based call centre) helped me eliminate all the basic problems and then he booked engineer when it was found that it was a more serious problem. The internet was fixed about a week later with minumum fuss and has been running perfectly ever since. Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Bradford Sky  
Drops out all the time and only average 3mb on speed tests and ment to be 17. Only good point was that it was free for a year
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Basildon Sky  
Can't seem to sort out internet. Kept me waiting for month and refuse to explain the delay. Avoid sky, seem I'm stuck with them now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Falmouth Sky  
Having been a long time BT Broadband customer, I made the fateful decision in January to switch to Sky, largely so I could have my TV and broadband on the same bill. The issues began when Sky inexplicably started sending my broadband to my next door neighbour. This meant a month's wait to actually start receiving broadband services given the 2 weeks it takes to took for my neighbour to take back their line, and then the further 2 weeks for Sky to finally take over my BT service. Fast forward to mid March, and I finally start receiving broadband services from Sky, which is exactly 1/3 of the speed of my previous BT service, which is also incredibly unstable. I was told upon complaining, that there is an external issue with the openreach hub out in the street (what an amazing coincidence that this issue began at the exact moment my service switched over to Sky!). Needless to say, my patience with Sky is at an end, and I have run home to BT with my tail between my legs like a sad ex-boyfriend begging for their former partner back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
just came to the end of my sky contract so feel I can write an honest review of sky fibre broadband. When we first got it it was perfect but as the months went on it got slower and slower and more unreliable. I am paying for 100mbps download but currently getting 30-40 when stood by my router and 10-16 from about 8 feet away. My ping is anywhere from 35-50. I would not recommend sky for Internet and will most definitely not be using them again.
plymouth Sky  
Sometimes i check my speed, and i have 14 mbps download, which is good!
othertimes i'll be getting 500 kbps download, i phone sky and they just say that because i'm not connected with a cable it's nothing to do with them, 'We're sending 19mbps to your router, what ever happens after that is nothing to do with us' is what a sky worker told me down the phone.
Internet randomly drops twice a day!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
rhyl Sky  
Awful service, ordered the line through a comparison site and then called them to change the date. They cancelled my order and then tried to get me to sign back up with a more expensive package. I tried calling many times and had to hold for long 15-30minute waits. In addition they promised to phone back but i did not get one call. Really bad company, i will not use again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Been 8 weeks no sign of broadband. Can't watch any channels that require Internet. Can't work from home. Want to cancel. We can't get through on the phone. Sky contact us ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky Fibre Unlimited is a very reliable, very fast, internet connecttion. I now get 28mbps compared with 20 on Zen Internet Fibre. Sky are my favourite ISP.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Wales Sky  
Just been told by sky that my broadband speed is ok!
its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
Elsewere tells me it's only 0.5Mbs.
Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
I just feel like I'm being mugged off now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Customer service apparently pleasant and helpful at times of complaint or enquiry and service improves for short while then reverts back to rubbish speed. I suspect someone somewhere is deliberately restricting my bandwidth to force me to upgrade
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  
Promised 2 Mb but never anywhere near it, used to get 4.9 Mb with Pipex homecall, but now i`m stuck with 12 month SKY contract, shouldn`t have listened to sales hype
  • Customer Service
    3 stars
  • Speed
    1 star
Pontefract Sky  
I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bethnal Green, London Sky  
Advertised a minimum of 13mb/s, it’s averaged 3mb/s over the 2 years

£40 a month to be mugged off, be better stealing WiFi from a library
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Attleborough Norfolk Sky  
AVOID SKY AT ALL COSTS!!

Firstly I would not give Sky any stars at all if possible, I think negative stars should be added in Sky's case. I'm currently moving and went to cancel sky finally the TV, Phone, Internet, everything. On getting through to an agent. He was English and surprisingly really easy and nice to talk to, unlike any other time I've ever had to contact them like the 3 weeks I had no Internet and nobody English speaking to explain the situation to (asked for a new router, I was surprised when a micro socket turned up in the post and not a camel). Only problem was after 6 years being with them paying for terrible Internet speeds, he managed to lower my bill to as little as £27 a month which is over half the price I'm paying now. Then yesterday making use of my 31 day cancelation time I started a download of 17gb. That was at 6pm. It is now 10am the following day and the download is on 10.5gb. My dial up Internet was faster than this. I get less than a mega bite of upload speed and 3.3mb of download speed, though I was told if I go unlimited I would get up to 30mb. Complete robbery. The website only offers numbers that charge you and make you wait in a que for 4 hours before you et through to anyone. There is no live chat across the Internet like a chat live window. I would rather eat Ghandi's sweaty sand covered flip flop than go with sky ever again.

PLEASE DO NOT SIGN UP WITH THEM. THEY TAKE YOUR MONEY AND ONCE YOUR A CUSTOMER IN A CONTRACT FOR 18 MONTHS, DO NOTHING FOR YOU! BUT IF YOUR A NEW CUSTOMER YOU CAN HAVE EVERYTHING AT HALF THE PRICE.

BE CAREFUL ITS A TRAP!!.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
My internets cutting out every 15 minutes and then regaining connection. Im an artist and my work needs to be uploaded to the web to make money, but im unable to do so as of the disconnects. Think its time to move to faster speeds and a more reliable source. Thinking maybe virgin media, because lets face it Sky your moto is 'believe in better', and you really have to believe there is better after suffering your robbing ways of putting prices up for loyal customers and reduced prices for new customers. Give your heads a wobble and get into gear because no uploading my work to the web means no money and no money mean I cant pay your expensive fees for Tv, phone, and internet. UPDATE your on demand catalogue while your at it. Infact im phoning you now to have you removed from my house, as your customer service is as rubbish and reliable as your internet. I'm believing in better!!.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Manchester Sky  
Is rubbish,don't waste you money with this
I call tham to cancel the contract that i had ,and they make me to renew the contract you gone get better internet.
Nothing changes the internet is still very slow and is going off the mostly of the time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Sky  
Incredibly slow and weak connection. The sky hub is downstairs and it was impossible to connect to it from upstairs so we bought the sky wifi booster. The signal is still weak and its very difficult to connect to the wifi from the upstairs rooms even though theres barely any distance between the sky hub and the rooms
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London Sky  
Don’t even deserve the 1 star!! Telling us that we have upgraded our package when we haven’t! Swore blind to them that neither me or my boyfriend have put the pin in at all. Bill is supposed to be £40 a month. £70 this month because apparently we have ordered box sets! Telling us that they won’t take it off of our package so our new bill each month is £70. You mugs! 2 weeks before Christmas and we have a baby on the way! Only been with you 2 months! Can not wait to leave you! Can’t afford £70 a month which is why we agreed to £40.
Just looked at all of your other reviews and I am disgusted that you can treat your customers this way!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Sky  
Sky keep throttling our download speeds, my speed test results: 6mb (but it's more like 100kb), when we should be geetting something like 15mb. It's taking about 2 minutes just to do a simple google search, this is ridiculous!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WALES Sky  
Had sky for over a year I pay 80 pound a month because of added on extras I.e movies but they add about 1 movie to sky cinema every 2 month really wouldn't recommend I've had Virgo before and they was a lot better.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Leigh Sky  
Awful. Rude customer service. Likelihood is I will withdraw from contract using 14 day cooling off period.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire Sky  
worst experience of my life..they keep you on hold always when you call the customer care and above that they keep on postponing the installation and even after 1 and half month they didnt do it. They are really really bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
croydon Sky  
I had order broadband from sky on the date of 26th of june14 ,paid for router which was delivered on time without any problem,As well recieved couples of letter from sky in my property.,Then after got appointment to install broadband on the date of 7th of july 14(1 pm to 6pm). but the bt engineer did not come in my property,He never rang buzzer and never phoned me as well.then i phoned sky customer help centre,and explained about my problem ,i meet a manager named Collins who offerd me free first month bill cause of their fault then I need to re book an appointment 18th of july(8am to 1pm) which was agreed by me.but on this time also the engineer didnot come in my property and he never phoned /never rang buzzer.again I made call to sky, explained everything about the situation,i asked them "Compensation". This time i spoke with named of Rosy(Ext. 25212),She said , they are giving me good offer cause of their missleading information to bt engineer(not able to exsis iin my property).however she does not what they are providing me,if want to know i need to wait at least 4pm cause currently she is going to have her lunch and not able to speak with her manager to address my problem,So i was waiting her call ,got call but she still doesnot know about offer said her manager is really willing to lookafter the customers,she said she is going to leave a voicemail regaring offer at 5pm and she will arrange an appointment 21th of july(tomorrow) 1pm to 6pm.which was agreed by me.But i never recieve her voicemail regarding offer,never got another phone call .Today i just loged in My sky account and checked "track my order",said my order already has been cancelled. Then again phoned the sky customer care centre,whichwas totally unacceptable,the guy was Daniel,he was just ignoring me,he stared to argue with me,said it was my fault not their ,he only believe Bt engineer,said my order has been cancelled and need to re-book He was speaking totally rude,then i said i dont want speake with you ,given another lady ,the she said "hello"" hello" then she hang up the phone,At last time again i tried a call ,there is a guy better then them explained everything,said he only knows my oeder has been canelled by under the name of his colleague "Amber" she is off today,suggested to again phone tomorrow 11am to 11pm.So this is my long story from 26th oj june to till today 20 th of july.I really don't know about that what type of engineers are working with them,they don't know the how to ring the written buzzer of property and even to give a phone call to the customer if they face problem to enter the property.The sky staffs are "big lier",they are not really willing to solve the customers problem,(I suppose the are giving wrong property address to their Bt engineers).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
installation was meant to be 19062017 in actual fact was 26072018,in this time two children studying for a'levels and mock exams clocked up £112 worth of additional data on phones for revision.SKY as gesture of so called goodwill refunded twenty ponds activation fee.Uunder no circumstances do sky or bt open reach take any responsibility for additional charges incurred by my family due to their inability to supply services when agreed bear in mind that you no longer have services from previous internet service provider.DO NOT USE SKY THEY WILL TEST YOU TO THE LIMIT AND SIMPLY HIDE BEHIND CONTRACTS THEY ARE NOT WORTHY OF YOUR BUSINESS .The biggest thing to bear in mind is this just because they are a big company doesn't make them the best as this case highlights they have become too big to care .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
essex Sky  
Big zero for the entire 4 categories... I used this service worst network, customer service totally nil... I will never recommend any one for this service... It's a very bad experience for me in Delhi...
  • Satisfaction
    1 star
  • Speed
    1 star
saket Sky  
Friday night, no signal, 57 min on the phone with the no skilled technician to tell me that an engineer needs to come in but not available over the weekend and had to wait until Monday. Bad service. I cancelled my subscription.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  

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