Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Colchester Sky  
Got Sky Fibre broadband after years and years with BT. Signed an 18month deal At £27 per month a great deal. After 2 months got a notification that the price was going up by £2 per month. Not a lot I know but niggled me as I thought I had a fixed contract. Rang Sky to be told that I had a deal for £16.99 off the normal price and it remains the same but the normal price had gone up. So when you see an advertised rate for a fixed contract don’t believe. I, check the small print. in a fit of pique I cancelled sky cinema and was advised that sports would be increased as it was part of the same package so cancelled that as well.So Sky will get their £2 increase but have lost over £30 a month due to their sneaky tactics
  • Satisfaction
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Peterborough Sky  
I am currently looking for a cheaper deal with broadband.
I cant however fault SKY, never any issues with my fibre broadband, I get 38Mb when hardwired to the router, something I think other users ( who complain ) don't actually do. they probably base their experience on doing a speed test via Wifi, not a good test. SKY are also open to negotiation when it comes to them possibly loosing your business.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
gwynedd Sky  
Been with SKY for over 3 years and been pretty much problem free. Had one weekend with problem with the network but other than that very reliable.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Durham Sky  
So far so great! We've had sky broadband for almost a year now. Very reliable. If it goes out you just need to wait a few seconds or disconnect and reconnect right away and it will perfect. Customer service has been great. They've been really nice, answered all our questions and when we had a problem they were very reassuring and sorted the problem right away. Not perfect but pretty close!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Edinbrugh Sky  
I am most impressed with Mickey from OpenReach who sorted out a mess today 21 March done by another engineer (not OpenReach)
He was dedicated coming twice (it getting late the first day) and sorted everything my wife were expecting
Tony
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Marlow Sky  
Have been with Sky BB now for about 12 months, generally happy with it. I was with Sky before, went over to Plusnet, but then decided to try Sky again. As I say, I'm on the standard "unlimited" broadband package, supposed to be getting 17mb connection, Sky's speed tests tell me I'm gettin 14, others tell me I'm getting 11! Have just upgraded to Fibre unlimited, due to go live on 12th Jan. Fingers crossed
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
East Sussex Sky  
I would review this via my wifi but once again the Internet is not working - but hey I've only got another week left then my contract is finished - sky is appalling DO NOT HAVE IT! !!!!
  • Customer Service
    4 stars
Manchester Sky  
Having been with demon for a number of years ,the max speed was 1.5 meg then they put on a download cap , so decided to change to sky unlimited , have to say its very cheap compared with demon and is truly unlimited , they stated a speed up to 3 meg ,from day one got 4meg and just recently the speed has increased to 5.5meg , so a very happy bunny .The supplied modem/router is not very good , the wireless signal is very poor , so now using a different modem/router.
The tech help is very patchy and l only call them as as last resort.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Whitstable Sky  
I have been a customer with sky on/off for around 14 years(since 2006). They were one of the first providers to take advantage of the LLU which Ofcom forced BT into. At the time they offered the best price for the speed. They provided a decent router(it is still worth a few bob). In those days I had a fairly good experience, I then left for O2, only for them to be brought out by Sky and having to move onto the FTTC service at a very good price back in 2013. I think after 2 years I moved away before returning to them at the backend of 2019. My past experience is was largely very good, they were responsive and the speeds and reliability were good.

The current service I have with them is the upto 80mbps. Speedwise it is pretty poor at the moment, currently synced at 34mbps when the line had been running at 60mbps in the years between 2013 and 2016. Of course this isn't really sky's fault more openreach and most the troubles have started with the rollout of FTTP. Despite the increase in WFH the connection has been OK and not caused me to many issues. I have even come to realise that 30mbps is actually more than enough, if anything upload is way more important to me.
Another positive about sky is the lack of real traffic shaping and traffic control. During a short stint with SSE(daisy networks) I found lots of ports blocked and a range of controls. Nothing of the sort with Sky. While Sync speed to the exchange is an issue, their actual network performs very well, they appear to have lots of capacity on their backbone and I have always achieved download speeds at sync speed(uploading server permitting).

Over the years support has been pretty good to be fair, the call wait times are not too bad compared to other suppliers. In the early days they were reluctant to send out BT engineers when there were faults however in recent years they have been a lot better. For my speed issue, without contacting them they did send an engineer out, by surprise may I add. They did resolve the speed issue at the time however after a few weeks the line has begun to deteriorate again. Nothing has been done as of yet and neither have I contacted them.

I have always been a TV customer with sky therefore I have benefited from very good prices compared to the rest of the market. I found the best deal ever was offered to me by them directly for FTTC back in 2013 at a lower price than ADSL2+ at the time, which was market leading. For the overall service I dont think many suppliers can actually beat them.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
United kingdom Sky  
Very good and reliable connection. Always connected, always above 12mb upload. To all the moaners, try changing a few simple settings on your router, and in particular the channel number- don't use the same as your neighbours!
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
East Sussex Sky  
Had Sky broadband for four years. No issues with reliability or speed. Good deal as well
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Brighton Sky  
Sky broadband is totally appalling. The latest saga in the never ending problems with our broadband is intermittent connection dropping off -if lucky 2 times an hour, if not every 5-15 minutes - it's fustrating beyond belief.

Their customer services are completely unhelpful too. I've just spent an hour and a half listening to scripted rubbish. And my internet still isn't working. Which is a shame because when it is working (not as often as it should!) it give pretty fast speeds. But that fact is futile if you can't get any service in the first place!

The TV is good, but after being with sky for 10 years+ now, switching the Internet was the worse thing I've every done. We are self employed here and the Internet is utterly vital to us getting anything done. Am DEFINATELY cancelling and looking elsewhere.

Wouldn't recommend Sky Broadband to my worse enemy.
  • Speed
    4 stars
Surrey Sky  
Made switch from BT to Sky 3 years ago and upgraded to Sky Q 12 months ago. Get 40Mbps speed reliably and good service from Sky. Expert installation of Sky Q with new hub/router, 2 day response to Replace Sky Q box. Negotiated reduced cost for broadband connection. Can’t complain like the others.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Tunbridge Wells Sky  
I have had Sky broadband for just over twelve months. Have to say, during this time have had little problem with my service, odd occasion I have had to switch the router off and this has solved the problem.
I rang their Customer Services today. The reason being was my rental increased to the full amount of £7.50 as my 12 months had expired. Also had increases in the telephone charges.
OK, the call took about 50 minutes and spoke to three people, but it was free. Result as well. Better deal for broadband than I had previously been on. Reduced from £7.50 to £2.50 pm for twelve months. Can't complain with that
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Spalding Sky  
Have been a Sky customer for 5 years, first with TV but latterly without. Have had a few grumbles with them, we had an intermittent fault on the line a year or so ago and it took them a while to track it down and fix it, so for quite a few weeks broadband would just drop out for 5 minutes or an hour for no apparent reason. It was frustrating but to be fair to them they did fix it in the end and at least they called back when they said they would etc.
Have now switched to another provider to save money and now I see what truly bad service is like I wish I had never left Sky - if I could go straight back I would, please Sky, all is forgiven, take my money, rip me off, just give me phone and internet and be polite about it, I thought in this competitive market those would be a given but actually they aren't.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
Hello,
I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
He advised me someone within 72 hours will fix this and i should have broadband on.
He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
Much appreciated
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Dorking Sky  
shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
  • Reliability
    4 stars
Auchtertool/Kirkcaldy Sky  
promised a speed of 2mb!! Connection has been bad for at least 6 weeks with a speed of 0.33!! Has established its self now speed up to 1.77!
  • Customer Service
    5 stars
  • Reliability
    3 stars
ta13xl Sky  
Overall Sky is good but still expensive. We get broadband speeds of 5 which is pretty poor but their fibre option not available in our area and not sure about the transition to Virgin Media as their customer service seems a lot worse, reminds me of the nightmare we had with Telewest years ago! Overall Sky okay, just wish fibre was available.
We have full TV and phone package too, only wish we could drop kids TV channels to reduce the costs but that's stitched up with other channels we do want! Very frustrating
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Gloucester Sky  
My ISP are without a doubt extremely customer orientated & very efficient at dealing with any shortcomings. My only complaint is with BT! In this location, it has been essential to opt for fibre optic as the landlines supporting the service are as layed in the '70s of aluminium. During pressurized times, during the holiday periods below 2Mb was not unusual, whilst when holiday traffic was at a minimum an optimum of slightly over 4Mb was achievable. The annoying factor is that it is imperative to have a fibre connection, be it to the Town Cabinet in order to achieve what some consumers would grade as pultry signal strength at an absolute maximum of 18.5Mb.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    4 stars
S.W.Cornwall Sky  
Overall I'm happy with Sky, anytime I've had issues the customer service has been awesome! Some people moan about unscrewing master socket... Get over it! every company does it!
On the whole it's a stable service, occasional drop out and speed is ok. Customer service has always been brilliant and the one time I had issues it was fixed fast.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Fife Sky  
I've had no problems with the BB service, although it doesn't work in our back room (a long way from the router). My only gripe is that they put up the prices (the latest hike means I'm looking around for another provider) at least twice a year. There's no reason for it other than greed. Calling them to threaten to leave usually works in getting them to reduce their price, especially when new customers are being offered a better deal.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Stamford Sky  
I have been having some issues with my broadband for months now. On previous call was promised a call back which did not happen. My broadband now worse than ever. Phoned again and spoke with a very nice man being SCA58. He called back went promised, done all the checks and I'm nit having an engineer out in just 2 days. He has restored my faith on sky and such a pleasure to speak to and very thorough with alk that he done. This man certainly deserves recognition, and other advisers need to learn from him. Thankyou so much for all your help, you was an absaloute star.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Northamptonshire Sky  
about to leave sky after 20 odd years,i get around 30mb with the fibre unlimited,not bad but I can get better.overall I would say sky are ok and the customer service is good
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Dunblane Sky  
I've been with Sky for three years and moved home with them once. In three years I had a few service drops but in general the service has been good and the speed is alright. They are available on the phone. I am happy I've had no issues with it working from home since March.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
we were surpose to be getting up to 10mb but since we been on air we are only getting up to 2.6 and we are paying for up to 10mb and we seem to take long time to connect sometimes up to 1hr then goes off after two minutes . thank you
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
mottingham Sky  
First of all, I'm not that far from my local exchange cabinet, so I get 41 MB every single time I test my line. However, the customer service side of things isn't great, in fact it's utterly disgusting to say the least. When you have a problem with your bill (mine in this case) and you explain to them in detail exactly what the issue is, they start to over-talk me like I'm some kid who doesn't get what they're trying to tell me, it's like school all over again but with such a rude and insecure attitude inflicted upon me for no reason whatsoever, just because I mentioned I couldn't afford the TV package I was paying for during the duration of my contract, which apparently was £127 to get out of it, which I was willing to pay until they mentioned they'd wave off (in a rude tone) the termination charge on the grounds that I'd be no longer entitled to Sky TV services ever again except for Broadband and Phone, which is absurd, because I was willing to pay the exit fee anyway. Bare in mind, all this was said and done in the "Customer Priority department" which apparently deals with "Abusive customers". All's I can say is, avoid if you're looking for exceptional customer service, for example Plusnet.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Portsmouth Sky  
Absolutely appalled by the customer service. Been with the company 18-19 years had all the stuff and pay over the odds to have it. One month where we have asked for help and they have not even tried to help. Do not recommend.
  • Speed
    4 stars
  • Reliability
    3 stars
Sky  
When it works its ok but dont think for one moment they will put them selfs out when it dont work, been with them for nearly 2 years now but will be leaving them, had to engerners out over it just going off, keep getting the same old **** told to me snd they think you can just keep having time off work for them to come round and do nothing, dont have sky for your internet if you want internet, thay will just charge you for something that dont work and they cant get to work.
  • Speed
    5 stars
  • Reliability
    2 stars
Sawbridgeworth Sky  
Awful customer service. About 2 months into a 12 month contract they increased my monthly charges by £5. When I said I wanted to cancel they wouldn't let me cancel my TV subscription (I had signed up to a package deal). Took a further three weeks and over an hour on the phone to cancel everything.

To top it off as well, the on demand service on the sky box only works about 50% of the time with sky internet.
  • Speed
    3 stars
  • Reliability
    4 stars
West Midlands Sky  
We have moved home and it took 3 weeks to provision another line but that might have been BT rather than Sky. When the arrived the broadband did not work. According to the customer service, it was due to the fault on the line. Customer service said that the engineer will come within 5 working days. 45 minutes later, the engineer had fixed the line!!! :-) WELL DONE!!!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Watford Sky  
I've had problems, with installation within house and exterior lines. Not sure if any of it is Sky's fault, but they have got OpenReach out for the exterior problems and an engineer for my interior issue and I wouldn't fault their customer service. Expensive and they penalise you for not taking their TV so couldn't recommend.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hemel Hempstead Sky  
The broadband in my area is terribly slow, can't have more than 1 device working at any one time. Can't download to my sky box and watch things on you tube at same time . Really disappointed
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
birchgrove Sky  
Reliable connection and grap* speed that's pretty much the deal, internet speed is slow in general in UK but the problem is this companies are greedy, they overload the broadband by having to many customers, you may ask yourself why internet speed is 10 times slower in weekends.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Reliability
    5 stars
Essex Sky  
It's far too slow and Sky have always told me it's the best I can expect as I am too far away from the exchange. What they failed to tell me as your test has proven is that its the best I can expect from them.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Reliability
    4 stars
atherstone warwickshire Sky  
Speed is a sixth of what other providers are claiming on fibre. Our Fibre connection is provided via BT's network. The speed is really poor at present for some reason of late the fibre speed rarely gets above 20mb
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    4 stars
Teddington Sky  
To be honest I'm a bit confused by some of the reviews here. We have had problems with our broadband connection and in fact the problem still exists but some of the comments about customer service are surprising to say the least. When I have phoned the advisers there have been nothing but very patient and courteous. We had a long standing problem and as a result we were given six months free! so that can't be that bad can it?
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bristol Sky  
Odd to be so dissatisfied with so many high markings, but Sky are so expensive, why shouldn't their broadband speed be good?

I am disappointed with Sky because they are massively more expensive than (say) BT Vision, and only after I had cancelled my contract did they offer a discount. In fact, before I left, they wanted me to pay £199 to replace a two year old box that had stopped working!

Not only that, but despite having two weeks left to run (two weeks I have paid for I might add) Sky have crippled my broadband speed, and disabled most of the functionality of my Sky+ box.

Nice touch Sky, especially after six years 'together'!

Au revoir.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cambridge Sky  
When its connected its all good, the problem is when I'm facetiming or skyping the internet goes dumb. It refuses to work while facetiming and skyping and it goes super slow. At times it stops working and requires to be reset. I love it when it works, I can stream movies and what not. Just wish it could be better at multitasking if you know what i mean?
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    2 stars
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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