2,278 Customer Reviews over 57 pages
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- Location
- England
- Reviewing
- Sky
- Date
- 2023-10-22
- Comments
-
Honestly just terrible cant do anything without the wifi cutting out and having to reset, and stuck with this for 2 years thanks to a scamming contract
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2014-09-14
- Comments
-
Sky say up to 17Mb for their Unlimited broadband.
The broadband speed we've been getting for quite a while now is only 1.7Mb.
It's pathetically slow.
- Location
-
- Location
- Ilford
- Reviewing
- Sky
- Date
- 2017-01-27
- Comments
-
Can't believe how much they are going to put up the price of sky up it will work out about £5 a month soon as my contracts finished I'm our cant afford it
- Location
-
- Location
- Northolt
- Reviewing
- Sky
- Date
- 2018-05-27
- Comments
-
Broadband is an absolute joke. We have been having issues with it for 4 months now. They have sent out engineers 3 times but still can't figure out what the problem is. We have replaced the hub with the new one thinking the old one had a problem. Every time we are having to phone them to reset it over there and it works for few days and it's completely off again. Worst broadband ever!!!!
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2022-12-11
- Comments
-
512 full fibre buffering very poor WiFi even with booster great upload consistent but download very poor not worth the money will not be renewing
- Location
-
- Location
- Greatstone/ Lade on Sea Kent
- Reviewing
- Sky
- Date
- 2017-03-19
- Comments
-
Your website tells me that I can get on Phoneline BB up to 17Mb and on the Standard Plan 7.5Mb. The best I have this am is 1.3Mb and it is frequently worse than this and occasionally nothing. I am about 3 miles from the telephone exchange and there are houses all the way along the main road and nearer the town the housing is much more dense. There is a BT cabinet within 100m of my house and one company has got a cable into this but BT/Sky have no plans for FTTC in the near (or distant?) future. I expect the new arrangements with Open Reach will make no difference at all to the situation and the only solution to make them move would be to allow them to charge the stated BB fee for the maximum speed quoted and those in the same fee bracket pay according to the speed they actually receive.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-09-16
- Comments
-
So slow
- Location
-
- Location
- Blyth
- Reviewing
- Sky
- Date
- 2021-05-25
- Comments
-
Someone clearly isn't doing their job right with Sky Broadband, our family have been Sky Broadband customers since they started providing it, they used to be one of the top broadband providers out there, but in the recent years, it's really been lacking in reliability... It cuts off every 10-15 minutes consistently, every day. And they will straight up tell you there is nothing wrong with their service, although there's clear evidence stating otherwise within the customer reviews, almost all stating the same issue... You'd expect Sky to have a great stability in their broadband with all of the money they rake in from their customer subscriptions, they're sat on £18.75 Billion as of last year. If you ask me, at this moment in time, do not pay for Sky Broadband for any circumstance as it is too unreliable, especially if you spend a lot of your time competitive gaming, because we all know bad internet really ticks off a gamer. If you ask me, their service has become beyond a joke. But with that much money sitting in their pockets, you would honestly expect a much more reliable service. The internet speed is not my main complaint or concern, but the ability to maintain the connection just isn't there. They either need to fix their crap, or some people need to be laid off and replaced, because I've tried every single piece of advice that they've provided and yet there is still no positive result, as a matter of fact, it cut out whilst typing this review. Like... What are we customers actually paying for? All we want is for Sky to fix their damn broadband.
Thanks Sky Broadband, you're doing fantastic! <--- (At scamming the hell out of people)
- Location
-
- Location
- Peterborough
- Reviewing
- Sky
- Date
- 2021-12-11
- Comments
-
Terrible customer service for an unerliable broadband at an expensive price. They choose ridiculous times to carry out their maintenance works and they provide no infomation whatsoever about when it'll be back online (and that's if you can even get through to them). Highly reccommend choosing any other broadband supplier.
- Location
-
- Location
- New Cumnock
- Reviewing
- Sky
- Date
- 2013-06-16
- Comments
-
were guaranteed by customer services that speed would be between 5 and 8mbps, it very rarely goes above 3mbps. contacted customer services about it and was kept waiting over 2 hours and their only solution was to send an engineer to replace wiring in the house, told them they were not doing that, then they said it was because the router was not connected to the main telephone connection when it actually was correctly connected. left it about a week, then contacted them again and they said they would try and step up the connection. to be fair it did rise and stayed above 5mbps for maybe 3 days before completely dropping again. would not recommend to anyone
- Location
-
- Location
- Sawbridgeworth
- Reviewing
- Sky
- Date
- 2019-02-20
- Comments
-
They are quick to take your monthly payment but don't give you anything back when they can't supply the service, it's the only place where you have to pay for nothing! If you walk out of Tesco's with nothing you don't pay anything, get days with no internet with sky and they will rip off and still nick your money from you, do not get your internet from sky unless your happy to pay for nothing.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-08-30
- Comments
-
Cancelled the broadband after 5 years all good the guy said to leave the direct debit in to have a refund. Instead of a refund been charged again for a service I've cancelled
Call them again been waiting for 1 hour to put me to the billing team which has told me I was misinformed and in order to get my money back have to wait another month and call them back. Totally useless they take the money but they can't put them back. Overall I wouldn't recommend sky to no one Very disappointed
- Location
-
- Location
- nyc
- Reviewing
- Sky
- Date
- 2020-03-07
- Comments
-
-sky has good days and bad days, last night I had to do my homework and it goes off. I'm disappointed by the sky I am. three rooms away from where the sky is placed in my living room, so it is not my thick walls. if you are willing to not have wifi every month for a good week then don't buy sky
- Location
-
- Location
- Coventry
- Reviewing
- Sky
- Date
- 2018-03-22
- Comments
-
Sold on a promise. Delivered on an empty promise. The reliability of this new sky system is disgraceful. If I performed this bad for my clients I would expect to be sacked. Appalling reliability but I am sure it won’t be sky fault. Let’s face it it is always someone else’s responsibility these days....
- Location
-
- Location
- Welling
- Reviewing
- Sky
- Date
- 2018-12-02
- Comments
-
Not great value at all, paying £65 a month for very basic t.v package (most can be watched on free view) and broadband that can only be used in the same room as the router. Would have expected better value for money from sky to be honest, customer support is not bad at all it doesn’t change the rubbish value for money or ridiculously rubbish broadband/connectivity. Will be changing to virgin as soon as the contract ends!
- Location
-
- Location
- Muswell Hill
- Reviewing
- Sky
- Date
- 2014-09-24
- Comments
-
We became Sky customers in Jan-2014 when they took over our previous supplier, BeThere.
For the first six months everything was fine.
But for the last month or two the broadband connection goes down at least once a day (the phone remains fine).
Customer service is virtually unobtainable; when you eventually get through the broadband is back and so their line check says the line is fine, and we are told that something must be wrong in our house (where nothing has changed).
- Location
-
- Location
- Barry
- Reviewing
- Sky
- Date
- 2015-06-09
- Comments
-
Most unstable internet I've ever used. Having used Sky, Virgin and BT, Sky has been the worst. Connection always drops and the range doesn't leave one room. Customer service is great and the social media response is great. It's a shame they have to rely on bad tech.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-03-05
- Comments
-
Sky should be put on watchdog for the nightmare they put you through. Been with them for a year now, after switching from my partner's account to mine in order to get a 'new customer' discount. Little did we know this move would cost us 3 weeks of no broadband and no phone whilst waiting for a new phone line which by the way, was already in the flat. What makes this worse is that we were advised to go down this route by a sky salesman in Bury! Fast forward to January this year, a time until which our broadband was mediocre at best. Websites loading in over 10 seconds and just stodgy speed was the norm. So, mid-January everything turned for the worse. Broadband stopped working and the phone line kept cutting out. We are in March now and 3 engineer visits later, still no happier. Last time I phoned up and asked for an engineer for the umpteenth time, they said they couldn't send anybody out until a long-standing line test was done. I insisted I had had engineers in the past few weeks without that test so I couldn't see the obstacles in them dispatching somebody out again. No avail. Kept fobbing me off with their courses of action and other nonsense. My internet is cutting out every minute and i lose phone conversations mid-way because the line goes dead. As soon as my contract is up, I'm out of this disastrous contract, needless to say.
- Location
-
- Location
- Taunton
- Reviewing
- Sky
- Date
- 2016-03-13
- Comments
-
"we don't slow you down at peak times"..... Said sky. Nah they just cut you off. My Internet at peak times does not work. They fail every week to provide me with 1.5mb... Yes 1.5. My phone signals 3 times as quick. Phoned them countless times willing to do nothing to the apparent bt line. I don't care about bt I pay my money to sky. Connection drops out every hour would recommend anyone double checks the what 3rd party provider can offer over bt who own lines. Had bt bb in my old house 50/13 and keep two years I'm sure it dropped out once for about 15 mins. You pay for what you get. sky do TV not bb
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2015-09-24
- Comments
-
Just changed to SKY from Talk Talk due to price increases. My connection drops out at least 5 times per day. Stock answer is reset the router, go on sky as admin and change the frequency number. Done it, still drops out. very poor!
- Location
-
- Location
- Falkirk
- Reviewing
- Sky
- Date
- 2021-09-06
- Comments
-
After 20 years with sky we moved house and 3 weeks later sky have still not connected us with broadband. My husband has spent hours on the phone being passed to different people. We have been told we can’t cancel or move providers that there is an issue with open reach. BT have replied saying that could connect us and given a date why can’t sky. Updated today that Sky won’t honour previous contract and we need to take out more expensive new package. Very poor escalation and customer service.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-02-09
- Comments
-
Worst customer service I have ever encountered. They don't seem to care about you as the customer at all. Honestly, if Open Reach weren't the sole provider of all of the broadband networks I'd sack them both off. But what's to say we transfer and we get the same rubbish as we get now?!
- Location
-
- Location
- West Midlands
- Reviewing
- Sky
- Date
- 2018-06-01
- Comments
-
After 2 years with Sky I moved to another provider. The internet was not any better than the cheaper providers'. Connection usually dropped at 8pm and took 5-10min to recover, speed was very slow, streaming series (Netflix, Amazon, BBC) was never good quality, often stopping for loading.
Moved to another provider, all confirmed and set 2 weeks before last payment. It didn't stop Sky to prepare the bill for next month and they even took the money from my account 2 weeks after I left them. I called them straight away, they promised a refund but said that it could not be processed until the 12th May (another 2 weeks later). Of course the refund never went through so I waited for the day when they normally take the monthly payment. That day also passed and today they sent an email saying that they owe me almost £40 which will be transferred to my account in the next 10 days. Overall they took my money and failed to give it back for two months. Disgusting, they never even apologized.
- Location
-
- Location
- West London
- Reviewing
- Sky
- Date
- 2017-04-11
- Comments
-
It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
- Location
-
- Location
- West London
- Reviewing
- Sky
- Date
- 2017-04-11
- Comments
-
It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
- Location
-
- Location
- Coventry
- Reviewing
- Sky
- Date
- 2016-04-23
- Comments
-
I missed to pay my bill just for a day and they turned off my broadband . I paid it after a day and then i had to call hundred of times to customer service just to get the internet back, i am really disappointed with their customer service. I didn't have my broadband turned on for a days even after paid my bill, because they are not interested in customer queries and the call centre is obsuletly unhelpful. I have had really bad experience with sky.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-10-02
- Comments
-
I thought I received a great broadband deal from sky. After switching broadband from BT to Sky I instantly regret. The broadband speed is ridiculous they can't tell me due to location this is happening. I had BT as my supplier and I had no problem having average speed compared to hardly any from sky. I realise now many people are having problems with the accuracy of speed. My regret is not looking at reviews but now. I wouldn't recommend broadband from Sky only if you're lucky you get a good TV bundle.
- Location
-
- Location
- Bridgwater TA6 6GN
- Reviewing
- Sky
- Date
- 2015-02-19
- Comments
-
currently we have basic unlimited SKY Broadband with anytime calls around £33 a month The average download speed we are getting is around 2Mbs during busy times down to 1.38Mbs. This is appalling low speed for the price. The internet also freezes and we have to log out and in again during busy evening times.
My advice Pic a fibre optic connection for around the same price.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2016-04-23
- Comments
-
We're with Sky Fibre Optic. We're supposed to get 34mbps and we do on rare occasions. Most of the time, we get between 3mbps-12mbps. We've phoned Sky dozens of times and each time we're forced to endure tedious and time consuming troubleshooting checks. An engineer has come out 5 times, blaming the problem each time on static. Oddly, our speed always goes back up to 34mbps after they've been (and made the phone call) and then the speed drops again after a week. Once, someone at customer support admitted that we had been capped and only a manager could uncap us. Only a few more months of the 18 month contract to go.
- Location
-
- Location
- Somerset
- Reviewing
- Sky
- Date
- 2021-12-14
- Comments
-
Barely acceptable internet service. Quick to get you to sign up for the "peace of mind" Wi-Fi guarantee which isn't worth the paper it's written on. Try get customer service forget it you will get a bot pushed from irrelevant help guide to irreverent help guide and if you are lucky get hold of a human who will repeat the process of blaming the issue on you. Need to cancel at end of contract I was going to leave I don't know why I contemplated giving them another chance.
- Location
-
- Location
- West brom
- Reviewing
- Sky
- Date
- 2018-08-22
- Comments
-
Just switched to faster speed after a year of 3mps and been told it was the fastest I can get and now they tell me I can have 48mps so I got it changed over and they done it without changing anything.why couldn't they provide me with the right speed in my first contract. Now they are providing me with less than half the speed they said they could privide. Not having another year of lies
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
-
It is quite rare i wright reviews, especially negative ones, but this one needs to be posted.
I will be honest, the internet is not bad, of course with ups and downs . Speed is avarage , guven its not fiber broadband.
The stress and all the problems started when i decided to cancel my contract.
I got an emailmfrom sky that my 18 month contract was going to an ned and automatically i would be moved to rolled over contract, unless i would
- Location
-
- Location
- Isle of wight
- Reviewing
- Sky
- Date
- 2018-10-04
- Comments
-
Having told sky it was vital to have my number ported from previous supplier as I'm self employed. They cocked it up and did not do this gave me a new number. After conversations with one person who did try to help me my number was lost and not retrievable. I explained the impact and financial loss and the possible loss of new business and all I got was a sorry. No compensation. Rubbish.
- Location
-
- Location
- NW5
- Reviewing
- Sky
- Date
- 2015-05-21
- Comments
-
Just atrocious. The speed is terrible, but the reliability is worse. At least twice a day we have fo restart the sky router because it has lost connection and when it does work, the speed is terrible. I've used many other providers over the years and Sky really sucks. Holding back the UK. I can't wait until the contract ends. Avoid avoid avoid.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2018-04-25
- Comments
-
Genuinely never had worse broadband in my life. Constant cutting out, always dropping below fiber speed, never get signal around the house on WiFi.
If you play games online, don't bother.
- Location
-
- Location
- Uk
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
- Location
-
- Location
- Lancaster
- Reviewing
- Sky
- Date
- 2017-05-05
- Comments
-
1. On the 03.05.2017, I telephoned sky to inform that my internet was down.
2. I was asked to do a few checks ie switch off everything, re start everything which I did and the Internet remained off.
3. I was asked to get a screw driver and unscrew a BT box in my lounge.
4. I told the Sky representative on the phone that I would not do this as I have no experience or permission to be dismantling a BT box. I said I was not an engineer and did not want things hanging untidily in my lounge if I was unable to put it all back together again as I was not qualified to do this. I have my own business and rely on the internet so need it desperately to respond to emails etc!
5. The sky representative asked me to hold whilst she spoke to her manager.
6. She came back to the phone and told me that I either opened this box or risked no further action being taken as Sky could not send out an engineer with out such checks being done.
7. I absolutely felt bullied into doing something I did not feel competent or comfortable doing.
8. I informed the Sky representative that I was not happy with what she was asking me to do and stated she would not behave this way if I was someone of a higher profile. I could not understand why I was being asked to open a BT box that I had no authority or permission from BT to do so. By the Sky representatives own admission, the box belonged to BT and not Sky. What if something happened to the box and BT told me it was my fault and my problem since I would have tampered with their equipment.
9. The Sky representative insisted that I opened that box or risked weeks without Internet.
10. I informed the Sky representative that I would be cancelling my contract which she gladly accepted and put me through to cancellations.
11. In cancellations a very helpful man did his best to negotiate with his colleagues to sort out my internet without me having to open the BT box. He clearly understood my concerns and accepted what I was saying. Calls went back and forth, eventually, he came back and told me that his managers told him I either opened the box or risked no further action.
12. I told him I was definitely cancelling my contract with Sky as I was appalled by their stance in this case.
13. I told the man I was going to phone about to find a new provider.
14. I found a new provider and called Sky back to inform them to cancel. This time anther helpful gentleman took the call and read the notes.
15. He again spoke to several people about my case. He was not just going to accept my cancellation without putting up a fight to put it right for me to remain as a Sky customer.
16. By the close of business, he still hadn't made progress but promised to call me back the following day, 04.05.2017.
17. On 04.05.2017, he called me and told me that he finally got his managers to make a reasonable proposal to me. The proposal was:
i. I remained with Sky and they will send an engineer out to my home to fix my internet (which still remains down as I write this message at 11:15 UK time, 04.05.17).
ii. If I insist of leaving Sky, I must pay £49.00 for an engineer to come out to my house to look into the problems with my internet.
iii. I go ahead as I suggested to leave Sky, I object to paying £49.00 for the the engineer to come out, nothing happens and I may remain without Internet until the next provider takes over in a months time.
18. I was shocked by the fact that I was being presented with all those choices when my initial enquiry was not to leave Sky but to have my internet restored.
19. I told the Sky representative that I was going with option (i) and would pay the £49.00 for the engineer.
20. The Sky representative expressed his disappointment, then offered me a reduction for Sky TV if I kept this. I said I would think about it.
21. At this point, I was put through to the department that deals with commissioning engineers. This man in this department told me that even though I had said I would pay the £49.00 for the engineer, because I had opted to leave Sky, there was no guarantee that the engineer may come out to my house or resolve the problem.
22. This has really shocked me and shows that Sky is really not listening or interested in understanding my concerns from the beginning.
23. My intention was never to leave Sky, even though the service was never fantastic. Internet has always cut off and been slow, crackling phone line and the Internet often came back live again each time it cut off. This time round, it had been off for more that four hours before I made a call to Sky. This was disappointing for me.
24. Even though I have given notice, I am still obliged to pay Sky for a month and effectively, I am still a Sky customer up to the end of my contract. I have to pay the £49.00 for an engineer, only to be told that there is no guarantee that my problem will be solved because I have made the decision to leave Sky!. Sky would still take my £49.00 and I would still pay my monthly fee to the end but my internet still might not be on as to Sky, they have no loyalty to me now since I have made the decision to leave.
25. For these reasons I have decided the best decision was to leave Sky in a months time at the end of my notice period.
- Location
-
- Location
- Uk
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
- Location
-
- Location
- Worthing
- Reviewing
- Sky
- Date
- 2020-06-30
- Comments
-
I'm supposed to be getting 60mbps-70mbps but I'm actually getting 17.8mbps. Paying the highest package for "superfast". It cuts out at least 4 times a day and takes 20 minutes to re boot. Would not reccomend to anyone.
- Location
-
- Location
- Yeovil
- Reviewing
- Sky
- Date
- 2019-06-28
- Comments
-
Oh my god. Every. Single. Night.
The dreaded, 11PM...
The only thing Sky Broadband is consistent with would be completely shutting down at 11-12PM.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.