1,452 Customer Reviews over 146 pages
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- Location
- Hertfordshire
- Reviewing
- Shell Energy
- Date
- 2022-07-20
- Comments
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I made 2 phone calls today to shell energy, on the first call I was put through to payment department only to be subjected to 2 females with foreign accents having a conversation shouting, laughing and swearing at each other. I understand the department was in Lancashire.
Do not expect to be subjected to. this kind of customer service. Not happy at all
My query was resolved on the second phone call very professionally and politely.
- Location
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- Location
- Doncaster
- Reviewing
- Shell Energy
- Date
- 2022-07-20
- Comments
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Ive had this broadband fo a few months now,and im not happy,i need to reset every day, it buffers and cuts off through watching anything. Do not think of having shell energy as a broadband
- Location
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- Location
- Devon
- Reviewing
- Shell Energy
- Date
- 2022-07-20
- Comments
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The department that sends out bills for broadband needs an urgent overhaul due to me receiving my last two bills AFTER the payment due date. Even though I paid the bills the following day after receiving them Shell has the cheek to send me letters telling me my broadband account is overdue. Today’s overdue letter is dated 2/7/22 today’s date is the 20/7/22. When I rang Customer Service to complain I was told it was due to the Post Office I disputed this and was advised that there is a problem. I’m sure I cannot be the only person affected.
- Location
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- Location
- Wirral
- Reviewing
- Shell Energy
- Date
- 2022-07-20
- Comments
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You will be charged a "cease fee" even outside of your minimum contract period. Certainly not industry practice, buried in the t's and c's (section 5.11).
Also a terrible quality WiFi router which has the reach of a T Rex's arms.
- Location
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- Location
- Evans
- Reviewing
- Shell Energy
- Date
- 2022-07-20
- Comments
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Terrible, 4 weeks after they said they would connect and still haven't connected me. Internet worked fine with other company and they haven't come to fix whatever they are pretending is wrong, poor manners on phone and they even threatened to hang up the call after I said I'd be losing a complaint. They have even charged meand are not rewinding me for the pleasure of wasting hours of my time and money for 0 Internet after waiting 4 weeks. Someone needs to sue these jokers.
- Location
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- Location
- Cornwall
- Reviewing
- Shell Energy
- Date
- 2022-07-18
- Comments
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Avoid this broadband provider,doesn't go live when you are due to go live,customer service are patroniskng and rude. Constantly being spoken over,the worst broadband I have ever been with.
- Location
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- Location
- BOLTON
- Reviewing
- Shell Energy
- Date
- 2022-07-18
- Comments
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ex Post Office, still got PO router NO Customer service online or phone, incomprehensible bill/cust svc reply SORRY NOT AVAILABLE (since takeover, apparently) Why energy co thinks it can run BB anyway. THE WORST EVER
- Location
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- Location
- Malvern
- Reviewing
- Shell Energy
- Date
- 2022-07-17
- Comments
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Didn't even connect, just swapped suppliers, waited 3 weeks late now, they still haven't fixed whatever isn't working, they even charged my first bill which they promised they wouldn't until it works. Awful.
- Location
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- Location
- Halifax
- Reviewing
- Shell Energy
- Date
- 2022-07-16
- Comments
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My broadband account ended on 25th June. I called on 20th June to renew my contract. When I called Shell on the 26th June, they called me a liar and said I'd never renewed my contract. I waited over 2 hours to speak to someone. They said I could renew my contract, but it would be £50 renewal and I'd have to wait 3 weeks. I emailed to complain and asked them to review the recorded calls. Nearly a month later and I've heard nothing.
- Location
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- Location
- Kent
- Reviewing
- Shell Energy
- Date
- 2022-07-16
- Comments
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I was a post office customer and then Shell took them over. I recently had my broadband suspended (DD had failed in April) I called them up to discuss 50 mins I finally got through to someone. They had tried to take a payment twice and it failed but the email on the second failure said they would try again in 10 working days (money would have been in the account then. The call centre operative said I was on a manual payment.
So they had not been able to take any money since then. I am not one of those people who check every direct debit but know that each month there is a certain amount for bills that comes out.
But... they continued to rack up my monthly bill until today I had to pay £110 and there was no policy. They said their rules where it had to be paid. I work from home and need it so had to pay.
So long story short 1hr 40mins on the phone.
Held to ransom over their policy of suspended accounts
Billed for 4 months without knowing there was an issue
Filled a complaint with them.
Going to the financial ombudsman as I think their trading practices are a bit dodgy
- Location
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