1,452 Customer Reviews over 146 pages
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- Location
- WARRINGTON
- Reviewing
- Shell Energy
- Date
- 2022-08-05
- Comments
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I was a post office customer so had to switch to shell energy ( a case of necessity not choice ) The b/b is reliable to a degree but quite slow considering i pay for superfast ringing the c/s the wait time is appalling even after 45 mins iwas still waiting and was then told best time to ring 7 am why should i have to do this to speak to someone im currently looking to change
- Location
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- Location
- Manchester
- Reviewing
- Shell Energy
- Date
- 2022-08-04
- Location
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- Location
- West Bromwich
- Reviewing
- Shell Energy
- Date
- 2022-08-02
- Comments
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Shell overcharged my account,2 months later I’m still waiting for a refund,I’ve spent a considerable amount of time on the phone to no avail, please avoid this company, the customer service is beyond a joke
- Location
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- Location
- Worcestershire
- Reviewing
- Shell Energy
- Date
- 2022-08-02
- Location
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- Location
- Preston
- Reviewing
- Shell Energy
- Date
- 2022-08-01
- Comments
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Recently, Shell Energy put their price up, so I looked at alternatives and decided to go with Now Broadband instead.
Shell rapidly backtracked and put the price back down, so I decided to stay with them, but wish I hadn't.
I've called Shell 5 times (so far) to get them to email me the latest contract, but each time they say Now have taken it over and I have to wait for them to drop it. However, when I called Now, they insisted that they have already done this.
My basic problem with Shell is that every time I call, I'm on the line for 40 - 50 minutes, most of it 'on hold' waiting to be transferred to their 'Retentions Dept'. On 3 occasions, they've offered to call me back the next day but have NEVER done so.
I spoke to someone today (hello Ron) who also promised to call me back tomorrow. I told him about the previous 3 failures and that if he also failed, my next call would be to cancel.
To be fair, their broadband has been reliable, so I've not had to deal with their customer 'service'. Now that I have, I can see why so many others give it a good slagging off.
- Location
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- Location
- Bristol
- Reviewing
- Shell Energy
- Date
- 2022-08-01
- Comments
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Awful company. Broadband is patchy at best, speed is NOT what is advertised. Sometimes you can generate 10MB connection speed, other times it just falls out completely. Web pages don't load properly, pictures and message interaction is a nightmare.
Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.
Tried to cancel but they put every barrier possible to delay you and thus fall out of the cooling-off period.
AVOID AVOID AVOID.
- Location
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- Location
- Banbridge
- Reviewing
- Shell Energy
- Date
- 2022-07-31
- Location
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- Location
- Dorset
- Reviewing
- Shell Energy
- Date
- 2022-07-30
- Comments
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Finally received my Ombudsman cheque today after a period of hassle lasting 6months. Unanswered phone calls, on line chat and emails unanswered just when mu landline developed a fault and they became uncontactable what a shower they have proved to be.
- Location
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- Location
- BOGNOR REGIS
- Reviewing
- Shell Energy
- Date
- 2022-07-29
- Comments
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Such a bad costumer service ,such a bad experience i had with shell just in 4 days never more .they are not trustworthy.
- Location
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- Location
- Middlesbrough
- Reviewing
- Shell Energy
- Date
- 2022-07-26
- Comments
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Worst broadband I have every had. Cant contact as they make it impossible to speak with someone so used email to communicate and told my speeds are as they should be. I only stream but have no confidence that I can watch without constant buffering so have lost confidence completely. Should come with a warning when a company is this bad. Currys pc World should cut all ties and I will put this to them next time I am in the shop, sold a contract that will waste 18 months due to bad connectivity
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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