1,452 Customer Reviews over 146 pages
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- Location
- Oxford
- Reviewing
- Shell Energy
- Date
- 2022-07-13
- Comments
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I cannot fault Shell Broadband. After reporting a fault on the line of Friday, the technical team arranged for BT to attend between Tuesday - Thursday the following week, BT arrived at 9.00am on Tuesday and fixed the fault.
You cannot beat Shell Broadband the cost for Ultra fast broadband, and it works !
The call centre are professional in answering your queries, it does take a while to get through.
- Location
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- Location
- london
- Reviewing
- Shell Energy
- Date
- 2022-07-13
- Comments
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the most frustrating experience.
horrible customer service, they told me I would get a £20 compensation, plus £15 credit. When I call to double-check they told me that I said that I (myself) didn't want the compensation that was promised. Had to stay on the phone to try to get my money back.
To get this wifi I had 3 different technicians at my house and more than 10 hours on the phone, more then 2 months to get it.
Is 2022. I live in central London. this should be easy.
- Location
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- Location
- Essex
- Reviewing
- Shell Energy
- Date
- 2022-07-13
- Location
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- Location
- STAFFORD
- Reviewing
- Shell Energy
- Date
- 2022-07-12
- Comments
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Disgusting customer service. In short I have had major issues with internet connection and phone line; the problem has mainly been since Shell took over from Post Office. Interrupted internet for 4 months and very slow or no connection for long periods, interference on landline also. After trying everything that was suggested and a total of 4 engineer calls to the property and a new router we eventually got a better service.
Due to the loss of a service that I was paying for and not getting, other than intermittently, and the amount of time wasted trying to get through to customer service I decided to ask for compensation. I started this process in April and, after various misinformation from customer service staff, I have found out today that I am not entitled to any money back! I find this strange as I had previously been told that the amount I had agreed on had been reduced and that it was approved and in the hands of the finance dept. I have made numerous calls in order to chase this up with no communication initiated from Shell; funny how quick they were to contact me to say they wanted money for the router I had supposedly not returned.( I had evidence of the return)
I strongly advise people NOT to use Shell as their internet or phoneline provider.
- Location
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- Location
- Bucks
- Reviewing
- Shell Energy
- Date
- 2022-07-11
- Comments
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Broadband speed no where near predicted. Broadband service dropped out and cut out everytime we had an incoming call (new provider doesn't).
Left after a year and they owed me money, which I got fed up waiting for and so had to remind them, they said I would get it in 10 days it took nearer twenty.
- Location
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- Location
- Oldbury
- Reviewing
- Shell Energy
- Date
- 2022-07-09
- Comments
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Unless I’m within 10ft of the router do I have good connectivity & stability. I’ve complained over several months about this, even had an open reach engineer visit to check everything, he told me for what we are paying & what is needed to run all the devices in our home; this router is too Weak and we’ll always have problems. Shell energy know about this and recommended I buy a wifi booster from them! The amount of stress caused from months of this is ridiculous.
- Location
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- Location
- Leicester
- Reviewing
- Shell Energy
- Date
- 2022-07-09
- Comments
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Have had no end of problems with it being and intermittent fault they finally read replacement router I have reported them to the ombudsman and have £50 back off of them so anybody having a problem get in touch with the ombudsman and have them sort it
- Location
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- Location
- Yarm
- Reviewing
- Shell Energy
- Date
- 2022-07-09
- Comments
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Yes totally agree.Shell unable to provide a reliable connection and let's compare with buying a vehicle and it breaks down every 15 minutes. Well not one person would keep it and if within the first day this was a regular feature then it is unreasonable to expect that customer to continue with that dealer or service.
- Location
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- Location
- Stanley
- Reviewing
- Shell Energy
- Date
- 2022-07-09
- Comments
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This is the worst broadband going ever since it changed from the post office to this ive had problems all the time and when i ring up 4 different times shell energy gived me different options all 4 times and wants to charge me £65 for an engineer to come out and see the fault and im on the post office monitor still but they wont send me there monitor untill the engineer say i need a new 1 even though ive had connection problems for months now and if i want to leave them they are charging £300 just to leave the broadband its so ridiculous
- Location
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- Location
- Buxton
- Reviewing
- Shell Energy
- Date
- 2022-07-07
- Comments
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Do not use this company, you have been warned! worse than TalkTalk, Blatent lies about speeds, promised 14 day get out clause if not happy which again lied about, 3 hour waits on phone to complain, claimed they didn’t receive the router back even though I had proof of postage, loads of apologies but no refunds or compensation, absolutely dire customer service
- Location
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