1,366 Customer Reviews over 35 pages
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-05-15
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-06-21
- Comments
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Absolute nightmare of a company to deal with PO Broadband is the worst I have ever been with when I finally managed to leave them they do not communicate I think I owed £22 when I left I asked for a final amount owing they never got back to me. I was moving house at the time a few weeks went by and I got a letter from some debt collection company CCS COLLECT for £120.80 WTF It was printed on some tissue type paper looked a proper scam and came up as a scam on Google search they give you numbers to contact them blah blah blah none work no contact started to get phone calls from with held numbers phone was blocking them finally managed to answer one of these calls ended up paying £120.80
never got a receipt but I have them on my banking app as commercial collect and guesse what just had a letter from PO broadband to pay CCS £120.88 well they can **** RIGHT OFF LETS GO TO COURT. DONT GO NEAR PO BROADBAND.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-04-01
- Comments
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Absolutely terrible broadband. Connection always dropping and no solution from technical team for 9 months to resolve. Switched early to Bt which worked straight out of the box...Avoid Post Office broadband
- Location
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- Location
- Skewen
- Reviewing
- Post Office
- Date
- 2018-05-28
- Comments
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What a load of crap internet turns off for no reason then have to wait for the internet light to turn green again. can happen any part of the day so can upset the children when they are watching netflix or worse video gaming online. apparently there's nothing wrong.
- Location
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- Location
- Ashford
- Reviewing
- Post Office
- Date
- 2020-08-16
- Comments
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Okay I cannot give a broadband reliability as it is so damned slow. 0.26 down and 0.19 up. I called on behalf of my 86 yeard old Father who was supposed to get 2-4 mbps down and no guarantee for up apparently needless to say I phoned they checked the line said all is fine they suggest I make 5 speedtest in a 24 hour period. On their advised site I said after testing what is ther speed on that line. OMG after saying its fine 0.26 down 0.19 up. Well I was fuming acceptable..?
My Father has had this for 6 years paid 19.00 a month and the PO now offer 11mbits for 17.00 including landline in total he pays 29.00 a month for phone and internet. This is shameful and diabolical
total rip off please do not use this service there are many better braodbands on offer
- Location
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- Location
- Belfast
- Reviewing
- Post Office
- Date
- 2019-05-15
- Location
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- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2019-07-14
- Location
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- Location
- rotherham
- Reviewing
- Post Office
- Date
- 2016-07-10
- Location
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- Location
- North East England
- Reviewing
- Post Office
- Date
- 2016-02-16
- Comments
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Genuinely surprised to read the reviews on here. Switched to Post Office from the BT monster ages ago and honestly had no problems at all. No speed issues, been totally reliable and good value. Customer service a bit slow to respond, but that's about it...
- Location
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- Location
- Brixham
- Reviewing
- Post Office
- Date
- 2019-01-05
- Comments
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Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
- Location
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- Location
- Jacobstow
- Reviewing
- Post Office
- Date
- 2015-08-25
- Comments
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"Abandon Hope All who Enter Here."
Took months to get problems resolved. Many, many wasted hours on the phone. One example : Told me I needed a broadband engineer to call, so I arranged to wait in. They then sent the wrong type of engineer, who said I needed a broadband engineer. They repeated this error twice more !!
Shocking incompetence. Never again.
- Location
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- Location
- Brixham, Devon
- Reviewing
- Post Office
- Date
- 2018-10-18
- Comments
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I tried other well known competitors for a 12 month Broadband contract only to be told that I need to pay (up to £100) for an engineer to come out re the phone line and, in one case, came in for a really hard sell in relation to fibre. I rang the Post Office and everything was arranged quickly and easily. No call out- they just swapped the line over- and everything else happened as stated; the router arrived through the post and the service began on the date agreed. I received correspondence throughout and, so far, couldn’t be happier!
- Location
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- Location
- DERBY
- Reviewing
- Post Office
- Date
- 2019-10-05
- Comments
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Having read the bad reviews i was sceptical, so wish id had listened. Absolutely terrible hardly ever connects to internet and when it does keeps dropping out or buffering. I live in a good signal area of Derby and only a few yards from distribution box so no excuse for it .moved on and gone to sky. AVOID.
- Location
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- Location
- grantham
- Reviewing
- Post Office
- Date
- 2017-09-29
- Comments
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After 8 weeks, 3 engineers, 26 phone calls and 9 hours talking to their help desk we still do not have a working telephone or internet connection.In all those phone calls I have not once spoken to the same person. They appear not to have the systems or processes to deal effectively with technical issues. I will have to give up next week and try another provider and suffer the extra delay.
- Location
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- Location
- Bedworth
- Reviewing
- Post Office
- Date
- 2021-01-08
- Comments
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Quite simply the worst provider i have ever had, if it ever actually works, it is so slow that i can easily make a coffee while simple non graphic intensive page loads up. The so called technician came, looked, and I quote, "your equipment, a laptop one week old brand new is too old". Damn pathetic, and obviously not well trained technicians. I rang sky, and have internet in less than 48 hours of placing my order
- Location
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- Location
- Darlington
- Reviewing
- Post Office
- Date
- 2020-04-30
- Comments
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I wish I had read the reviews first, this is the worst broadband I have ever had. Constantly drops connection, if it connects at all in the first place. Customer service constantly deny there is any problem with them although it has always been fine with other providers. Last time I spoke with them they said I was wasting their time and would have to pay to get out of contract. Do not, under any circumstances use Post Office broadband, I can't wait for the 12 months to be up so I can get rid of it.
- Location
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- Location
- Croydon
- Reviewing
- Post Office
- Date
- 2016-06-21
- Comments
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Had PO broadband for several months with no problems,running 2 NOW TV boxes in different parts of the house,suddenly had problem with wi-fi signal getting progressively weaker over a couple of days until I could only get it on my phone in the room with the router. Tried to explain this to customer service, asking for a new router. Spent 20 mins speaking to someone who was unable to understand this, told me I needed wi-fi repeaters....at one point she asked "how thick are your walls?" ...resisted replying "not as thick as you" and demanded to speak to a manager. Result,was sent new modem, problem solved. Told manager if I wanted this level of customer service I would go back to Talk Talk !!
- Location
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- Location
- Rotherham
- Reviewing
- Post Office
- Date
- 2020-05-02
- Comments
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Totally not fit for purpose. Came off Plusnet who were faultless but it prices up so thought I'd give these a go. Had non stop issues with connections dropping and poor speeds throughout. Had engineers out, done endless speed tests and finally they're giving me a new router! Will be leaving as soon as I can, never to return!
AVOID AT ALL COSTS!!!
- Location
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-06-27
- Comments
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Shockingly incompetent. Months of grief trying to get the service working. 1 star is 1 star too many.
- Location
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-06-29
- Comments
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Surely the worst customer service, the worst reliability, the worst speed ? I could write pages on the problems we've had e.g sent the wrong type of engineer 3 times running, despite promising to send the correct one each time.
- Location
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- Location
- NEWBURY
- Reviewing
- Post Office
- Date
- 2018-07-29
- Comments
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2nd review get no service whatsoever at weekends, now told the post office i was logging days when no service and i will claim back monthly payment from them for a month tot up of no service wont be long now, for my miserable 18 month contract 9 months of suffering to go PLEASE DONT USE these idiots CRAP INTERNET SERVICE.
- Location
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- Location
- newbury
- Reviewing
- Post Office
- Date
- 2018-05-02
- Comments
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crap!!!!!!! intermitent internet connection every day since i joined cant wait till it ends, you pay for what you get so hey ho,customer service are good but cant help the rubbish internet service we are getting, all you will see is limited internet as you log on was ok when i 1st started then gradually worse week by week, go elsewhere you have been warned
- Location
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- Location
- Aberdeenshire
- Reviewing
- Post Office
- Date
- 2017-04-01
- Comments
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Ridiculously slow...
- Location
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- Location
- DERBY
- Reviewing
- Post Office
- Date
- 2016-07-04
- Comments
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Connection unusable at peak times (fails completely sometimes)
- Location
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- Location
- Oldham
- Reviewing
- Post Office
- Date
- 2020-02-02
- Comments
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Terrible unreliable broadband, and the customer service is worse. Tried to cancel an hour after going live but the 14 day cooling off period begins from when you sign up so they wanted me pay the full amount of my contract. Had it a week now and it’s gone off twice. Phoned customer service, it’s 50/50 wether they talk to you or cut you off once you have got through.Sat in last week waiting for engineer who never came, apparently that is fine, he may not need to come to the house and they don’t tell you your ok to go out. I could go on but you get the idea.
- Location
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- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2021-08-01
- Comments
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Absolutely awful. Contract ends in a few days and it couldn't come soon enough. Working from home has been almost impossible. The last month haven't been able to stream anything without constant buffering. Will never go with the post office again.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-05-03
- Comments
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Hi all
For last 14 years this is the worst service I’ve ever had if I had a 5 mbs I feel like a king,customer service useless You can get only lip service “will check,will do,will will” forever and nothing changes .
Can wait to run out my contact and that all never ever again .
I will never recommend this supplier to no one even my enemy’s
- Location
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- Location
- Home
- Reviewing
- Post Office
- Date
- 2017-01-27
- Comments
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Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
- Location
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- Location
- Home
- Reviewing
- Post Office
- Date
- 2017-01-24
- Comments
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Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
- Location
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- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2017-03-01
- Comments
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Unbelievable lows in respect of product and customer service. about 1.9mbps, may as well be dial up. Continually lie about giving you call backs to help sort out a solution. Mention cancel in contract and they immediately trot out that they meet OFCOM standards and as such there is nothing they can do. Clearly all agents are well briefed on this. Annoying thing is only under contract as moved house and remained brand loyal. Offered to put me on a fibre trial at more money to see if that helped. No guarantees offered though. I asked if this would start a new contract length, they said yes it would. So to attempt to get anywhere near a decent speed I have to pay more and gamble that it delivered, otherwise I am locked in longer to a more expensive white elephant.
- Location
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- Location
- Spalding
- Reviewing
- Post Office
- Date
- 2018-09-26
- Comments
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Terrible!! Rude and untrained customer service staff, make lots of promises that they don’t keep, awful speed and reliability and nobody cares when you have a problem! Most definitely would NOT recommend.
- Location
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- Location
- Harrow
- Reviewing
- Post Office
- Date
- 2019-10-15
- Comments
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Warning - The people who answer the phones are lovely and it's cheap, but the broadband service is useless.
Just did a speed test now and it downloads at 1MB/s!! I can't go through a Netflix show without the internet dropping for a few minutes at a time. Moving provider now that my year is up. Avoid.
- Location
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- Location
- Newton Stewart
- Reviewing
- Post Office
- Date
- 2016-12-11
- Comments
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When I first began with PO a few yrs ago they were ok...a helpful Welsh customer service. This yr my internet has been off for 4 out of 12 months with no compensation. It takes TWO HOURS to get thro' to them by phone. They NEVER return calls. They ask you if you want to do a customer survey after the phone call. I always press YES, but there has never been a customer survey...I'm not surprised they don't want to hear the truth about their appalling service.
- Location
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- Location
- Bolton
- Reviewing
- Post Office
- Date
- 2018-08-28
- Comments
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I read previous reviews for the Post Office which were largely horrendous but decided to give them a chance. What a huge mistake! I specified that we needed to keep our old telephone number for various reasons - the main one being contact with medical services. This was ignored and after many frustrating phone calls to the Post Office I discovered that when I spoke to the agent on the phone he put in the wrong phone number which was subsequently taken away by BT and we were given a new number. The Post Office admitted it was their fault but said they were unable to give us our old number back due to technology. If technology can take a number away surely it can replace it. This has caused untold problems not only on the medical side but also because it was business number. I am totally disgusted with the attitude of the Post Office and I would strongly advise anyone who is thinking of taking out a broadband package with them to steer clear and not touch them with a barge-pole. Shame on you with all your promises of good service - its a total load of rubbish!
- Location
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- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2016-08-15
- Location
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- Location
- Hillsborough
- Reviewing
- Post Office
- Date
- 2018-11-02
- Location
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- Location
- Berkshire
- Reviewing
- Post Office
- Date
- 2020-03-13
- Comments
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This is the first time choosing Post Office for my broadband supplier and I wish I had seen the reviews on here before choosing them. I too have had issues with signal drop out when my wifi stops working suddenly. I consider myself to be a light user of wifi and I live alone so cannot be due to to many users in the home. Also on launch day I was left with no internet for 3 days when they switched over. Customer service is slow, expect to be waiting on the line for at least 20mins before someone answers. I will be changing providers when my year is up. I would not recommend Post Office Broadband even though they are cheap.
- Location
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- Location
- Llanelli
- Reviewing
- Post Office
- Date
- 2018-09-13
- Comments
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No words can explain how bad this internet is. Cannot use my IPad without it constantly crashing and trying to reload -- infuriating. Thankfully I am out of contract so able to leave ASAP
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2016-05-28
- Comments
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The problems started when trying to buy the broadband package on the website, which had a technical problem. The next issue was difficulty in trying to speak to an advisor as the automated system wanted a land line number (we don't have one). We eventually got through to an advisor and we were then given a date and time for an engineer to visit our address. Two weeks later and the engineer failed to appear. Another call to the PO resulted in an assurance that an engineer would visit shortly. Yet another two weeks have passed and no engineer has appeared or any communication from the PO. Needless to say we have cancelled our order. Truly terrible service and it is amazing the PO is still in business if this is what the average potential customer experiences. Not happy.
- Location
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- Location
- THE MOUNT
- Reviewing
- Post Office
- Date
- 2019-11-21
- Comments
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Don't touch it with a bargepole!!
Connection often going wrong just been on to them today ( Thursday)
and been told an engineer might be round Monday or Tuesday So, without net all weekend and expected to have a day off work to accommodate them. Load of rubbish keep well away.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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