322 Customer Reviews over 9 pages
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- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2017-05-23
- Location
-
- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2020-07-06
- Comments
-
Cheap to get you hooked in, then jumps up to £40.00 a month. Then you're stuck on a rubbish deal. Customer service have attitude
- Location
-
- Location
- Newport
- Reviewing
- POP Telecom
- Date
- 2019-02-10
- Comments
-
Since I have decided to switch provider these guys have been awful. Daily calls asking to stay. Whats worse - and I'm not sure how they have done it but they have successfully cancelled 2 attempts to switch to another provider without any explanation or notification.
For balance - prior to that they have been OK with no problems
- Location
-
- Location
- Newport Gwent
- Reviewing
- POP Telecom
- Date
- 2018-11-30
- Location
-
- Location
- Newton Stewart
- Reviewing
- POP Telecom
- Date
- 2018-03-30
- Comments
-
shocking a rip off from start to finish the worst provider on the market they just randomly add charges to you bill and hope you dont notice. the connection charges for the free phone calls are more than the phone call itself. truly awful avoid at all costs
- Location
-
- Location
- Newtownards
- Reviewing
- POP Telecom
- Date
- 2018-10-24
- Location
-
- Location
- Norfolk
- Reviewing
- POP Telecom
- Date
- 2022-03-23
- Comments
-
O stars, bad company, bad customer service and terrible Internet. Never sign up to this company. Worst Internet company ever.
Always had problems with them.
They passed me onto a debt collectors company saying I own them over £250 to cancel and exit my contract. I wouldnt pay them because I don't have that much money so had to borrow. Absolutely ridiculous.
Be warned - Never go with this company, its better to go to talk talk, BT or some well known Internet company.
- Location
-
- Location
- North East
- Reviewing
- POP Telecom
- Date
- 2020-06-22
- Location
-
- Location
- North Wales
- Reviewing
- POP Telecom
- Date
- 2018-07-27
- Comments
-
Overall the telephone/broadband performance was satisfactory, but after the contract was ended a very threatening email was sent demanding payment of an outstanding bill, threatening court action and debt collectors. This was only a few days after the bill had been sent out and as far as my parents knew the bill had been paid. No attempt was made to contact to clarify or seek payment in a courteous manner. An absolutely disgusting way to treat customers. Shame on you.
- Location
-
- Location
- North walez
- Reviewing
- POP Telecom
- Date
- 2018-09-29
- Comments
-
Total crap service!!!.I have gone over to Plusnet.ive just had a letter from a debt collecting agency for wait for it,36p yes 36p!!!for anyone waiting to go to them!!FORGET IT!!!!!
- Location
-
- Location
- North West
- Reviewing
- POP Telecom
- Date
- 2023-07-01
- Comments
-
UTTERLY CRAP
Do not go near them!
There services are diabolical
They lie “recorded”
They steal “from your bank account “
Customer services is anything but
Complaints don’t waste your breath
They constantly hound you 12 plus calls per day
Suffering mental issues so there sending the Bailiffs for there mistake
- Location
-
- Location
- north west UK
- Reviewing
- POP Telecom
- Date
- 2022-04-12
- Comments
-
Signed up and then told by them to cancel. Still waiting for refund on postage for router that was never sent.
DO NOT DEAL WITH THIS SHOWER
- Location
-
- Location
- Northampton
- Reviewing
- POP Telecom
- Date
- 2021-12-14
- Comments
-
I initially applied for Fibre Optic broadband but I left my online form incomplete. The next day Pop had obtained my contact information from my incomplete form to give me a call. They wanted to know if I would like to finish my application, they also said that Fibreoptic broadband was not available in my area (despite initially searching my postcode, and the reason I discovered pop in the first place), not just from them but by any provider. I signed up to the Unlimited broadband service. Initially they tried to sell me the package for the same price as the Fibre Optic broadband, but using the same site on which I found Pop, I saw the Unlimited broadband advertised at £5 less than what they were telling me. I asked why the price advertised was different, they explained it was an offer, but would match the price, so I signed up.
When they contacted me later in the day stating that my engineer would be coming out in 16 days time I didn't think anything of it.
When the engineer arrived he told me that the connection socket was upstairs in the bedroom. Apparently, the one in the living room is unusable because the line is owned by Virgin. When he connected the router to the socket in the bedroom, the wifi signal does not extend to the living room. After moving the antenna's and the wifi box, there was still no signal in the living room. Not only did he relay that I have no signal, he also told me he could see the telecom post outside my house and that FIBRE OPTIC BROADBAND IS AVAILABLE! Whereas Pop have told me that not only can they not provide fibre optic broadband - no other company can, it's not available at my location.
Bear in mind that they advertise a £9.99 connection fee, and an additional £30 THAT IS NOT ADVERTISED TO send out the engineer for installation and connection.
When I first called to discuss this I explained to the CS person what has happened and I asked to speak to the manager, because I would like a refund and he wasn't listening. I was put on hold and told that they were busy, I said I would wait, twice, and they dropped the line.
The 2nd CS guy said that he would try to help by directing me to a signal app that was only available on android and I have an iphone. I reiterated that my request was for a refund because the wifi router was not fit for purpose - I was not told that wifi would be limited to my bedroom when I ordered it. He told me that the manager was not in that day, very different to what the first gentleman said. He insisted that the manager would call me back 1pm the next day.
No such call came. At 4pm I received a voice message by the customer service guy (not the manager) asking me to call back, which I did. I was not put through to the manager, despite asking to speak to her, instead I was told by the customer service agent that a message from the supervisor had been left on my file to say that a). they believed I had applied for the wrong package so my complaint was not valid and b). it was past the 14 day cooling off period - I was told 'it's not a try before you buy service ma'am'. I was put on hold for well over an hour waiting to speak to the manager, to no avail.
My request to terminate the contract is because not only does the wifi / router not work in the living room, which is the only room I need it to work in, but because fibre optic broadband (unlike the the copperbased one of speeds up to 11mb that I purchased) is available in the area and Pop customer services told me otherwise. The Outreach engineer had no reason to mislead me and he showed me the pole with connections to neighbours who would already be in receipt of fibre optic broadband. The 14 day cooling off period is beside the point if the product is not fit for purpose and the company have misrepresented the availability of broadband in the area.
I have no faith that the manager will call me back as they haven't so far. Terrible service. The company should come with a warning label.
- Location
-
- Location
- Northants
- Reviewing
- POP Telecom
- Date
- 2022-03-19
- Comments
-
Still no Internet, was told I would get a call back yesterday but that never came. I have requested details for your regulator 3 times and have been ignored each time. I have had no usable connection for over a week now and am paying for a service that is not being provided.
I have been told nothing is wrong, that there is something wrong, that the line is fine md that the line is dropping.
This all started after openreach were called to do a repair on slow speed, so why has that not been followed up on? Am I expected to keep paying for a service that you are not supplying? Will my request keep being ignored?
- Location
-
- Location
- Northants
- Reviewing
- POP Telecom
- Date
- 2020-11-10
- Comments
-
BAD. Thought we had a problem with the quality of our previous provider until we had the misfortune to get roped in with POP. The internet drops off when ever it likes, usually when our business needs it most. We contact customer service now on a regular basis and Im getting to know the tech department very well....lovely people, they just don't realise that the service they are trying to defend from complaining customers is total crap. I have apparently another year of this terrible service unless i can buy out of the contact, which i cant afford. My direct debit has also doubled within the first six months...Do not Pop with this crowd.
- Location
-
- Location
- Northern Ireland
- Reviewing
- POP Telecom
- Date
- 2018-12-03
- Comments
-
I ordered pop broadband on a deal at £21.50 with no connection fee but i got a call today from pop broadband saying i cant have that deal because were i am and its £29 a month plus £40 connection fee i have never heard of this before i wouldn't touch this company with a 20ft pole very shady
- Location
-
- Location
- Northumberland
- Reviewing
- POP Telecom
- Date
- 2018-02-28
- Comments
-
Well what a soory state this Company has got its self into. Having experienced it at first hand I have to agree with the majority of reviewers. This is an appalling Company and the regulator needs to take heed and do something about it.
My own story is similar to those below, Pop staff who do not listen to your complaint, badger you to pay inflated fees, coerce you to stay with them at all cost and then when you say NO. then they hit you with the fees..
My contract termniated naturally after 24 months, I decided to switch as was my right. That was the start of my nightmare. They blocked my switch and then went on to harass me for £100.00 exit fees. Its in the contract they say. section 32. Well I examined my contract and low and behold, its not there. Cast Iron case of changing the terms mid contract. I posted them my contract as proof. Oh they say look at our web page its clearly in section 32. Not interested says I My contract does not contain this clause. They went on to block my switch again a second time. They also billed mt for the following month after my contract expired. When I cancelled the DD they threatend me with additional costs for not paying by DD. This Company is appalling. After almost 2 weeks they then tell me they posted out to all their customers the changes to contract in October 2017. Rubblish says I. I have never received anything via mail from this Company all correspondence including billing is via E Mail. I ask for a copy of this mailshot and low and behold they are unable to produce it.
Finally after much effort of their part to wear me down, they give in. A Senior Director has conceeded and allowed my switch to go ahead. We are now battling over the final invoice they produced for the month after my contract terminated naturally. Their regulator is CISAS if I have to take my case to them to finally get them to see sense then I shall and they will start to look rather foolish...
I have used Citizens advise and Ofcom for information. The thrust is"They cannot change your contract terms unless you have been notifed and they have given you 30 days to quit. They cannot block a switch on spurrious grounds and if they do they are running foul of Ofcom directive "General conmditions Of Entitlement section 22
Dont let them get away with harassment complain to Ofcom. They wont look at individual cases but as they receive more and more complaints they will have to take action against this Company.
Another useful site for info on how to complain is:- www.complainingcow.com
good luck
- Location
-
- Location
- Northumberland
- Reviewing
- POP Telecom
- Date
- 2023-08-01
- Comments
-
Don't Use This Company!!!
They offered me a cheaper deal to stay with them but I wish I didn't.
Had continual line faults with no internet.
They then charged me £192 for a call out which only required a £1 cable to be changed.
Don't be fooled by their lower costs - value for money can be found with ANY other reputable company!
- Location
-
- Location
- Norwich
- Reviewing
- POP Telecom
- Date
- 2017-07-08
- Comments
-
I really wish I hadn't gone with them but I'm only in England a few more months so I didnt think I'd mind. Internet speed is 80% slower than any other provider I have been with also the connectivity is total rubbish if your trying to watch Netflix dont bother it will stop an start reloading the page super slowly for 10min before playing again then it will repeat this. I originally thought it was Netflix but then it did the same with a bunch of other website like Hulu and prime. I would not recommend this company also they say you can 'pay online' I've not been able to so far and it has drained my credit.....
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2020-09-30
- Comments
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The service was very unreliable going down almost every evening. Eventually the service got really bad and I contacted technical support who diagnosed and faulty router. Whilst replacing it free of charge they insisted on charging me £10 for recorded delivery! This was supposed to be overnight but arrived three days later. I'm moving in the hope of finding a more reliable supplier.
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2019-10-26
- Comments
-
If it was possible to leave zero stars I would!! Been a customer for 6 days and haven’t had any internet connection thus far. Informed the customer service after waiting 1hr30 in total I was confronted with rude staff and no advice. Only advice they gave me is that I’ll be charged £20 for a repair even though it has never worked! With an office of only 4 employees don’t expect anything at all for this company. somebody should do an exposé of these guys to stop anybody else signing up. If you enjoy being lied to, ignored, patronised, stolen from and left in the dark then this is the service for you!
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2022-07-02
- Comments
-
Overcharged throughout my contact for speeds well below what they advertised and then failed to cancel my contract when I asked. Two years after I left them they are still chasing me for money and threading debt collectors. Avoid this company at all costs.
- Location
-
- Location
- Notts
- Reviewing
- POP Telecom
- Date
- 2020-07-25
- Comments
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Absolute TOTAL RUBBISH. I was disconnected by mistake and after frequency chats on-line and phone calls here I am 11 days later still without any broadband after being told I would be reconnected within 48 hours. AVOID this company at all costs
- Location
-
- Location
- Oakham
- Reviewing
- POP Telecom
- Date
- 2023-11-21
- Comments
-
I rue the day I ever came across this dreadful company. They are useless. I went through what we used the broadband for, explained how important the phone line is as we have no broadband coverage in our village and my father is terminally ill. They left me for 5 days without incoming calls. I have a non existent broadband that they blame on Openreach but they are still not reaching the minimum broadband speeds and we are achieving 0.01mpbs. They will not give me a deadlock letter and only want to sell me a highere value package! I have proof of all of this. Totally shambolic, avoid like the plague.
- Location
-
- Location
- Orkney
- Reviewing
- POP Telecom
- Date
- 2016-12-15
- Comments
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Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
- Location
-
- Location
- Payhembury
- Reviewing
- POP Telecom
- Date
- 2017-04-19
- Comments
-
I am so disappointed with everything about this company. We signed up to this company through curry's PC world. We were told that they were specialist in rural areas. We were told that we would have the same speed if not better, than we had with plussnet for £20 cheaper. We were not told however that we would have to pay a charge of £50 even after the contract had ended to move provider. We have been with them for phone just over a month and broadband for 22 days. We have complained several times that our broadband is so slow that on many occasions we can't even connect. We had 5 devices running with plussnet and the speed was OK. I have just called again and they said that they is nothing more they can do. If I want to terminate the contract, I will have to pay £269 plus an admin fee of £100 then the £50 charge of changing suppliers. This is disgusting. I am so cross that I got so sucked in without checking them out. I fully intend to make as many people aware as possible not to go anywhere near this company.
- Location
-
- Location
- Peterborough
- Reviewing
- POP Telecom
- Date
- 2018-01-15
- Comments
-
The "Up to" 17Mb service spent much of the first year at less than 1Mb. Every mont there would be unrequested "optional extras" added to my bill, and at the end of the contract POP Telecom has the temerity to demand a £100fine simply because I wish to use another provider that will give me a faster service for less money.
If I could give negative stars for service and satisfaction I would do so
- Location
-
- Location
- peterhead
- Reviewing
- POP Telecom
- Date
- 2016-10-04
- Comments
-
Save yourself the hassle and RUN AWAY NOW!!! Communication is terrible, (even advertise some customer service phone numbers that don't even exist) didn't even bother to send out a contract I apparently renewed earlier this year although i have no memory of this. Also the FREE broadband they are advertising costs more(overall) than when I paid for it. Nearly all providers are cheaper than them these days anyway, so just go now, there is no possible reason to use them.
Don't consider this company, just find someone else and run away.
- Location
-
- Location
- Plymouth
- Reviewing
- POP Telecom
- Date
- 2020-08-27
- Comments
-
Absolutely dreadful broadband, crashed all the time, slow speeds , Poptelecom tried to blame my connection and I
would have to pay openreach £192 to get my lines
tested
I said I was ending my contract, they harassed me loads of
times by messages, phone calls and emails. They said I had
to pay £172 to end contract then it went to £134 with no explanation, I am very ill and on lockdown since end of January. I contacted the government debt help line and they recommended I don’t pay it . I have now changed my provider. But Poptelecom are really really bad and would advise people to stay clear no matter how good there deals look
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- POP Telecom
- Date
- 2017-05-10
- Comments
-
A DREADFUL COMPANY ! No Broadband or phone for 4 weeks after joining and had to involve Ofcom for compensation.
AND
When I decided to cancell my contact half way through the period despite being told they "do not makes penalty charges" they invoiced me and removed from my account £300. When challenged over this they advised this was in the small print in the contract I agreed to. So BEWARE before tying yourselves up with these people and if you shop around I am sure you will probably find better deals elsewhere. I cut my broadband/ phone bills in half by moving!
- Location
-
- Location
- Preston
- Reviewing
- POP Telecom
- Date
- 2017-03-05
- Comments
-
The worst broadband provider ever!
Slow connection.
Low tech router: keep disconnecting.
Absolutaly usless customer service: don't answer the phones, don't answer email questions, ignore reported faults, arogant.
Additional chargé for nothing: few pounds every months, no explantion given.
I'm in the proces of getting some legal advise as it looks too much like a froud to me.
Keep yourself away from POP telecom, save your time and nerves.
- Location
-
- Location
- Preston Lanc's
- Reviewing
- POP Telecom
- Date
- 2017-03-04
- Comments
-
Been with POP telecom now for somme years and had little ned to contact them,The few times that I have had problems they have sorted them out quickly and efficiently.I have had no problems with accounts at any time and recomend them to my family and friends
- Location
-
- Location
- Radlett
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I can't believe that this Extorsion Company, dressed as a telecom company, still exists. They had a contract with me a couple of years ago, helping themselves to my money for whatever charges they dreamed up, blocking another company taking over twice. Take your case to CISAS
- Location
-
- Location
- Radstock
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
-
Price increases from 20£ to 29.60£ in just few months. Speed not as promised
- Location
-
- Location
- Randolph
- Reviewing
- POP Telecom
- Date
- 2024-01-26
- Comments
-
Steer clear of this outfit. Was already with Pop but out of contract. Wanted tp upgrade to full fibre, but decided to switch to BT/EE for this as Pop price not competitive. Pop then rang with cheaper fibre package so agreed to stay with them. New router was not sent despite repeated reminders. Fibre not installed on scheduled date, but landline and broadband disconnected a day later. Pop refused to help reconnect. Had to resort to PAYG phone. No response to emails from PoP. Just a bill for the next six weeks. I have cancelled my direct debits and fibre installation with Pop and switched to BT/EE.
- Location
-
- Location
- Rct
- Reviewing
- POP Telecom
- Date
- 2023-09-02
- Comments
-
Worst thing I've ever done was switching to Pop com.
Images on my phone wont load and no apps on tv at all loading.
Buy cheap..buy twice
- Location
-
- Location
- Redditch
- Reviewing
- POP Telecom
- Date
- 2018-03-13
- Location
-
- Location
- RENFREW
- Reviewing
- POP Telecom
- Date
- 2018-03-05
- Comments
-
total waste of time broadband always going down whe i called i got abuse on the phone saying they could not see anything wrong and demanding over £50 for a new router stuck in an 18 month contract beware of this total garbage.
- Location
-
- Location
- Rochdale
- Reviewing
- POP Telecom
- Date
- 2022-08-09
- Comments
-
Worst company ever! They were brilliant until I had been with them long enough to be unable to leave without a penalty.
I work from him and need reliable Internet, as attend regular online meetings.
Constantly cutting out, worse than ever recently, so I've reported it to them. They 'rectify' the problem, by cutting it off completely!
As for their customer service - one star is being generous!!
I've now switched to a bigger and more expensive provider, as I trust they will be more reliable!
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-08-25
- Comments
-
Diabolical. Don't touch this company with a barge pole. No customer service and will charge you random amounts. Terrible broadband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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