322 Customer Reviews over 9 pages
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- Location
- Reviewing
- POP Telecom
- Date
- 2017-12-24
- Comments
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Having received over 700 reviews, Pop Telecom is ranked 95 out of all the 98 telecommunications firms reviewed on Trustpilot. The regulatory association of this firm is CISAS, who deals with customers' complaints. CISAS needs a copy of the evidence (including communications) you have of the issue with the firm. A number of things could form the base of the complaint against Pop Telecom, for example:
(1) Charges not included in the advertised contract. While advertising on comparethemarket.com, Pop Telecom did not specify the cancellation fee of £50 per connection. This means a contract with this firm will cost you extra £100 if you have both broadband and landline when you transfer to a new provider. The price shown on comparethemarket.com is generally the total cost one faces when he transfers the connections to a new provider. Pop Telecom seems to take advantage of this common view. This is not fair to customers or other firms.
(2) Increased cancellation fees. Pop Telecom increased the cancellation fee per connection from £25 to £50 in October 2017. If a customer wished to leave the company because of this increase, he would have to pay £50 for both broadband and landline. If he did not want to pay that amount, he would be forced to stay with Pop Telecom. This way of keeping customers seems against the spirit of fair competition. It does not show dignity and respect to a customer.
(3) Threat to customers. A Pop Telecom customer might have received a letter ‘Terminating your account notification’ that says ‘Termination fees … may be up to £500.’ How does Pop Telecom compute this amount?
(4) Quiet charges. Pop Telecom adds items on a monthly bill without having a customer’s consent. If a customer does not notice it, she loses a few pounds every month. If she emails Pop Telecom to complain, the firm will apologise and return the money.
(5) Violent charges. To add to many examples listed in Trustpilot reviews, I add here mine. A late payment defined by Pop Telecom is one paid after the first of a month. I paid a monthly bill on 01/12/2017. The firm told me this was late payment because they received the payment on 04/12/2017. However, I have an email to evidence that the payment was made on 01/12/2017.
Pop Telecom does not show dignity and respect to a customer. This firm seems good at playing with their T&Cs to undermine fair competition and customer’s trust. There may be other incidents you have experienced with Pop Telecom. Keeping evidence and thinking about your rights is always helpful. Seeking a second opinion from e.g., CISAS, comparethemarket.com, or BBC Panorama or Watchdog can be helpful, too.
- Location
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- Location
- Reviewing
- POP Telecom
- Date
- 2017-03-06
- Location
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- Location
- Reviewing
- POP Telecom
- Date
- 2023-05-10
- Location
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- Location
- Reviewing
- POP Telecom
- Date
- 2019-10-02
- Comments
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Signed up with email promise of speeds of 11...I get up to 1.5 if lucky. I realise we live in a village and wont get very fast but I can get a signal out of the room with the router in or even watch Netflix, or catchup. Want to leave but can't for another 9 months. Customer service od appalling. Stay well away
- Location
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- Location
- Reviewing
- POP Telecom
- Date
- 2024-01-22
- Comments
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What can I say, pop telecom filter their own trust pilot reviews, awful awful, currently in a complaint with CEDR, mis sold broadband package and have been taking way more from my account, with a mediocre response from customer service, saying they have sent emails they haven't, charging for direct debit when they broke contracts taking more than what was agreed, small family company run in essex, they get it though, they know what their doing, pushy sales people
- Location
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- Location
- Reviewing
- POP Telecom
- Date
- 2022-03-07
- Comments
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awful. simply awful. so many issues. constantly have to reconnect after "authentication" issues. CONSTANTLY fluctuates (about every two minutes at night) two passwords work for some reason. gruelling just to watch a video. have had to switch to mobile data for facetines and youtube. horrible.
- Location
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- Location
- Aberdare
- Reviewing
- POP Telecom
- Date
- 2019-11-27
- Comments
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Totally a rip off Company took a day off work for the engineer to turn up only to find out pop Telecom give me the wrong date
Also after taking a £19.95 contact out the bill went up to £24.06 they told Me I should have read the small print
This company shouldn’t be in business their a total rip off company
- Location
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- Location
- Alnwick, Northumberland
- Reviewing
- POP Telecom
- Date
- 2018-08-13
- Comments
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NEVER EVER USE POP TELECOM!!! They are absolutely rubbish!!! Our broadband has been dropping out for months, they did a check and told me it dropped out 25 times yesterday, however, it would cost me nearly £200 if an engineer came out and couldn’t find a problem! I said well there is obviously a problem if it’s dropping out 25 times in one day! They said it could be my fault so I would have to accept the charge, they said it could be rats chewing my wires or a small child playing with the line connection?! They advised I get a screwdriver and try to fix it myself!!! Please spread the word, they are ridiculous, stay well away!!! We will be getting another provider as soon as the contract ends!
- Location
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- Location
- Alston
- Reviewing
- POP Telecom
- Date
- 2022-11-20
- Comments
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Customer service is a joke! Speed was not as promised, but no issues with reliability. However, they do NOT tell you when you sign up that (a) the router will have to be returned if you leave them - and you WILL) and (b) you have to give 30 days notice to leave them.
I signed for an 18 month contract with a discount on the broadband for the 18 months. They did NOT advise me when the 18 months was coming to an end (most other providers do) so I didn't notice until a received my October bill (which shot up by £20). I use USwitch to change providers and I notice that they no longer offer POP Telecom. My October bill included broadband and phone for 1st - 30th November. When I switched beck to PlusNet on 7th Nov I thought I'd get a refund of unused broadband and phone. No, they make me pay for broadband and phone I will not be using! They are a bunch of crooks! I complained and they will give me a rebate for 25th Nov to 30th Nov. Wow!
Then they advised me that if I do not return their router within 28 days they would charge me £40 for it! Bloody crooks!
THEN their 'customer services' telephoned me THREE times in a week to ask me to remain with them!! BLOODY CROOKS!!!
- Location
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- Location
- Alton
- Reviewing
- POP Telecom
- Date
- 2023-11-15
- Comments
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Very rapid response to phone call. Very polite and helpful agent. Have yet to try the actual broadband but as it is the same OpenReach line as before there will be no difference in service, which was fine. Would recommend because price is good and router is also highly rated
- Location
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- Location
- Anglesey
- Reviewing
- POP Telecom
- Date
- 2019-10-26
- Location
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- Location
- anglesey
- Reviewing
- POP Telecom
- Date
- 2020-05-13
- Comments
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Terrible company trying to extort my mother for a service they never provided!! We went straight back to BT as their reliable & don't ask for money when they provided zero service. All i can say is avoid at all costs!! Much better companies to deal with not these bunch of con men trying to threaten "court action" when nothing was provided, take us to court it'll be funny as you won't get a penny you'll just look like scamming fools as we can prove you didn't provide anything other than a headache for 4 days with no internet so we went back to BT, now you think we owe you £300, silly fools
- Location
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- Location
- Anglesey North wales
- Reviewing
- POP Telecom
- Date
- 2018-08-09
- Comments
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Did not inform me that contract had finished!! Speed of broad band use less.have gone to another provider.had a phone call saying they could do a better deal. Would not take NO for an answer!!!.hung up in the end.poop telecom!!!
- Location
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- Location
- Annbank
- Reviewing
- POP Telecom
- Date
- 2016-12-29
- Comments
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Why did I go to this firm what a waste of time .They do not get in touch ,they over charge try going on the phone a total waste of time sat for over half an hour and gave up now put a stop to all of this .Find someone who can answer the phone .
- Location
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- Location
- Antrim
- Reviewing
- POP Telecom
- Date
- 2017-11-19
- Comments
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On 1/10/2017 when I was extending my phone contract lady in Carphone Warehouse suggested to me to choose Pop Telecom for only 23.99 a month. She told me as well that I can cancel my contract within 14 days if I want to without incurring any charges. Since I never got a router (but had to pay the bill anyway) I went to Carphone to cancel the contract. After the phone call to Pop Telecom salesman told me that I have to call them next day because that happened to be Sunday and it had to be within 'office hours' and they can't do anything for me. So I rang the following day and informed the fellow called . That I want to terminate my contract since I didn’t even get a router. I have asked them to refund my money that they charged me (66 pounds for 1,5 month charge and set up). Person on the other side informed me that my account had been deleted and I am going to get my refund back in couple days. Next phone call was on 27/10/2017, I have asked them about my refund, and lady said that i have to wait for 20 days to get it back, so around 6/7 of November. Next Phone call I made was on 10/11/2017 the gentleman on the other side told me that the check had been sent but then another lady said that my account is still Active! And that she needs to check something so she will call me back. She obviously didn't. After another phone call on 16/11/2017 gentleman on the other side said that because i phoned them on the 15th day after I sign the contract (Please note that i couldn't do it on the 14 day since it was Sunday!!)that if i want to break the contract i would need to pay an early cancellation fee of 500 pounds. So today I got another bill for 26.08 pounds even though it was supposed to be 23.99 according to the deal i was supposed to get, but the problem is that i still did not received a router, a month and a half after first call! After i supposedly cancel my account on the 16/10/2017 I wanted to move to another broadband provider but Pop Telecom blocked that twice. I wouldn't certainly recommend that broadband provider, avoid it if you can.
- Location
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- Location
- Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-10-07
- Comments
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Dreadful company in pretty well every respect. they've been harassing my elderly mother for weeks now, they refuse to answer letters, they renewed my mothers contract without even contacting her, which isn't the first time this has happened apparently. the list of this companies failings is way too long to go into. follow the other people's advice on this page, go elsewhere.
- Location
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- Location
- Ashington
- Reviewing
- POP Telecom
- Date
- 2018-05-16
- Comments
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My contact has ended with pop telecom I changed provider had to pay £22.99 for leaving started to juse my new broadband then I RECEIVED a email demanding that I must setup a direct debit with them or I will be charged £9.50 a month and they will pass my case over to a third party to collect the money's and this will effect my credit rating. I emailed them back and said why do I need a direct debit with you when I no longer have a contact with you they emailed back and said you don't have a contact with us any more and you don't owe anything money no apology just dam right nasty beware of the scum you give your money to
- Location
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- Location
- ASHTON-UNDER-LYNE
- Reviewing
- POP Telecom
- Date
- 2022-10-05
- Comments
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I have had nothing but trouble with this dishonest company. I am now receiving threatening letters and text messages because they claim I owe threm money. The postal strikes have evidently delayed my cheque. Four 'phone calls, where I have been assured this has been noted, and I am STILL being threatened.
- Location
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- Location
- Barnsley
- Reviewing
- POP Telecom
- Date
- 2023-04-02
- Comments
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Been with POPtelecom 2years highly satisfied Had a problem but spoke to Brett he was very helpful and polite
- Location
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- Location
- Bath
- Reviewing
- POP Telecom
- Date
- 2019-01-10
- Comments
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Poor customer service so rude and snappy, wont provide you what you pay for worse company ever would mever recommend
- Location
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- Location
- Bathgate
- Reviewing
- POP Telecom
- Date
- 2021-10-01
- Comments
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Every time openreach go into the junction box outside my property it knocks my telephone and broadband off. POPTELECOM are telling me what days they can get openreach and I may be liable to a charge if the fault is in my property. Direct debit is getting cancelled and I’m moving provider as this has happened a few times. Members of staff are not customer focused when it’s impossible to get time off
- Location
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- Location
- Beechlands
- Reviewing
- POP Telecom
- Date
- 2022-05-21
- Comments
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I rang them and set up deal 2with for broadband and anytime calls £22 .99 11 mb ac router best value broadband 18 month contract and gave the my bank details said they would email me a welcome pack that was over a week ago and paid £9 for the router and think they are going to connect me next week they sent the router today and i haven't sent me any paper work or emailed for what it costing me a month and nothing to say what day it is i think its Friday i went to the bank and found out they taken out £9.99 delivery of router £28.94 all router on the 11 may and the other on the 17 may the statement i got today was 21 may like i said i have nothing on paperwork to say how much or what the deal is so due to this they can upgrade and take more money out without telling until its to late for so on Monday im ringing them to cancel the installation and staying with PlusNet at least they sent me by post a letter welcoming me to PlusNet and telling me how much i was paying each month
- Location
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- Location
- Belfast
- Reviewing
- POP Telecom
- Date
- 2021-01-31
- Comments
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Nothing but bad experience with PopTelecom. Promise you the world but don't deliver. I am a pensioner recovering from cancer and in isolation. I rely on the Internet for my connection with the outside world. My broadband was down more often than not but they would not release me from my contract even though I had no service.
- Location
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- Location
- Berkshire
- Reviewing
- POP Telecom
- Date
- 2021-02-10
- Comments
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Terrible experience with this horrible company. They confused an elderly relative with health issues into renewing an overly-expensive contract over the phone. Then they stonewalled them during the period when it should have been possible to quit without a financial penalty, ignoring all emails asking for help. Fear of being cut-off during a pandemic deters anyone from trying to switch. So they are stuck with a pricey, year-long contract before they can leave, and who knows how easy that process will be? In my opinion, this is a pretty crooked company. Please avoid them!
- Location
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- Location
- Bexhill-on-Sea
- Reviewing
- POP Telecom
- Date
- 2020-01-24
- Comments
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Worst experience with a company I've ever had.
Firstly, the trustpilot page for these guys is pretty much fraud. They report negative reviews to trustpilot who just remove them without question. This has taught me never to trust trustpilot as their system is completely broken and is being abused by pop telecom. Please note that ALL sites which review Pop telecom have very low scores except for trustpilot.
So the actual experience with pop telecom was a constant nightmare. Terrible speeds, constant disconnects, long wait times to contact support, rude support staff and they literally stole money from me (yes really, they kept taking money from my account using my cards details which for some reason they kept stored after I made a manual payment once).
My bank said they've got a history of doing this sort of thing and allowed me to report them for fraud and block them from doing it again.
This is by far and away the worst ISP in the UK, stay away from them.
- Location
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- Location
- Biggar
- Reviewing
- POP Telecom
- Date
- 2021-12-22
- Comments
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I have 6 months still left on an 18 month, offered £21 contract for 64 speed, reality is I actually pay £26 a month for very poor speeds most of the time & customer service is a complete cluster, don't go near this sham of a provider, by far the worst contract known to man, they definitely saw me coming, I so hate them & can't wait to leave & £75.00 leaving fee, total rip off,stay well clear of this rip off company, learn from my misfortune.
- Location
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- Location
- Billericay
- Reviewing
- POP Telecom
- Date
- 2017-05-23
- Comments
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Quite sad to see the bad reviews on here.
I've used this company since about 2013 and I would t go anywhere else.
They are fantastic cheap and reliable.
Would defo recommend
- Location
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- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-06
- Comments
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I can honestly say this is the worst company I have been with.
I’ve almost lost my work from home job due to pop telecoms terrible service.
My WiFi has not been working properly and they are yet to fix this.
When trying to get through you get cut off after being on hold for ages.
I have asked for a complaint to be opened and ignored.
- Location
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- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-08
- Comments
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What a load of rubbish was with them for 1 month over Christmas got no Internet over Christmas and new year tried phoning wasn't open till first Tuesday in January..told them I'm cancelling it.and goin else where..just got bill of debt company for 796..can't pay we take it away.....DO NOT GOT WITH THIS POP COMPANY THEY ARE CRAP..NOW IM IN DEPT FOR 796 BECAUSE OF 1 MONTH I WAS WITH THEM BUT INTERNET WAS NOT WORKING FFS
- Location
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- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-01-15
- Comments
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Avoid this horrible company. Similar experience to reviewer Rebecca's and good luck to her with her complaint to CISAS - that worked for me.
- Location
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- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2023-11-08
- Comments
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AVOID THIS COMPANY! Wish I'd read the reviews before trying to move to them. They are incompetent, aggressive, persistent and harassing. Do not touch with several bargepoles.
- Location
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- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2023-08-19
- Comments
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I left this shambles of a company after 3 and half years as the broadband was constantly disconnecting and freezing. 2 and half years later they have contacted me to say I still have an outstanding balance and it is being passed to debt collectors (£51.98) my account was fully up to date and they are trying to charge me for a month that I was actually using talktalk broadband! Avoid at all costs absolute shambles of a company and con artists!!
- Location
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- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2022-04-01
- Comments
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Stay away ! I informed them I was moving & they said I would have to have a new contract of £4.50 more!
Or pay over £100 to end contract!
I am going to seek advice over this!
Terrible company!
- Location
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- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2018-06-16
- Comments
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Absolute rubbish this company I started with them at my old address and when I moved they said I had to start a new one I am due to move again next month and really do not want to start another contract
- Location
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- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-09-09
- Comments
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DO NOT GO WITH POP TELECOM!! They tell you everything you want to hear over the phone when signing up and DO NOT give you anything they say is in your package. They are rude and have tried to block me from joining another company my bill is always more than what they say it should be and I don't even have a house phone to say it could be that. Really not happy with them and I will also be reporting them to ofcom for harassment too
- Location
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- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-08-09
- Comments
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I’ve been waiting for 2 months to get internet. I call every week and I’m always greeted by rude people!
Every week they change the date of installation, although I have already an openreach socket at home they do not give answers!
I’m tired of spending my words on calls with them, tired of spending money on data.
One of the ladies that got my call put on my notes saying that I requested extra hours service to openreach when I didn’t say that. So they lie, they joke around with costumers, they don’t give plausible answers, they tell me all the time that there’s nothing they can do.
- Location
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- Location
- Brackley
- Reviewing
- POP Telecom
- Date
- 2017-01-23
- Comments
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This company is terrible, when setting up through Uswitch we were told that our bank details were not entered so the contract could not be set up. We left it as decided against signing up with them as the reviews were terrible and we signed up for a better package with BT. after 3 weeks our BT line had been cut off without our permission and POP had taken money out of our account. Not sure what was going on we phoned BT and explained the situation. They said that POP had had the line cut 9/12. we then phoned POP who said our broadband would be connected on the 23/12. We explained to them that we did not want the contract and we were told that it had not gone through. All they said is as we are out of the grace period (14 days) we would have to pay the full contract to cancel?!?! Now we are stuck in a contract we don't want. The broadband itself has not been on a full day since we have had it. we have reset the router countless times and nothing works. we have phoned again today to be told we are on a maximum of 3 Mb/S. who in their right mind would sign up to that? This company are con artists and are being allowed to get away with it!
As for the customer services as many of the reviews say on here. it is non existent until they want your money. We have phoned with problems and they said someone will phone back but this never happens. we are appealing the actual contract and wanted everything in email/writing, there has been no reply. Please stay away from this company.
- Location
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- Location
- Bradford
- Reviewing
- POP Telecom
- Date
- 2023-12-08
- Comments
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Appalling service. I am now on my 4th call to their 'customer services' and am still unable to attain a resolution to a very simple issue.
- Location
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- Location
- Bradley Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-04-22
- Comments
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Shocking. Stay away
Failed to do anything they say they would. Run away.
THERE ARE NO WORDS TO DESCRIBE HOW BAD POP TELCOM ARE
- Location
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- Location
- Braunton
- Reviewing
- POP Telecom
- Date
- 2017-05-02
- Comments
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Dreadful company...do not touch...without signing up they took £44.23 from my account. PC world recommended them! Give you the run around when trying to get money back. The finance director who signs the cheques has not been in would you believe since end of March. Total scam
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.