3,751 Customer Reviews over 376 pages
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- Location
- Camberley
- Reviewing
- Plusnet
- Date
- 2013-11-10
- Comments
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Speed was OK but when terminating contract, account was closed so couldn't access any invoicing details then got threatened with debt management agency because of unpaid monies. Disgusting !!!!!
- Location
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- Location
- Scotland
- Reviewing
- Plusnet
- Date
- 2013-10-30
- Comments
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It took them 3 months to set me up (continually contacted them). The broadband was slower than previous provider. Broadband connection was down a number of times. Also took a payment after I had cancelled and I am still waiting for a refund.
Extremely poor service, I won't be back.
- Location
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- Location
- Wimbourne
- Reviewing
- Plusnet
- Date
- 2013-08-29
- Comments
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Dreadful service worst 12 months contract I have ever had. Invariably could only get the half the minimum advertised rate - less than 0.5 mb/sec. Despites numerous complaints and commissioning my own telecom engineer to pin point the problem for Plusnet. It was easier for them to constantly ignore the problem. Thank goodness I’m at the end of the contract and have signed up with another provider – can’t be any worse and hopefully they will take customer service seriously.
Finally I have sought out a review site to at least make other think twice about what to expect from Plusnet.
- Location
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- Location
- Wimbledon
- Reviewing
- Plusnet
- Date
- 2013-07-10
- Comments
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Hi
have now been with plusnet for 3 months following o2 sale to Sky. Did not move as had terrible service from sky.Speedy set and getting 19mbs. The only compaint I have is that at busy times there can be a long delay in getting through to customer service, though it is free unlike some. When you do get through very helpful and technical issues dealt with promptly
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2013-04-18
- Comments
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I took a monthly contract where I need to pay around £55 including 1st month charge. Till 2 months, there was no service provided. I wanted to cancel my account. They asked for £23 pounds again. Remember, there was no service provided. I dont want to pay this amount as it is clear that these guys are bugging money without providing any service. There was a dispute for 2 weeks. At last, they closed my account saying that I dont need to pay anymore. But again, after 1 month, I received a letter saying that I need to pay £23 or else will be sent to debt recovery. It is getting horrible. Dont go with this money sucking guys.
Also, hate their customer service which will take atleast 30 minutes to get connected. Horrible.
- Location
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- Location
- lancs
- Reviewing
- Plusnet
- Date
- 2013-03-15
- Comments
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don't waist your time or money swapping to plusnet NOTHING BUT HASSLE AND PROBLEMS FROM OCTOBER 2012 WHEN CHANGING OVER TO PRESENT MARCH 2013. Didn't bother to advise us of the answer machine (nor ask) engaged tone and an answer machine of our own which didn't work for over 4 months. it took constant emails and complaining about the telephone and internet going off and explaining about engaged tone and a BT ENGINEER TO COME OUT AND FIGURE IT OUT. CANNOT GET THROUGH TO ANYONE TO SPEAK TO ONLY SALES. SO FREEPHONE OR NOT, UNLESS YOU HAVE ALL DAY TO WAIST YOU DON'T GET THROUGH.
NEVER EVEN BOTHERED TO CONNECT US AFTER CHANGING OVER (I had to call them for this and managed to get through at about 4.30am)
THEN THE ROUTER YOU MUST HAVE WAS FAULTY - SO HAD TO WAIT EVEN LONGER. HAD NO INTERNET FOR OVER 5 DAYS.
MARCH 2013 CONSTANTLY COMPLAINING THEY PLACED AN INTERLEAVING THING ON THE PHONE WHICH SPEEDE THINGS UP BUT THE CONNECTION IS GOING OFF AT LEAST ONCE A DAY AND ONE TIMES FOR OVER 5 HOURS
COMPLETE WAIST OF TIME AND JUST NOT A SERVICE THAT I WOULD ADVISE YOU GO TO THE HASSLE OF CHANGING OVER TO, JUST TO FIND YOU HAVE EVEN MORE CONSTANTLY ONGOING PROBLEMS THAN YOUR LAST ISP (I KNOW YOU MAY THINK THAT ISN'T POSSIBLE) BUT JUST SWAP TO PLUSNET AND YOU WILL FIND IT IS !!!
- Location
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- Location
- Worcestershire
- Reviewing
- Plusnet
- Date
- 2013-02-14
- Comments
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Well I have not even got connected yet and even being a pensioner has not helped with getting my phone connected until two weeks after my other contract ends. It was the same day on the website but when the order came through it was two weeks later.
- Location
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- Location
- Merseyside
- Reviewing
- Plusnet
- Date
- 2012-11-18
- Comments
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Have to say that after around 9 months with them in this property and over 7 years in total (previously in N Wales, in 2 houses), I've had brilliant speed and excellent customer support when doing the transfer from there to here.
Speed at old location was around 2.5 Mbps for most of 2011, only 160 kbps and down to zero for 6 months in 2010 (until Openreach replaced the dropwire from the gutter into the house, as the insulation had perished). Speed did drop after the 'upgrade' to ASDL 2+ at the exchange (because I was 5 to 6 km away and attenuation was just over 60 dB, at the kind of level where they might have refused service back in 2001/2).
Can see that there are some who have had long running and serious problems and would only suggest using the USENET facility (in the Member Centre panel) to post a ticket number on the customer-service newsgroup and one of their specialist team who monitor newsgroups and a few other web sites may be able to move you from unhappy to happy, and might even be able to reduce cost for a while as a measure of goodwill.
I would not recommend PN to clients (and my own family) if I didn't have faith in the support and customer service staff, and no, I'm not employed by them, but just another (happy) customer, planning to switch from the Extra (60 GB/month) to Fibre Extra (250 GB) once my exchange is upgraded in December.
- Location
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- Location
- Cheshire
- Reviewing
- Plusnet
- Date
- 2012-11-09
- Comments
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Having read a series of reviews about BT, Talk Talk and Plus Net, it's clear that every provider has at least some dissatisfied customers. I've been with Plus Net for nearly 10 years and their reliability and technical support has been superb in that time. Yes, we drop the connection now and then, but it looks like that's universal. I'm only considering a switch to get a better combined TV and broadband deal - as I read these reviews, I'm thinking change might be the worst thing I could do. Why mend something that ain't broke?
- Location
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- Location
- Trystings Close
- Reviewing
- Plusnet
- Date
- 2012-04-14
- Comments
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Old fashioned very poor speeds, often reduced to similar to the old dial up speed. Used to be much faster but has slowed down in recent years.
Thinking of switching to Virgin.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.