3,751 Customer Reviews over 376 pages
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2014-02-27
- Comments
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Rude and obnoxious staff!
- Location
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- Location
- East Kilbride
- Reviewing
- Plusnet
- Date
- 2014-02-15
- Comments
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My mum is 80 years old all she wanted was broadband for her tablet but took phone line & plusnet have left her without a phone for 5 days so far & she missed all her birthday calls spoke to them after I sent an email.They said top priority a sill have no word back.STAY CLEAR FROM THEY COWBOYS
- Location
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- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2014-02-15
- Comments
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I pay only £2/Month for unlimited broadband. I should get 14 Mb but I get between 1.7 Mb and 7 Mb (if a good day). With O2 I always got 12-13Mb. I cannot watch (ever) BBC iplayer without cuts (or Lovefilm). Gaming? What is that? Since I am with Plusnet I cannot even dream about playing CS or BT4.
Avoid even if you get it for free. It's pointless. I can't watch a movie in 1 go without having to reload 5-8 times.
- Location
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- Location
- LEIC
- Reviewing
- Plusnet
- Date
- 2014-02-09
- Comments
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Poor tel service. Always 30-40 min wait, even on Sunday morning !. Slow broadband. Not nec cheaper than talk talk . Avoid.
- Location
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- Location
- Hampshire
- Reviewing
- Plusnet
- Date
- 2014-02-03
- Comments
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Dreadful company!! Our broadband regularly stops working, meaning I have to phone plusnet (usually sitting on hold for ages - recently was kept on hold for over 45 minutes before speaking to anyone) and wait 2-3 days for them to sort it out. Most recently had to have an engineer come out to the house - had to wait 9 days for an appointment! Still unresolved, waiting for plusnet to contact me about a new router, and now the phone line is not working either. I submitted a formal written complaint to their complaints dept, which I see from the online 'question' has been received but I have received no apology or even acknowledgement of this! They do not charge for the days without broadband but seem unwilling to acknowledge the massive and repeated inconvenience caused and their customer service staff frankly don't seem to care. Will be leaving my contract as soon as I am able and will definitely never choose plusnet again! Has also put me off B.T. somewhat as Plusnet is a subsidiary of B.T. although will read some B.T. reviews first.
0 out of 10 for plusnet i'm afraid!!
- Location
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- Location
- Bedford
- Reviewing
- Plusnet
- Date
- 2014-01-27
- Comments
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Plusnet / New Call Telecom - the epitome of FALSE ECONOMY - you'll be attracted by their offer of cheap broadband... However, my experince from that point on has been nothing but pure disappointment... It took them over a month to send a BT engineer to my property to work out there was a fault on my line - cue huge bills from having to surf the web at coffee shops or on my 3G phone... In one month I went over my download usage limit - I was asked to pay 50% (immediately by debit card) of the capped over usage to clear my account - which I dutifully did. How annoyed I was then to next month receive a Direct Debit from my bank account of almost £100 - equivalent to approx. 6 months of what I would expect to be billed. It transpired that despite the previous call where I was informed of the over usage and I cleared the account AND asked for my download limit to be increased to 'unlimited' they had only succeeded in taking my payment by debit card - they had not in fact increased by download limit to unlimited, NEITHER had they allocated my payment - meaning I was in effect being double charged for something which should have not been allowed to continue.
As I type this a month has elapsed, countless hours of phone calls and promises made which appear to come to no fruition when the promised refunds fail to materialise in my account. At the last call I have just made I have been promised a full refund into my account NEXT month - but I hold no hope - it's been promised before and not happened. My money is still with the company - in effect being held to ransom - all the while they continue to extract monthly direct debits without sign of recourse. In a nutshell I've overpaid at least 3 times what I thought I was going to be billed (to date) when I first took out the contract. If i were you I'd go for one of the big name reliable companies that won't leave you more out of pocket than you thought you would be.
- Location
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- Location
- Newbury RG20 9DX
- Reviewing
- Plusnet
- Date
- 2014-01-20
- Comments
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Awful company. Switched to BT in Sept 2013 and they continued billing me. They owe me £70 but unable to get through on their award winning helpline. Have rung 8 times and waited over an hour in total. Avoid them like the plague.
- Location
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- Location
- Milton Keynes
- Reviewing
- Plusnet
- Date
- 2014-01-17
- Comments
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Hello
Didn't get as far as getting a broadband service from PlusNet. Within 24hrs of my order, they had taken a deposit out of my account and set up a direct debit. Shame their service did not match the same speed. After a week I phoned them and asked why I had not received any email contact from them. They said their journal showed they had sent an email saying they could not connect me to Fibre Optic, but they would supply me with asdl broadband/telephone service. Having confirmed my email address with them, I asked them to send the email again. I got nothing, so ended up sending them a recorded delivery letter cancelling my order and asking for my money back.
You would have thought that PlusNet would have phoned to say they could not satisfy my order as they had no response from me from their email. Why would they think that I wanted to swap like for like (I am with TalkTalk)Broadband. As I have found out. My phone line is not Fibre Optic enabled at the moment. This should have been apparent to them at the point of ordering.
Regards
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2014-01-14
- Comments
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I have purchased a broadband and phone package from Plusnet 2 months ago, however I have yet to gain access to the internet on a package that I have been paying for for the last 2 months!
The problem is a simple to resolve one that it seems the staff at the company can not be bothered to resolve. My internet connection was activated just under two months ago and I was supposed to receive a router before this date, however no router came. After contacting Plusnet they told me they sent another one. 10 days later no router. Called again, they said they sent another one, the story is the same and ongoing. My address is 100% correct, as
1. I receive all my mail from various different couriers including royal mail.
2. The Engineer who installed my phone line seem to find my address very easily. (This service was prompt, mainly because they are a sub-contractor and not plusnet)
Plusnet refuses to send me a router by any form of recorded delivery, and they require me to pay £90 to cancel a contract they have not upheld!
They customer service (UK based as they advertise) are incompetent and seem to be bored and sleepy.
I moved to Plusnet because I had purchased the service for my parents many years ago when they were Force9. And assumed their service was still as good.
I am now going to move my parents internet to someone more reliable as well, as it seems even TalTalk is providing a better service!
- Location
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- Location
- norwich
- Reviewing
- Plusnet
- Date
- 2014-01-08
- Comments
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Broadband slowest around poor customer service and broadband keeps cutting out
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.