Onestream Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Onestream.

Recent Customer Ratings for Onestream

  • Satisfaction
    1.6 stars
  • Customer Service
    1.6 stars
  • Speed
    1.8 stars
  • Reliability
    1.8 stars

Based on 144 customer ratings since 2023-04-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

445 Customer Reviews over 12 pages

  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Beware - the weasel words of the 'free for a month' One Stream Assured / Kaspersky trials. I was charged immediately for the One Stream Assured so-called service as soon as I could check my bill online (given access to this 2 weeks after the 'installation' day, where no engineer showed up). Upon phoning to enquire about this I was sarcastically told that their policy is to charge pro-rata (another month in advance) so this was valid! I asked for this to be cancelled along with the Kaspersky, but I am now very concerned after reading about all the other people who have been been ignored by One Stream customer service and been billed anyway. I've only been with them 2 weeks and already know I will never use them again!
  • Reviewer
    Location
    Beds
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company . Rude tech staff .constant drop out . Four days without internet. Told it was A Vodaphone issue? Promised a refund for outage duration, didn't get. Tech actually put the phone down on me! Cancelled DD as breach of their terms and conditions..gone with someone else
  • Reviewer
    Location
    ROMFORD
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just like everyone else really. A truly awful company. The broadband itself is poor.
    They added some insurance nonsense at £4 per month without consultation and the web portal doesn't allow the customer to cancel it on there. Phoning the customer service would be quicker via Ouija board, and then you talk to rude and patronising a**holes.
    During a single year with this shambles, the price has rising by an astonishing 30%.
    Save yourself ££££ by keeping well away.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just Dont do...
    im so annoyed now

    They advertised £19.95 a month service, its a con

    you cant access account details, change account setup online, can only ever be done via online chat at weekends or over the phone

    they set you up with a £30per year antivirus package without authorization,they tell you, you have to cancel package before they debit your account and just take money from account,

    they even charge an extra £3.99 for some assured service, but how can you cancel that, after theyve taken money by direct debit.then only by contacting them

    then they charge you £10 for cancelled direct debit and no dd payments

    bunch of cowboys will fleece, avoid at all cost
  • Reviewer
    Location
    Wf1 4rf
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Frustrating experience. Never ever join one stream please... They will continue charging after termination of contract. They never reply to emails too.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed less then minimum guaranteed
  • Reviewer
    Location
    Gillingham, Kent
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unethical business practices - Avoid at all cost!
    I started on a 12 month contract with Onestream broadband in March 2023 and had to terminate my earlier in September 2023 as I moved out of my property. Due to early termination, I had to pay for the whole duration of the contract plus early termination charges. I paid all the fees and even got an acknowledgement from one of the staff members (Aston) that my balance is clear with no further payment. Out of the bloom on the 27th of November, I receive an email from Onestream asking me to pay £19.99 and again today (07.12.2023) with more threats that they'll take me to court. I even replied to their billing email about the confirmation of payment, etc but with no reply. I am absolutely guttered with their fraudulent practices of trying to extort money from people despite everything has been cleared out. It's disgusting and I regret so much for having chosen this company. They will do everything to manipulate customers - avoid them at all cost! I have reported this to the Ombudsman and will now expose them futher on social media. I repeat - avoid them at all cost!!!
  • Reviewer
    Location
    Swansea
    Reviewing
    Onestream
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pretty hopeless on all accounts as far as broadband provider goes. An intermittent service, no ability to talk to anybody apart from over live chat. When you do eventually get through on live chat they don't seem to be able to fix the problem, or just deny there is a problem. The router they provide as part of the service seems pretty hopeless too. All in all avoid like the plague!
  • Reviewer
    Location
    Belfast
    Reviewing
    Onestream
    Date
    Comments
    The absolute pits of a company! - wish I had of read these reviews before I got involved.
    Scammers that get away with dodgy dealings - AVOID!!
  • Reviewer
    Location
    Bradford
    Reviewing
    Onestream
    Date
    Comments
    Never add a bill off them and cut me off waste off space off a company not helpful at all never go with these again
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Onestream
    Date
    Comments
    If I could give this company 0 stars I would. I cancelled my order as they were adding services I hadn't even asked for and when I called up about the router, as it was clearly not going to sent in time for the installation I decided to cancel the policy.

    Two months later I get £29.95 taken out of my account for Internet security with one stream.

    When I called up I was told that the money would take 30 days to be put back into my account.

    I don't understand why it takes 30 days as if I want to transfer money via my phone it takes 2hours tops.

    The so called customer service employee who clearly didn't care about this matter offered no apology for the situation and obviously has to deal with this day in and out. Just to let you know I don't think customer service is your thing and you need to get another job!

    When I asked for his name he said, "I've not taken this money out personally" to which I replied no, but the company you work for has!

    Please don't give this company any more business, they wouldn't know how to run a tap! Avoid at all costs.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Comments
    They made me an offer for internet and suddenly I was bombarded with a contract, router was sent off, engineer appointment was sent despite me ringing them, writing emails (and was reassured the order would have been stopped), even sending them a letter via post with a copy of all the emails and a clear statement that I don’t want to go ahead. They just ignored me and now they try to take money out of my account. Very shocking practice. So don’t go for that company!
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Onestream
    Date
    Comments
    If I could give this company 0 stars I would. I cancelled my order as they were adding services I hadn't even asked for and when I called up about the router, as it was clearly not going to sent in time for the installation I decided to cancel the policy.

    Two months later I get £29.95 taken out of my account for Internet security with one stream.

    When I called up I was told that the money would take 30 days to be put back into my account.

    I don't understand why it takes 30 days as if I want to transfer money via my phone it takes 2hours tops.

    The so called customer service employee who clearly didn't care about this matter offered no apology for the situation and obviously has to deal with this day in and out. Just to let you know I don't think customer service is your thing and you need to get another job!

    When I asked for his name he said, "I've not taken this money out personally" to which I replied no, but the company you work for has!

    Please don't give this company any more business, they wouldn't know how to run a tap! Avoid at all costs.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Onestream
    Date
    Comments
    The worst experience I've ever had. It's been 6 days since the installation and no internet yet. (Still waiting for a solution) Every attempt to contact customer service is a waste of time.
    Just avoid this company, I would rather pay more and have good service than this nightmare.
  • Reviewer
    Location
    Ealing
    Reviewing
    Onestream
    Date
    Comments
    This is the worst internet provider I have ever had. The internet is bad that you can't watch anything and their is no one answering you emails. They charge you more money than your contract is and if you contact them they will tell you that you will get your money back but they still charge you more. This is a scam and they store your card details so they take the money if you stop the direct debit. Their so-called live chat doesn't even work. Alla and all it is bad for everything
  • Reviewer
    Location
    Darwen, Blackburn
    Reviewing
    Onestream
    Date
    Comments
    Whatever you do, do not sign up to Onestream! Having many problems with them and I still have 10 months left. Speed not as promised - it is the worst I have ever had. Meant to be minimum of 26 mbps but I have had faster dial ups! They say we are getting 40 into the house. Always getting page unresponsive. Customer support terrible and fob you off all the time. I am counting down the months until I can leave.
  • Reviewer
    Location
    East Sussex
    Reviewing
    Onestream
    Date
    Comments
    absolutely the worst switch I have ever done. Appalling internet speeds, no service on line or by telephone. This is little more than fraud
  • Reviewer
    Location
    Croydon
    Reviewing
    Onestream
    Date
    Comments
    If you are planning to pay for a service that you would Never receive definitely choose One stream. They have No Engineer therefore they never connect your broadband or fix any problems occur. They politely say they will, but that never happens. Unfortunately this is Not the worse, as when you go Weeks without internet and you say you want to switch to another provider as there’s still no internet and no action while you are paying for the broadband you are not having they Rudely say that’s ok but you need to Pay till end of the contract, one whole year.
    My actual rating would be ZERO , but that wasn’t in the options.
    Do Not Choose This Provider.
    It Is Practically a SCAM.
  • Reviewer
    Location
    NORTH YORKS
    Reviewing
    Onestream
    Date
    Comments
    Having been with onestream for 22 months i called them to enquire aboout taking an internet based phone line as copper is to be made redundent.
    Very quickly i was passed to new accounts and signed up for the package i required with no hassle and a straight swap of my account ( day 1 )
    Some 28 days later i still have no correspondence or hardware . I then had to take time away from work to call the help line that is only open normal woring hours mon-fri i had to ask for my new router to be told it had been missed and they`d send 1 out. Upon reciept i expected the usual installation email and details of my new phone number and when it would be active......Nothing so again i had to take time away from work to try and sort this mess out. Eventually i am told its been active for 24 days and try ringing it - i had no chuffin number to ring, so onward i go trying to explain they hadn`t told me to fir router they hadn`t given me a number blah blah blah 2 hours later i get a number and eventually i go home and install all hardware.
    My advice is if you work then avoid this company because they do not work past 5.30 or weekends so you can`t speak to anyone.
    Also they are totally inept at customer service and don`t keep in contact.
    Stay away
  • Reviewer
    Location
    cornwall
    Reviewing
    Onestream
    Date
    Comments
    Every bad comment that is made about this provider should be taken notice of. Absolutely disgusting company. One lie after another. Absolutely can not give them a low enough minus rating. BEWARE STAY CLEAR AND NOTE ALL THE COMMENTS.
  • Reviewer
    Location
    East Sussex
    Reviewing
    Onestream
    Date
    Comments
    Stay well away from this provider i canceled with them to end Sept they are still trying to take money from me plus £5 for late payment which i dont owe as my contract ended 27 Aug they dont answer the phone have e-mail 3 times now still no result.
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Onestream
    Date
    Comments
    Buyer beware!!!! Shocking company, worst Customer Service. Impossible to get through I waited for over 3 hours only to have my call hung up. I spent over 4 days trying to cancel my account. My online account wouldn't allow cancellation??? Call handlers are obnoxious. Had e-mails threatening bad credit on my file despite being fully paid up - utter shambles of a company. They added random Admin fees to my eventual account closure because I stopped my DD from allowing them to take more money from me. Broadband itself was unreliable!!!
  • Reviewer
    Location
    Sleaford
    Reviewing
    Onestream
    Date
    Comments
    They aren't worth any stars!!
    The worst company possible. bad service provided and threats from them for monies after I'd left, I didn't owe them money.
    Use at your peril!!
  • Reviewer
    Location
    Uk
    Reviewing
    Onestream
    Date
    Comments
    ZERO STARS!!!!
    Had onestream broadband for 18 months in which they increased the cost, I immediately canceled and switched supplier, they owed me money for unused service, despite numerous emails and trying to get thru to customer services I am still waiting for a reply or my money, they are just ignoring me, they hassled me relentlessly when I switched but now I can't speak to anyone, they are the ultimate in TERRIBLE customer service, and the broadband itself was garbage, it dropped off at least 5 times a day, the equipment is cheap nasty genetic rubbish you find on eBay, and I could even get it to work when I walked the 20 feet into my kitchen from the router, it was without doubt the single pile of utter garbage I have ever been stuck paying for... I switched to sky and it's a million times better and cheaper! I do not work for sky btw, I'm just sick of absolutely terrible customer service and being ignored by these C..TS... I hope the company goes bust .. whatever you do, do NOT sign up to ONESTREAM, their GARBAGE and APPALLING in EVERY sense of the word.
  • Reviewer
    Location
    Devon
    Reviewing
    Onestream
    Date
    Comments
    Appalling company, impossible to contact, add absolute sh*t onto the bill without permission, consistently drops out. Everyone should go to the ombudsman, they'll sort it in the end.
  • Reviewer
    Location
    Worksop
    Reviewing
    Onestream
    Date
    Comments
    Currently With This Laughable piss taking company & can’t wait to leave!!! it’s that I’m will to pay to end my contract early!! Signals hit & miss, but my main issues are the customer services is shocking!! You can never speak to anyone, 5 times I’ve rang today and each time, I’ve been cut off after 3 words, then it’s back to being in the que for over 10mins, I used the call back option waited over an hour for someone to ring back and again was cut off……. It’s a disgrace! They claim there value for money which indeed they were the cheapest on the market, then policy’s began to change every other week, and now there charging admin fee’s for paperless bills that you receive via email!!! Joke!! My bill has an extra £22 on it for admin fees! AVOID THIS COMPANY AT ALL COST!!!! THEY MAKE RULES AND POLICY AND NOW CHARGES UP HAS THEY GO ALONG!!!!
  • Reviewer
    Location
    Tamworth
    Reviewing
    Onestream
    Date
    Comments
    Not the best of company’s to set on taking money out of your bank to provide a good service and don’t believe that they are cheap as when they load there packages with all the so called free extras that you don’t want they become quite expensive as for customers service you are wasting your time trying to talk to them
  • Reviewer
    Location
    Isle of wight
    Reviewing
    Onestream
    Date
    Comments
    Cannot recommend.... Overcharging on direct debits.... Can never get through to anyone on the phone, emails go unanswered, nightmare start to finish
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Onestream
    Date
    Comments
    If you value customer service then this is not the company for you, extremely poor communication. Hard to speak to someone always a 30 minute wait. Check very carefully the product you are supplied and any add ons they charge for. I ended my contract with fees after 4 months gladly paid early termination cost to get rid of them
  • Reviewer
    Location
    Devon
    Reviewing
    Onestream
    Date
    Comments
    Just joined onestream after having broadband from the post office which was rubbish, so signed up to fibre broadband with onestream a month ago was supposed to go live on the 7th of April, did not happen by 3pm so rang them to which I was told it could take until midnight fare enough so waited until 11am next day still not connected so rang again to be told the engineer had not connected me and could take up to 72 hours to fix, seems to me I have left one rubbish company for another, a quick tip to anyone trying to ring any broadband company pretend you are a new customer wanting broadband you will get through quicker.
  • Reviewer
    Location
    LONDON
    Reviewing
    Onestream
    Date
    Comments
    I strongly advice to avoid this company, if you move house and terminate the contract they will continue to charge you after you terminated the contract.
  • Reviewer
    Location
    Cumbria
    Reviewing
    Onestream
    Date
    Comments
    everyday the broadband goes down for hours on end and because the office shuts there is no way to contact anyone to try and bring it back online, nearly every night the WiFi goes off and there is no way to contact them and it has to wait till the morning. the worst broadband I've ever been with the speeds are dreadful and I've tried to cancel my contract and heard nothing back about it.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Onestream
    Date
    Comments
    This company will have itself shutdown, I have never encountered such incompetence. Engineer arrived before the router, found a fault that needed the router to test for Internet. After engineer spent 2 hours at my property had to leave. No Internet available, after having a on line chat I discover Onestream want to charge me £120 for a failed installment not on your nelly, failer was due to no router. They then conceded( as a gesture of goodwill!!) to waiver the £120 and would email me with a date of next engineer attendance. 24 hours later, silence, started the lengthy process of on line chat and it was like the conversation from the previous day had not happened. Customer service appalling, service appalling I have nothing positive to say about onestream. Cancelled the direct debit and told them I'll go elsewhere. Avoid at all costs, horrendously poor service I'd preferreda minus on the star choice.
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Comments
    worst company in existence.
    -someone quit their job whilst on the phone to me
    -impossible to get through to someone on the phone
    -router took much much longer to come
    -communication problems within the company
    -ignored emails and messages
    -overcharged monthly continuously
    -disgusting, appalling customer service in all respects, horrible company.
  • Reviewer
    Location
    Southampton
    Reviewing
    Onestream
    Date
    Comments
    If I could give 0 stars, I would. Shocking service as their phone lines are not up and running due to Covid and everything is done over chat. No one speaks to anyone so when we were told we'd have a new router in 2 days, it wasn't actioned with anyone else. Had to follow up 5 times and by the last time we were told the action was then cancelled by the technical team because we were deemed to have no problem (sure, internet dropping to 0mbps every 30 mins is no problem!!)
    We were sold an upgrade in March at £27 a month for superfast broadband and told we could discuss cancelling after 6 months. We tried and were told we couldn't do it
    The price increased to £39 in August and we had no letter confirming. When challenging this they said that they didn't have to show us proof of postage in line with Ofcom.
    We now have to pay off the remaining balance when we move in January for an absolutely terrible service - both customer service and internet service.
    If you're thinking about a cheap provider, I'd go with anyone else as I promise you - the prices are too good to be true.
  • Reviewer
    Location
    Wingate
    Reviewing
    Onestream
    Date
    Comments
    I can't even give any stars was ment to get connected yesterday still waiting engineer couldn't even get a connection so just disappeared went to do live chat and was told it will be live by midnight yet still waiting
  • Reviewer
    Location
    London
    Reviewing
    Onestream
    Date
    Comments
    Absolutely awful customer service. overcharge without informing you, no communication at all. Moved to an alternative broaband provider when my contract ended and they still charged me even though I never used their service and refused to refund me even though I moved services outside of minimum contract. Rude customer service antd not helpful. Will report to ombudsman and ofcom
  • Reviewer
    Location
    Doncaster
    Reviewing
    Onestream
    Date
    Comments
    Absolute rubbish. 15 days without Internet or phone. Don't ring back when they say they will. Ignore emails and never reply, as they have so many, I was told. I hazard a guess at complaints being made. Avoid at all costs, burn your money its less stressful than getting a refund from them. Ofcom here we come!
  • Reviewer
    Location
    Newark
    Reviewing
    Onestream
    Date
    Comments
    Broadband is awful . Always disconnects on my gaming . The line has been tested and ok .
    Played 10 games tonight and 8 disconnects.
    Terrible service and I won’t be renewing.
    Never had this trouble with BT .
    Time to go back as these are terrible
  • Reviewer
    Location
    South Croydon
    Reviewing
    Onestream
    Date
    Comments
    45 minutes to get through. Sometimes an hour.

    Canceled my service in 2 hours after buying because bt gave me a good deal.

    They took my service regardless without my consent but had cancelled all delivery of router etc. Therefore I had no internet or service for 3 days. I then told them to grant me free access until BT took it back.

    That takes 2-3 weeks. They cancelled the temp internet after 1 week saying it would be another two to getting it back on. They are a shame, crooks and all over the place.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.