445 Customer Reviews over 12 pages
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- Location
- Woolwich
- Reviewing
- Onestream
- Date
- 2019-06-13
- Comments
-
Do not sign up to this provider.
The router arrived a lot later than promised. When it did arrive it didn't work and after eventually getting hold of one of the advisors, was sent a guide which didn't remedy the problem.
Two weeks after I was promised to be connected I was told the router was faulty and I needed a member of their technical team to call me. This again didn't remedy the problem. After many attempts to phone them I decided to cancel my subscription. I was told a member of accounts would email to offer a refund, however this still hasn't happened and I cannot get in contact with them. I was 30 mins on the phone to them in one instance and nobody answered. I have sent numerous emails and received no reply. Terrible service !
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-04-16
- Comments
-
Genuinely the worst internet service and line quality I have experienced in my 30 years on this planet. I was quite sure it was just a hamster on a wheel keeping the connection going. Would be better off getting two tin cans and a rope to shout down the packets of information.
- Location
-
- Location
- Barrow in Furness
- Reviewing
- Onestream
- Date
- 2022-02-21
- Comments
-
After a a year with one stream I cancelled them as everyday my internet geothermal going if I must of phone them to sort the issue out 5 times a day for at lest a month so k cancelled it and the did not like it so they hit me with a £200 bill and j said I’m not paying it for the truble I have been having then they said if it’s not paid they are taking me to curt really bad company how they treat people I would not recommend them ever I will advance other people to not take the internet offers really bad and they are very rude you on the phone plus the always say a good deal on internet and after a Minh it goes up an extra £45 on top hope this helps people not take one stream on j can only advise thanks
- Location
-
- Location
- Bristol
- Reviewing
- Onestream
- Date
- 2021-05-04
- Comments
-
In only 2 months with Onestream, they have:
Failed to cancel my previous broadband provider contract.
Claimed I had cancelled the contract and demanded their router back (before it was received).
Sent a wi-fi router based on 2009 technology, delivering a far slower connection than the line.
Dropped service directly before a bank holiday weekend, with no support available.
Not responded to support calls - mailbox full.
Live chat support refused to even diagnose the problem unless I accept a £120 engineer callout charge.
Threatened me with a £370 cancellation charge.
Not responded to complaints calls - their advertised number is just static.
Not responded to complaints emails - auto-acknowledgement only.
Avoid like the plague.
- Location
-
- Location
- Essex
- Reviewing
- Onestream
- Date
- 2022-07-11
- Comments
-
Been without service for three and a half weeks. No one is doing anything about it. The few times they have tried to contact me, it has always been during my uncontactable hours - which I have reminded them of every time I have contacted them. Phone calls and online chat are pointless as when I finally get through, the advisers can only pass on messages - which are then ignored. Can't speak to anyone more senior. Official complaints have been ignored. Feels like a cowboy broadband provider: They take your money and ignore any problems that arise. Avoid at all costs. They are not worth the headache.
- Location
-
- Location
- Doncaster
- Reviewing
- Onestream
- Date
- 2020-01-31
- Comments
-
Avoid this so called company at all costs!!! Had no service for 4 weeks and had no choice but to swap to BT to get phone and Internet back. They are now billing me for the weeks when I swapped to BT and threatening court action and debt collectors. I have written numerous emails trying to sort this out and get ignored. The only response I get is on Trustpilot. Your better burning your money as they did not provide a service to me and it will save your blood pressure and the hours of nonsense you have to endure from them. Sign up at your peril!!!!!
- Location
-
- Location
- Mold
- Reviewing
- Onestream
- Date
- 2023-11-14
- Comments
-
The worst of the worst, scamers and thieves. They put extra charge on my bill, once I called and asked about it I was Informed that my contract ended and nobody inform me and now my contract move to rolling contract, once I decided to resign from their service they try to charge my 550£ early termination fee for contract that I don't have anymore. On the phone Consultant inform me there are no fees and I can end the service. Avoid them at all cost.
- Location
-
- Location
- Spalding
- Reviewing
- Onestream
- Date
- 2024-02-28
- Comments
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OneStream charge for cancelled services and left me with no Internet for over a month
Being with One Stream has been the most stressful experience ever. I cry every month and have anxiety attacks because of their incompetence. I am disabled, they are aware of this, and have done nothing to help me or accomodate me. Every month I have to contact them because they bill me for services I have cancelled. They promise they will cancel them and give me my money back, I am yet to see that happen. Service was cancelled within the timeframe so they would not charge me, I believe it was around October. They have been charging me since then.
In terms of internet, they left me with no Internet for over a month. They did not communicate with me, I was forced to message every week twice a week to get anything. I had to beg for updates. In total of over a month I got 2 updates because I forced them to give them to me.
When I called I asked them to provide their tech team with training, as they were meant to have given me updates and they ignored my messages, most of the time doing things I did not ask for to prevent cancellation of contract. They also treated me very poorly knowing I am disabled, trying to take advantage of me. I am yet to receive an update on this training, which I was promised. It's been a month.
When the contract started, they never sent an engineer. After 2 weeks I had to personally contact the CEO of OpenReach to get it sorted. That is the level of lack of care and professionalism of this company.
If I could cancel I would but they do everything in their power to prevent you from doing so. And if you are disabled, get ready to be taken advantage of.
They have no shame. And no, I won't change my review so do not harrass me with your "change your stars" fake Trustpilot image. All the 5 stars you see is the company begging people to leave reviews and asking in a very manipulative way.
- Location
-
- Location
- Frome
- Reviewing
- Onestream
- Date
- 2020-07-26
- Comments
-
Utterly horrendous. The broadband doesn't work there is no customer service... no replies to emails or complaints.
Am left with no broadband and no one to help.
Losing money with my business. Wouldn't wish them on my worst enemy.
- Location
-
- Location
- Canterbury
- Reviewing
- Onestream
- Date
- 2023-04-17
- Comments
-
Worst ever slow speeds customer service terrible avoid my 12m contract is just ending thank God
- Location
-
- Location
- Stoke
- Reviewing
- Onestream
- Date
- 2022-12-07
- Comments
-
The bill went from £25 pm to ££33 pm with out notification
- Location
-
- Location
- Dunblane
- Reviewing
- Onestream
- Date
- 2022-04-20
- Comments
-
Just awful. Constantly crashing
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-03-15
- Comments
-
If I can rate lower I would. The worst home broadband I ever used. I mean last 20+yrs. In fact not sure their customer service worst then their product. Just waiting my last 2 months leight of contract to end. Nothing more to say, stay away. Anything but not this one!
- Location
-
- Location
- Devon
- Reviewing
- Onestream
- Date
- 2023-05-28
- Comments
-
Always drops out. Zero customer service. No staff work past 5pm weekdays. Weekends only online tech support. Never works. Zero!!!! Easily the worst Internet provider in the UK. Absolute and total rubbish. No redeeming factors at all!! Zero!!! Slower than they say. They put up the bills without informing you. Never respond to reports made. Total rubbish. DONT USE THIS IP!!!
- Location
-
- Location
- Uk
- Reviewing
- Onestream
- Date
- 2023-08-08
- Comments
-
Started with £18 a month and didnt realise they were charging me £27 a month.It took me atleast an hour just to get on the phone with them.Really bad customer service.They said I had to pay £120 just to move home and i can not continue with my old contract therefore i have to get a new one.
AVOID AT ALL COST
- Location
-
- Location
- manchester
- Reviewing
- Onestream
- Date
- 2020-06-25
- Comments
-
very poor customer service .no one to help no phone line working for them ,only live chat ,thy put you on hold for a long time and the end you tell you someone will call you .very very poor i advise no one join them even for free
- Location
-
- Location
- Essex
- Reviewing
- Onestream
- Date
- 2022-02-01
- Comments
-
Literally the worst wifi I've ever had. It drops out EVERY single day. Sometimes for 5 minutes, sometimes for days. No amount of rebooting the router or my devices does anything. I can't believe they even call themselves a broadband provider. What exactly is it you're providing apart from a headache?
- Location
-
- Location
- Manchester
- Reviewing
- Onestream
- Date
- 2023-03-17
- Comments
-
I wish I could give less than 1 star, what a pathetic & expensive service. Poorest customer service I hv ever experience.
- Location
-
- Location
- rochester
- Reviewing
- Onestream
- Date
- 2021-12-07
- Comments
-
they just suspended my account for 24hrs over counselling my direct debit, and bill paid up. just j0ke with simps running it.
- Location
-
- Location
- York
- Reviewing
- Onestream
- Date
- 2022-10-05
- Comments
-
Absolutely shocking Internet 'not ' provider, dreadful signal trying to be released from contract for last 3 months and they just deny any issues. Wouldn't recommend under any circumstances. Team leaders won't respond, won't reply to emails, ombudsman involved now
- Location
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- Location
- Co Durham
- Reviewing
- Onestream
- Date
- 2022-03-08
- Comments
-
Well how can i start with OneStream i know Horrifilc Provider .... The only thing that is dropping more than our internet connection is Russian aircrafts dropping from the sky by Ukrainian air to air missile's , Ukraine are probably getting more response/sense from PUTIN than i do OneStream ... So to Sum it up if you want a war with your internet provider then these are the guys for you if you want hassle free broadband i would recommend not to waste your money !
- Location
-
- Location
- Denny
- Reviewing
- Onestream
- Date
- 2021-02-04
- Comments
-
Avoid these people seriously service is non existent. They need to be held to account.
- Location
-
- Location
- crieff
- Reviewing
- Onestream
- Date
- 2022-06-12
- Comments
-
Worst phone company I have ever had to deal with. They do not answer the phones, tell lies saying they haven't received letters. I would sooner use a length of string and 2 tin cans than to use a company like them
- Location
-
- Location
- Sutton-in-Ashfield
- Reviewing
- Onestream
- Date
- 2021-11-11
- Comments
-
Bad customer service very lazy at putting Internet back on been 2 days and bill was paid but still no Internet I'm looking for diffrent provider Internet speed is slow generally not worth the money
- Location
-
- Location
- Ipswich
- Reviewing
- Onestream
- Date
- 2022-02-01
- Comments
-
after 12 months, the service degraded to 0.22mbps download and 0 upload. rang them up to report about weak router signal, call back with a very aggressive salesman support, they want £34 a month upgrade, nothing will be done, til another 9 months to go. constant reboot of router in order to use it, virtually hopeless broadband provider.
- Location
-
- Location
- Hereford
- Reviewing
- Onestream
- Date
- 2022-10-17
- Comments
-
worst company. I had a contract for £ 22 a month but I never paid this amount because they immediately raised my direct debit to £ 26 a month and only for 4 months because after that I had to pay £ 30! luckily my contract is about to expire, but as a loyal customer I got a great deal for only £ 39 per month !!!!
- Location
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- Location
- Durham
- Reviewing
- Onestream
- Date
- 2022-04-28
- Comments
-
This has to be the WORST internet I have ever had in the past decade. The signal is complete garbage and dips whenever I am gaming every 30 seconds. Customer service is bad and that is if you can even get through to them. I was on TalkTalk before and never had this issue and I am now going back to TalkTalk. AVOID THIS COMPANY!
- Location
-
- Location
- Lincoln
- Reviewing
- Onestream
- Date
- 2023-07-04
- Comments
-
The worst company ever. They trying ripped off all the time. They rising price without any notyfication, monthly price rised from 22£ to 47£ in just one year for 60Mb broadband. Stay away from these thieves.
- Location
-
- Location
- UK
- Reviewing
- Onestream
- Date
- 2024-01-06
- Comments
-
SLOW! Disgusting scum deleting reviews on trust pilot to create a fake score of 3/5 stars everywhere else its 1 star. They are a marketing company posing as an internet company destroying internet all over the uk. NEVER BUY! They also having been stealing peoples email data gas lighting the lot.
- Location
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- Location
- Swansea
- Reviewing
- Onestream
- Date
- 2020-10-25
- Comments
-
Avoid..
I am not even a customer, I only enquired about their service but was told they would take £9.99 while they set things up, that would be refunded if they could not provide the service. Well they cannot provide the service but still have not refunded my money three weeks later. So glad I did not become a customer now.
- Location
-
- Location
- Canterbury
- Reviewing
- Onestream
- Date
- 2023-03-20
- Comments
-
Very unreliable service poor customer service. When you contact get told get connection speed when it so poor. My mobile provider is twice as fast. Very difficult to get information regarding leaving and details of account
- Location
-
- Location
- Bourne Lincs
- Reviewing
- Onestream
- Date
- 2023-05-30
- Comments
-
The worst company ever. Impossible to cancel your contract. Once your contract is over they ignore your requests to cancel. Takes ages to get through on the phone and when you eventually do they ask you to email and never respond and back to square one. Avoid this company at all costs.
- Location
-
- Location
- East Sussex
- Reviewing
- Onestream
- Date
- 2021-10-29
- Comments
-
Started off well, but the service over the last 6 months has deteriorated significantly. We signed up to a 67mbps service with guaranteed minimum speed of 49mbps. We're actually receiving between 1 and 6mbps.
Customer services are non responsive, as is the complaints line to their 'executive'. Currently trying to get Ofcom involved to exit the contract early.
Avoid Onestream like the plague - appalling service, slow speeds, inadequate router. No redeeming features.
- Location
-
- Location
- Worcestershire
- Reviewing
- Onestream
- Date
- 2023-04-20
- Comments
-
You reviewed Onestream
Lindsey prodger
0 reviews
GB
Rated 1 out of 5 stars
Absolute joke of a company placed an…
Absolute joke of a company placed an order online for broadband and phone for £16.99 then when order processed it changed to full fibre and no phone had to pay £18 more which I reluctantly agreed as sold on really fast 75 plus speed, engineer booked for end of Jan then cancelled and rebooked for 14th of February who was a no show then had the cheek to say called but nobody was in which was a complete lie as nothing on video door bell plus 2 people in house waiting from 8-3 who heard nothing. The 3rd booking finally took place on 16th of March and installation completed or so they claim.
Yet my internet speed is 25-35max depending on time of day, no digital phone calls available even though being charged for them and to make matters worse my other basic broadband and separate phone line to my annex has gone really slow internet and the phone line has been disconnected.
I have raised 5 complaints in total now and had various empty promises from team leaders to complaints management and still left in this situation complete joke if a company stay well clear.
I can’t even leave this company as nobody will even come back to me. Ombudsman notified who say I must get them to sort out the issue.
- Location
-
- Location
- Bristol
- Reviewing
- Onestream
- Date
- 2022-10-31
- Comments
-
- I was promised wifi on the 5th of September, still no connection by the 24th of October.
- Impossible to contact them, unless you're threatening to cancel.
- They automatically sign you up (without your consent) to a £30 per month Kaspersky service.
- Charged me a £60 engineering fee in which nothing happened.
I was able to cancel my the contract as I was within the 2 weeks of the 'go live date' and threatened to contact the Communications Ombudsman.
Do not go near this company.
** CONTACT THE COMMUNICATIONS OMBUDSMAN IF YOU'RE STUCK WITH THESE CROOKS **
- Location
-
- Location
- Cambridge
- Reviewing
- Onestream
- Date
- 2023-08-10
- Comments
-
Terrible customer service and overall service. No email contact, online forms not answered, and waiting over an hour to get a hold of customer services who are rude, unprofessional, and speak in platitudes. Constantly trying to upsell you.
Did not follow OFCOM's rule to contact prior to end of contract and then try to enforce huge increase in price.
Avoid at all costs
- Location
-
- Location
- Truro cornwall
- Reviewing
- Onestream
- Date
- 2022-01-19
- Comments
-
Awful company, awful customer services. 18 months of poor internet, constant calls when I wanted to change, pestering me to stay and very condescending. AVOID!
- Location
-
- Location
- Barnsley
- Reviewing
- Onestream
- Date
- 2022-12-08
- Comments
-
Unless you want a mental breakdown PLEASE STAY AWAY FROM THIS COMPANY. They are the worst company ever in history, I honestly don’t know how they’re still trading
- Location
-
- Location
- South Woodham Ferrers
- Reviewing
- Onestream
- Date
- 2023-03-21
- Comments
-
What an absolute shamble of a company. The broadband speed is appalling as checked using the Openreach test says the download speed is 49 Mbps, whereas Openreach says 5.5 Mbps. When using Amazon fireTV, it keeps stopping and restarting, so it's definitely not right! No discount on the broadband speed as their software says it's OK! What bulls..t
Now they are also putting up the annual price, by 17.3% - wtf! It's in their terms and conditions, so there's no chance to argue this (rate of inflation plus 3.9%). So how does a monthly bill of £23.21 got to £28.71 (£5.50)? £23.21+17.3% is £4.02 ... its because they offer you a price, discount it, add vat but don't still give you the same percentage discount!
Stay clear
- Location
-
- Location
- Ilford, Essex
- Reviewing
- Onestream
- Date
- 2023-07-05
- Comments
-
Don't work with them!!!
Worst company to work with! They do not offer services, devices are provided weeks later, there is no one to find support in this company. They will pass you from one person to another and never call back as they promise. After more than a month of no service, they will still bill you for NO SERVICES!
- Location
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