445 Customer Reviews over 12 pages
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- Location
- Bromsgrove
- Reviewing
- Onestream
- Date
- 2021-09-09
- Comments
-
Hopefully you're reading this before committing to onestream, if so please do yourself a favour and spend a few quid more per month and go with an ISP who is more credible and reliable. Customer service is terrible, as is technical support, that's if you're lucky enough to have them respond, the wireless router is just awful, and drops significantly when in another room, inconsistent speeds from terrible to worse, what can I say don't sign up.
- Location
-
- Location
- Leeds
- Reviewing
- Onestream
- Date
- 2021-12-21
- Comments
-
Genuinely the worst company I’ve had to deal with. I would urge anyone to go with ANYONE else but Onestream. I’ve had over a year of ignored calls, ignored and faulty broadband.
- Location
-
- Location
- Maidenhead
- Reviewing
- Onestream
- Date
- 2024-02-13
- Comments
-
I decided to switch to Onestream so I went through the steps, including entering my bank details and personal details like date of birth (surely it's sufficient to know a person is over 18) and then on step 7 of 8 it announces that to have a router it is an additional cost per month and that an existing router is unlikely to be compatible and you have to have some expertise to connect it anyway. Therefore, the advertised cost per month is a lie. Clearly an untrustworthy company. I now have to go through the hassle of ensuring they don't set up the direct debit as the previous step is to approve it. Wasted my time. Don't use them!
- Location
-
- Location
- Edinburgh
- Reviewing
- Onestream
- Date
- 2022-07-04
- Comments
-
I’m not being dramatic when I say this is the single worst company I’ve ever attempted to use. Their customer service is horrendous, you’ll be waiting for at least an hour only to be placed on hold and not have your problem tended to for several days. Their billing is ridiculous, they’re still trying to charge me to my account which I closed 3 months ago.
Do not use this company. About at all costs
- Location
-
- Location
- Manchester
- Reviewing
- Onestream
- Date
- 2021-01-20
- Comments
-
Shocking service. Should have gone live last week, but still haven't received router. They are completely uncontactable - don't answer their phones, respond to emails or engage on their web chat. Avoid at all costs!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-12-30
- Comments
-
Worst, WORST!!!! 5 months contract I’ve ever had with any company! The agreements was £19.99 a month & yet every month I was charged over £30. Last bill was even £55. Missed a payment to make sure my bill was £19.99 and now I owe them £151!!!! STAY CLEAR!!!! Seems like around Xmas times, they’ll looking for money
- Location
-
- Location
- Midlands
- Reviewing
- Onestream
- Date
- 2023-01-27
- Comments
-
Wish I had seen these reviews first, I thought Vodafone were bad Onestream are far worse, Many Many Broadband outages for no reason, no problems with other suppliers, slow speeds, extras added onto the bill that you have to fight to get back, luckily only 12 month contract so can cancelled asap to never return.
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2020-11-21
- Comments
-
I paid the £50 deposit then they mailed me to say that if I wanted the speed that I'd asked for I would have to pay another fee to BT Connect for ADSL between (£70 - £190). I immediately cancelled but now they wont return my deposit so I'm taking them to Small Claims Court very soon.
- Location
-
- Location
- Irthlingborourgh
- Reviewing
- Onestream
- Date
- 2022-07-31
- Comments
-
Useless company!!! Had contract for 18 months but been charged for 19 and on top of that price increased 3 times! Customer service is horrible No body is picking up the phone, live chat is not working, not answering emails. Sending text messages to call them about some offers
- Location
-
- Location
- Bradford
- Reviewing
- Onestream
- Date
- 2022-09-07
- Comments
-
Only giving one star because it's not possible to leave 0.
Absolutely shambolic company. 5 weeks without internet or phone. Not once did they contact me. Finally got services restored and then haven't offered anything in the way of compensation. Been promised call backs from managers twice and heard nothing.
The worst customer service (if you can cal or that) known to mankind. Roll on Jan when the contract is finished.
Do not sign up to then, they are useless
- Location
-
- Location
- derby
- Reviewing
- Onestream
- Date
- 2023-05-20
- Comments
-
truly dreadful, hardly any internet when you ring they just want to charge you for new hub extras etc... its all about the money with these guys, also started ay £28 a month less than 6 months later its £40.11 ! read small print people.
- Location
-
- Location
- Tewkesbury
- Reviewing
- Onestream
- Date
- 2023-04-10
- Comments
-
Appallingly bad. Non existent customer support. 3mb/s on 60mb service.Sign you up for all sorts of things you didn't ask for. Avoid like the plague
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Onestream
- Date
- 2023-04-11
- Comments
-
Dreadful. I’ve just supposedly gone live with this lot… They don’t work weekends and limited hours on weekdays. Nothing works… Trying to call them is impossible; you just hang on endlessly and then just get cut off.., or in the unlikely event that someone answers, they are just clueless. I’m going to cancel. What a nightmare.
- Location
-
- Location
- Derbyshire
- Reviewing
- Onestream
- Date
- 2023-05-20
- Comments
-
Broadband has always been bad for 2 years but we have put up with it. They ignore emails regarding cancelling and make it hard to do so. Will never use again
- Location
-
- Location
- wakefield
- Reviewing
- Onestream
- Date
- 2022-10-26
- Comments
-
Scam company...charge 29.95 for Kaspersky antivirus without telling you...will not refund
- Location
-
- Location
- Folkestone
- Reviewing
- Onestream
- Date
- 2022-10-03
- Comments
-
Since I've been with onestream for broadband wi/fi it always disconnects. I am constantly using my 4g on my phone any my Netflix is constantly buffering. Just got home from work and thought I would try and contact customer service but now out of hours. I'm a patient person but my patience has just run out.
- Location
-
- Location
- Liverpool
- Reviewing
- Onestream
- Date
- 2019-11-18
- Comments
-
Thieves just con artist don't sign up with them they took my money and never even delivered the router , promised me my money back that was 6 months ago and still waiting .
- Location
-
- Location
- Welshpool
- Reviewing
- Onestream
- Date
- 2022-10-14
- Comments
-
Avoid these guys like the plague, do not be drawn on by cheap prices
- Location
-
- Location
- Doncaster
- Reviewing
- Onestream
- Date
- 2022-04-05
- Comments
-
Absolutely horrendous company, internet keeps dropping, there billing system is shocking and now there trying to charge me £52 for a new router because it isn’t working. The phone team are useless. Avoid
- Location
-
- Location
- Carlisle
- Reviewing
- Onestream
- Date
- 2024-02-14
- Comments
-
Stay away from these. The absolute worst company I have ever dealt with.
They were on paper the cheapest broadband provider so decided to go with them.
First con to watch out for is McAfee which is an opt out service rather than the usual free trial so they took a good chunk of money out for a years service through direct debit which is totally wrong. Had to phone to get it refunded which wasnt terrible as they did offer callback.
Broadband service was not good at all its sync speed was slower than my previous 3 providers. It was also very slow to load websites and found when doing a DNS healthcheck the primary automatic DNS was bad so changed it to use public. Bills went up with the usual april increase but wasnt at all cheaper than my previous supplier.
Then got the contract is coming to an end email with my account number. This allowed me to access the portal as without the account number I had to ring again which was not happening. Found it has enrolled me in some BT protection cost. Was able to opt out on the portal which I wont benifit from as defiantly moving provider.
Then 15 days before the contract end they send me an email saying my broadband is going up to extorsionate costs and there is a 30 day notice period. Phoned to cancel and no callback function this time. Waited 12 minutes of hold music then silence and they hungup. Rang back and it was an 18 minute wait and got the same silence and now on again waiting to be answered.
Robbing con artists.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2020-02-24
- Comments
-
Two months of intermittent service followed by twelve days with no internet connection at all. After several unanswered emails and numerous calls (each of them spending long time on hold before I could talk to anyone), they have been giving different reasons for the slowness/lack of connection - but never got to the bottom of it.
A BT engineer finally came to fix the line 10 days after reporting the fault, but he happened to be ill-tempered and verbally abused the caretaker in the building where I live, so he was not allowed in the premises.
All Onestream decided to do, rather than defending my interests (at the end of the day I am their customer and I am not getting the service I am paying for), was to say that I have to pay a £120 fee for a "missed appointment", when the engineer did not even ring my bell!!!
I think that Openreach may be responsible for the root of most of my issues, but Onestream have never offered the minimum acceptable level of support, despite I have done my best to be understanding and reasonable as a customer.
Conclusion: my honest advice is to avoid at all costs, unless you are after no weekend or evening support, endless response times and general carelessness about their customer's interests.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-01-17
- Comments
-
The worst broadband service ever I deal with.After 18months contract decided to switch with other provider.My agreement with Onestream finishing on 29.01.23 from 5th Jan try to call them and give them a notice I'm leaving, finally on 16th after not very nice conversation with rude customer service staff I was able to stop my service will onestream I ve been told that my account and broadband service will be closed on 16thFeb - what they did they cut me off the same day,no broadband,no service - they didn't even bother to wait until other provider will overtake me.WTF I rang them next day to check why I was disconnected the same day I told them I'm leaving -what I heard was ,yes your account was closed immediately so we cut you off ? Why immediately?If you want to be switched back you need to pay early cancellations fee? Its nonsense.D Don't recommended Onestream to anyone.
- Location
-
- Location
- Haddington
- Reviewing
- Onestream
- Date
- 2023-04-12
- Comments
-
Really terrible overall service quality. This includes line speed, internet reliability, phone, live support and billing. I have only had my service for 4 months. OneStream would not give me a service without a contract. I have reported slow speeds and intermittent connectivity 4 times already and every time I get told it's my WIFI. I then proceed to explain that the test was done with all other devices kicked off my WIFI and that my device used for testing is directly connected via CAT cable. Not once have I had someone contact me to actually follow up on this. Today I phoned in to cancel and I get a £233 cancellation fee. This also does not mean that I can keep my router. What exactly is this cancellation fee for if I was not getting the download/upload speeds as promised? You guys have seriously let me down and so have they with many others!
- Location
-
- Location
- Worthing
- Reviewing
- Onestream
- Date
- 2021-07-09
- Comments
-
This is the worst provider I have ever had. No contact option readily available; no service available on a daily basis with disconnection lasting long time, but paying for unlimited superfast broadband. Shameful con artstry that I will have to report to Trading Standards if nothing is done.
- Location
-
- Location
- DRIFFIELD
- Reviewing
- Onestream
- Date
- 2023-08-01
- Comments
-
Not very happy, wait to speak to agent for agesw and then get automatic cut off. Have phoned on many occasions to get bill adjusted correctly which is O.K. for a while and then it doubles so have to go thru the whole process again, Do not trust them at all , they don't care , it appears that they can take money out of your account without notice or advise on what it is for. Should have minus stars, it is a real worry that they can continue to do this, there is NO repeat NO standard of customer service!!!!!
- Location
-
- Location
- Wolverhampton
- Reviewing
- Onestream
- Date
- 2022-08-15
- Comments
-
I don’t see how we can get much worse than this! Because of the poor reviews I cancelled the service within the cooling off period, I was then charge £9.95 to deliver a router which they didn’t post out, because I didn’t have the service. Nothing else happened but they didn’t credit me. Today my account has been debited with £29.95 for Kaspersky services. I didn’t order this, haven’t activated this, and have no reference number for this service. Because of this lack of information no one can help me. Contacting my bank I was told I’d authorise this payment, which I haven’t, they told me to contact One Stream. I’m now trying to contact a company, I don’t have any contract with, about an order I didn’t place, in order to not pay any more money. What a scam!
- Location
-
- Location
- Uk
- Reviewing
- Onestream
- Date
- 2022-08-15
- Comments
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Save yourself from misery and choose someone else. They charged me for an extortionate package i never been agreed. I asked for the record of the conservation where i said i said yes but never got an answer. The connection is the slowest and worse i never had. The tech team ask me to run tests and buy extra booster and move the router and all the excuses they have but the connection is still crap, plus if I was an expert i wouldn't ask for help. I am stepping forward and officially complaining with ombudusmam. After that, i will pass to my lawyer. This time I won't let it go, they are so arrogant and unprofessional and extremely bad working practices. Be smart, don't be a fool like me, don't pick onestream.
- Location
-
- Location
- Perryman
- Reviewing
- Onestream
- Date
- 2023-08-01
- Comments
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Started out June last year at £22.75 /month for just broadband, now we are being charge £47.93 /month for just broadband. Contract stated there may be "slight" price increases over the contract, never said 110% price increase !! Also, when the price began to sharply increase, we stopped getting email invoices, Roll on December to get rid of these con artists.
Thinking of joining them??? DONT !!!!!
- Location
-
- Location
- Aberdeen
- Reviewing
- Onestream
- Date
- 2023-09-08
- Comments
-
Would give zero stars if I could.
Might seem like a good deal now but it won't in 12 months time!
Were rubbish from the start when they sent me a faulty router, doubled the price during my 12 month minimum contract period (£19.99 to £39.99), then to £53/ month out of contract. Customer service is awful and the last person I spoke on the phone to was downright hostile.
Avoid.
- Location
-
- Location
- Blackpool
- Reviewing
- Onestream
- Date
- 2022-10-04
- Comments
-
This company is one big failure!!!
I signed a £22 contract cancelling their extras by phone. I had to call twice because the first time they asked to call in a week because they can't cancel the extra immediately.
On the second phone call, they confirmed that they had cancelled and they would not be collected for sure, and 2 weeks later they took £29.95 for extras from the account using the card details and not the direct debit.
After contacting customer service again and explaining that I had cancelled extras, they asked me to wait 72 hours for a call back from them.
After the 5th day of lack of any contact on their part and the lack of email confirmations, contacted the company again and again the same conversation, "We will call you back and send you a confirmation email", of course nothing like that happened for next 5 days.
I recommend checking google reviews this will open your eyes to this distasteful company.
With such an approach to the client, you can immediately see that this Onestream broadband is one big SCAM and FROUD.
- Location
-
- Location
- Deal
- Reviewing
- Onestream
- Date
- 2023-02-13
- Comments
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I have been with the company around eight weeks.
An engineer has had to call four times.
The service was down all through Christmas, and now down during the week of half term too.
They refuse to discuss letting me terminate my contract and have said if I want to leave I must buy out the rest of my contract.
I'm left with no choice - as any parent with children will tell you - a holiday with no internet, so no netflix, amazon, tv etc - along with no ability to work from home - isn't even vaguely pratical.
Avoid at all costs.
- Location
-
- Location
- BATH
- Reviewing
- Onestream
- Date
- 2021-01-31
- Comments
-
Avoid this company unless you want to lose your internet connection and not be able to contact anyone to rectify the situation. This company should not be trading!!
- Location
-
- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2022-04-19
- Comments
-
Extremely poor customer service.
- Location
-
- Location
- Tn339ax
- Reviewing
- Onestream
- Date
- 2023-02-13
- Comments
-
Disgusting company defraudulent
Every complaint people are saying is and my experience with them
Once they are into your bank account they take what they like and make up charges as they go along
DO NOT USE THEM
- Location
-
- Location
- Watford
- Reviewing
- Onestream
- Date
- 2024-04-06
- Comments
-
I am utterly disappointed with the services provided by ONESTREAM. Despite my contract with them expiring, they have continued to charge my account, and to my disbelief, they are even adding penalty fees on top of that.
Let me break down this appalling experience. First and foremost, my contract with ONESTREAM was supposed to end on 17-03-2024. As per our agreement, I expected no further charges beyond this date. However, to my dismay, I noticed unauthorized charges on my bank statement well after the contract termination.
When I reached out to their customer service, expecting a quick resolution, I was met with sheer incompetence. The representative I spoke with was unhelpful and seemed completely oblivious to the terms of my contract. They claimed that my account was still active and justified the continued billing. Moreover, they had the audacity to inform me about additional penalty charges for late payment, despite me having no knowledge of any outstanding dues.
Not only is this level of overcharging and mismanagement unacceptable, but the customer service experience was abysmal. It's evident that ONESTREAM lacks transparency and integrity in their billing practices. This ordeal has left a sour taste in my mouth, and I am actively warning others to steer clear of this dishonest provider.
In summary, avoid ONESTREAM at all costs. They have demonstrated a blatant disregard for customer satisfaction and ethical business conduct. I am now in the process of disputing these unjust charges and will be exploring alternative service providers who value honesty and accountability.
Save yourself the frustration and financial headache—look elsewhere for your service needs. ONESTREAM is an epitome of everything that is wrong with corporate greed and customer exploitation.
- Location
-
- Location
- Rochdale
- Reviewing
- Onestream
- Date
- 2023-05-24
- Comments
-
IT'S NOT WORTH IT
Ok so firstly if you have really bad luck and sign up with this company make sure you ring up IMMEDIATELY and cancel all the additional costs they add on in the print. I did this and still ended up paying more a a month after a 'free trial' for something ended which i definitely cancelled way ahead of time.
The people on the phone are really lovely and they help out quickly but the wifi is absolutely horrendous.
It drops out every 5 minutes I'm not even joking, I can't do zoom calls for work in the next room to the router. When I asked about it they literally said
"We can't guarantee connection"
So basically, they can provide you with the worst wifi ever, charge you for it and get away with not fulfilling your contract.
Can't wait to finish with this company
- Location
-
- Location
- Farnborough
- Reviewing
- Onestream
- Date
- 2023-09-10
- Comments
-
Just as everyone ahead of me, I have abysmal experience with them. They messed up my go live date, cancelled my original order, which they didn't tell me, and created a new order with a new go live date. Sent text messages on both days so I had no idea what's going on. For the confusion they offered me a month free. Still haven't received that. Half an hour easily waiting on the phone and then a very rude agent pretty much shouting with me that they can't help! Like what??? They add "free" extras to your contract Eve if you express that you don't want that as you don't want to risk to forget to cancel them and ince they go full price you would pay like £40 or more. Router not included in price?! Never replied any of the written messages. As she couldn't tell why my credit just disappeared from my account without deducting from my bill, she said she will get back to me. Well I still haven't heard anything. I will have to constantly contact them over and over again. I am seriously considering to cancel even though that would cost £160 at this point. The internet is never the speed they guaranteed, my tv/phone very often says no internet... I just don't understand how is it allowed that such a horrible company on every level can operate and rip off so many people without consequences. There has to be a way to get out of a contract if they don't fulfill their end.
- Location
-
- Location
- Scotland
- Reviewing
- Onestream
- Date
- 2023-12-06
- Comments
-
Since day 1 having a problems with internet connections. Contacting them multiple times and after over a month problem still presist. At the momen they don't even replay to my emails.
Problem was reported in October 2023, in December still is there and no response from Onestram.
- Location
-
- Location
- England
- Reviewing
- Onestream
- Date
- 2021-11-25
- Comments
-
Awful company!! I moved home and my broadband to another property and had problems ever since, I called and informed them that I was not getting the guaranteed speeds, they continued making excuses for this and each time they tried something it didn’t work. I gave up calling because they weren’t resolving the problem. 4 months went by with awful internet I decided I’d had enough, called back and they did a test and said there was an issue with the copper line (which they had never picked up on when I initially called multiple times with problems) they then sent someone out to fix this and we were still not getting our guaranteed speeds. I spoke to Onestream the next day to inform them of this and was told to try and change the channel for interference which is something is done previously and didn’t work. I called a few days later and was told that in order to cancel I would have to pay a fee even though we have tried everything and the problem has still not resolved. I was also told they have 8 weeks to try to fix a problem I have informed them about until I can leave without a penalty and even though I called 4 months earlier and told them there was a problem they have apparently closed that case even though it was never resolved so my 8 weeks starts from last week. I spoke to 2 people that day saying I had issues with speed and then once speaking to a 3rd person we now “apparently” have issues with the internet in the local area which isn’t their fault. They have also overcharged me since my move which I believe breaks their contract. Also an email they sent me states I’m meant to pay £0.00 per month for 12 months but they are charging me.
- Location
-
- Location
- MIDDLESBROUGH
- Reviewing
- Onestream
- Date
- 2019-12-03
- Comments
-
I tested by speed and got 0.3 i cant access a lot of things as my net slows or freezes or just stops.Customer services stop at 5:30pm when most people get home and switch on,got a problem? sorry were closed!I have lost customers and sleep because of onestreams poor service....my advice avoid,they promised faster for less instead i just got less i had no problem with my old provider! so its not the line they are capping speed i think.Take a pic of the speed test and send it to us she said,my old provider would do a speed test from their end! how low tech are they? be warned and avoid Onestream i wish i did!
- Location
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Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.