192 Customer Reviews over 5 pages
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- Location
- Ross on Wye
- Reviewing
- Gigaclear
- Date
- 2023-10-03
- Comments
-
Do not be tempted to switch to Gigaclear. Utter crooks. I am paying for 500mbps and getting totally intermittent speeds often only 10 mbps with regular outages. The speed checker on the Linksys App tells me I am getting > 400mbps when all other speed checkes say < 20! Trading standards or Offcom really need to sort these cow boys out.
Installation was a joke, rude contractors who have scuffed the cable in to the verge leaving it very vulnerable to damage.
Avoid!!
- Location
-
- Location
- Cb114gt
- Reviewing
- Gigaclear
- Date
- 2023-09-05
- Comments
-
Went to sign up , went through all the stages, got to the select an engineer date, nothing for at least 3 months now have to wait hours on hold on the phone just to cancel my account. Not happy
- Location
-
- Location
- Boarstall
- Reviewing
- Gigaclear
- Date
- 2020-03-08
- Comments
-
Gigaclear are dreadful with customer service useless. Yes there are individuals that are helpful, but most don’t care and just want to fob you off.
We were out for 2 weeks in November and less than 3 months later out for 2 weeks again with no sign of it being fixed as they need to dig up the road - again because the cables haven’t been laid deep enough and are just below the surface. They’ve cut costs to the detriment of providing a reliable service. The offer of compensation is irrelevant, a reliable service is what’s needed! If you have an alternative provider, avoid Gigaclear!
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-10-18
- Comments
-
If I could score lower than 1 start then I would. Avoid at all costs, this is a terrible company.
Repeated failures by senior management and executives to provide even a basic level of customer service.
• Failure in communications, both internal and external.
• Systemic failures in business processes
• Lack of accountability
• Failure to manage subcontractor teams effectively.
• Failure by senior managers to respond or prioritise clear breaches in agreed customer installation dates.
• Lack of representation of senior managers during office hours
• Failure to deliver on behalf of commitments and grants made by the UK Government to rollout faster broadband across the country.
I suggest that anyone who has had similar experience lodge a formal complaint with OFCOM, write to their local MP in regard to UK Governments obligation to roll out of faster broadband and fibre and continue to post to their own negative experience on social media, so that other potential customers can avoid this incompetent company altogether.
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-09-01
- Comments
-
Awful from installation to customer service.
Customer service is absolutely disgusting it's beyond stressful, complaint department never responded or resolve the matter, full of excuses, speed isn't stable and kept dropping out then, customer service advisor do not listen to anything you tell them, they cannot cancel anything correctly, nor have the ability to correctly update contact information when you given it too them hand full of times.
The installation was absolutely appalling it definitely wasn't professional service.
All in all by far worse company.
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2023-02-28
- Comments
-
Our Gigaclear fiber optic WiFi works ok and appears faster and more reliable than our previous service. The initial package represented an acceptable value for money. When it cane to renew Gigaclear increased the costs by 40%. This new offer was 50% higher than the cost offered to a new customer. Gigaclear customer service were not interested in loyalty, in fact the representative even indicated that was their business model; lure customers in on a good deal and then raise the price at contract renewal. There are limited options in this area but I will not be renewing with Gigaclear again and would not recommend the company to anyone.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2021-03-21
- Comments
-
Terrible customer service. Very hard to contact. Make false promises. Untrustworthy. Offer new customer more favourable rates than loyal existing customers
- Location
-
- Location
- 29 GL7 1RD
- Reviewing
- Gigaclear
- Date
- 2023-02-27
- Location
-
- Location
- Winnersh
- Reviewing
- Gigaclear
- Date
- 2022-11-07
- Comments
-
I love giving a good and positive review when I get a good service.
I just had gigaclear broadband installed at my home.
I went for the 600Mbps package for £26 per month. Most of the time, get more than 600Mbps upload and download.
I used to get 40Mps down/ 7 Mbps from my previous ISP for more than £30 per month.
So far, I am pleased with the service from gigaclear, and I definitely recommend it.
- Location
-
- Location
- Shipston-on-stour
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
-
I received an email from Gigaclear stating that an engineer would be visiting our home and that we needed to be present to grant them access. However, the engineer never showed up, and we didn't receive any calls or texts. My wife was at home all day, and she even placed a large notice on the front door, indicating that if she didn't answer, she would be in the garden room, along with her contact number and mine. When I contacted Gigaclear,today they claimed that the engineer had come, but no one had opened the door. This is not true as my wife was home the entire day, and our dog would have alerted her to any visitors at the door. What's most astonishing is that I had called Gigaclear the day before to inquire about the reason for the engineer's visit, and even today, no one could provide an explanation what was the appointment for.
- Location
-
- Location
- Aston, Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-12-12
- Comments
-
We have had NO WiFi nor internet connection for over 2 weeks.
So far 4 failed-to-come-although promised visits by an Engineer and still no internet!
Up to last month we had no complaints; but their handling of this issue (a 100% lack of internet connection) has been farcical!
What do we have to do to get this fixed???!!!
- Location
-
- Location
- Burchetts Green
- Reviewing
- Gigaclear
- Date
- 2022-04-22
- Comments
-
Have been waiting 7 months from first appointment for a fault fix, dozens of phone calls and emails, dismissed with platitudes and still given no functioning service or date to fix it. It seems the field team ate a law to themselves and customer service have no ability to make anything happen with them. All adds up to abysmal customer service.
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-10-04
- Comments
-
We signed up with Gigaclear after having 6 months free. In those 6 months we had no issues whatsoever and were happy to sign the contract in May for 18 months. The worse decision we ever made. Since then we have had issues with the Wi-Fi falling out on a daily basis. You phone support but the only thing that actually tell you to do is to reset the router, which has been done practically every day. (Although we did go recently with 2 weeks of uninterrupted Wi-Fi!!!) we made an official complaint when it appears that they are looking at the situation, but not in one email from them so the say what they have done. Today I get an email saying that they “think” (obviously not sure as they have never sent out an engineer) it is the home network that is the problem and this I out of their jurisdiction and there is nothing they can do!! We have not added any new equipment since we started using Gigaclear, so I am unsure how they have come to this conclusion. Obviously they will not release us from the contract and are quit happy for us to pay for a service that they are not supplying. Guess our only option now is to go down the Ombudsman route.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-08-22
- Comments
-
Been nothing but one seemingly continuous problem with Gigaclear from the very outset since installation only 18th July 2023. Problems include
- actual installation under the lawn area circ only 2" - documented and photographed
- Failure to provide a 2nd Node at the time of installation until 6 days later (more than half the house had no internet as very thick walls)
- intermittent internet / speeds
- 1st visit site engineer - found that installation wiring inside house incorrect by original installers
- Notified of Gigaclear price increase WITHIN ONLY 2 WEEKS of installation
- 16/08/23 internet down no service
- 21/08/23 - 3 engineers attend (2 separate vehicles) - found that the fibre optic cable entering the box on the house exterior needed to be replaced as fitted incorrectly
- 22/08/23 another outage - no Gigaclear service again
Technicians only coming on 29th Aug I work from home so terrible situation
Customer service department is just lip service BE WARNED this is a TERRIBLE COMPANY
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-08-22
- Comments
-
Been nothing but one seemingly continuous problem with Gigaclear from the very outset since installation only 18th July 2023. Problems include
- actual installation under the lawn area circ only 2" - documented and photographed
- Failure to provide a 2nd Node at the time of installation until 6 days later (more than half the house had no internet as very thick walls)
- intermittent internet / speeds
- 1st visit site engineer - found that installation wiring inside house incorrect by original installers
- Notified of Gigaclear price increase WITHIN ONLY 2 WEEKS of installation
- 16/08/23 internet down no service
- 21/08/23 - 3 engineers attend (2 separate vehicles) - found that the fibre optic cable entering the box on the house exterior needed to be replaced as fitted incorrectly
- 22/08/23 another outage - no Gigaclear service again
Technicians only coming on 29th Aug I work from home so terrible situation
Customer service department is just lip service BE WARNED this is a TERRIBLE COMPANY
- Location
-
- Location
- Portsmouth
- Reviewing
- Gigaclear
- Date
- 2021-11-15
- Comments
-
No customer service , contact me £22 but I paid 8 months £25 , they can give you 100% fix contact , totally want stole money from customer .
- Location
-
- Location
- Malvern
- Reviewing
- Gigaclear
- Date
- 2023-10-26
- Comments
-
Gigaclear are without doubt the worst company I have ever had the misfortune to deal with. Very good at signing people up to contracts. Disgraceful Customer Service. I have raised cases three times on their Customer Portal, only for them to be completely deleted without being resolved. Their engineer drilled through my electricity supply and I had to call out an electrician and pay for the repairs. A month later, Gigaclear still haven't compensated me. I have wasted hours trying to get it sorted. Avoid where possible or live to regret believing their claims about customer service....
- Location
-
- Location
- Kirtlington
- Reviewing
- Gigaclear
- Date
- 2021-06-10
- Comments
-
AVOID Gigaclear! Slow or no -existing internet. Horrible customer service. The fourth day without internet and no answer from them. AVOID!!!!
- Location
-
- Location
- Reading
- Reviewing
- Gigaclear
- Date
- 2023-11-01
- Comments
-
I have not even got connected yet, and still the service is terrible. Engineers were supposed to come last week, nobody came, nobody informed me, and still now after almost a week, and after several chat messages and promises of getting called back, I have no idea if they are coming to install or not.
Likely to cancel my contract before it's even started if service is this lousy from the start. AVOID.
- Location
-
- Location
- Kingsland
- Reviewing
- Gigaclear
- Date
- 2023-02-21
- Comments
-
Failed installation after waiting three years to connect to the village. no response to complaints or any date to try and come and fix it.
- Location
-
- Location
- Leighton Buzzard
- Reviewing
- Gigaclear
- Date
- 2021-09-15
- Comments
-
Terrible customer service, they'll keep you waiting and make you chase them for any sort of update.
- Location
-
- Location
- Charndon, bucks
- Reviewing
- Gigaclear
- Date
- 2022-10-13
- Comments
-
OK for new customer deals but you'll need their WiFi boosters as their primary hub is crap
Once your contracts ends expect to pay 3× your sign up price.
And as they operate in rural areas their often isn't a simple alternative.
- Location
-
- Location
- Hindhead
- Reviewing
- Gigaclear
- Date
- 2024-02-13
- Comments
-
I ordered Gigackear in May 2023 with an initial installation date of August 8th 2023. Here we are 13th February 2024 with no service. They have cancekked 5 times each time, apart from teh ,ast when they promised the delay is only 8 days. Due tomorrow but when I called yesterday nothing was booked. A complete shower
- Location
-
- Location
- South Kilworth, Leicestershire
- Reviewing
- Gigaclear
- Date
- 2023-07-06
- Comments
-
Signed up for Gigaclear in May (as soon as the network was ready) and booked install for July after a pre-booked holiday. Few days after ordering chaps from the cabling contractors dropped the fibre from the pole and attached it to the side of my house...
..4 days before installation - phone call from Gigaclear - cancelled no resource.
Re-booked for the following Saturday (which would see me with no broadband for 2 days as had already cancelled my old service - more fool me)
2 days before the new installation date, phone call from Gigaclear - cancelled, we're not doing overtime that day so cant do it.
Lost my temper and told them to sort or order cancelled. Too late to reinstate old service and am running on 4G with poor coverage.
Based on this experience I have no confidence of getting a service at all and can see me cancelling.
Looks like this is very standard for this company - how have they got ANY customers!
- Location
-
- Location
- Tidenham Chase
- Reviewing
- Gigaclear
- Date
- 2023-12-01
- Location
-
- Location
- Leckhampstead
- Reviewing
- Gigaclear
- Date
- 2018-11-08
- Comments
-
Absolutely a total waste of money,don't be taken in by hype around fibre,I'm on a 200 meg plan of which I'm lucky if I get 35mbs,I live in a rural location and was constantly fed up with buffering and picture freeze so I thought I would pay more to receive a package I thought would be enough to stop the buffering and make watching TV pleasurable again,how wrong I was I'm not much better now,don't waste your money on gigaclear go to someone like bt,if you don't take my advice you like me will be throwing money down the drain,this is my honest opinion
- Location
-
- Location
- Eveshamish
- Reviewing
- Gigaclear
- Date
- 2022-10-25
- Comments
-
I can't honestly say what their speed or reliability is - they're still only just laying the fibre here - but I can't imagine using them as their customer support pre-sales is just... shocking. I mean months without a response, despite multiple nudges - and this is for a pre-sales, potential customer.
I hate to think how they'd be post-sales. It's genuinely appalling: if this is what the industry is subsidising for rural areas, they should stop.
- Location
-
- Location
- Long Hanborough, Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2021-08-09
- Comments
-
I have been with Gigaclear for 4 weeks now. The first three weeks are fine. Noticiblly faster than my old 40Mbps DSL broadband. On 1st August, there was an general fault in Oxfordshire, my boardband was down until 5th August. Fist engineers came checked the fibre box, internet was back for 10mins, once he left we had another two days no internet. On 8th August, connections is back but very unstanble and very slow, especially for uploading. Next eingeer's visit is booked on 10th.
Costum service refused to transfer me to a supervisor and told me a supervisor's call back will take 3-4 days. Not impressed at all.
- Location
-
- Location
- Henley on Thames
- Reviewing
- Gigaclear
- Date
- 2023-11-14
- Location
-
- Location
- Dunmow
- Reviewing
- Gigaclear
- Date
- 2024-03-01
- Comments
-
Been trying to get this installed for the last 6 months and every time the same excuse very bad at keeping customers updated about Installation, so finally after 6 months of the same excuse have decided to cancel the whole deal sorry but I would never recommend this company, also my friends who I told about gigaclear are having the same problems
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-07-23
- Comments
-
A simply awful provider. Took some nine months from initial installation date to get service up and running. Their support team are clueless. We have had two total service outages this week. Their engineers don't work on Sundays so we will have been without broadband for 36hrs before they even book someone to take a look. Appalling. I wish we had stuck with dsl.
- Location
-
- Location
- Sutton Benger
- Reviewing
- Gigaclear
- Date
- 2020-09-19
- Comments
-
installed for 3 months . Still not working . Customer service inadequate. Multiple outages. Despite advising of house dimensions inadequate nodes provided . had to buy more. Still not working. Multiple calls and no satisfactory response. Promises of engineers and not appearing. Advise not to sign up.
- Location
-
- Location
- Wellington
- Reviewing
- Gigaclear
- Date
- 2021-01-13
- Comments
-
Appalling, no response to requests, lost communications and data, one person doesn't know what the others are doing. I am surprised they are still in business
- Location
-
- Location
- Chipping Norton
- Reviewing
- Gigaclear
- Date
- 2020-02-17
- Comments
-
We had a service engineer come out to inspect our property to install the fibre connection in July 2019. Despite a number of emetic emails saying that they were busy with our enquiry and that they just needed the approval of engineering we have heard nothing more.So 8 months of waiting and chasing and a very poor response. I think that their management team of Delivery Director, Nathan Rundle and Drew Ritchie as chief operating officer needs rebooting. But one should ask their CEO Gareth Williams why they cannot deliver.
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-08-15
- Comments
-
AWFUL!! We waited 7 months for installation, when they told us it would be 6 weeks. The installation got booked on my birthday but as we were so deseeoate for WiFi as myself and my partner work from home, we cancelled our plans to be home for the engineers to put the WiFi in, but they never showed up!! And didn’t even tell us they wasn’t going to show. We phone them at 7 pm and then they noticed us when we called them!! So then becasue they just didn’t show up our installation got pushed back another month!! It was finally installed on 16th June (7 months since we purchased!!) but it’s slow, always drops out and our extender has never worked. Today our neighbour had their WiFi fitted by this awful company, they have been fitted into the same box as our WiFi, and ever since our WiFi has been down!! We’ve now been told it can’t be fixed until 3 days!! So again we both work at home and have been lefter with no WiFi. We were promised 12 months free WiFi for the 7 month delay, but the person that promised this has left and there’s no record of him saying this so we’ve been charged for the months we’ve actually had WiFi. Awful customer service, the agents have no idea how to deal with customers, no sense of urgency what so ever!
- Location
-
- Location
- Chastleton
- Reviewing
- Gigaclear
- Date
- 2023-03-28
- Comments
-
Advised June 2022 problem with broadband. Two engineers eventually arrived on a Sunday morning around September 2022. Advised incorrectly installed and need to be reinstalled. Heard nothing until around December, when received email to advise they would rectify problem. Still nothing - rubbish broadband and would advise to steer away from Gigaclear!
- Location
-
- Location
- Manningtree
- Reviewing
- Gigaclear
- Date
- 2023-04-28
- Comments
-
This is the worst service I have ever experienced. I booked an engineer on the 14th April. No show and no communication. Re-booked for today. No show. When I chatted online I was told the engineer was sick, but I had to contact them to know this.
- Location
-
- Location
- Reading
- Reviewing
- Gigaclear
- Date
- 2023-12-05
- Comments
-
Our business has been connected for approx 1 year now and we have lost the service through damaged cables on several occasions. Unfortunately they direct bury into road verges etc and are therefore very easily damaged by rodents etc...
Absolute shocking customer service when we have lost all connection taking weeks to resolve. If you are a business reliant on the internet (as we are) I would seriously look at alternative options before signing up with Gigaclear.
- Location
-
- Location
- Bradden
- Reviewing
- Gigaclear
- Date
- 2022-02-28
- Comments
-
I was the first instal in this postcode and I waited about 9 months for them to sort out issues. First saying there was a break further back down the line and then eventually rewiring the modem. So there obviously was no problem.Consequently I had to set it up myself. I paid for a contract for 300Mb but only recently tested it to find I struggle to get 200 Mb. I spoke to them when the contract was up for renewal but they told me their contracts are for speeds of either 200 or 400. I would have to pay more for the 400 (which I probably can't get). If I opt for 200 I will have to send back one of my Velop wifi extenders.Of course I could have cancelled and re-subscribed as a new customer for about half the price (I thought we'd stopped all that)but I would be without broadband while I waited for re-connection.
I'm pretty stuck as there are no other providers of superfast broadband in my village.
Not a great experience
- Location
-
- Location
- FARINGDON
- Reviewing
- Gigaclear
- Date
- 2023-12-22
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.