192 Customer Reviews over 5 pages
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- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-08-21
- Comments
-
I’m surprised by the number of negative reviews.
I switched to Gigaclear a year ago and have been pleased with the service.
We needed new cable laying from the street to our houses on a small cul de sac and this was done quite quickly once permissions, etc were agreed.
I have the faster 600 Mbps package and consistency get 500-620 at the main router and 400+ around the house. There have been no outages recorded. I use the service for regular home working as well as video and hifi audio streaming and gaming usage with many devices connected at once.
Apart from the initial installation I have not needed to contact customer services, and I found the service professional and pretty sound to be honest. I’ve not had to contact them since.
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2019-11-22
- Comments
-
The speeds are good, when they work, but therein lies the problem. Multiple outages every month, it's like living in Russia in the 1970s, and when the outages occur their customer service is appalling. Expensive, and unreliable, therefore avoid where possible.
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2022-12-14
- Comments
-
I wouldnt even give this company 1 star if it let me choose 0. I've never experienced service like it in my life. Ive lost count of the days my wife has waited in for their engineers to turn up and 90% of the time its a no show with no phone call. You call the office and nobody anwers, you email them and 1 in 3 get a reply. Its absolutely disgraceful this has been going on for 3 months now and I still dont have a live connection!! DO NOT WASTE YOUR TIME WITH THIS COMPANY THEY ARE NOTHING BUT A JOKE AND WILL NOT LAST LONG!
- Location
-
- Location
- Essendine, Stamford
- Reviewing
- Gigaclear
- Date
- 2021-05-11
- Comments
-
Recently moved to an area supplied by Gigaclear. All set up fine and wired speeds to router are superb.
However, try getting in contact with them and you get nothing. Emailed them once to ask about extra wireless nodes - no response. Second email to say how rubbish the router and wireless mesh is - no response.
And the Linksys Velop is rubbish. Constant drop outs and buffering when it’s supposed to serve the whole house flawlessly. Recently spent the money on Netgear Orbi and it works so much better.
So, if you never need to contact them, you’ll be happy. If you do, be prepared for a hugely frustrating experience.
- Location
-
- Location
- Brackley
- Reviewing
- Gigaclear
- Date
- 2023-11-10
- Comments
-
Gigaclear was installed yesterday, after installation it was apparent that it wasn't working. Contacted customer service twice and nothing has been done and now left without no broadband and internet, which does not help as I work from home. I now have to wait until Monday to see what is going to happen.
Appalling service and considering returning to Sky.
- Location
-
- Location
- Blockley
- Reviewing
- Gigaclear
- Date
- 2023-10-31
- Comments
-
Giga gave our Business a presentaion on their broadband. Was asked to sign a letter of intention. What they sent was an 18 month contract. Spoke to the rep and he could not explain and offered no solution. Rather underhand way of doing business in my books
- Location
-
- Location
- Huntingdon
- Reviewing
- Gigaclear
- Date
- 2024-02-01
- Comments
-
The connection to the Internet is regularly broken for days at a time. You report a fault and by the time they respond it might be working again. Their website also lies and pretends that the service is working almost everywhere almost all the time.
- Location
-
- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2022-07-01
- Comments
-
Warning to everyone in Great Notley & Braintree!!!
Please don’t use Gigaclear for broadband.
Worst customer service I have ever experienced
Total inability to communicate with customer or internally, which is ironic for a communication company.
I have been waiting since 25/5 to get connected.
- Location
-
- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
-
Very poor customer service, installed over a month ago, engineer said there was an issue with connection but it would be resolved. We still have no connection an when we call we are told they will get back to us followed by an email saying to self activate. Whe we tell them again that there is no connection so cannot self activate they go radio silent. I have now asked to cancel my order as no one is interested in getting our issue resolved and will be writing to ofcom.
- Location
-
- Location
- Claydon
- Reviewing
- Gigaclear
- Date
- 2023-03-21
- Comments
-
Do not use this company got told id be installed on 3rd of march, took day of work , no show from giga clear no contact made by giga clear , i contacted them to see why i wasn't installd they had no idea its the 21st of march still had no contact and have on internet. They are the worst
- Location
-
- Location
- Devon
- Reviewing
- Gigaclear
- Date
- 2023-12-04
- Comments
-
Dreadful company. I would go as far as to say they are a scam company. A bunch of scammers. Do NOT go with this broadband provider. They will promise speeds which it will never reach. And the wifi will constantly cut out and lose connection when I’m not that far at all from the router. Then they have these times where they will completely cut the internet due to ‘maintenance’! That is something I cannot deal with as I work from home. This maintenance is pathetic and I’ve never had something like that with other providers. Then there’s the way they keep you in the contract like the bunch of SCAMMERS they are. Your wifi has to not work/not reach the speeds they promised for 28 days until they allow you to end the contract. I simply cannot be without a connection for that long. Awful company. AVOID.
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-09-13
- Comments
-
Ordered in January 23, sales lady promised early installation and possibility of contact negotiation when initial 18 months expired.
No one turned up on the install date and despite MANY phone calls, emails and online chats no new date offered. We have Gigaclear in the village and the access point is 5m from my house. The company communication is the worse I have encountered. I will have to cancel and go back to a "fibre to the cabinet" contract. I have been
paying top price for no contract broadband while waiting for Gigaclear......wasting 8 months!
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2022-08-04
- Comments
-
Do not use this provider. Support is appalling and the speed is slower than advertised. Our connection has never been as fast as they claim and after a few months it failed totally. We have been waiting three weeks for a repair so far and they have changed the repair date three times without warning. We now have another date in a weeks time but I have little faith they will turn up. They keep taking our monthly direct debit though. I am cancelling the contract if the repair date changes again.
- Location
-
- Location
- Arborfield
- Reviewing
- Gigaclear
- Date
- 2022-10-27
- Comments
-
Totally unreliable. Comes and goes randomly.
When it’s working, it’s fine, but drops so frequently.
- Location
-
- Location
- Kintbury
- Reviewing
- Gigaclear
- Date
- 2023-10-14
- Comments
-
Gigaclear dug up our charming village street to lay their cables without prior consultation or support for residents. Blocking in houses, drives and shops, damaging the pavement and all the while creating an inferno of noise. Two weeks on, and their contractors are still blocking the street. Apparently we are stuck with them until the end of January.
Awful Customer Operations Dept. who ignore all requests for information, and all complaints sent to them by email, mail and telephone.
Judging from many of the customer reviews below it sounds like a crap broadband provider anyway.
I certainly won't be using them given their abysmal "customer service".
- Location
-
- Location
- Near Daventry
- Reviewing
- Gigaclear
- Date
- 2024-01-17
- Comments
-
If you have choice, go elsewhere. My original installation date was 14th Nov 2023 and I'm still waiting. I have had 3 engineer visits to carry out the external install but each one has given a different excuse as to why they couldn't do it. The last guy said he wasn't contracted or paid to dig a trench over 20m! They have done one survey and phoned again this morning saying they need to do another survey. I'm not technically a customer yet and I'm very concerned how things will be when I am. Unfortunately, they are the only fibre internet installer available in my area but I'm tempted to just stick with my slower sky broadband.
- Location
-
- Location
- Cotswold
- Reviewing
- Gigaclear
- Date
- 2020-06-11
- Comments
-
The customer services element is shocking. In fact I not sure they know what Customer Service is.
Nobody can help you, you get passed around and around and just told the same story.
Our village recently got fibre installed, over 100 houses can get it, yet 6 houses in the village cant. They ay we have to wait around 2 years for them to test...…. just doesn't make sense
Plus nobody will ever call you back, exploring other options
- Location
-
- Location
- Derbyshire
- Reviewing
- Gigaclear
- Date
- 2023-12-15
- Comments
-
Without doubt the worst company I have ever had the misfortune to deal with. Absolutely dreadful customer support. Like banging your head against a brick wall.
- Location
-
- Location
- Northants
- Reviewing
- Gigaclear
- Date
- 2023-11-12
- Comments
-
A complete shambles of a company. Signed up in Feb 2023, no sign of any connection anytime soon ten months later.
- Location
-
- Location
- Roydon
- Reviewing
- Gigaclear
- Date
- 2020-09-11
- Comments
-
Without Broadband for 3 days is acceptable
Without Broadband for 24 hours. Big gap between 9am and 4pm when no updates provided. Turns out that their contracts say that 3 days outage is perfectly acceptable and anything less doesn't warrant compensation. That explains why there was no urgency and told resources wouldn't be available to fix outage until lunchtime the following day. Just not good enough.
- Location
-
- Location
- South Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2021-01-05
- Comments
-
We've had 2 outages in a year and a half, always recieving a text within minutes explaining the issues. Gigabit speed is consistent all the time and ping times are low, wireless speed around 350Mbps on their included Velop router which fills our large house fine. Static IP available too.
- Location
-
- Location
- Wilty
- Reviewing
- Gigaclear
- Date
- 2024-01-17
- Comments
-
Stole from me made me wait 10 days to get back which sent me overdrawn, mislead me, failed promises! Promised call backs which didn’t happen! Arranged for jobs to be done at my property but got that wrong and I took day off! I’ve lost earnings because daily calls to them to rectify their incompetence! Ask for a good will gesture to help move on! Insulted me! So now involved trading standards and solicitors and advising people of the company ethos and incompetence, just watching watch dog and going to look into going that route as well. Shame people mistake kindness for weakness! I now want the lot. Extremely more than what I kindly asked for, such a shame good luck gigaclear. Do remember its all in writing and recorded calls
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2024-01-12
- Comments
-
Awful company, stole money off me £100 and sent me overdrawn, wouldn’t give it back for 10 days about 20 calls to resolve no calls back or return to emails! And today not in my account, all in writing from them, so trading standards it is! Such a shame! Not about the money now it’s about the disrespect
- Location
-
- Location
- Reading
- Reviewing
- Gigaclear
- Date
- 2023-11-02
- Comments
-
STAY AWAY. WORSE CUSTOMER SERVICE EVER. They charge you over the top to provide zero service. this is what the customer service adviced on the 5th day of calling them when i get 1.6mbps on a 900 package
Agent
An engineer will not be able to help I am afraid, our engineers are not dispatched to a property, unless for installs or if the fibre line is completely offline, I am afraid troubleshooting will have to be done on this I am afraid
I still cannot work from home sufficiently and my broadband is horrible. I will be cancelling my contract
- Location
-
- Location
- little easton
- Reviewing
- Gigaclear
- Date
- 2023-09-15
- Comments
-
Installation contractor complete cowboy left open trenches with no safety barriers for days, then they cut though our electricity cable. Fibre still sticking out of ground by our gates and we have to take them to court as they won't pay for a new electricity cable to be reinstalled.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Gigaclear
- Date
- 2018-02-20
- Comments
-
Thank you for the opportunity to give you my opinion with regards to your service
When the gentleman came and sold me the service I was told that this was the future
The old system provided by BT would not be able handle the increase in data we would encounter
and I needed to be prepared
I was impressed and taken in and signed up
Well when it was installed it was truly awful hardly any of the devises I had in the house got a signal
and the ones that did it was pretty naff
So I rang customer support to complain
I was told that it was because there was so much data that it couldn't cope
It was explained to me by saying it was like sausage meat going through a funnel so much going in but only a small hole for it to come through
and all I was advised was to buy some WIFI boosters and set them up around the house to improve the signal
So I had to buy extra boosters so that it worked which seems very strange to me considering I was told this was the best thing since sliced bread
I have installed 2 boosters but its still not that great and am thinking I might have to buy more not something I was expecting and certainly not something I ever needed
with BT
Please bear in mind I dont live in a mansion just a normal 4 bed semi
Problem is I am tied into a contract but I can assure you that when its finish your router will be consigned to the dustbin and I will go back to my old system
To summarise I am paying a lot more for something inferior to what I had before and to add insult to injury have had to buy addition items to make it work
Like I said on Trust pilot
RUBBISH BIGGEST MISTAKE I MADE WISH I HAD STUCK WITH BT
- Location
-
- Location
- Oxford
- Reviewing
- Gigaclear
- Date
- 2019-05-20
- Comments
-
Absolutely appalling. Avoid at all costs. Customer service non-existent, internet drops repeatedly throughout the day, router provided by company utterly inadequate, denial and obfuscation from gigaclear. Prices expensive, installation company a rip off and install incompetently. Choose anything other if you can - whatever the speed of the alternative, an internet service which actually provides a constant connection is a big step up on this rabble
- Location
-
- Location
- Stroud
- Reviewing
- Gigaclear
- Date
- 2019-12-28
- Comments
-
I signed up to the 900 mbps package which I received for 1 week. Following an outage my speed is now 1/4 of what is contracted. Calls and emails to resolve this are ignored I am stuck in a never ending loop between customer service and engineering. No one ever returns my calls. Although the connection is better speedwise than plusnet (12mbps) that is not the point, I was sold a service I am contracted to which I am not receiving.
- Location
-
- Location
- Dorset
- Reviewing
- Gigaclear
- Date
- 2023-04-12
- Comments
-
Having agreed to change to gigaclear, the cable to the house was installed, then an engineer came to the house and installed what I think is a large black box on my lounge wall which I was not expecting. Then he told me there was a fault somewhere outside my house. I accepted that as he told me it would be sorted within a couple of days. That was 3weeks ago. I’ve called them twice. Was told the 1st time it would take longer than two days and I asked him to find out what was happening and inform me. I phoned again yesterday and he said he would be in touch today. I told him if he didn’t then I want the black box removing and holes in wall repaired and forget gigaclear. I have heard nothing. I shall be on the phone again tomorrow and finding out how I stand legally as they’ve now damaged my walls for nothing. Cowboy company.
- Location
-
- Location
- Kent
- Reviewing
- Gigaclear
- Date
- 2023-04-04
- Comments
-
When it works, it works really well. I host multiple web servers on my local network, as well as an FTP server to store files. There is significant freedom when it comes to opening ports e.t.c.
The customer service has been satisfactory for me. The people are polite, although their call centre seems to be closed for large durations of time.
In terms of the reliability, this is a different matter. My internet connection regularly cuts off and stops working for extended durations. I've had it cut out for multiple days in a row before without warning, and sometimes these outages don't even show up on their status page.
Overall, the service is unreliable, yet speedy. It's better than what I had before, but I still have complaints about the company.
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-09-27
- Comments
-
Never showed up for the install. Fed up waiting so cancelling the service.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2024-01-23
- Comments
-
Installations was faulty so our drive got dug twice. The guy who then connected the line gave poor instructions, plugged one box in and walked off. We were left for days resetting boxes, trying to make the app work and though customer services was polite they clearly (pun) were used to having multiple lines open and letting people take about an hour of the above go on until some result came or in our case didnt. Ripped off!
- Location
-
- Location
- Ashdon, Essex
- Reviewing
- Gigaclear
- Date
- 2023-06-10
- Comments
-
Ordered back in October 2022. A wide variety of reasons later I'm still without a completed connection. Contractors are clueless and turn up when they feel like it (and frequently not when booked). No idea whether the system would work if the installation ever finishes, so I'm cancelling the order now.
As others have noted, Gigaclear is the monopoly supplier here so I'm guessing I'm going to stick with what I have (landline, which is more than adequate).
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-06-18
- Comments
-
Would be nice if it has even been installed. We've had 2 dates for installation first time didn't even turn up said the engineer had cancelled by mistake,but made a fresh date for July but now they are saying that it's not even to our property how didn't they know when the engineer came , but he told us was all good but had to go overhead this company is a shambles stay away and go with swish
- Location
-
- Location
- Cherington
- Reviewing
- Gigaclear
- Date
- 2020-07-11
- Comments
-
The customer service of this company is terrible, they are condescending and patronising. I have been without my broadband from them for a month now with just excuses and no action. They hold a monopoly in rural connections and act as though you should be grateful. I Cancelled my contract with them as I can not be without reliable Internet as I need it for work.
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-10-21
- Comments
-
Gigaclear .... Online chat useless .... move to Triage who we can't talk to .... who contact the Network team who we can't contact. All because of the new home telephone service 'Grandstream' box. No telephone service for 10 days, no calls in or out! Poor service, virtually no support or contact! AVOID!
- Location
-
- Location
- Martock
- Reviewing
- Gigaclear
- Date
- 2023-03-16
- Comments
-
We were supposed to be connected in September 2022. Now 7 months later, still nothing! I’ve been in touch with customer service all the time. All I get is they will contact the build team and get back to me. They have not once ever been in touch. We have this company vouchers for money from the government, yet they are not providing the service they promised.
They are a total bunch of cowboys! They appear to have a monopoly on providing high speed access to rural locations. They need to be taken to task. I’ve written to my local MP to look into this. If they take the money and don’t provide the service. That’s fraud! Avoid these cowboys at all costs!
- Location
-
- Location
- Hillesley
- Reviewing
- Gigaclear
- Date
- 2022-05-12
- Comments
-
Installed yesterday but couldn’t get it working so someone else sent out today to so say fix the problem. Disappeared for two hours after telling me that he would be back “ in a minute”. Rang customer service to ask what was happening and was told via a script how to reset the router??? Told them that I shouldn’t have to do anything as it was the responsibility of the “ engineer “.
He reappeared eventually and got it working but moaned because I chased it up which resulted in me escorting him off the property.
I would not recommend Gigaclear for their customer service. Time will tell if their fibre is better than their employees.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2020-07-31
- Comments
-
This is an update to a review I left nearly two months ago. Gigaclear finally called to arrange our installation and in fairness, the men turned up on time and did an excellent job in just a few hours.
I purchased the 300Mbs package and my average upload/download is indeed 300Mbs, often more at 320Mbs up and down, which is amazing and very fast indeed. Since the installation, the service has been rock solid. I added another Linksys mesh router (Gigaclear supply two) to cover the entire house and honestly, from a broadband perspective, I'm very happy indeed.
But... there's always got to be a downside. They billed me the cost of the installation and I could either pay it with my first DD in a couple of weeks or pay it now and get it over and done with. I chose to pay it straight away (it was several hundred pounds and I had the money waiting in my account). Of course, they also took the same amount with my DD two weeks later. I ended up having to call my bank to claim it back again.
So the upshot is, the internet service itself appears to be reliable and as fast as advertised. Customer service is still pretty shocking though.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2020-06-18
- Comments
-
This company is really very poor and doesn't appear to know what it is doing. We moved to the edge of a village and repeatedly checked the Gigaclear website for our new address which stated "Great News! Your Gigaclear connection is now ready to be activated." Once we moved in and signed up, we were told that actually, no, the connection didn't even exist and we'd have to wait a month for a site survey. The survey was eventually conducted and then we repeatedly had to contact them to get the quote. Our landlord had a few questions about the installation of the fibre and after a month of emailing and phoning them, we are no closer to those questions being answered. Every time we phone them (don't email, you'll never get a response), we are told that the person we had been speaking to is not available and we have to repeat the entire conversation with someone new, who apparently can't bring anything up on their computer about our previous conversations. They then inform us that someone will phone us back later that day. Guess what - they almost never do! So we phone up the next day and repeat the whole process. It appears that they don't actually know what they are doing and just want to fob us off as quickly as possible and make it someone else's problem.
So after three months, we are no closer to getting Gigaclear installed, although from the other reviews on this site, perhaps we have dodged a bullet?! I can't speak about the reliability and speed of the connection, but their customer service is appalling, practically non-existent. What would happen if we had the fibre installed and had a problem? I shudder to think. £50 a month is not cheap and that's after the £650 it would cost to install their fibre... for that, I would expect top-notch support and service and I don't think Gigaclear are capable of providing that.
I'm sure if you moved in to a property that was already Gigaclear-enabled and it was that or nothing, you'd probably be ok (if the alternative was nothing). But if you ever need to contact them about anything, don't say you weren't warned!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.