162 Customer Reviews over 5 pages
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- Location
- Leeds
- Reviewing
- XLN Telecom
- Date
- 2021-02-22
- Comments
-
BEWARE OF THIS FIRM - I could write a book! The charges went from £29 at the start to £65. They sold me fibre (at a cost) by assuring me that it would be faster - it wasn't! I gave them a chance to come close to a new providers quote at the end of may contract but they couldn't until I instructed the switch at which point they jumped into action telling me (a) the new providers cost excluded VAT (wrong!) and (b) the new providers term was 2 years and not 18 months (wrong again). They came within 10% of the new providers cost but did not say it excluded VAT, by which time they had cancelled the transfer order from the new provider and I had to go through it all again. They invoiced me £299 charges for early termination and when I told them the contract was ended they told me it had actually ended 3 months ago but they had not told me and so I was paying the inflated rate unnecessarily. One of the operatives was not only rude but told me mistruths and misled me just as the fibre salesman had earlier misled me. Added to all this is that my new non-fibre broadband is way better that the XLN fibre broadband and it's less than half the cost. I strongly advise new customers to avoid XLN and ignore their devious misleading sales patter.
- Location
-
- Location
- Leeds
- Reviewing
- XLN Telecom
- Date
- 2023-12-01
- Comments
-
cannot get through to faults. waited over an hour on many occasions on the phone with no answer. Live chat missing from their web site, fault logs reported through their very own system are never aknowleged or actioned. i cancelled the dd and sent email to their address onsite which after 3 auto attempts could not be delivered with message ( service at xlntelecom.com
host xlntelecom.com [83.231.163.3]
No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.
).
i have now been forced to move to another supplier and xln still insist on sending me bills even though i mailed them and sent messages through their faults system telling them to cancell my account with immediate effect. DO NOT GO WITH THIS COMPANY IF YOU NEED A RELIABLE SERVICE AND GOOD CUSTOMER SERVICE !!!!
i would also like to add if you voice your honest true opinion on the social media and they dont like it they ban you and delete all the comments. i have noticed lots of comments have vanished from their FB Feed including all of mine. so it seems someone does actually read the comment but cannot be bothered to handle them in a proper manner just delete us and carry on ripping people off.
Date of experience: 01 October 2023
- Location
-
- Location
- Leicester
- Reviewing
- XLN Telecom
- Date
- 2021-08-04
- Comments
-
An absolute joke. Broadband cuts out constantly (not a problem with previous supplier). Range from router is easily only half the only router. Then after a couple of months they increased the price. Not because of inflation, but because they felt they needed to in order to keep my personal data safe. Utter horse doo doo.
- Location
-
- Location
- Lincoln
- Reviewing
- XLN Telecom
- Date
- 2019-05-26
- Comments
-
After 5 days of having this awful broadband service, I decided to cancel. I lost clients and wasn’t able to use my printer due to it not connecting from my office, to the very weak broadband signal.
I had a call from a “manager” informing me that I couldn’t cancel otherwise I had to pay nearly £400 in fees. I explained I was within my cooling off period and had every right to cancel. She told me there is no cooling off period!!!!!
She then informed me that I was using an ADSL connection and that’s why my internet was so slow. She recommended I change to Fibre Optic to receive the speed I had from my last provider.
She said she would send me a fibre optic modem out, and informed me that really I had no choice because if I continued with my cancellation I’d be charged the £400.
I’ve waited 2 weeks and received nothing but another contract. And they’ve been charging me for fibre optic broadband despite the fact I haven’t received the modem.
I have once again cancelled and now going back to my old provider and nothing they say will change my mind this tome.
Their threats of taking me to court (yes they said I’ll go to court), won’t scare me this time. They’re not getting a penny from me.
I’d advise anyone to cancel their direct debits ASAP if you cancel your subscription so they can’t take your money.
This company need to be closed down !!!!!
- Location
-
- Location
- Lincolnshire
- Reviewing
- XLN Telecom
- Date
- 2021-10-14
- Comments
-
MORE CHARGES AVOID AVOID AVOID......
Their tactics to keep you is to bring high charges to scare you to leave, is nothing about small business company as they promote themselves, I hate doing reviews but unfortunately the truth is they deserve it.
- Location
-
- Location
- Liskeard Cornwall Uk
- Reviewing
- XLN Telecom
- Date
- 2021-02-18
- Comments
-
Unreliable drops off all day long over initial 14dys cooling period notified them and as they did not respond via an email as their website linked email has an error sent another from my own email with link email address. Finally replied especially as tried to bill two and half months and lest we forget dropping off all day long and only been a customer for 14dys and expected to pay this up front. Avoid as not honest and unreliable. Threatening with fees and this is against the credit consumer laws another badly informed level of customer care, and no apologies!
- Location
-
- Location
- Liverpool
- Reviewing
- XLN Telecom
- Date
- 2021-11-26
- Comments
-
This company is a total disgrace and stay away from their services. having reported to Ofcom today and have issued a ccj for monies for cancellation fees. STAY AWAy FROM THIS COMpANY>>
- Location
-
- Location
- Liverpool
- Reviewing
- XLN Telecom
- Date
- 2018-07-17
- Comments
-
Signed up with XLN, wish I had never come across them. I have never gone through one day with the internet working. We constantly have to sign up to BT WiFi to get usage of the internet. XLN staff are very unhelpful and don't understand the implications of how it affects business. I would stay clear of XLN at all costs. If you are a small business, DO NOT RISK IT!!
- Location
-
- Location
- LIVERPOOL
- Reviewing
- XLN Telecom
- Date
- 2018-09-20
- Comments
-
I sign a contract with XLN for landline and broadband. Since they did the installation in my shop the landline and broadband is going off every day it working for a few hour's and cut off again. I report the fault more than 10 time they send me engineer to fix the fault but still same off again. In 2 months the landline and broadband is off more than it is working. After a lot of calls and conversation with them I decided to cancel the contract they asking me to pay £299 cancellation fee I don't accept because they can't provide me with a good service. I cancel the contract free but they charge me 153 because of missing appointment but when I call them this is not true because the engineer was here and he don't want to do his job properly they till me you don't give him the access to the back yard .
This company just try to take money from customers with the very bad service.
Even zero star is too much to them .
The wrost company I have seen.
- Location
-
- Location
- Liverpool
- Reviewing
- XLN Telecom
- Date
- 2019-02-12
- Comments
-
XLN has to be one of the worst telecom companies in the UK. They cancelled services, add random charges, ignore emails and chances are, like me, you will need to contact trading standards.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2020-11-19
- Comments
-
One of the worst telecom company i've dealt with, mislead and a deceived my elderly parents on a contract. I have then gone on to cancel the contract based on the representative giving false promises and information. They now want £400 for a cancellation fee !. A complete joke!
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2019-05-23
- Comments
-
Very disappointed. They charged us monthly for 17 months without even connecting the line. We haven’t been able to use the services for a second while 3 engineers visited our premises but couldn’t resolve the issue. Later, we tried to cancel the services but were told that it’s not possible to come out of contract.
Despite several requests to the helpline, nothing was done to improve our experience unless I had to go to their office in Millbank Tower where after lengthy discussion, they finally cancelled the contract with a pledge to look into our case and promised a possible refund.
Yesterday, I received a call saying that they will not be able to process any refunds and that was it.
We paid over £900 for not using any service and that’s a ripoff.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2022-11-27
- Comments
-
The worst company ever had a lot of issues with the Internet most times I Didn't have good connection, they never fixed it, and the customer service bashed down the phone on me.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2019-05-23
- Comments
-
0 or minus i would give if there were such options. Horrible, horrible service, I probably lost my mind to the lies of their saleswoman when i switched from my existing supplier. All small businesses i call upon you. Stay away from this rip off company. No internet at all. As a coffee shop i lost so many customers because wifi does not work. I am going back tommy previous supplier. I am also demanding compensation from xln. .
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2022-12-01
- Comments
-
Be careful with XLN. They have a nasty habit of putting up their bills without any warning, and when you complain there is no accountability whatsoever.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2018-11-19
- Comments
-
Speed is the worse ever and customer service refuses to investigate unless we buy a new router and send photos proving that we did so.
- Location
-
- Location
- london
- Reviewing
- XLN Telecom
- Date
- 2019-03-22
- Comments
-
where do i start and where to finish the Xln saga from the ceo that dont bother to reply to email or to the customer service that bully you to thinking what you know about internet is wrong well no i am an engineer so they cant bully me easly last resort with them is either stand up or in my case nearly involving my law team as they claim no 14 day cooling period and many other contract clauses that arent normal uk based contracts well the moreal of my story is dont do same mistake we did and go to xln they have terrible service in many many ways and their staff will bully you untill you have enough and go to the lawyer i would rather paid a lawyer than xln but then if i went to court i would charged them for every phone call to them as waste of my time and business losses for the time they had no service nothis was right in my case god luck to their future id say
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2018-08-06
- Comments
-
Bunch of liers and to many useless people in the office. They don't care about customers,they just want to get you stuck in a 2 years contract and that's all. Poor service,people and bad customer service. Adding extra charges for nothing and made a second contract on your behalf without your permission
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2018-11-11
- Comments
-
We have small takeaway business. On Saturday night around 8:30 pm customer came personal to restaurant and informed you phone dead. They try to call but no one answer it. When I checked phone is not working and straight to call Xln bot office is close then I call 00 44 344 880 5939 above number and they said 32000 people having same problem and our engineer on site to fix huge a call morning and they will check for you. I call on Sunday morning on of man receive a call and he said still engineer on site to fix. I asked please can you diver call to my phone he(Sam) said he could not diver you need to call Monday. I asked we have takeaway service without phone lane we could not do anything. I asked him if you could not divert we need to close restaurant. And important think I have promp care cover and I am paying 1.99 per month. Customer service was rubbish I don’t want to give 1 as well.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2023-10-06
- Comments
-
Been with XLN for last 11 years and hence shocked to get the service and treatment by the supposedly Head of Customer Loyalty.
Below is my email to them which pretty much sums up my experience with them -
"I have already spoken to you yesterday regarding this contract. I have spend half of my day trying to fix an internet issue I have was having with XLN and was informed by advisor that he can offer me wireless 4G dongle at reduced price which effectively will reduce my tariff each month and then the phone was passed over to you after which we went through the super-quick T&C’s trick.
I was surprised to see your contract email of £42.99 pm followed by advisor's email with another £29.99 pm for 4G dongle which is NOT what we had agreed. Also you confirmed that if we remove the 4G dongle from the package, there wouldn’t be any difference to the existing router or inter connectivity which basically defies the reason I got in touch in the first place. You were also not aware of advisor's 4G £29.99 package at this point so clearly there wasn’t any clear communication between you two. He was trying to sell his product and you were doing the same. Within minutes I was mislead into buying 2 contracts and my tariff increased significantly. Why would I proceed with another contract with no difference to the current one when I am already having some internet issues and problems?
After speaking to advisor who strangely had a totally different tone and was not friendly during our second conversation, after talking to him about my concerns I was more surprised that my monthly bill will actually increase to more than £100 if I went ahead with the proposed contract. Advisor also confirmed he does not know my current tariff and was not aware of £20 that I pay for using the card machine. If he was not aware of my current tariff and price then how did he propose savings to me in the first place. Also when asked him to contact you to cancel both contracts, he denied doing this saying he doesn’t know where you were and I should call you to which I strongly objected as it was him who transferred my call to you.
Anyways, I would like both my contracts to cancel with immediate effect as I believe you both have provided wrong information to me including convincing me that I will be saving each month but the fact is that I will be paying more than my current tariff. The other reason is the way both of you changing your tone in your 1st and 2nd call. I did not find you were trying to help but rather upset when I decided not to proceed.
I would rather pass my business to some company who cares for their customers. Advisor has confirmed my 4G dongle contract has been cancelled and if you could do the same as well".
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2020-11-30
- Comments
-
Had broadband with them in two separate locations and both were appalling. Connection has been dreadful in both. In one location they charged us twice £100 for an engineer to come and fix the problem, both times they were not able to. We left mid way through the contract and fully disputed the lumpy early leaving charge as they were in breach of the contract. The second site we are trying to leave now the contract has ended - the connection was so bad, we phoned to complain and they said they could improve the connection for an additional £10 per month charge!!!!! We were already paying £60 for month (this wasn't super fast or fibre connection, just bog standard). I've now said we're leaving as we can get it through Sky for £25, and lo and behold they're now offering us the faster internet for £24.99 per month - go figure. They would have to pay me £24.99 per month for me to want to stay with them - DREADFUL in every sense of the word.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2019-10-24
- Comments
-
Worst company ever I've dealt with. 10 years of dealing with many business lines XLN are the worst. Add on insurance products without my permission by sending out soft letters saying automatic enrolment which I never even received.
Charging me over £100 for a missed appointment. I've never had a missed appointment so when I call to ask for my money back I'm told I need to wait 8 weeks for it while they investigate it with open reach. Absolute RUBBISH!!!
BT were slightly higher in terms of price but honestly never had these kind of issue. Anyone on XLN please please please check your invoices monthly. A £40 a month max contract ended up with me paying £175 this month. Thank God I checked
- Location
-
- Location
- Maidstone
- Reviewing
- XLN Telecom
- Date
- 2020-08-17
- Comments
-
I was constantly being contacted my XLN throughout February 2020 and was pressured into making a contract with them. I was told my contract would be £28.95 per month including VAT I was also promised 3 months free of charge this wasn't provided either. Keep away from XLN at all costs.
- Location
-
- Location
- Maidstone
- Reviewing
- XLN Telecom
- Date
- 2020-08-17
- Comments
-
I was contacted by XLN in February 2020, I have no idea where they got my number from. The salesperson (her name was Chelsea) she was contacting me constantly & harassing me. She knew I had no interest in making a contract because I didn’t have a business banking account set up due to COVID-19. She offered me 3 months free of charge. When I agreed to this she immediately placed the order for the router to be sent to me without taking any account details. 3 weeks after receiving the router I had received a bill of £90 (the agreement over the phone was £28.95 incl VAT) when I told them that they were in breach of the contract by refusing to offer me the 3 months for free they told me I was lying about the offer. I had then contacted the ombudsman which also was of no help whatsoever. XLN has cancelled my contract & blocked my line without my permission & have been sending me bills in excess of £500. £500.00 for a router I’ve only had for 5 months is ridiculous (note that this router has not even been plugged in for use yet due to the lockdown)
- Location
-
- Location
- maidstone
- Reviewing
- XLN Telecom
- Date
- 2020-08-25
- Comments
-
friends, listen carefully. this company had contacted my son before his business was even open for trading & it is his first business. someone handed my son's number to this company, everyday a lady who cannot take no for an answer was contacting my son. even though we told her that we do not have a business account open as of yet we will contact you when we are ready. she still didn't understand and was constantly contacting us. she called my son the next day and mentioned that she would offer 3 months for free on the contract & there after it would be £28.95 incl VAT per month. we then had agreed to this contract. after one month we received a bill of £96.00 after asking why we received this bill, we were told that this is what had to be paid.
we stated that our contract agreement was 18 months with a 3 month for free at the start & would be £28.95 per month incl VAT. we were then told that we were lying about what we agreed to, i had spent 5 months trying to negotiate with this company to come to an agreement, i also wanted everything to be done via email for proof of record but they wouldn't even send me any, the only emails i received were bills.
after spending 5 months of time, stress & headache with this company it escalated to the company cancelling my contract without my permission, blocking my line & sending me a charge of £567.16
i had made the payment, bare in mind that i hadnt even used any internet from there router since it had arrived.
i am begging you all to please avoid this company at all costs, let your friends know, let your family know, this doesnt happen to justg one person, it happens to so many people, this company is crooked.
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2022-07-12
- Comments
-
DO NOT USE THESE GUYS! Had them in a vape shop i worked in, couldnt even load facebook with the speeds they provided. Now I work in a phone shop, and theyve rang everyday for 2 weeks straight trying to get us to buy their broadband, weve told them everyday were not interested and they still keep calling.
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2020-02-15
- Comments
-
Absolutely shocking service, havent received one day of constant connection since sep 2019
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2020-07-01
- Comments
-
KEEP AWAY !! XLN WILL RIP YOU OFF !!.
My contract started with £34.99 a month then they started increasing the price every month more and more, ended up paying £71.99!! Only to receive phone the calls.
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2018-11-19
- Comments
-
We are not a customer of XLN but they keep COLD CALLING us (we are TPS registered). They tell us that they can save us money, nobody can guarantee that.
After reading all the helpful reviews on several sites I don't think we will ever be customers either.
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2021-01-20
- Comments
-
The first time I called XLN, I spoke to Lily for 64 minutes. Lily is great, she provided the type of customer service that any person would envy. When I asked Lily about my overpayments and why, she provided information in great detail. She backed up the company she works for in full and I respect that. But I found it funny when I asked her where exactly I was notified about termination instructions and reason for overpayments. She kindly put me on hold for long periods of time to dig out information that would provide me correct answers. Trained staff should not need to spend 10-15 minutes a time to find out where information is hidden to customers.
XLN has a unique way to fraud customers. When my contract was due to finish in October 2020, I was not able to immediately terminate my contract and now I am forced to pay large, additional fees.
They do not send clear emails, letters or messages outlining instructions when your contract is up- instead, it is hidden inside invoices in small and unreadable text.
Constant contract changes: Mid-way through my contract, they decided to add a "Business Assurance" fee which I was forced to pay. Later, they decided to increase this sum by £1, secretly hidden inside a random invoice and in small print. It may not sound like a great deal but if they reportedly have 400,000 paying customers then this immediately equates to £400,000 extra every month without clear and proper notice to their customers.
Christian Nellemann established XLN for small businesses because he knew: while busy people spend their time working hard to build and grow, they will spend less time reading the small prints of contracts. And this is how he managed to make 50-100 Million of revenue in the year 2014. Thief.
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2020-03-24
- Comments
-
Price rise of 33% + vat after twelve months , apparently I dint see their notice, do not use XLN
- Location
-
- Location
- MANSFIELD
- Reviewing
- XLN Telecom
- Date
- 2023-03-26
- Comments
-
Do not go near this company their customer service is shocking. Altered my contact they cancelled my business phone line by mistake lost the number told me I'd have to have a new number... Got to change business cards, signage, 100s of customers
14 days without a phone line and still waiting....
KEEP AWAY THIS COMPANY ARE SLOWLY KILLING ME BUSINESS...
I'm a little village shop (sole trader) I can't believe this could finish me...
- Location
-
- Location
- Merseyside
- Reviewing
- XLN Telecom
- Date
- 2024-03-15
- Comments
-
There is nearly always an upsell on every bill. Getting through on the phone is impossible and when you complain about the upsell ....... don't expect and answer.
- Location
-
- Location
- Milton, Banbury
- Reviewing
- XLN Telecom
- Date
- 2020-05-16
- Comments
-
Drop out is constant. They ‘sublease’ the line from TalkTalk which had I known, I probably would not have moved over to XLN however their help team is always available - even at weekends. The problem is specifically the drop out rate - the perfect good 80 ambit signal can go from 75Mb to less than 5Mbits instantly for anything from 30 secs to over 30 mins. Sometimes restarting the router helps.
- Location
-
- Location
- Morecambe
- Reviewing
- XLN Telecom
- Date
- 2022-04-14
- Comments
-
Very disappointed with XLN .Not reliable at all very often having issue with broadband and phone line .Taking ages to fix the problem not coming on our arranged appointments . Leaving me days and days without connection. With no any shame charging those expensive prices but I can’t even use their service. So disappointed I don’t recommend it
- Location
-
- Location
- Morecambe
- Reviewing
- XLN Telecom
- Date
- 2022-04-15
- Comments
-
Very disappointed with XLN , couple of times having issues with broadband and phone line. Taking ages to fix the problem, cancelling already arranged appointments multiple times. Leaving my business days and day with no service, which reflects on my customers. Totally disappointed. Not happy at all . It’s their fault
- Location
-
- Location
- N.I.
- Reviewing
- XLN Telecom
- Date
- 2019-09-03
- Comments
-
Charged me £100 plus a month, and yes i will email you bills to prove, after verbal agreement on their recorded phone system that it would be £40 to £50, when 2 year contract was up they did not release my line but disabled it. Would not discuss in writing, as their tactics were devious, and since Tony Fitzpatrick departed the company , XLN have become the most disgusting telecoms company I could imagine. I recommend you stay clear I give them 0 out of 10 ! I was with them since 2002, so they have lost a long term customer.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- XLN Telecom
- Date
- 2023-02-03
- Comments
-
Shocking service!
My friend, a small business owner switched to this company from Virgin, and has been left with no landline and no broadband at all for his business. Various people have promised him at various times they'll contact him at a certain time to sort things, and each time no call.
He is left stranded with no way for his clients to contact him at his salon.
XLN appear to be taking the Mick and need to either pull their socks up or be reported for failing to provide a service.
- Location
-
- Location
- Newport
- Reviewing
- XLN Telecom
- Date
- 2023-09-28
- Comments
-
DO NOT USE THIS COMPANY ... THERE WOULD ONLY BE ONE REVIEW FOR THIS COMPANY .... ZERO.
Their so called technicians (call centre staff reading from their pre-printed replies) are rude, unprofessional and have no knowledge of how to rectify any fault - we had several during our contract. With continued broadband issues from week 1, numerous difficulties getting through to the call centre (approx hour wait on each call), then a further hour unplugging cables and plugging them back in again, then saying someone would contact us that day (no call but sent a "new router"), 5 "new" routers later, and the last straw being left with no broadband for over 5 days to then be informed we didn't have "priorty maintenance" cover in our business agreement, we instantly paid more for this essential service as we felt we had no option but then again had 8 further days without internet. We had no alternative but to connect with another company as our business was already losing hundreds of pounds per day. They are now trying to charge us over £600 for breaching our contract. What contract would that be then, the one that they never adhered to!!!! Perhaps they would like to pay us for our loss of business?????
- Location
-
- Location
- North Devon
- Reviewing
- XLN Telecom
- Date
- 2022-07-12
- Comments
-
I have been a customer in many locations and premises for six years . Initially my experience has been okay I was a fairly satisfied customer . A few hiccups here and there but nothing that couldn’t be sorted out . I suspect properly due to the takeover from Daisey communications this is now a shambles . I have given up with them after nearly a year of horrendous customer services being lied to overcharged and very unprofessional. No apology for my loss of custom or security down to the continued incompetence. From what I can say they have not signed up to the communications ombudsman scheme . i wonder why! Sort it out XLN
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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