162 Customer Reviews over 5 pages
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- Location
- Reviewing
- XLN Telecom
- Date
- 2021-10-06
- Comments
-
THINK BEFORE YOU SIGN UP......
Once you're using their services you can't cancel without big cancelation charges than your full contract left to pay like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £27 + vat each they managed to bill us £129 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.
- Location
-
- Location
- Reviewing
- XLN Telecom
- Date
- 2019-11-07
- Comments
-
Constantly loosing connection it’s not great if you are trying to take a card transaction!
- Location
-
- Location
- 12 market street
- Reviewing
- XLN Telecom
- Date
- 2022-04-17
- Location
-
- Location
- B487HJ
- Reviewing
- XLN Telecom
- Date
- 2021-02-08
- Comments
-
DO NOT TRUST THIS COMPANY THEY DO NOT LIVE UP TO WHAT THEY STATE. WE WERE PROMISED A MINIUM DOWNLOAD SPEED OF 1.5 WE WERE ONLY RECEIVING 0.5-1.0 AFTER CONSTANT INFORMING THEM ALL TO AVAIL. OTHER COMPANIES ARE ABLE TO SUPPLY FAR BETTER SERVICES. WE WERE PAYING £113 FOR SUCH A POOR SERVICE. WHEN TRIED TO LEGALLY EXIT THEY HAVE NOW CHARGED IN EXCESS OF £400!! BT ARE PROVIDING US FIBRE FOR ONLY £39.99!!!
- Location
-
- Location
- Barnsley
- Reviewing
- XLN Telecom
- Date
- 2019-01-29
- Comments
-
SCAM!!!! This company lured you in with low prices and free services then a months into the contract things change. I started paying £18 at beginning now I’m paying £48.50 each month just for the internet. And I’m pretty sure they have there employees writing reviews to keep there ratings up. I would recommend paying a bit extra and using a proper company such as BT or anyone else
- Location
-
- Location
- Barnsley
- Reviewing
- XLN Telecom
- Date
- 2019-10-05
- Comments
-
⚠️⚠️⚠️⚠️⚠️This company is scum they lure you in with cheap prices at£16.95 they say for the first year then it will go up by half but no within two months the price shot up to around £35 a month and now I’m paying £54 a month just for broadband and they tell me that’s ok stay well away from this company
- Location
-
- Location
- Bath
- Reviewing
- XLN Telecom
- Date
- 2019-08-10
- Comments
-
Don't try to leave XLN. They will fleece you. If I had know this before I signed up I would have stayed with TalkTalk.
They use Openreach's infrastructure so they actual service is the same as other service providers, but they will increase the price without warning, and explain it away when you complain, until you are paying well over twice what you started paying, and then when you try to leave, they want all the remaining monthly payments plus a huge termination fee.
- Location
-
- Location
- Bebington
- Reviewing
- XLN Telecom
- Date
- 2020-01-30
- Location
-
- Location
- Bewdley
- Reviewing
- XLN Telecom
- Date
- 2022-01-06
- Comments
-
Needs to be an option for zero rating. I work for a charity. Had contract with XLN had problems with broadband which were reported but not resolved, got a better deal with Sky (XLN £68 per line Sky £27.50 plus 4G back up) was out of contract so agreed to move to Sky. Usual communication followed, switch over planned 15th Dec.
6th Dec received very aggressive hard sell railroading call from XLN whilst I was driving. Felt uncomfortable, felt bullied but was offering a saving which as a charity we have to accept. Also new line to be put in on 21st December to resolve the problem of dipping WiFi. As a charity we are very busy at Xmas time so just agreed to get her off the phone. Rang Sky explained better deal but sky explained their £27.50 was for both lines not each. So straight back to XLN, the same day to say we would be moving to Sky. XLN then blocked sky’s requests 4 times. But acknowledged our not going with them by cancelling the new line in. Sky then put in our new line in as planned but XLN state they do no allow a cooling off period and in agreeing by phone to new rates I had also agreed that they could automatically block any attempt to move elsewhere within 90 days. This is there policy. XLN now want £419 for us to move becus they say we are in contract despite us saying not on the same day and with us emailing the day after and 4 times since. Dreadful company. Aggressive, extortionists preying on our small charity
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2022-07-15
- Comments
-
One of the worst companies I have dealt with.
They say one thing and do completely different things once you're in contract with them.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2022-09-26
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2024-02-19
- Comments
-
AVOID! Over 5 weeks without a phone line since joining, if you're lucky to get answered on the phone they transfer you to an unanswered phone line. No reply on Twitter, email tells you to use web chat where a robot tells you nobody is available. My last provider tells me they marked the job as complete and closed the account. XLN may have permanently lost my business number which will cost thousands in signage replacement alone.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2020-06-18
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2023-04-04
- Comments
-
One star is being kind. This company will make up the charges and charge your account whatever they like. Send abusive sales staff, claim one thing and do another. really awful and overpriced.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2024-03-15
- Comments
-
I never write reviews, but this company is a absolute joke and a time waster. I've been chasing them up for 3 months!!!!
I've moved over next door and they're incompetant to sort this out. I've called in for over 20 hours now and ive got no resolve.
I've had conflicting responses from we can't do anything, to being promised internet would be active within 10 days! Only to reverse this decision 2 weeks later.
I'm a running business and i can't even operate properly at my unit due to my molbile phone having 1 bar signal and having to tether it everyday due to xln not being able to resolve this.
I will be writing reviews on every site i know just to make sure people are aware of this company's downfall.
Honestly stay away and go to someone more reputable.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2019-08-05
- Comments
-
I have been in a business contract with them for past 2 years, and cant regret it more. They have revised the contractual prices multiple times in my 2 year contract period. The cost which was supposed to be 46.95£ in my final year of contract has gone upto 58.99£. Most of the comparison websites have even removed it from their search list because of their non reliable price structure. You wont find them on make it cheaper or u switch. Please don't sign up with them.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2018-07-02
- Comments
-
1 Star is 5 too many for XLN
IF YOU VALUE YOUR BUSINESS, IF YOU VALUE YOUR OWN CUSTOMERS
IF YOU CARE ABOUT YOUR HARD EARNED PROFITS
STAY AWAY FROM XLN!!!
THEY HAVE NOT CEASED TO COST MY COMPANY TENFOLDS OF WHAT THEY CLAIM TO SAVE YOU.
Currently I have lost minimum of £1000 in sales, plus £120 for their own incompetent engineer.
***Updated***
July 2018
It’s never fun when internet is lost due to faulty line.
Customers disappointed, card sales transaction lost in hundreds £££ a day.
Naturally I would ring up my service provider to rectify the fault.
Engineer John turned up.
“Can’t find it (junction box). Can’t do it. Can’t fix it. You will need to sort this out of hours” Ripping out ceiling tiles.
Out of hours would mean extremely early or very late so it would not affect trading hours of the shop.
So day 2, Engineer Barat turned up during trading hours, not out of hours.
Since he was here, let give it a go and fix it.
And so he did, spent 30-40minutes back and forth, located the line, the fault, the junction box, no need to go up the ceiling or to remove any tiles, fixed everything.
Phone line working, broadband working!!
Had a quick chat with this nice engineer, he told me the John engineer from yesterday was LOOKING AT THE WRONG PLACE, while he did that, he managed to yank out and dislocated the phone line itself.
NOW HERE COMES THE BEST PART:
XLN are now charging for a “Missed Appointment fee of £100+VAT” for John the engineer “NOT BEING ABLE TO DO HIS JOB”!!!!!!!!
Let me point out.
Same shop unit, same address.
Same line, same fault.
Same time, during trading hours.
While Barat the engineer can do his job correctly and smoothly.
We have the incompetent John not doing his job and MY BUSINESS IS CHARGED £120 FOR HIS INCOMPETENCE
Of course at this point I have been speaking with Michael from XLNs fault team, and while he says that they, XLN, will look into this matter and put this Missed Appointment fee on hold until it is resolved, GUESS WHAT????
XLN STILL TOOK THE MONEY ANYWAY!!!!!!
I should point out that Michael did say it is up to XLN to decide regarding this fee, but then towards the end of our conversation, he then said it was BT Openreach.
1 Star is 5 too many for XLN from my experience.
PLEASE STAY AWAY IF YOU VALUE YOUR BUSINESS, or if you got a business to trash, then that’s a different story.
***Update***
March 2018
Some bright spark decided to switch over our broadband before sending out or even to check if we have our new router.
The result is spectacular!
No internet down for 24hrs and counting!
We lost hundreds of £££ in business as we can’t take card payment due to no internet!
Nothing worst than watching our customers walking out our door disappointed!!
No offer of any compensation with pour lost of trade!!!
Now We just found our telephone line suddenly goes through to a different number to a totally different shop!
Our customers are livid as they can’t get through to us to order on the phone, and when they do come in, there no customer WiFi availabile and to top it off we can’t accept cards!
Wow. Now we ask ourselves, is it really worth that £2 saving for THIS??????????
The only “Good” thing is that XLN support picks up their phone within 2 rings.
They do try to help with the situation, but the huge damage is done. Let us correct that, the DAMAGE IS STILL ONGOING AT THIS POINT.
I GUESS THIS CAN BE DESCRIBED AS:
FRUSTRATING/DISAPPOINTING/FUMING/HEART-SINKING/SEEING MONEY WALKING OUT THE DOOR
This can be achieved with a saving of £2 a month versus our previous service provider!!
***Update***
April 2018
I am pleased to say that the team at XLN, customer care, broadband support team, landline team have all tried their very best to help our business to get back on track and online. Sophie, Dominic, Mike to name a few, I hope I got their names right.
They have made tremendous effort to put things right.
So, after 48-50hrs of down time, business was lost in the region of £300-£400.
The disappointment to our customers was much much harder to calculate.
XLN had given a 2 months worth of credit towards the bill as a goodwill gesture.
Overall, some basic human error caused a big disruption; and like any good human being, XLN tried their very best to make things right.
I respect that.
- Location
-
- Location
- Blackpool
- Reviewing
- XLN Telecom
- Date
- 2019-12-21
- Comments
-
Doubled the price twice over 2 year contract. Xln do it by sending notification on the account but without sending email about or without sending email about notification.
The contract ended on the 19th December. I've sent cancellation in September - they've agreed. And now despite several phone calls to confirm the cancellation XLN just before the end date and still now is bombarding my email box, private phone number and letter box with threats about penalty of minimum £299 for leaving.
Avoid if you'd like a normal service without all the hassle from the company that want's to keep you as a hostage to pay inflated bill.
- Location
-
- Location
- Blackpool
- Reviewing
- XLN Telecom
- Date
- 2019-12-12
- Comments
-
I joined because the price was ok .I only work 3 days a week and very rare i call .I usually text.after a year it drastically went up Ask for my call log couldn't because my calls are short and not over 50p .they are offering great deals for NEW customers and ignoring the customers that are supporting them .I Am now leaving when my contract runs out .they don't seem to care either when I informed them I was leaving his response thats up to you
- Location
-
- Location
- Blackpool
- Reviewing
- XLN Telecom
- Date
- 2022-04-05
- Comments
-
Rated 1 out of 5 stars
Just now
Didn't connect me up
Didn't connect me up, ripped me off, sent me a bill of 180 pound for 2 months bills even though I've never used the company, taken money out my bank and denying there have done it and sending more bills, ridiculous, needs sorting and fast, cancled my prior supplier and also got a bill of 754 pounds on top, and I have never used the services don't be conned
- Location
-
- Location
- Blaydon-on-Tyne
- Reviewing
- XLN Telecom
- Date
- 2020-05-06
- Comments
-
Stay away from this company, (xln),they are money greedy and will suck you in with low price,then after 4 x months they ramp the price right up,look at the bad reviews ,it's all about the horrendous prices they start adding , the customer service once your a customer is non existent,once they have your money they don't want to know you. Awful company and awful people.
- Location
-
- Location
- Bradford
- Reviewing
- XLN Telecom
- Date
- 2022-12-10
- Comments
-
My friends just stay away from this company.they are not good people to deal.blackmailing shambolic service.
There is no customer service concept.they don’t care about your business.they just rip you off.
- Location
-
- Location
- Bradford
- Reviewing
- XLN Telecom
- Date
- 2018-11-13
- Comments
-
6 years ago xln screwed up my office move and we had no phones and internet for months. I thought lightening won’t strike twice, how wrong could I be...
Xln were meant to move my company broadband fibre lines for 8th Oct. 5 weeks later I still have no phones. They were late with the line install, late with broadband to fibre upgrade, charged me for an expedite when they shouldn’t (promised a refund, still not in my bank), said the intermittent connection was down to my setup when it was a rein fault out of my premises. Was lied to about an engineer been sent, eventually got an engineer who identified rein and said I need a direct to premises fibre line. Xln strung me on for another 11days before admitting they couldn’t give me a error free fibre connection. I have no phones and intermittent internet and am a business. XLN customer service are a joke!
- Location
-
- Location
- Bradford
- Reviewing
- XLN Telecom
- Date
- 2019-04-03
- Comments
-
Avoid this company,as soon as you agree a contract with them the price goes up,I was promised price at £27.99 but from the first month it’s been above £48 bid difference.
- Location
-
- Location
- BRAINTREE
- Reviewing
- XLN Telecom
- Date
- 2021-04-01
- Comments
-
I'm discussed in the way xln scamed me. They record a contract over the phone at the start. Giving a price . Then months later they state they sent me a email that suppose to state they gave me 30 days notice the price
will be increased .so the special offer i signed up for which was recorded does not mention in the recorded contract that they will be increasing the price any thing from 20% and more months after .. they say if you did not reply then your fault your in a contract . Yet on the beginning from the first contract recorded
on the phone nothing was mentioned about that .. they are going increase the costs months down the line . This company is the biggest scam going. Report them to the ombudsman because I going to..
My Internet has never worked properly since I have had it. Yet they say they are sending a new box put and 4 month later still not received . I should of stuck to talk talk
- Location
-
- Location
- Brighton
- Reviewing
- XLN Telecom
- Date
- 2021-02-21
- Comments
-
I am not sure why they are bad reviews here. I have four business premises and use XLN for all locations. A number of my tenants do as well. Never had a problem, customer service is reached in only a few seconds. Low Cost and reliable and a good speed. Definitely worth using as a supplier, much better than the rest and i have tried them all.
- Location
-
- Location
- Brighton
- Reviewing
- XLN Telecom
- Date
- 2018-07-19
- Comments
-
Would not recommend for Business Broadband, we have had major issues with broadband since we switched to XLN (never had issues before) and the only away to resolve the issue (after about 30 calls & 5 months) was to buy our own decent router, there one just couldnt do the job and our internet and credit card machines were dropping out all the time (not on wi-fi, directly to router with ethernet)
- Location
-
- Location
- BRIGHTON
- Reviewing
- XLN Telecom
- Date
- 2023-10-24
- Comments
-
very bad custom service ,im having grey hair from the strees what they give me
- Location
-
- Location
- Brighton
- Reviewing
- XLN Telecom
- Date
- 2021-03-15
- Comments
-
Why can't you trust broadband companies? Maybe they give us every reason to do so? After agreeing to a 12 month contract, XLN decided 5 months into the contract to add "insurance" in case of infrastructure falts outside my building. They never notified me of this in any way. shape or form and when I asked them to remove it from my account it was an ordeal. Only by threatening to leave them, they agreed to remove it. Outrageous. I look forward to move to BTOpenreach once the contract expires in a few months.
- Location
-
- Location
- Bristol
- Reviewing
- XLN Telecom
- Date
- 2022-12-03
- Comments
-
I have to wait 10 hours to acknowledge my broadband fault with XLN technical team! My Restaurant has been closed because of their Internet failure.
Technical support team called Alex test the line after 12 hours few times and said couldn’t fix and can’t transfer the fault to the Bt open-ranch, after 13 hours they are asking me to send images of all of wiring’s and router!! Ah another day I can’t open my business! what a shame! Without giving a service XLN taking money for the internet . Anyone of this company call me to explain what is going on and why you’re scamming people
- Location
-
- Location
- Cambridge
- Reviewing
- XLN Telecom
- Date
- 2022-06-28
- Comments
-
Please !! Avoid they are really professional scummers
Never ever believe words they are saying
They are misled to sell do everything to take your money and your time
- Location
-
- Location
- Cannock
- Reviewing
- XLN Telecom
- Date
- 2018-07-05
- Comments
-
Absolutely terrible company
Absolutely terrible company, price and service.
I chose a different supplier as their prices were much better. I was then contacted by XLN by several extremely rude employees. They’re disconnected my phone line instead of transfer to new provider
- Location
-
- Location
- Cardiff
- Reviewing
- XLN Telecom
- Date
- 2019-09-10
- Comments
-
Appalling line quality. Below 4Mbps. When we phoned to cancel, they said we had to be put through to another line, which was busy. This went on for months. Eventually, when we got through, they gave us an email address to be used to cancel - which could easily of been given in the first phone call! Just a trick to make it as difficult as possible to cancel.
- Location
-
- Location
- Cardiff
- Reviewing
- XLN Telecom
- Date
- 2024-01-02
- Comments
-
Unfortunately you cannot do zero stars. This company wants me to pay the cancellation of £100 for a service I did not even receive. I'm still waiting for the modem to turn up. After waiting over 25 days. I called ask them what is going on they told me my broadband has been cancelled but the phone line is live. I explained that this is not what I ordered and I want to cancel as I have not received anything or use any of the services. The best they could do was to slap me with a £100 cancellation fee I wish I read these reviews before hopefully this review stops someone using their service and they will lose more than the hundred pound they just stole off of me for absolutely no service whatsoever avoid avoid avoid
- Location
-
- Location
- Chelmsford
- Reviewing
- XLN Telecom
- Date
- 2018-05-25
- Comments
-
Would give them zero if I could.
Problem with broadband kept changing their mind what the problem was, so cancelled as out off contract.
That does not stop them ringing many times hounding you or sending warning letters as if you were in cotract
AVOID THEM
- Location
-
- Location
- Cheltenham
- Reviewing
- XLN Telecom
- Date
- 2020-07-01
- Comments
-
Avoid, Avoid, Avoid at any cost, its a rip off company, not having internet for 2 weeks, and when I wanted to cancel the service, they are asking me cancellation fees.
Better stay with BT or Virgin for the price they have charged me when the intiall charge told me on the phone was 16.99 pcm and in 3 months' time, the bill went up to £50 witn unwanted addons which was never mentioned to me over the phone.
Avoid Avoid Avoid this scammers.
- Location
-
- Location
- Cheshire
- Reviewing
- XLN Telecom
- Date
- 2024-01-04
- Comments
-
Terrible company to do business with - stay away and protect yourselves and business from these imbeciles. Loaded with hidden charges, sent me lots of things and added services I didn’t ask for then charged me !! Worse still through error of their own admission they cut my line and broadband for three weeks over the Christmas period- my small shop and finances have greatly suffered as a result. I’ve wasted so many hours trying to get this sorted, really frustrating and annoying how they take hours to answer the phone but then they never really help you anyway just fob you off.. totally unacceptable service they should be shut down they’re a serious liability to small businesses and shouldn’t be allowed to operate. I’m taking my complaint to the Ombudsman as I recommend others should do as they really need a serious kick up the arse !!
- Location
-
- Location
- Chesterfield
- Reviewing
- XLN Telecom
- Date
- 2020-11-11
- Comments
-
We have been with XLN FOR 3 Years always had problems but this last year has been really bad, They are less than interested when you complain then try to offer you a faster broadband if you sign up for longer, Cant wait to 13th December when we can finally get a decent provider and say good bye to the nightmare of XLN
- Location
-
- Location
- Coppull, Chorley
- Reviewing
- XLN Telecom
- Date
- 2022-11-21
- Comments
-
Very very disappointing service. Talked a good talk to sign us up, but very very poor broadband connection, well short of what we had previously with PlusNet. We were promised superfast within 24 hours, but 5 days later, a poor broadband offering. Would definitely not have used XLN if we'd know how poor the service was.
UPDATE: 6 weeks on and still appalling broadband service. XLN have two speeds at doing anything....dead slow & stop. Avoid this company at ALL costs.
FURTHER UPDATE: Told today we are being upgraded to Superfast Broadband, but, its going to take TWO MORE WEEKS. That's EIGHT WEEKS to achieve what we've wanted from day one! Unbelievably pathetic
- Location
-
- Location
- Cornwall
- Reviewing
- XLN Telecom
- Date
- 2023-12-06
- Comments
-
Terrible company, bad WiFi, impossible to speak to anyone and getting overcharged constantly
AVOID
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
XLN Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and XLN Telecom.