Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.2 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 9241 customer ratings since 2018-11-19 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3215 Customer Reviews for Virgin Media

  • Showing page 1 of 81, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Isn't worth any stars. If you manage to speak to one decent person in their customer service team then you are lucky. Originally had huge issues over receiving the box because it hadn't been delivered and each time i rang to ask, I got told it had already been delivered which was very clear it hadn't. Spent two whole evenings on the phone to them, until I lost my patience and they then decided to send someone out to me to install it free of charge. At the time i told them i wouldn't be paying for the time it took them to install it which they agreed. They offered compensation of £5 for everyday late it was but sent me through a cheque for a quarter of this. To top that off i noticed a charge added to my bill for the amount of the cheque they sent me, so they had charged me for my compensation! A month later my complaint got resolved because they couldn't get hold of me, despite having my email, phone number and home address. Obviously they try so hard (NOT). I set up a direct debit for payments and it was showing on my bank account but they didn't collect the money and have tried to charge me for a late payment fee. Needless to say, i am fuming, another 2 hours on the phone to them. Be very aware they try to slip in additional charges on to your bill and thy purposefully make the bills unclear. Compensation still hasn't been added on despite them saying it had been added. I regret choosing Virgin media, bad experience 15years ago but thought they might have changed so tried them again, what a stupid mistake that was. Never again would i go tto them. It's so bad i am contacting the financial ombudsman about my options. Please don't use Virgin Media, save yourself the trouble, it takes ages to get through to anyone and they are very rarely able to rectify anything. They certainly only do things when you refuse to accept their nonsense
Medway Virgin Media  
Medway Virgin Media  
I have not had to ever deal with customer service directly, but the have been increasing reliability problems. Its now become common to net to get spotty and slow service in the evenings for an hour or so. And the last 3 days have been terrible. Even in the morning.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Central London Virgin Media  
My broadband would just stop - current stoppage is over 2 days. You call them and wait an hour on a premium line. Then you get some guy in Deli who is polite enough, but gets you to do pointless things and still not Internet. NO INTERNET. Just USELESS. This will cost me my job, they don't give a ****.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Virgin Media  
Broadband been off solid since the 4th of nov, to be told would be back on 6th, then to be told the 11th, then to be told the 15th, now to be told the 22nd of nov, I don’t hold my breath,,, shocking service, and lied to day after day...
Rotherham Virgin Media  
Unacceptably poor experience. I would not use Virgin Media again if they were the only internet provider on the planet.

Charged for Sky Movies, couldn't cancel it, no option online, you have to call, called multiple times, holding for over 15 minutes more than once, no answer, eventually got through, had my call dropped twice, Virgin say no proof of call subject, so refuse to reimburse and suggested a mediator would see it the same way if i took it further, I only wanted internet, i only took TV/Free 3 month offer due to sales telling me it was minimal price difference!

I submitted an online complaint and written letter to Virgin, received a very poor, generic response letter weeks later stating aim to resolve/be in touch within 7 days. Took a month and another online complaint to receive any cotacted.

To top it off, i moved to Norfolk - Virgin dont supply there - so they charged me the full contract fee (£150 outstanding) as THEY were unable to supply me a service in my new home. Awesome.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Lincoln UK Virgin Media  
Apart from speed all else is bad - don’t fall for their free offers as this nothing but trap. When you want to cancel free offers, you will have to call and wait for a long time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Barkingside Virgin Media  
Live in Nottingham. Broadband been off since yesterday spoke to someone after waiting for 40 minutes no explanation why it’s down and no compensation what so ever!! Also this isn’t the first time it’s happened virgin are always having issues and we receive no warning or explanation every time. Sky here we come!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Virgin Media  
In July I cancelled my services with Virgin.. ALL 3 They knew I had cancelled TV/Broadband and Telephone, retentions were constantly on to me to keep me !

They have been chasing me for payment for the home phone this last couple of weeks !

It seems when they said 'do you want to keep the same number' and I said . 'Oh ok ! I'm used to it, I will'... it means the number stays open until your next provider comes for it.

Sky didn't. Nothing at that point was said well, if they don't come get it you pay!)
(When Sky installed and the number didn't go over, I just laughed and thought, well that didn't work ! ).

Virgin took it as the line has stayed open and is charging me. Every month and late payment charges (because I haven't been paying a bill I didn't know I had, I never go back into the Virgin account).

They have refused to cancel the charges... Saying because of non payment, then the line will stop on December 27th, until then all charges including late payment charges will be added and I have to pay ! FOR THEIR MISTAKE !

They said when I was allocated a new phone number I should have gone back to Virgin and told them ! How was I to know to do that. I cancelled and they accepted my cancellation. I cancelled the landline and they accepted that. Not being informed if the number doesn't go over you haven't cancelled at all and pay for a line you will not be using !

TO SAY I AM FURIOUS DOES NOT EVEN COME CLOSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
HARTLEPOOL Virgin Media  
How useless can one company be, i moved and they couldn't supply service so i requested to send my equipment back it's been over a month and no packaging then i get a email saying i will be charged £135 for none return of equipment, I contacted them and spent over 2hours trying to get them to actually post the packaging so i know where to post it and after the 2+ hours i was told the packaging would be sent in 5-7 days only to get a email today saying they are posting the packaging to the OLD address! I can't even fathom how they could get this wrong! Then on top of how useless their customer service is they think they will charge me for their stupidity. And don't even try calling i waiting over an hour on the phone it's beyond a Joke! Companies should be fined for such incompetence.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Suffolk Virgin Media  
Thieves, and rude on the phone (sarcastic customer service representatives)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
SW11 Virgin Media  
After having multiple issues with them I submitted a complaint in August. They've still not got back to me, when I phone up it's lie after lie
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Newark Virgin Media  
I've never seen such bad customer service. They have put phone down on me twice when trying to cancel my contract. Internet connection is so slow you Can't watch a lot of programs. And took the bill out early
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Virgin Media  
What a joke, diconnected all my services without prior notice, admitted the error was their's and 3 weeks later still without a phone line that used for business, CS is appauling and no-one says sorry.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Chatham Virgin Media  
Absolutely disgusting service they have been ripping my mum off for years! They are terrible to get hold off. STAY AWAY FROM THEM. they do not care for customers. They say they will get back to you they are liars.
Dartford Virgin Media  
Copy of my complaint email to Virgin CEO Lutz Schueler:

Dear Mr Shueler,

I am writing this email whilst on hold with your customer service team, 41 minutes in at this point, being passed from customer service to cancellations and back....

I have been a customer of Virgin for over 15 years and have had enough over the last month with my broadband not working properly. After giving Virgin over 9 attempts to resolve the issue I have now decided to cancel the contract as I cannot afford to be taking time off for your engineers to visit and being late for work whilst trying to resolve the issues. Not to mention the many hours spent on the phone with your customer service, wasting my evenings and weekends.

1 hour 3 minutes on the phone with customer service & counting.....

I have now been told that I will have to pay a penalty as I am contracted to Virgin until February 2020... this after paying you for a service that you were unable to provide. I am sure that under my consumer rights I should not be penalised for cancellation of a service that you did not provide adequately.

Oh, I have just been advised that customer service closes @ 9pm and that someone will call me tomorrow. Over an hour on the phone...wow!

This attempt to play hardball with customers and pressure/ force them to keep parting with their money for an inferior, sometimes non existent service will only lead to Virgin Media gradually losing total confidence from their customers and as you well know bad reviews travel much wider than good ones.

One of the issues that pushed me over the edge, was Virgin's total disregard for their customers time, offering a discount of £32, for not providing adequate service for a month impacting on homework, coursework, working from home and general tasks which are all very dependent on having an internet connection. In addition the 2 days off work for engineers visits, being late for work and a wild guess of 10's of hours wasted on the phone with customer service - at least it felt that long. Plus penalty clauses for termination of a service not received as paid for.

I would like to think that a reputable company the size of Virgin respects and treats their loyal customers fairly, which is why I have gone to the principal directly with this predicament. Normally large organisations take their lead from the top and are the mirror image of their leaders.

I would like you to intervene, contact your cancellation team, to advise them that they are entitled to only 3 attempts to resolve the issues - let alone 9 attempts, before they are obliged to accept my termination of the contract without any further penalty charges applying.

On another note, I have been contemplating moving all 4 of our mobile telephone contracts to Virgin Mobile, actually moved the 1st one just last weekend - which I am now thinking was a mistake and maybe I should utilise the 14 day return/ cancellation period. All of Virgin Media should be very careful how they treat their customers as there may be knock on consequences if consumers feel that they are taken for granted. Customers are easily lost but very difficult to then regain their trust.

I will await your response for the next 7 days, until Thursday 24th October 2019, after which I will be forced to make a formal complaint to OFCOM and request their recommendations on my consumer rights relating to this complaint.

I most sincerely hope that you will respond to this complaint and use it to try to improve Virgin Media's service provided to it's customers, as well as change my current impression of the company, too big to care about their customers views.


Best regards

*THE RESPONSE*:

We would like to thank you for taking the time to contact us today.
We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.
Lutz is currently not available to deal with your complaint personally, however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.
We look forward to discussing this matter with you in the future.
Kind regards,
Roopa Murugan
On behalf of Lutz Schuler.

Nearly 4 weeks have passed, nothing more from the CEO's office, I do wonder where this disdain for customers comes from, from the top maybe?


I THEN HAD THIS EMAILED TO ME:

Get the Bigger bundle with M200 Fibre Broadband for £49 a month, if you stay.. Show images

Hello Nik,
We're really sorry to hear you want to leave Virgin Media.
Before you go, there's this exclusive deal we're hoping can change your mind.

If you stay with us for another 12 months, we'd like to give you the Bigger bundle with Maxit TV, M200 Fibre Broadband and inclusive weekend calls to UK landlines, for just £49 a month for a whole year.ˆ Then standard pricing (currently £83) after that.
Keep enjoying more of the good stuff, for less
With this exclusive offer, you'll get:

M200 Fibre Broadband with
an average download speed of 213Mbps†
Over 230 channels

All the action on BT Sport, including selected Premier League
and UEFA Champions League in 4K on BT Sport 4K UHD*
With European Rugby
Loads of incredible channels in glorious HD
Tons of brilliant TV Box Sets and Virgin TV Exclusives
Plus, Talk Weekends, which includes weekend calls
to UK landlines, Virgin Mobiles and 0870 numbersϫ
All for just £49 a month for 12 months,
if you decide to keep your Virgin Media services.

Does this tempt you a little?

MY RESPONSE:

I clicked on the link and accepted their offer to stay, IDI0T!!!!!!!


THEIR CONFIRMATION OF MY NEW CONTRACT:

Hi Nik,

Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.
Quick recap of what you now enjoy:
Your new package now includes:
TV: Maxit TV
Broadband: Discount - M100 Fibre Broadband
We've removed:
TV: Full House TV (XL)
Broadband: M200 Fibre Broadband

Here's how your changes affect your next bill:
Your next bill will be generated on 27th November 2019
Your next payment is due on 12th December 2019
Your new monthly bundle cost is: £56.75*.
Your next bill will be £45.04* which includes CR £11.71 to cover your changes up until your next bill period. There is also a one-off charge of 0.00 for installation or activation.

We've attached a receipt will full details of your new package, plus all the details of costs. If you have any questions about your bill, please visit My Virgin Media.

Kind regards,

The Virgin Media team


SO TO RECAP:

They offered £49 per month + M200 broadband in their email and when I clicked on the link to accept that I then got a confirmation of £56 per month + M100 Broadband, this to try to convince me to stay, hahahah.

When I contacted them to ask why the difference in offer to confirmation they told me they couldn't change anything and that I would have to send them proof of the offer. I have to prove what THEY sent me in a an email, I still can't believe it whilst writing this.

I then advised them that I want to cancel that change in contract and revert back to my cancellation date of 16/11 as they did not supply the contract that they originally offered. They had the cheek to say that I have to give them 30 days notice and pay penalties.

I have advised them that I will only pay for my services until the 16/11, the cancelation date agreed without penalties before they tricked me into extending the contract. I will cancel my direct debit and they can take me to court to explain to a Judge how they tried to con me.

*** BEWARE OF VIRGIN MEDIA _ CUSTOMER SERVICE IS A SHAMBLES_YOU GET PASSED FROM INDIA TO SCOTLAND TO INDIA TO SCOTLAND...…...DON'T SAY I DIDN'T WARN YOU***
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Pinner Virgin Media  
DO NOT USE VIRGIN FOR ANYTHING.. Virgin media are a joke. customer service is non existent, just hope you dont have a problem with them as you will never get it resolved.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Poole Virgin Media  
Have been ringing virgin for five days with no satisfaction. They gave me a new pass word and now cannot find me as it is not working.. a new sim was sent, when I tried to activate it asked to give password, which they say is not on their system, so am without any phone. Bought a pay as you go until I get myself a new provider. What a joke,,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Wallingford Virgin Media  
I cant understand how a business can be allowed to function for so long with the system they have in place.

Twice they have doubled up on my bill. The first time I had to pay for two bill double up error before their staff could transfer me through to customer care to have my connections switched back on. I got no apology and I wasnt credited the money back into my account. Instead they said my next bill would now only be due in two months time. They also tried to sound like they had done me a favour!

Second time... I said I was canceling my account and going with a different provider. They had offered that if I take a virgin mobile sim I could keep the same package and reduce my total by £50 a month. GREAT. Except that they still charged me £144 for my package and then when I wouldn't pay for a sim extra £22 they sent the £22 bill to a debt collector after just 30 days.

This is where they despite being paid £144 a month for the rest of my services decided they wanted two Bill's in advance again. Are you confused yet? Because I was.

This is so I have to keep using their services for another two months and perhaps in the hope that I will calm down.

Really feel they should be investigated. Their staff apparently cannot switch accounts on or transfer calls to customer care unless the amount on the screen is paid. Whether that amount is wrong or not.

Worst provider... I dont care how fast your broadband service is or if you can get me all the champions league matches ... for what you're charging I can get club season tickets flights and accommodation and there's noway it costs you anywhere near that ammount to run these services.

This doubling up on billing is a joke. Do you give your staff their wages in advance? I doubt it.

Enough said.. I'm no longer paying Virgin media for the privilege of recieving this pain in the backside every other month.

No longer under contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Belfast Virgin Media  
I referred a customer to get £50, I rang back 3 bills later as I hadn’t received it. This month’s bill says I owe them £50 which I must pay immediately or my poor service will be removed. It is cancelled off further down so I still haven’t got my £50 but they are sending emails demanding £50 that I don’t owe them, they owe me. So far I’ve had 1 1/2 hrs on the phone and people seem to be incapable of sorting this out or understanding what I’m talking about. The person who joined got there £50 immediately.
  • Satisfaction
    1 star
  • Speed
    1 star
Lincoln Virgin Media  
Please, please, please for your sanity and peace of mind, don't go to this company for your home phone, broadband or any other service(s).
Listening & "hearing" you as the customer is not a privilege you can rely on when liaising with this company.

You'll get more from watching paint dry or picking yer nose, the choice is yours!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham, West Midlands Virgin Media  
Total rubbish service and very belligerent call centre. I may have said the ‘f’ word once and that’s not good/was called out in the style of “this is being recorded so I shall hang up now”... Grand, get on with it. If your service is so poor that I’ve been on the phone for nearly two hours I think I’m allowed a little profanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham Virgin Media  
Very bad customer service.
Check your bills. They will rip you off.
Staff are not properly trained.
Rude engineers.
Would never recommend.
Virgin Media  
I'm writing on behalf of my 92 year old mother who Virgin Media have just screwed for £160+ cancellation charges. If you're considering using them, you should anticipate not just the poor technical performance for which they are infamous, but also that they treat any attempt to escape their craven, greedy clutches as a profit centre. Don't be deceived by the glamorous marketing. They are a truly vile company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Slow service paying for something im not yet paying for no phone awate to speak to someone an hour or more even better if my company if look after my customers past and present
  • Speed
    3 stars
Orpington Virgin Media  
Virgin mis-sells systematically: When I signed up for a broadband plan with virgin (108mbps speed for £25 per mths), I was told the TV+Broadband deals would be available to me at the same price as to new customers, should I decide later to upgrade. This is not the case. Instead of the £35 set-up fee and £41 per month cost of the so-called "Big Oomph" bundle, I am now told the set-up fee is £114.99 and the monthly cost over £100. I am told it is not possible to rectify the situation, given that the original call was not recorded (contrary to what I was told at the time as I waited to be connected). It is clear to me that the sales representative to who I initially spoke wilfully mislead me in order to increase his customer conversion statistics. The fact that Virgin does not track this practice is contrary to law and good business practices.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cambridge Virgin Media  
Constant downtime with virgin media, there status page always says nothing wrong in the area, however they tell you in a message when you call in that there is a problem, talk about misleading old and potential new customers.

Customer service is the worst i have ever come across, you can call in on 5 seperate times and be told 5 different things, the backside has no clue what the elbow is doing.

I've been told going forward that although for pretty much 2 weeks i will have suffer with 2mb speeds when i pay for 200mb speeds that i will still have to pay the full amount and there is no comensation because i have not been without service totally for 2 solid days, i am pretty sure watchdog will be interested in this.

Absolute disgrace of a company with zero customer regard.

I would never advise switching to virgin media.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
manchester Virgin Media  
The broadband itself has been good so far. The problem is I agreed a deal and when I paid, found it wasn't the deal agreed. The first person I phoned hung up on me, the complaint got ma a callback from somebody who told me the deal was good enough in their view so they weren't doing anything, called me a liar about the first call and ended up telling me they had me trapped in their contract and would screw me over if I tried to end it. Attitude, we got you now and are happy to rub your face in it. Best avoided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Virgin Media  
I have used VM for some time now. The only reason I am using them is because of their somewhat better connectivity or speed than others. They have an awful lot of failures, for example, their billing system is confusing, I am told that they do it purposely to bill the customers extra by generating different bills and bargaining on them with the customers. It is ridiculous that they increase their price in between the contract period even though during the signing of the contract they promise they would not, some customers service staff have no idea what they are talking about if you have any inquiries and for the same inquiry, you get different responses from the customer service and you feel you are scammed. Whenever I use other services, I never have this issue and the bills are transparent and straightforward and if there is any mistake they refund the money without you even asking. It is no wonder that their review is so bad. It is high time they improve if they want to provide quality service.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Wembley Virgin Media  
People come online to leave negative reviews but I'm here to say that I've been with virgin for about a year now. Super fast WiFi and good customer service. Good value for the money. Highly recommended
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Virgin Media  
Called for disconnection of broadband on 18th May having switched to a different provider.

Virgin Media sent me a bill for what I thought was the final bill, until another bill for the same amount came through in October. This was when I knew something was wrong, so I called Virgin Media only to find out 1) they have not disconnected my broadband, 2) they have no recollection of the 18th May, and 3) asking me for payment still!

I raised a complaint asking why this was the case but all I get is their staff chasing me for payment! I’ve called numerous times to follow up with my complaint I raised online but they weren’t interested in listening to me, nor have the knowledge, nor put me through to the correct people as they allegedly they were the right people and there’s nobody else that could help. They asked for money during every phone call and offered what they called a £10 “discount” if I paid on the spot and even better, I still am blamed throughout the call for not calling to disconnect! They’ve stolen well over £200 from me for overpayments for 4 months!

Now I’ve also become a victim, I would advise everyone to avoid Virgin Media like the plague; worst customer service ever, zero courtesy, reflects in their reviews all over the internet!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Don’t waste your time and money for Virgin Media. Their customer service is rubbish. They don’t care about their customers at all. I spent 6hours on the phone with them during the last few days and they couldn’t resolve my issue. I spoke with every single department and everyone said something different. Not helpful at all. The manager is not available. Never. I guess there is no manager at all thats why they have that mess.
Virgin Media customer service is a joke.
Worst experience ever. Stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Virgin Media  
Raised price on new fibre broadband contract 4 months after for 2.5£. This will sum up to a nice 30£ in a year...for what? For Broadband only they give better price on uswitch and then raise price on existing customers.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Virgin Media  
I've had virgin for a while, service is nice but the wifi is absolutely garbage. I play on my xbox alot and i cannot even go through a match of COD or play a game of GTA without the game ether lagging me out or just overall lagging. Would definitely not recommend
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Tamfourhill Virgin Media  
£35 was taken as Activation fee, though I went to the store collected the kit, called the number and activated.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Edinburgh Virgin Media  
Virgin your having ha laugh, iv been loyal to you for 9 years, well its time i left now.
"We" entered into a contract, having taken the person's name date & time, the price you gave me for 12 months has apparently not been noted so you have been taking £10 a month more out of my account tgan what we agreed.
Told you i will leave when my contract is up and now you want me to enter into another contract for £4 discount, so i will leave as soon as im able and will not reccomended your service..!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Swansea Virgin Media  
Virgin media in my area is an absolute joke, there isn't a month goes by, when we dont have a fault in the area & an engineer is on their way. Or the wifi router is playing up, currently now waiting on a new 1, as it has finally died. So have been without broadband & on demand services for 5days now. Then to top everything off, they have a great deal online, limited offer with sky movies, prime, BT sports £60. But if I want this order as an existing customer (13yrs to be precise) I cant have this deal as it's for "New" customers only!!!! I have to pay £70. Dont think so. Luckily I'm out of contract with Virgin so 30days notice has now been giving. I'll be going else where. Not amused Virgin Media!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Perthshire Virgin Media  
Awful internet and the customer service is totally rubbish got a problem with it not working at all and turned around said no problem i cant help you when clearly there is so rude on the phone parming me off
  • Satisfaction
    2 stars
  • Speed
    2 stars
Lincoln Virgin Media  
Keep increasing prices every 4-6 months without any notification. New customers have cheaper deals and old customers treat like a **** and have to pay more. Customer services ****. Call them and wait for at least 30min to speak someone. Unaceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester Virgin Media  
Worst customer service in the UK. Endless call systems, call centre dreadful, visits missed, charges keep being added
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london Virgin Media  

Loading...

  • 3215 reviews, showing page 1 of 81, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk