1,452 Customer Reviews over 146 pages
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- Location
- Bury St. Edmunds
- Reviewing
- Shell Energy
- Date
- 2022-05-14
- Location
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- Location
- Peterborough
- Reviewing
- Shell Energy
- Date
- 2022-05-13
- Comments
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I have been with SHELL Energy Broadband now for three terrible months.
I had no choice because they took over my Post Office B/b account and I could not leave.
I have nearly a year left on this rotten system.
For some reason, it is far, far worse than it ever was.
The Post Office was not good but this is a absolutely abysmal.
Even short downloaded programs off YouTube continually stop with that "Loading" message.
Music videos just stop midway and take over 5 minutes to load in many cases.
I have just tried to watch a SKY NEWS clip on YouTube which is 1 minute 45 seconds long.
It took nearly 4 minutes to load and then kept stopping!
Trying to contact Shell on the phone is totally pointless and Emails get no response.
THIS IS ROTTEN, RUBBISH BROADBAND!
Do yourself a big, big favour and go elsewhere for yours!
Stay away from SHELL, whatever you do!
- Location
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- Location
- Heswall
- Reviewing
- Shell Energy
- Date
- 2022-05-12
- Comments
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My 93 uear old farther had problems as regasted blind and a hearing problem.the billing arriving after the payment date
Then getting letter saying need paying now although it had already been paid. after ringing them and a 20 minutes before a response and then telling the customer services agent to stop sending late payment letters. As it you not posting bill out late the problem. still no joy customer service very OBNOXIOUS would not listening just told me to tell them pay by DD not have a problem then will he. and charged £4.85 for phone call to them.
- Location
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- Location
- North Lincs
- Reviewing
- Shell Energy
- Date
- 2022-05-12
- Comments
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Absolutely useless. My 80 year old mother has been constantly chased by them for payments she has already made and threatened with being cut off - happens every month. When you try and phone customer services they don't know what they're doing - you have to wait over 45 minutes to get through and they usually cut you off anyway. It's nothing short of harassment - I've never known such a useless company
- Location
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- Location
- Carmarthen
- Reviewing
- Shell Energy
- Date
- 2022-05-12
- Comments
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Absolute terrible company. Don't get Broadband with this company, they recently took over Post Office Broadband..... and ruined it. They are a complete rip off. I am reluctant to even give one star, I would give ZERO if possible.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-05-12
- Comments
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Worst company our send bills after bills and do not listen to there customers they should be closed down
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-05-11
- Comments
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Shell's Customer Service is disgraceful.
They don't operate the 'Social Tariff' as do other providers.
They did not contact me when it was time to renew my contract and since have charged me £47 a month, just for landline phone and broadband.
Their bills are badly set out and they include no email address.I have now ditched them!
- Location
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- Location
- Barnsley
- Reviewing
- Shell Energy
- Date
- 2022-05-10
- Comments
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only gave 1 star as no option for zero
shocking service wouldnt reccomend cant wait to leave
took over from post office in feb and had nothing but issue and bad service since
- Location
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- Location
- Sheffield
- Reviewing
- Shell Energy
- Date
- 2022-05-10
- Comments
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We are among the customers transferred to Shell from the PO and NEVER have we experienced such awful service. They do not answer the phone, they do not reply to emails except to say that it could take longer as they are receiving so many - not surprising if they treat all customers so badly! Can't wait to change to another supplier but Shell want to charge £78 as our contract does not expire till September. They do not send bills yet still take payment from our account - is this legal?
- Location
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- Location
- CHESTERFIELD
- Reviewing
- Shell Energy
- Date
- 2022-05-09
- Comments
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The worst company i have ever dealt with.Customer service non existant. Communication company you cant comunicate with.calls not answered after waiting 50 min at a time Passed from one dept to another unable to resolve billing issue.Been to C.A.B for advise they are taking complaint on and will go to Ombudsman.Would never use Shell again as they are incapable of running telecoms service.Please avoid
- Location
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