1,452 Customer Reviews over 146 pages
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- Location
- Mytholmroyd
- Reviewing
- Shell Energy
- Date
- 2022-05-30
- Comments
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Absolutely terrible customer service that won't deal with complaints or agnolage/engage them.
- Location
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- Location
- Reading
- Reviewing
- Shell Energy
- Date
- 2022-05-29
- Comments
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The service has never worked since it was installed. Shell deny there is a problem. I cannot hold a video call anymore with work. The customer service is appalling. Do not switch to this provider.
- Location
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- Location
- GU27 1JF
- Reviewing
- Shell Energy
- Date
- 2022-05-28
- Location
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- Location
- Cumbria
- Reviewing
- Shell Energy
- Date
- 2022-05-28
- Comments
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Avoid Shell Energy at all costs. My problems began when my Post Office telephone account was transferred to Shell Energy. They have difficulty in posting out invoices/bills after they have been printed. For example, the latest bill sent to me was dated 22 April 2022 and it said payment was due by 09 May 2022. Very reasonable until they delayed posting the bill to me. I received it on 10 May 2022, one day after the specified payment date!
I took the bill to my local Post Office on the 10 May and used the bar code on the payment slip plus my debit card to pay whatever was required. I have a receipt from the Post Office to confirm the payment.
I received a text message from Shell Energy Broadband on Friday 13 May at 16:24 threatening to suspend my phone service - this has persuaded me to change suppliers. Another threatening text arrived yesterday claiming that I owe them £6.42. I cannot wait until my new provider takes over.
- Location
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- Location
- POOLE
- Reviewing
- Shell Energy
- Date
- 2022-05-27
- Comments
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It's difficult to sum up in words , just how incredibly
badly Shell Energy take their approach to customer relations .
Basically it simply doesn't exist .
They're obviously not interested in developing any sort of communication between themselves and their customers .
They take money without being authorised to do so .
They conjure up lies that don't relate to the actual facts .
And they break their promises .
And they have the cheek to hide behind the name of a world renowned company .
Obviously Shell have somehow become involved with some tin pot broadband supplier , who has no idea to what amounts to customer satisfaction .
Making this one of the most awful experiences I've ever had to endure, whilst trying to get back money from them , they had no right to take in the first place .
- Location
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- Location
- Rotherham
- Reviewing
- Shell Energy
- Date
- 2022-05-27
- Comments
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My elderly mum was having trouble getting through to customer services after receiving a letter stating her bill was overdue(She has never received an itemised bill)I rang customer services myself to ask for proper bill.Funny how you can get through to them in a few minutes if you press the number to pay a bill!!( previously mum was on the phone for hours, not able to get through) I was assured an itemised bill would be sent through the post last week, so what happened today? Another threatening letter saying if you do not pay you will be cut off.No bill again so rang today to ask for a bill again and they informed me they would send a bill out.Wouldn’t hold out too much hope.Terrible service for the elderly as no way to pay your bill( if you do actually get a proper one!)Unless over the phone or via bank.Had no trouble with the Post Office like this.Wouldn’t recommended this company , just threaten pensioners.
- Location
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- Location
- Derbyshire
- Reviewing
- Shell Energy
- Date
- 2022-05-27
- Comments
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Very disgusted with this shell
Had them down 2 days ago and still no Internet well they won't be getting a penny off us waste a time anyone's better by far than these muppets
- Location
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- Location
- Northern Ireland
- Reviewing
- Shell Energy
- Date
- 2022-05-26
- Comments
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Complete shambles avoid like covid. Had a dreadful experience from start to finish. Had to go through the ombudsman it's the only way to get money back. They just stop responding on resolver. A shambolic of a service. Full of idiots. Avoid
- Location
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- Location
- Crewe
- Reviewing
- Shell Energy
- Date
- 2022-05-26
- Location
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- Location
- Crewe
- Reviewing
- Shell Energy
- Date
- 2022-05-26
- Comments
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I have no words. Shocking customer servicev
- Location
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