1,469 Customer Reviews over 147 pages
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- Location
- Kippax
- Reviewing
- Shell Energy
- Date
- 2023-07-22
- Comments
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A shocking service from a shambles of a company.
I took over my Mum’s finances when at 88 years of age she developed Alzheimer’s.
Shell Energy constantly fail to send invoices, always ring demanding money and their bills make no sense to me whatsoever when they do eventually arrive.
Can a bill of £47.00 a month be correct for someone who doesn’t use broadband?
My surprise is that this company is anything to do with Shell and are allowed to use the logo.
Absolutely appalling customer service….
- Location
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- Location
- PRESTON
- Reviewing
- Shell Energy
- Date
- 2023-07-21
- Comments
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One of the world slowest internet on the earth. Maybe they were trying for Oscar with there brand. My personal rating 0.00000000000001
- Location
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- Location
- Horsham
- Reviewing
- Shell Energy
- Date
- 2023-07-19
- Comments
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Terrible customer service, bills all wrong, not helpful when openreach issue occurs. Now I'm stuck in 18 month contract with them. I blame Currys for selling them to me!!
- Location
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- Location
- Oldham
- Reviewing
- Shell Energy
- Date
- 2023-07-18
- Comments
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I've never done a review before but wish I'd believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt, continually trying to find way to get more money out of me 3 months after I had left them.
- Location
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- Location
- Wakefiled
- Reviewing
- Shell Energy
- Date
- 2023-07-16
- Comments
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Mum whose in her 80s always being with the post office now these idiots have taking over, I pay her bills for her, but have to travel to post office because there's no way of paying over Internet unless she authorises for me to manage her account, tried setting up a direct debit from dad's account that I manage so I can authorise it, but they refused it so I'm still trailing around post offices to pay the dam bills, what does it matter if it comes out of mine, dad's or her own(which don't allow direct debits) as long as it gets paid, would be so much easier to pay over Internet, so not only am I using petrol, or using a stamp or having to pay over the phone, it's costing me, useless company
- Location
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- Location
- Wilmslow
- Reviewing
- Shell Energy
- Date
- 2023-07-14
- Comments
-
My service is more off , than on!! Very unreliable! I certainly wouldn’t recommend them. It would be impossible to work from home!
- Location
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- Location
- MERSEYSIDE
- Reviewing
- Shell Energy
- Date
- 2023-07-13
- Comments
-
SHOCKING ....IVE BEEN OVERCHARGED FOR A BROADBAND PACKAGE SINCE NOVEMBER 2022 AND DESPITE 4 ATTEMPTS TO RESOLVE THE MATTER IM STILL BEING OVERCHARGED IN JULY 2023... AVOID AVOID AVOID
- Location
-
- Location
- PRESTON
- Reviewing
- Shell Energy
- Date
- 2023-07-13
- Comments
-
One of the biggest mistake my in my life is using shell energy broadband.worst customer service,lies,WiFi no working, oh my god I can't explain..
- Location
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- Location
- Leamington spa
- Reviewing
- Shell Energy
- Date
- 2023-07-10
- Comments
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They are very bad in service, font go for shell energy broadband. I have a very bad experiences as compare to others
- Location
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- Location
- Ely
- Reviewing
- Shell Energy
- Date
- 2023-07-10
- Comments
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Hasn't worked properly from the get go and it's hard to contact customer service as they give you the usual "go online and let the chatbots or help options see to your needs" rubbish. How can I go online when my internet isn't working? Basic logic fault.
Whether it's the router or exchange problems god alone knows as the Qube guy couldn't fix it.
I've had no reliable connection since I switched provider to Shell. Nearly 2 weeks now
I'm disabled and need a decent service to stay connected.
I wish I'd stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically.
I'm frustrated and disgusted.
- Location
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