1,452 Customer Reviews over 146 pages
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- Location
- Buxton
- Reviewing
- Shell Energy
- Date
- 2023-08-14
- Comments
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Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!
- Location
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- Location
- Aspatria
- Reviewing
- Shell Energy
- Date
- 2023-08-11
- Comments
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For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying.
We'll get you there but you have to pay for extra if you want to sit inside the plane :))
- Location
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- Location
- London NW1 8UB
- Reviewing
- Shell Energy
- Date
- 2023-08-09
- Comments
-
Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023,between 8 as m and 1pm,they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!
- Location
-
- Location
- camberley
- Reviewing
- Shell Energy
- Date
- 2023-08-09
- Comments
-
shell broadband kept on cancelling my order , because of them i was without broadband for 1months +....existing broadnand provider disabled their services in order for shell to switch ...and shell cancelled my order on the switch day....dodgy ...
- Location
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- Location
- Dorset
- Reviewing
- Shell Energy
- Date
- 2023-08-08
- Comments
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It is difficult to imagine a more lamentable customer service than this company provides. On line, it is not even possible to state your issues as all potential avenues of engagement utilise inappropriate auto responses.
- Location
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- Location
- Chesterfield
- Reviewing
- Shell Energy
- Date
- 2023-08-08
- Comments
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If I could give 0 stars I would. I'm currently managing a complaint for my 79 year old grandmother who accidentally cancelled her direct debit. We set it back up the same day and were assured there were no issues. We are now 7 weeks later. Multiple new contracts cancelled. Great stress for my grandmother. They've told her she needs a new landline and they'll get her old one back after only to be told this is not the case. A landline
she's had for 50 years. Customer service is shocking and the staff incompetent and unable to follow the most basic of requests. I will never go to this company or recommend them.
- Location
-
- Location
- Leamington Spa
- Reviewing
- Shell Energy
- Date
- 2023-08-08
- Comments
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Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful - it is the right decision. Don’t touch this with a barge pole!
- Location
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- Location
- Glasgow
- Reviewing
- Shell Energy
- Date
- 2023-08-05
- Comments
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Completely useless.
Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.
Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.
Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.
The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider.
- Location
-
- Location
- Kent
- Reviewing
- Shell Energy
- Date
- 2023-08-02
- Comments
-
Total rubbish. Keeps falling out. Their"award winning router" can't hold a signal for 5 minutes without it disconnecting. DO NOT BUY
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Shell Energy
- Date
- 2023-08-02
- Comments
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Signed up took up direct debit immediately.
No contact after 14 days.
So contacted and they said problem with previous provider could not connect.
They knew ti's 12 days before but did not contact me.
Awful
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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