1,366 Customer Reviews over 35 pages
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- Location
- BIRCHINGTON
- Reviewing
- Post Office
- Date
- 2021-07-30
- Comments
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Good broadband and fine customer services.Sorry they are stopping
- Location
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- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2019-10-24
- Comments
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Broadband just about OK, but the email (etc) service is absolutely atrocious. It has been unavailable 7 times so far in October alone, sometimes apparently for planned maintenance but mainly unannounced outages.
- Location
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- Location
- Irrelevent
- Reviewing
- Post Office
- Date
- 2020-05-11
- Comments
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Please read The Sand Machine by Gill Jackman for a full and frank critique of exactly what it's like dealing with the post office over your broadband. They don't read emails. They have a call centre where the workers haven't read and can't read what you've written. They eat your time. The new discounts are REFUNDED a month or two later, creating a scam where they hold your (read everyone's) money for over a month and take the profit. Then they use all your time as you get in touch with them about this, via India, via an illiterate who is responding to your email. Disgusting.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-06-19
- Comments
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This broadband is awful!!!!!!!
Stay away, I'm actually going to pay to be disconnected as this is ridiculous.
- Location
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- Location
- St ives cornwall
- Reviewing
- Post Office
- Date
- 2018-05-12
- Comments
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Very poor broadband unreliable cuts off after a few mniutes sometimes the speed is 2mb!I would not recommend it to anybody am stuck with it for a bit longer but will definately be changing to another provider
- Location
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- Location
- CHESTERFIELD
- Reviewing
- Post Office
- Date
- 2021-02-16
- Comments
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Slow download speeds and upload , not improved with Range Extender.
- Location
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- Location
- MIDDLESBROUGH
- Reviewing
- Post Office
- Date
- 2017-09-05
- Comments
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Customer service telephone number is a joke - always get wrong department. email is just as bad - so slow to get a response and then it does not address all the issues. Be warned and seek an alternative supplier!!
- Location
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- Location
- London SW9
- Reviewing
- Post Office
- Date
- 2017-07-11
- Comments
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Thankfully I only signed up for one year on a 'special'offer. Special? Router always losing internet connection then reconnecting itself within 3 to 4 minutes and it usually does so right in the middle of me doing something important. My Desk top PC is wired to the router. The longest I have had the same IP address is 3 days, but it usually changes every day. Yesterday router went off line 3 times within 15 minutes. Speed is okay for what I'm paying but the dropping off line is stressing me out.
Customer service wanted to send an engineer, I said no! I know everything my end is okay including new filters and the latest genuine 'phone wall socket.
- Location
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- Location
- hertfordshire
- Reviewing
- Post Office
- Date
- 2015-01-07
- Comments
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unreliable and most the time very slow, cuts out at least twice a day and lately getting worse. starting to look around for better deals.
- Location
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- Location
- Salisbury, Wilts
- Reviewing
- Post Office
- Date
- 2018-03-21
- Comments
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21st March, 2018 VERY IMPORTANT...there IS a getout clause! This will be of help to many people currently itching to get away from this shower...by the way, Post Office broadband is owned by TalkTalk...that goes some way to explaining why the service is chronic. There's a ruling stating that if prices rise during your contract, you have the right to cancel and close your contract within a month of being notified. I have been saddled with them for 6 months, with the dread prospect of facing another 18 months. Thankfully, they decided to raise the price of the phone aspect of my package by £1 a month...FANTASTIC! Thank you TalkTalk, you've just given me the tool I needed to quit! I phoned yesterday, and gave them their marching orders, and immediately phoned Plusnet, the best provider ever, and reinstated our 12 month contract....with great joy and satisfaction. Don't delay...phone them and close your contract as a result of increases.
- Location
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- Location
- Salisbury
- Reviewing
- Post Office
- Date
- 2018-03-13
- Comments
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For goodness sakes, whatever you do, DO NOT sign up with Post Office Broadband. It is absolutely useless..period. I have been stuck with them now for 6 months, and I'll be shackled to them for another 18 months, sadly. I have phoned on 7 occasions, complaining about the constant internet crashing, which happens at more or less the same times every day. I have been fobbed off with numerous different excuses as to why that should be, and as a matter of fact I have just come off the phone to them, during which time I mentioned that I had signal dropout 3 times in the last hour...she checked her data, said that this was not the case, and stopped short of calling me a liar. I was transferred to a cancellation receptionist at my request. She told me that they have no duty to provide wi-fi under the contract...only broadband, so I ask you...what good is broadband without the wi-fi? I was informed that if I wanted to leave, I'd have to pay them £153 for early termination. I will be taking the matter further with the ombudsman, but in the meantime...AVOID LIKE THE PLAGUE. If you want reasonably priced and totally reliable broadband (and working wi-fi). go to Plusnet. I wish we'd never left them.
- Location
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- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-11-14
- Comments
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Just swirched phone and broadband. Phone ok but no broadband service for at least 3 days. No help on help line i’m now paying for aservice that they cannot seem to provide
- Location
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- Location
- Whitchurch Shropshire
- Reviewing
- Post Office
- Date
- 2018-03-26
- Comments
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I applied for PO broadband as a result of the 17mb offer. Once installed I was getting between 2mb and 6mb. After repeated contacts with so called engineers I looked for another service. I chose Talktalk . The PO insisted that Talktalk could not better their speed. Guess what, I'm now getting between 35mb and 45mb.
What ever you do don't go with Post Office, their service and product is rubbish !
- Location
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- Location
- seaford
- Reviewing
- Post Office
- Date
- 2017-07-24
- Comments
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Appalling speed of less than 1mbps usually and they refuse to send an engineer or a new router or allow you to cancel the contract. Signal not even strong enough to watch iplayer sitting next to the router. Worse choice I have ever made.
- Location
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- Location
- Essex
- Reviewing
- Post Office
- Date
- 2019-10-12
- Comments
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Staff at the call centres are always really friendly and helpful and I've never had an issue with them whenever I'd call so I cannot fault this - HOWEVER, you get what you pay for.
It's the cheapest internet deal available because it's painfully slow. Mine is £15 a month and I can just about stream something on netflix after waiting ages for it to load. Often the internet cuts out several times a week (that I notice) and shows the red light for a few minutes and apparently this happens when the router resets itself to give you a better connection, this is however incredibly frustrating.
If you want to watch or stream anything, you're best off watching at 360p or under. I struggle to load 480p and don't even attempt 720p/1080p.
You cannot stream something and use your phone to browse facebook or instagram at the same time, You can do one or the other and only ever one thing at a time. Even when you are just using your phone indoors and not using the internet for anything else, apps like this take a ridiculously long time to load.
The upload speed is actually a joke, 20 minutes to upload a single photo post to facebook is my average and I've started just relying on my phones 4G.
You can test your internet connection (upload and download speeds) via google, and even when you do this without using the internet for anything else, Google comes back every time and tells you that your internet speed is all in the red and far below average (AND THIS IS WHEN NOT IN USE FOR ANYTHING ELSE!).
If you want the bare minimum of internet connectivity and don't rely on the internet for anything, this is perfect for you. If you actually want to use the internet, don't go with the post office.
Once my contracts over, I'll definitely be going elsewhere - lesson learned.
- Location
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- Location
- SUSSEX
- Reviewing
- Post Office
- Date
- 2021-01-28
- Comments
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The worst broadband deal ever.!!!its total crap in every form..I emailed the boss and told him what I thought of his company..and the dreadful service it provided..he said we could leave with no charges which we did instantly..
We have now the best and fastest service..its called Zen broadband..lovely company and fastest broadband...so just join ZEN...its faultless and totally reliable..
- Location
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- Location
- Rawtenstall
- Reviewing
- Post Office
- Date
- 2020-10-13
- Comments
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I see all of you complaining and I don’t understand, I also got ripped by the post office, I cancelled and sure enough they sent me early cancellation fee, I went on line to the Onbudsman and they had it sorted in two days, no fee to pay and a bonus of one months fee returned
- Location
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- Location
- Scotland
- Reviewing
- Post Office
- Date
- 2018-01-08
- Comments
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I deeply regret moving to Post Office for my phone and Broadband provision. I moved June 2017. I am still waiting for a reply to an email I sent their help team in the same month (now January 2018). My broadband stops completely when there is an incoming land line call. I went through all the options when this first happened, including taking the cover off the phone line box and attaching the filter directly inside there, leaving the box exposed to my grandchildren fingers is NOT a good idea. Also, I cannot view my bills at all. I have had no repose whatsoever from Post Office to any of my queries. I can give them thumbs up though for when I decided to switch to them. They were helpful, polite and very encouraging. However, I really do regret moving. Downside for me, I foolishly paid upfront for a years line rental. If I close the account now, I will lose that payment. But it is going to be worth it to get decent broadband and decent customer service. I moved because I thought they would be cheaper than my previous provider. They are but they are most certainly NOT anywhere near as good. None of my friends are with Post office and none of them have the hassle I am getting to simply view my account online and certainly not being able to view my bill is ridiculous. Over all I cannot recommend anyone using Post Office for broadband and phone.
- Location
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- Location
- Ormskirk
- Reviewing
- Post Office
- Date
- 2020-03-19
- Comments
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Looking for better provider , internet is always cutting out and often just can’t get any . It’s rubbish !!
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-12-22
- Comments
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PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
- Location
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- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2017-09-01
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-01-30
- Comments
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Didn't work from day 1. Had to then wait 4 days for an engineer, for it to work for a day then go off. Rung and told to wait another 3 days for an engineer (had to take day off) for me to ring and they said hes not coming it's working.. no it's not!! Told now to wait till monday. Not gold enough.. tried to cancel because I have the right to with this awful service!! And was told I'll have to play £134.. direct debit cancelled. They'll get nothing. Useless and no customer care at all. Rude!!!
- Location
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- Location
- Mid Wales
- Reviewing
- Post Office
- Date
- 2020-04-02
- Comments
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I changed over from sky because it was £10 a month cheaper. Big big mistake. Drops connection, expected speed 36Mbps mostly 16Mbps Unusable telephone due to crackling. This is a line fault. But cant be fixed due to the virus. I made a mistake and I'm stuck with this lot for another 11 months. GO SOMEWHERE ELSE.
- Location
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- Location
- Mid Wales
- Reviewing
- Post Office
- Date
- 2020-03-12
- Comments
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Dreadful do not touch them. Paying for Unlimited fibre 35 to 40 Mbps getting 9 mbps. After 30 minute phone calls fobbed off will be sorted but still the same. Was getting 36 Mbps with sky but PO had a amazing offer. They are totally useless. Wish i had stayed with sky.
- Location
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- Location
- WOLVERLEY
- Reviewing
- Post Office
- Date
- 2021-04-09
- Comments
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I just give up
The most appalling customer service
I can't begin to say the frustration
Told lies all week from 8 different people
In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
- Location
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- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-12-10
- Location
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- Location
- cambridgeshire
- Reviewing
- Post Office
- Date
- 2019-10-03
- Comments
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Absolutely awful, seriously avoid avoid avoid. They may be cheap and sometimes cheap can be cheerful, but definately not with the PO broadband service. I spend most of my time switching the box on and off, trying to reboot the connection.
I suspect i have actually had more downtime than uptime in respect of broadband service.
Like many others im furious with the lack of service and like many others i always get told they've checked everything their end and all is ok...really?! Well why does it keep happening and why are you the only service provider that this happens too.
The customer service team are patient and polite i do have to mention this and i don't know how they do it given the amount of calls they must get with complaints from customers.
If you want internet connection - do not use the Post Office as that is not the service you will receive.
- Location
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- Location
- Swinton
- Reviewing
- Post Office
- Date
- 2020-04-05
- Comments
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Terrible connection goes on and off all the time speed extremely slow sick of complaining customer service very poor, can't wait till the contract period is over.
Then I will get shut of it.
- Location
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- Location
- Fife
- Reviewing
- Post Office
- Date
- 2015-05-28
- Comments
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terrible terrible terrible. shocking speed and shocking reliability. were off back to bt. initially good service and good with the phone lines. but broadband - minisully-narrow band more like.
- Location
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- Location
- Devon
- Reviewing
- Post Office
- Date
- 2019-11-14
- Comments
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Lovely smooth connection very happy went live early in the morning on my go live date and I left it for 3 days to set itself up properly and its great definatley a thumbs up from me
- Location
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- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2018-04-07
- Location
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- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2016-07-30
- Comments
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Broadband often slow, especially weekends. Had issues last mont with exceptionally slow or no broadband at all for two weeks, contacted PO they said problem was our end, wires etc? Eventually they decided it may be the router, which it was - sent us one after two weeks then charged us for it! Sometimes when checking phone bill I notice calls which I don't think I have made, mostly mobiles which I will only use my mobile to call on, but can't prove it so have to pay for these calls.
- Location
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- Location
- BRITIAN
- Reviewing
- Post Office
- Date
- 2019-03-11
- Comments
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As a new customer, and finding i couldnt even visit national lottery, i was raging, as you need a credit card to open bb account, to have a cc you need to be over 18, so i told them in not very pleasant terms fix it or contracts canceled, sorted
- Location
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- Location
- devon
- Reviewing
- Post Office
- Date
- 2016-08-08
- Comments
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PLEASE AVOID AT ALL COSTS...was with bt many years when contract ended i moved at same time had no broadband and phoned post office as had some info from my main exeter post office by a woman pushing broadband so got a leaflet and verbal info sounded ok i thought but with moving mislade it so phoned the post office to get through to broadband spoke to a adviser with a Liverpool ascent and asked many questions some of the info was wrong and she kept going off to ask questions putting me on hold for ages i was on my mobile phone at the time i questioned her answers some and she got very nasty saying she was experienced as i had asked to be put thu to a experienced adviser or manager i took her name and she after holding for ages said no one to speak too usual story these days i thought and she cut me off i phoned and complained and was just rude to again by another adviser then phoned again pretending to be a current customer and explained my complaints to a person who said i would get a call back i explained all and gave a first name as never any surnames as usual and as i had a time i wrote down was told they would listen to the call i was called back and told she would be spoken too and a person would call me back i manged to ask for a month free as had all the bother and got a call back to do a contract i gave all details to be told at the end they do a credit check he said i had been declined i said what i have a excellent credit of a high score with no negs so i requested it in writing /letter which i received saying experian is who they use i contacted experian who sent me a copy of my file credit and score a copy of any company who have done any checks no post office i was told what so ever i checked on net as well so contacted them post office by phone who insisted they had done a check and i was declined so i put a complaint in twice to get fobbed off with i was declined so complaint to experian who insist a full investigation has been carried out and gave me a final decision saying no contact from the post office so it was a cover up and time wasting stressful time i may go to a ombudsman type thing to complain but moving has taken its toll and as i look after a very old man who has had a stroke and has problems with memory so needed phone and broadband my advice is avoid post office has been privatized and the call handlers are not good at all so give it a wide birth i went back with bt who never questioned my credit when did a check the same day when i asked them was it ok they said yes no problems at all so went with them even tho post office seem cheaper dont trust them at all
- Location
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- Location
- Hemsworth
- Reviewing
- Post Office
- Date
- 2018-10-08
- Comments
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Terrible service, changed over to Post office for phone and broadband July 18, so far every bill is higher than my previous provider EE, Broad band has been intermittent from day one, the no internet for 2 weeks, everytime I phone up, they're too busy, shocking customer service, they don't have a clue, first blame BT line, then BT blame router, eventually got new router, still not right, I've made over 20 call's, no help. I was told I'd get a discount on my next bill. Never happened. Rubbish, don't be fooled by their cheap deal! £19! Rubbish more like £45++ !
- Location
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- Location
- Cinderford
- Reviewing
- Post Office
- Date
- 2020-06-15
- Comments
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Internet cuts out about 5 times a day, customer service say there is nothing wrong, so frustrating! Will cancel asap.
- Location
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- Location
- Tyrone
- Reviewing
- Post Office
- Date
- 2015-12-23
- Comments
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Broadband is absolutely the worst,i have been promised every time i called that I will recieve a call to solve the problem thats been since start of nov,still nothing,considering going back to Bt,
- Location
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- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2015-07-30
- Comments
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Zero stars not possible ? Just signed up with BT two days ago which is more expensive and poor CS reviews but I CANNOT put up with the PO any more. Phone fine, it's all broadband issues - the speeds are terrible ie 0.2 upload, 0.05 download. And you get no joy from the 'technical' dept who give a different story every time you speak to a different person - line tests not done, call backs not made, speed tests not 'on system', e-mails not received .... on and on. Anything to get rid of you and not admit they can't supply reliable broadband anymore. I've had enough and jumped ship. If this comment helps anyone thinking of using them, decide not to - I've helped.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2021-10-22
- Location
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- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2020-12-26
- Comments
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An unbelievable experience wirth the best broadband provider in the UK bar none
I have used several failed ISPs in the past 10 years including sky, BT, virgin, and EE. Stressed and saddened by my poor broadband - my neighbour suggested PO Broadband as they have never been let down by the service and also mentioned their unbelievable customer support in which their problem was solved in one call when the agent successfully identified the microfilter being at fault. I have to say that three months in with the Post Office - this is by far the best provider in the UK and I would give them 6 out of 5 if it were possible. Getting started was so simple - their customer service is super quick with no less than 5 minutes waiting time per call with a friendly tech expert who is well informed and knows exactly what they are doing, the experience and knowledge shown was remarkable, and well above what is expected. They were also extremely friendly which helps. Unlike a lot of providers, late payments do not mean automatic switch-off of the service and the PO is very generous when it comes to paying back at a later more covenient time. The router is a modern, well-built Zyxel router that arrived on time. It is fast performing and not an eyesore in comparison to other routers. I am getting exactly as promised with 38 mgb/s. Me and my wife are able to use multiple devices at once and we just can't believe how efficient and fast this service is. What a brilliant company. Definitely renewing my contract next year. One up for PO Broadband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.