3,752 Customer Reviews over 376 pages
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- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2014-11-19
- Comments
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I don't know what to say about our experience with Plusnet. The guys of the end of the 'phone are very nice but no-one seems capable of resolving our fault even though we can see what the problem is! We have been without service, wifi, broadband or a telephone line for a week now. it is a nightmare. We have rung and told them that the box on the outside of our house is hanging off with wires hanging out and we need it to be fixed. They told us that they have organised for an engineer to review the whole (3 miles of) line. They cannot tell the engineer to look at our box because they do not have this option on their system. We just need someone to come and sort a known problem out but they cannot do so. They are fine is everything is going smoothly but can't cope with a problem. We are thinking of moving back to BT
- Location
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- Location
- Bentham Lancaster
- Reviewing
- Plusnet
- Date
- 2014-11-19
- Comments
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No complaints at all. Speeds above those promised. Friendly well informed customer service people with Yorkkshire accents I can hear well and understand. These guys rock.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2014-11-17
- Comments
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After many a year with them, I shall not be returning to PlusNet - EVER!
An utter disgrace of a company; it is sad, because it wasn't always like this. Now, it seems that cheap-suited estate agents man the technical support lines.
We've been having intermittent broadband outages - confirmed by their own tests, and they claimed that the copper wires in the walls were cut.
Really? what part of intermittent don't you understand, and why does the phone line which uses the same copper wires still work then?
Speaking of phone lines, recently, our next door neighbour kindly let us know that he can access our phone line simply by plugging his own phone into his own socket. PlusNet sent an engineer out, and he didn't anything except report that fault has been fixed - fast forward weeks later - the fault hasn't been resolved.
We have since lost confidence with PlusNet, and decided to transfer to another provider (BT); but the fault exists, PlusNet suggested that the new provider take over the fault, because they won't deal with it.
Well, at least they admitted that the fault is still there after lying about fixing it initially!
No doubt they'll still be stealing cash from my account (when you take money in good faith but don't deliver a service, this is THEFT), so I'm now writing to the Communications and Internet Services Adjudication Scheme.
A disgrace of a company, and some of the most uninformed uneducated part of the human race man their technical support lines (I mean the copper wires fib had me in stitches!)
Stay well clear of garbage like plusnet.
- Location
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- Location
- Walsall
- Reviewing
- Plusnet
- Date
- 2014-11-17
- Comments
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Can`t even fix a fault with their own equipment.
I have had to take many days off work, and still the fault with thier equpment is not fixed. they continue to take money for a service they are not providing, and as i have lost so much money sitting at home waiting for an engineer to visit if they actually turn up, they claim they have a photograph of my front door to proove they visited, this is contrary to 6 hrs of cctv footage. i may be forced to take them to court, as apparently a payment for a service that they can`t provide is non refundable.
After the 3rd and final BT visit my connection speed is less than when i started to complain about it dropping out. and plusnet`s responce is its fixed. i think not.
#92123225
- Location
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- Location
- Feltham
- Reviewing
- Plusnet
- Date
- 2014-11-13
- Comments
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I was originally with SKY and then wanted to move to PlusNet. What a disasterous decision.
Initially when I placed my order, Plusnet gave me 7th Nov. as the date on which both my Phone and Fibre broadband would go live. The same day by evening got another text message confirming that the broadband service would go active on 11th, i.e 4 days from the originally agreed date.
To my surprise I have got another text message confirming that the broadband would go active on 20th of Nov. i.e after 13 days from the original agreed date. This is when I had called Plusnet and explained them that I need my broadband all the time as I have to work remotely. I even told them that I can live with couple of days of outage, but not more. They put me through to a representative of their provisioning team, who said that he has changed the dates to 10th being for the phone and 11th being for the fibre broadband. I was happy.
But, when I called again after 2 days just to make sure that the services will go live on the promised dates. I got another shock, I was told that the Phone line will go active on 20th and broadband will be active on 11th. I even asked them how can it be, but I was assured that there will not be any interruption to my service from SKY and will be handled carefully. I was also told that on 7th nothing is going to happen.
As I was afraid, on 7th my phone connection went down and so as my SKY broadband connection. When I spoke to the Plusnet team, they said on the system it was showing 7th as the phone provisiong date and that's the reason their supplier initiated the transfer. I even asked them why I was told differently when I called them couple of times earlier, for which I didn't get proper answer.
Be carefull and think twice before moving from a different provider to Plusnet. They can't be trusted for what they tell you.
- Location
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- Location
- Aberdeen
- Reviewing
- Plusnet
- Date
- 2014-11-10
- Comments
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Customer service was perfect. Had to wait a while to get through to a technician but they made it clear that there would be a wait at the begining of the call. Once through, "Faz" was fantastic. He was very patient and polite and talked me through everything. He was very knowledgable and explained everything very simply without patronising. All in all truly excellent customer service.
- Location
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- Location
- hampshire
- Reviewing
- Plusnet
- Date
- 2014-11-09
- Comments
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Very poor broadband speeds (<2.6Mbps)
They are owned by BT and offer the same terrible service. They offer a better deal to new customers than existing customers. AVOID THEM, THEY ARE TERRIBLE.
- Location
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- Location
- slough
- Reviewing
- Plusnet
- Date
- 2014-11-08
- Comments
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five star customer service very happy with plusnet every time I need any help they deal with very professional way highly recommend plusnet recently got new contract with unlimited fiber they offer me very good price without any connection fee
- Location
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- Location
- Scotland
- Reviewing
- Plusnet
- Date
- 2014-11-06
- Comments
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You get what you pay for. Months of slow download and upload speeds and dropped connections. Even the lowest resolution videos are unwatchable because of constant interruptions. Customer service is patchy and response times to complaints are poor. Time for a change of provider...
- Location
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- Location
- Glossop
- Reviewing
- Plusnet
- Date
- 2014-11-05
- Comments
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I upgraded from SKY broadband as I'd had enough with paying through the nose for everything. Change over went well and the engineer installed the fibre modem without any problems. It also connected perfectly to my AirPort Extreme. After initial settling period of about a week I have a very reliable and extremely fast connection meaning large downloads are achieved in a breeze.
Plusnet are also on the BT network so means you can pay for line renatal up front reducing the effective monthly cost.
I would have no problem recommending Plusnet to anyone excellent experience after 12 months and still happy.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.